Advancing Technician Development

Products and Services

Pro-MECH Learning SystemsPro-MECH Learning Systems provides comprehensive technician development programs and shop operations services designed to meet the challenges faced by fleets, carriers and maintenance organizations.

Headquarters: Rochester, NYFounded: 2012 by Jack Schickler (founder of FleetCross)Focus: Medium/Heavy duty equipment techniciansReach: National

Pro-MECH Service OfferingsWe produce and deliver shop and technician development content/services that have a direct impact on shop operations.

• Assessment services• eLearning courses and course bundles• Turn-key training programs• Custom programs

We fix trucks and provide best practices in shop operations.• Elite Squad• Shop Operations Assessment Services

We provide technology access and services to shop operations.• Resource Center• FleetCross

Custom Services

Technician Development Scale: New Classification of Skills to Reflect Today’s Equipment Issues

• 15-20 technicians per group• Blended learning approach to training• Focus on key maintenance issues and skill development

9̶ Online Course Material: 7-14 One-Hour Courses Objective: One course a week in advance of instructor-led training Core concepts and essential baseline information

9̶ Instructor-led training: 16-32 hours of instructor-led training and hands on workshops Multiple ILTs to support content absorption and skill development Structure and frequency of ILTs will be determined based upon the complexity of the

content and input from customer base ILT and Workshop Final: Hands-on instruction and certification preparation to complete

the program. • ILT Locations: Central geographic locations around the country and anchor customer

sites as appropriate• Differences between OEM training and Pro-MECH-Training?

Technician Development Program General Concept

Pro-MECH Solutions: Knowledge SurveysPro-MECH Knowledge Surveys• Online skills assessment questionnaire: current surveys include Electrical Controls,

Emissions, Brakes, Wheel-Ends, King Pins, Tires/Wheels, Suspensions and Steering• Analyzes areas where training can have the most impact and where technical

deficiencies lie• Pro-MECH Analysis provides a monetary cost to incorrect answers that is shared with

Maintenance Managers

Pro-MECH Solutions: Online Training CoursesOnline Course Material: Train from anywhere, anytime• Interactive 3D graphics and rich media create a unique online training experience• Online courses focus on developing key technical and diagnostics skills that apply to all

system components of today’s heavy duty equipment.• Managers can track progress and see where additional training is needed

Pro-MECH Solutions: Instructor-Led Training Program ILTs Delivered by Pro-MECH Master Technicians

• Exceptionally experienced trainers deliver outstanding content and share real world examples of issues technicians experience every day

• Hands-on activities that apply the concepts delivered in class• Quizzes included to ensure that attendees are understanding the content

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Pro-MECH Technician Programs• One-day introductory class that provides a high level introduction to Tier 4 emissions control systems, individual components and some of

the issues that these components introduce into maintenance and service of today’s equipment• The training also begins the process of teaching Pro-MECH’s Logical Diagnostics methodology for rapid and accurate diagnostics on electrical

systems• Significant use of and training on digital multi-meter utilization as an essential tool for servicing today’s drive-by-wire equipment• Three online courses and eight hours of instructor-led training

Tier 4 Emissions and Electrical Diagnostics

• Blended learning core program for teaching essential electrical fundamental skills: Volts, Ohms and Amps• Teaches diagnostics skills every technician should have to be an effective contributor to a maintenance operation• Applies significant training and utilization of digital multimeter as the key tool for electrical and electronic diagnostics• Focus Areas: Voltage drop, battery testing, drag testing, back probing, amp draw, charging/starting systems, parasitic draw, wire repair• Seven online courses and 16 hours of instructor-led training

Electrical Fundamentals

• Blended learning program for teaching essential electrical fundamental skills: Pulse Width Modulation, Frequency and Duty Cycle• Teaches diagnostics skills every technician should have to be an effective contributor to a maintenance operation• Applies significant training and utilization of digital multimeter as the key tool for electrical and electronic diagnostics• Focus Areas: cold start system training, relays, sensors and actuators, ECM and logical diagnostics using Pro-MECH designed simulators• Seven online courses and 16 hours of instructor-led training

Electrical/Electronic Systems and Diagnostics

• Technical aspects of current Tier 4 emissions systems and effective diagnostics procedures in a two-day training• PID data analysis (computer hook up) and how to interpret the information coming from the ECM• Electrical and electronic diagnostics utilizing digital multimeter as essential tool for practical application• Logical Diagnostics procedures for efficient and effective repair of equipment

Integrated Emissions Systems

• Teaches essential skills needed for the maintenance and replacement of most major components surrounding the truck & trailer chassis.• How to diagnose potential problems before they become a DOT citation or a liability, the latest regulations, and new products.• Wheel-End – The real cost of a bad bearing adjustment. How to stop seal leaks for good! An easy way to get better fuel economy.• King Pins– How to diagnose, remove & reinstall king pins without reaming. Do it yourself and reap the rewards.• Brakes– Air disk and drum brakes diagnostics and repair. How to get more life from your lining and drums.

Brakes|Wheel-Ends|King-PinsTires|Steering|Suspension

Pro-MECH Program Development Plan

ABS Systems

Charging System Specialist

Triage Specialist Shop Operations Management

Auto to Diesel Tech Conversion

Air Conditioning Service Hydraulic Systems

Trailers and TankersStarting System Specialist

Pro-MECH Solutions: Resource CenterPro-MECH Resource Center• Turn-key, stand alone training platform for access to Pro-

MECH content and other internet based content (OEM portals, cloud based Fleet Management/Shop Software, etc.)

• Independent internet access: no IT involvement neededo Resource Center stays off company infrastructure and bandwidtho Usage is monitored and content can be strictly limited

• Creates a focused training area specifically for technicians• Resource Center Includes:

9̶ Computer, monitor and keyboard9̶ Work station and chair (optional)9̶ Head phones for distraction reduction9̶ Can be a Wi-Fi hotspot for general shop internet access

Pro-MECH Solutions: Elite Squad & Relief SquadWhen they aren’t instructing, Pro-MECH’s elite instructors can come to your shop to help address your immediate service needs.

Elite Squad: Get downed vehicles repaired and profitable, we want your toughest trucks!

• Pre-visit conference call to review issues so our technicians can be prepared for the equipment you want them to work on and get right to work when they arrive.

Relief Squad: Fill in as temporary replacements for your technicians while they attend our training.

• Reduce lost revenue associated with taking your techs off the shop floor.

Pro-MECH Engagements

Pro-MECH Customer Samples• Leroy Holding Company (NationaLease)• Miller Truck Leasing (NationaLease)• Snider Fleet Solutions (All-Makes Repair)• Vander Haags (All-Makes Repair)• Wadhams Enterprises (Fleet)• Leonard’s Express (Fleet)• Airoldi Brothers NationaLease • Interstate NationaLease• Red Classic Transit/CCBCC (Fleet)• Wal-Mart (Fleet)• Gypsum Express (Fleet)• Koch NationaLease • Rochester Regional Transit Service (Municipal Fleet)• Star Truck Rentals• Universal Technical Institute (Vocational School)• Brown NationaLease• Dorsey Tire• Bauer Built Tire

Advancing Technician Development

www.pro-mech.us