Process Improvement

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Table of ContentsLeadership & Implementation .................................5

Business Management ...........................................11

Lean Office & Service ............................................15

Product Development ...........................................17

Manufacturing ......................................................18

Supply Chain .........................................................20

Quality/Six Sigma ..................................................23

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Lean Culture

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Lean Human Performance ImprovementJerry L. HarbourVector Resources, Inc., Trinidad, Colorado, USA

Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.

Print ISBN: 978-1-4822-9881-9 eBook ISBN: 978-1-4822-9882-6 November 2014, 7 x 10, 240 pp., Soft Cover Suggested Price: $39.95 / £25.99

The Lean AnthologyA Practical Primer in Continual ImprovementRebecca GoldbergGoldberg Productions, Inc., Richmond, Virginia. USA

Elliott N. WeissUniversity of Virginia, Darden School of Business, Charlottesville, USA

This book features a series of operations management case studies that illustrate everyday scenarios for a Lean process improvement journey. Each Lean case study helps the reader to understand and apply a different approach to the strategic elimination of waste. The case studies are organized into a framework for implementing a Lean transformation called The Five Cs: Customer, Capability, Control, Coordination, and Context/Culture. This collection offers a relevant and interesting approach to the challenges and opportunities involved with a Lean journey.

Print ISBN: 978-1-4822-4679-7 eBook ISBN: 978-1-4822-4680-3 November 2014, 6-1/8 x 9-1/4, 248 pp., Soft Cover Suggested Price: $29.95 / £18.99

The Lean Practitioner’s Field BookProven, Practical, Profitable and Powerful Techniques for Making Lean Really WorkCharles Protzman, Fred Whiton, Joyce Kerpchar, Christopher Lewandowski, Steve Stenberg, and Patrick Grounds

This book outlines a true learning path for anyone seeking to understand essential Lean principles. It presents examples drawn from the experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five Lean Practitioner levels and includes quizzes and criteria for each level.

Print ISBN: 978-1-4398-7336-6 April 2015, 7 x 10, 1584 pp. Suggested Price: $99.95 / £63.99

Lean for the Long TermSustainment is a Myth, Transformation is RealityWilliam H. Baker, Jr.Kenneth RolfesKDR Associates, San Diego, California, USA

Creating a continuous improvement culture can become a challenge when management changes often, unless it has become an institutionalized company-branded business management system for the organization. Lean for the Long Term presents a Lean management system model that encompasses leadership, process, and growth as the model to drive performance. Until now, there have been few books to supply in-depth discussions on Lean as a strategy and management system. Filling this need, this book will help readers move toward a broader, more strategic use of Lean principles in their organizations.

Print ISBN: 978-1-4822-5716-8 April 2015, 7 x 10, 206 pp., Soft Cover Suggested Price: $39.95 / £25.99

The Lean LeaderA Personal Journey of TransformationRobert B. CampBurlington Medical Supplies Inc., Newport News, Virginia, USA

This book uses a compelling novel format to tackle the nuts and bolts of how to lead a Lean transformation. Readers follow along as the characters face real crises and what seem to be unreasonable deadlines. After reading this book, readers will learn how to shed the decision-making tasks that have cluttered their days and delegate those decisions to employees who are closer to the action. Readers will learn how to look over the horizon to define and communicate a new course of action and compel others to follow.

Print ISBN: 978-1-4987-0075-7 eBook ISBN: 978-1-4987-0077-1 January 2015, 6-1/8 x 9-1/4, 167 pp., Soft Cover Suggested Price: $29.95 / £18.99

Creating a Lean CultureTools to Sustain Lean Conversions, Third EditionDavid MannPrincipal, David Mann Lean Consulting, Michigan, USA

The new edition of this Shingo Prize-winning bestseller explains how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up at the same time. This edition provides expanded coverage of executive responsibilities, 21 new case studies, and new examples from the healthcare and process industries. A must-read for any leader undergoing or considering a Lean transformation, this edition also includes expanded coverage of Lean management applications in complex cross-functional value stream process improvement projects.

Print ISBN: 978-1-4822-4323-9 eBook ISBN: 978-1-4822-4325-3 October 2014, 7 x 10, 407 pp., Soft Cover Suggested Price: $49.95 / £31.99

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4

Lean Culture

Phone 1.888.319.5852 Fax 1.800.394.6286 Online ProductivityPress.com

People, Process, and CultureLean Manufacturing in the Real WorldJeffrey P. WincelLSC Consulting Group

Thomas J. Kull, PhDArizona State University, Tempe, USA

This book examines the global cultural influences on the understanding and application of Lean production systems within various geographic and cultural areas. It identifies the cultural values as examined against Lean manufacturing disciplines to derive culturally based Lean manufacturing values. The approach of people, process, and culture will help managers better understand the potential limitations and performance shortfalls that result from varying interpretations and applications of Lean systems. This approach will help readers demystify the sometimes complex characteristics of a Lean transformation.

