Date post: | 24-Jan-2015 |
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Introduction What is Process Simple Process Model Documentation Framework Process Documentation Usage Modes Process Elements Process Definition Template Questions
Technology
DefinitionThe Organizational structure, procedures, processes and resources needed to implement Quality management.
Quality system documentation should be used for several purposes:
Provide a mean to understand the system As an Aid for training Provide an understanding of the requirements to act as instruction As a basis for auditing To satisfy external regulations
The documentation formalizes the QMS are: Quality Policy Quality Manual Procedures Work Instructions Quality Records Job Description Reference Documentation
Quality Manual
Procedures
Work Instructions
Reference Documents
Quality Records (Templates)
Quality Manual
Procedure
Work Instructions
Quality Records
Road map of the organizationEvidence of commitment to quality and ability to meet specified
requirementsIt contains Quality Policies, processes and the interaction between theses processes
It describes the purpose of the process.What happens over the time to produce a desired resultsShould answer the five Ws; Who, What, When, Where, Why
Specifies the detailed requirements for a single operation; the tasks involved, how these should be performed and if there is a standard to be used.
They are the forms generated by applying the proceduresThey demonstrate achievement of the required qualityProvide objective evidence on how quality system is functioningThey are simply the “output “ of the process
A process is a group of activities, not just one. The activities that make up a process are not random or
ad hoc; they are related and organized. All the activities in a process must work together
toward a common goal. Processes exist to create results your customers –
whether they’re internal or external.
Activity 1
Activity 2
Activity 3
Activity 4
People Methods Materials Tools
Time
Input OutputProcesses
have Customers
Processes use resources
Processes have
Suppliers
Processes are how we do work
Expert Mode
•Expert mode documentation is short and concise
•Made for experts and does not contain any training material
• It is short.• Its problem that not
every one is expert
Intermediate Mode
•Uses expert mode but add some guidance
Beginner Mode
•Uses the intermediate mode documentation, but adds some details
• It needs a formal training
Expert Mode Example
Intermediate Mode Example
1. Purpose Why is the activity performed?
2. Activities What actions are performed?
7. Roles Who performs activities?
3. Input(s) What work products are used?
4. Output(s) What work products are produce?
5. Entry Criteria When does the activity begins?
6. Exit Criteria When does the activity ends?
8. Process Context Where is activity performed?9. Sub-Activity or procedure How the task implemented?