Private Sector Perspectives for Private Sector Perspectives for

HRH:HRH:

Strathmore Business School Strathmore Business School ExperienceExperience

George Njenga: Dean, SBSSpeke Resort

Kampala, Uganda7 March 2008

Strathmore Business School (SBS)

SBS established in 2005

Why:

Business schools represent a key capacity-

building tool for both private and public

sector development enhancing products and

services delivery to society.

Provide executive leadership and

management capability for dynamic and

focused economic growth.

Strathmore Business School 2

SBSs purpose - Mission

service to society through; Developing International business

leadership and management capacity by

providing world-class executive

business education in a local setting

3 April 2007 - SU Strategy

SBSs vision

To become a top business school in Africa

able to transform managers and

their institutions, and through them, the societies in which they operate.

4 April 2007 - SU Strategy

SBSs values

Innovation/Research - Innovative Learning

Dynamic Culture - Bridging local and

international Cultures

Transformative - We transform managers into

great leaders based on sound ethical

principles

Relevance - We maintain relevance to the

needs of our student body, of organisations

and of society

Excellence - We work with a passion for

excellence5 April 2007 - SU Strategy

Our Value Proposition

Trans - Transformation and Growth

I - Interdisciplinary Research

L - Nurturing Leadership Potential

EA - Life-long Education Partnerships

P - Industry orientation Pragmatic

TransiLeap

6 April 2007 - SU Strategy

Industry

SBS

Academia

Research

Dynamic Model

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The AHMP Initiative

Support healthcare management and

leadership to;

Develop results based management

Integrate knowledge

Develop tools

Manage finance

Integrate some private sector models that

work for the health care sector

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AHMP Advisory Board

An advisory organ for the Program and to assist in promoting

the foundational and Program educational aims

Representation and diversity in the Advisory Board

Government

NGOs

FBOs

Academia

HMOs

Insurance

Pharmaceutical Industry

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Role of Advisory Board

Promote the aims, objectives and funding of

the Program.

Assist in the development of the Program

quality and integrity.

Mentor the faculty and participants.

Carry out regular reviews of the Program

strategy

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Current AHMP AB Members

Dr. Bernhards Ogutu

Kenya Medical Research Institute

Dr. Judith Bwonya

Ministry of Health (DSRS)

Dr. J. C. Munene

Kenyatta National Hospital

Dr. Majid Twahir

Aga Khan University Hospital

Dr. Peter Mugwe

School of Medicine, University of Nairobi

Dr. Caroline Gichuru

Avenue Healthcare

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Current AHMP AB Members

Dr. Paul Odula

University of Nairobi

Dr. Peter Ngatia

African Medical &

Research Foundation

Mr. Paschal Manyuru

MEDS

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Need for AHMP

Most healthcare workers lack specific healthcare leadership and management skills

Medical/Nursing/Pharmacy schools in Kenya do not offer training to prepare professionals for management responsibilities

Traditional business courses do not provide health specific training

Gaps in integrated management training for health workers

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Need for AHMP Evidence of poor efficiencies in the Health Sector

Review of NHSSPI identified poor management as a contributor to the poor implementation of the plan

Reversal of negative trends requires competent leaders and managers

Government freeze on employment

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Need for AHMP

Specialized training is crucial, given the unique challenges of administering a healthcare organization

Legal

Regulatory

Ethical

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MoH Needs

Professional management training of All executives in the health care field (short-courses)

All future decision-makers (master-course in health care management)

Medical doctors and academic nurses during their basic training

Researchers in order to develop the health care system further

Therefore, needed Short-courses in the country

At least one masters-course in the country

1-2 PhD students in health care management

Reversing the Trends

QUESTIONS?QUESTIONS?

SBS/MOH CollaborationSBS/MOH Collaboration

Identifying business Identifying business

capabilities Valuable to MOH capabilities Valuable to MOH

programs and staffprograms and staff

Maureen Nafula: AHMP Director

Curriculum Development Extensive research and review of Health Management

curricula in Europe and the US

AHMP Advisory Board

Stake holder involvement

MOH

60% of health service provided by public sector

Guided by NHSSPII

NHSSP II identifies management as one of key strategies for

improving HR performance

GTZ

Medical Practitioners and Dentist Board

Pharmaceutical Society of Kenya

Nursing Council of KenyaStrathmore Business School 20

Target Dervied from the Draft National Training Policy

Doctors, pharmacists, nurses, clinical officers

Graduates working in health facilities in areas such as

administration, finance, supply chain management and

human resources

Managers of health programs in public, private, non-

governmental, faith based and civil based

organisations and development partners/agencies

Managers in health insurance companies and health

management organisation

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AHMP Courses

Analysis of Business Problems

Communication

Financial Management

Health Economics and National Health

Accounting

Health Management Information Systems

Health Policy Planning and Development

Health Systems and Managed Healthcare

Issues

Healthcare Law and Ethics

Human Resources Management

Leadership, Organisational Behaviour &

Change Management

Managerial Accounting

Managerial Decision Making

Monitoring and Evaluation

Operations Management

Overview of Public Procurement

Performance Management in the Public

Sector

Project Management

Public Sector Financial Management

Quality Management in Healthcare

Research Design and Proposal Writing

Service and Client Management

Strategic Health Care Management

Supply Chain Management

Project

Identifying a business school partner

Criteria

Relevance of the program to MOHs priority

Practical

Capacity of partner to carry out training

Faculty

Facilities

Existence of Quality Assurance mechanisms

Location

Responsiveness

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Developing interest and commitment to a business school/MOH partnership