Print ISBN: 978-1-4665-5789-5 eBook ISBN: 978-1-4665-5791-8 April 2013, 6-1/8 x 9-1/4, 153 pp. Suggested Price: $49.95 / £31.99

Sustainable LeanThe Story of a Cultural TransformationRobert B. CampBurlington Medical Supplies Inc., Newport News, Virginia, USA

Anybody can start a Lean transformation. What’s hard is sustaining it. Detailing the process for creating a sustainable Lean transformation, this book addresses how to stay on course over the long term. It describes how top-down metrics evolve into the identification of strategic and tactical opportunities for improvement. The author describes a process that sets boundaries for decisions and teaches a data-driven methodology for making good decisions. He supplies tools for good leadership and teaches how to monitor success.

Print ISBN: 978-1-4665-7168-6 eBook ISBN: 978-1-4822-0153-6 March 2013, 6-1/8 x 9-1/4, 183 pp., Soft Cover Suggested Price: $31.95 / £19.99

Learning with LeanUnleashing the Potential for Sustainable Competitive AdvantageJames Zurn and Perry MulliganQLogic Corporation, Aliso Viejo, California, USA

Examining the performance gap between good organizations and great ones, Learning with Lean explains how to use Lean as a learning vehicle for achieving and sustaining a competitive advantage. Helping you better understand the current state of your organization, it outlines a series of five simple phases for developing an architecture and implementation plan to transform your organization’s performance. These five phases fit neatly into a closed-system model that has similarities to the Plan-Do-Check-Act quality model.

Print ISBN: 978-1-4665-7294-2 eBook ISBN: 978-1-4665-7295-9 August 2013, 7 x 10, 294 pp., Soft Cover Suggested Price: $49.95 / £31.99

Achieving HR Excellence through Six SigmaDaniel BloomDaniel Bloom & Associates, Inc., Largo, Florida, USA

From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, this book introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes. Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it.


The Innovative Lean MachineSynchronizing People, Branding, and Strategy to Win in the MarketplaceAnthony Sgroi, Jr.Director of R&D, Unger Enterprises

Businesses require three optimized core components to run effectively: strategy, effective people, and branding. This book uses Lean principles along with graphics, charts, and tables to explain these three important components for every business. It presents a series of visual frameworks that allow readers to readily apply the format with little or no difficulty. With the aid of many examples, illustrations, tables, and graphics, the book details methods for transforming any business into a more effective business.

Print ISBN: 978-1-4822-4527-1 eBook ISBN: 978-1-4822-4528-8 September 2014, 7 x 10, 264 pp. Suggested Price: $59.95 / £38.99

The Process MindNew Thoughtware® for Designing Your Business on PurposePhilip KirbyOrganization Thoughtware International Inc., Canada

Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With game-changing thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author’s track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance.

Print ISBN: 978-1-4822-2895-3 eBook ISBN: 978-1-4822-2896-0 October 2014, 6-1/8 x 9-1/4, 315 pp. Suggested Price: $39.95 / £25.99







Lean Culture / Leadership & Implementation


The Lean ExpertEducating and Elevating Lean Practitioners Throughout Your OrganizationJoseph NiederstadtGates Corporation, Suzhou, China

This book provides a method to help organizations engage associates and help them become Lean experts in specific areas, including standardized work, value stream mapping, and TPM. By implementing the Lean Discipline Expert process, companies will demonstrate that they believe their associates are their greatest assets and will also empower their associates to make lasting improvements to the organization. The book details a method with defined steps for the development of Lean-minded people working towards the achievement of “expert status” in their specific Lean discipline.

Print ISBN: 978-1-4822-5365-8 eBook ISBN: 978-1-4822-5366-5 December 2014, 7 x 10, 172 pp., Soft Cover Suggested Price: $39.95 / £25.99

The Results FacilitatorExpert, Manager, MentorMarvin T. Howell

This book explains and outlines the new role and characteristics of today’s facilitator. Discussing the tools and techniques that facilitators need to master to be successful, it illustrates the use of critical success factors (CSFs) for measuring progress towards achieving the objectives of a long-term program. The book examines the planning, conducting, and completing of meeting responsibilities in explicit detail and also highlights important factors not covered in the International Association of Facilitators (IAF) certification process.