Developing Interest and Commitment

Proactive

Involvement of MOH in training program

HPPD

Health Systems & Managed Care Issues

Strategic Healthcare Management

Buy in from departmental heads

AHMP Lecture Series

2 lectures held so far with 170 participants

Project

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Developing Interest and Commitment

Mentoring program for AHMP alumni

Alumni will be encouraged to work in

teams to find solutions to problems

Experiences will be shared at

seminars/workshops

Partnerships

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Partnerships AHMP is delivered in collaboration with

AMREF

IESE Business School

Kenya Institute of Administration

MOH

GTZ

Negotiation of MOU to facilitate collaboration

between partners and to establish the

arrangements necessary for the

implementation.

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AMREF Advantage

Fifty years experience providing

essential health services and

infrastructure

Fifty years experience of providing

capacity development to healthcare

workers in Africa

Support over 105 healthcare delivery

sites in Africa

IESE Advantage

Proven track record of innovation

One of the top business schools in the

world

Has linkages with other top leading

schools including Harvard Business

School 14 other schools on four

continents.

KIA Advantage

Has been providing training, research

and consultancy to the Public, Private

sector and the Non-governmental

Organizations since 1961.

Current focus is in the public sector.

Role of MoH

Development of National Health Training

Policy for Health workers

Identify needs for post basic training and CPD

Review of training curricula

Establish standards for accreditation of CPD

providers

Maintain a list of accredited CPD providers

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Program Delivery

Program Format Day Program

Modular. Classes held six days every five

weeks

Timing

Mondays to Fridays: 8:15 -17:15

Saturdays: 8:15 13:30

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Faculty

Use both local and international faculty.

International faculty will be provided by IESE

Business School.

Faculty has an extensive experience in academic

training and research

Faculty has practical experience in a number of

healthcare settings.

Program Methodology

Personalized approach to management education.

Students and program participants are given priority

attention

Case-based: Participants will develop solutions for

actual healthcare problems.

Team-based: Participants will form, lead and

participate in teams made up of individuals from

across the healthcare spectrum.

Instructor and fellow-student feedback as well as

guidance in the dissertation projects

Course Evaluation

Course

Content

Relevance

Coverage

Trainer

Knowledge

Communication

Use of relevant case studies

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Challenges

Challenges Getting local faculty to teach specific

healthcare courses- (Health Policy, Managed

Care Issues, Health Economics)

Acceptance from medical personnel on need

for management training

Appropriate schedule to fit into participants

schedule

Funding/Training Budget

Keeping participants engaged in between

modules

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Next Steps

Next Steps

Accreditation of AHMP

Development of MBA in Healthcare

Management

MERC

GTZ

Develop PhDs in Healthcare

Management

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Testimonials

Emily Nguu: AHMP Participant

Feedback on AHMP

I have explored various health care

management courses offered in Kenya;

this one looks focused and very

comprehensive. The mix of the modules

is excellent and reflects the professional

needs in Kenya as regards the health

sector. The course facilitators indicated

are also credible. HENNET Member

Strathmore Business School 43

Feedback on AHMP

The course is very similar to the hospital

management course that we did in Germany though

are quite a number of additional topics that are very

relevant. Its very recommendable. I wish we could

get people who are high up in the Healthcare

management to undertake the course e.g. Director

Kenyatta hospital and those in the MoH, as are the

ones who should first see the importance of

Healthcare management and are also in decision

making positions, though on the other hand they may

not have the time.- Dr. Salome Ngata, GTZ

Strathmore Business School 44

Feedback on AHMP

Informative, methodological, applicable

Interactive, practical

It has met my expectations

Practical and relevant to work place

SBS has a very systematic way of

assessing management gaps in the

market

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Feedback on AHMP

Program will produce managers who

will address the core problems facing

the healthcare sector in this country

Content was well thought out and is

quite relevant to the group

Operations management course was an

eye opener Now I understand what

the CEO means when he talks about

performance metrics

Strathmore Business School 46

Discussion

Discussion

What are the management gaps in health in

your country?

What are the critical steps to be considered in

the design and implementation of healthcare

management training program?

Would MOH/SBSs approach be

transferrable to your country?

What improvements can SBS make to its

program?

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SBS Contacts

Strathmore Business School.

Ole Sangale Road, Madaraka Estate

P O Box 59857, 00200 City Square, Nairobi, Kenya

Tel: +254 (20) 603412

Fax: +254 (20) 607498

Mobile: +254 0724 256249 / +254 0734 256225

Email:info@sbs.ac.ke

Website: www.sbs.ac.ke

Thank You