The “Success or Die” UltimatumSaving Companies with Blended, Long-Term Improvement FormulasSteven BorrisProductivity Jigsaw, Ltd.

Daniel BorrisDaniel Borris & Associates

This book details a proven recipe for applying Lean, Six Sigma, and the Theory of Constraints in a manner that will maximize return on investment, cash flow, and net profits. The book presents a collection of stories that illustrate best practices for finding and fixing common issues found in today’s organizations. In-depth case studies illustrate a range of scenarios at a call center, pharmaceutical company, automotive parts supplier, and metals distributor and processor. The book covers simple, yet effective, statistics and explains how Minitab® can be used to simplify and speed up data analysis.

Print ISBN: 978-1-4822-9903-8 April 2015, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $39.95 / £25.99

Techniques and Sample Outputs that Drive Business ExcellenceH. James Harrington and Chuck Mignosa

This book in the Little Big Book series discusses the most common set of tools and methodologies used in managerial, strategic planning, project selection, and organizational improvement projects that are referred to throughout The Little Big Book series. It presents the concepts and techniques that must be mastered by anyone managing an improvement project. Covering a large number of tools and techniques, the book supplies concise operating guidance that is adequate to help readers understand how to use that tool. It also includes examples of how the tools are used.

Print ISBN: 978-1-4665-7726-8 eBook ISBN: 978-1-4665-7728-2 January 2015, 6-1/8 x 9-1/4, 326 pp., Soft Cover Suggested Price: $29.95 / £18.99

Andy & MeSecond EditionCrisis & Transformation on the Lean JourneyPascal DennisLean Productivity Network

Based on the author’s personal experience with Toyota’s master teachers and with companies in the midst of great change, Andy & Me is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. In a cool, readable style, the book follows Tom’s relationship with a reclusive Toyota guru who Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving.

Print ISBN: 978-1-4398-2538-9 eBook ISBN: 978-1-4398-2540-2 December 2010, 5 1/4 x 8, 192 pp., Soft Cover Suggested Price: $37.95 / £23.99

Liquid LeanDeveloping Lean Culture in the Process IndustriesRaymond C. FloydSuncor, Calgary, Alberta, Canada

Written by Raymond Floyd, an unparalleled leader of Lean transformations, Liquid Lean provides process industry change agents with the no-nonsense guide needed to eliminate waste and achieve sustainable optimal efficiency. Presenting lessons in Lean as they apply within the liquid industries, the book describes business results, Lean enterprise thinking, and policy deployment in process industry terms. It offers detailed theory, practice, and examples of continuous process improvement—describing the leadership and ethics needed to evolve and sustain a Lean transformation.

Print ISBN: 978-1-4200-8862-5 eBook ISBN: 978-1-4200-8863-2 February 2010, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $59.95 / £37.99







6

Leadership & Implementation


Building a Global Learning OrganizationUsing TWI to Succeed with Strategic Workforce Expansion in the LEGO GroupPatrick Graupp, Gitte Jakobsen, and John Vellema

This book describes how a multinational company developed a global structure for learning around the TWI program in order to create and sustain standardized work across multiple language and cultural platforms. Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of LEGO’s worldwide Learning Organization. Complete with the organization and implementation models used by the LEGO Group, this book describes the critical elements that made the implementation a success as well as the stumbling blocks encountered and how they were overcome.

Print ISBN: 978-1-4822-1363-8 eBook ISBN: 978-1-4987-0064-1 June 2014, 7 x 10, 237 pp., Soft Cover Suggested Price: $49.95 / £31.99

The Basics of Hoshin KanriRandy K. KestersonGeneral Dynamics ATP, Charlotte, North Carolina, USA

This book uses an easy-to-follow story format to simplify and explain Hoshin Kanri. Supplying clear explanations of the steps of Hoshin Kanri, it advocates using Hoshin as an important tool for improving the existing planning and execution system while simultaneously moving the culture of the organization forward. The book provides readers with a new conceptual understanding of Hoshin Kanri as a powerful deployment system for strategic planning. Identifying a different path to success, it outlines a method for measuring overall business effectiveness that can help readers determine the focus of their corporate strategy.

Print ISBN: 978-1-4822-1869-5 eBook ISBN: 978-1-4822-1870-1 August 2014, 6-1/8 x 9-1/4, 165 pp., Soft Cover Suggested Price: $19.95 / £13.99

Making the Case for ChangeUsing Effective Business Cases to Minimize Project and Innovation FailuresChristopher F. Voehl, H. James Harrington, and Frank Voehl

Making the Case for Change provides executive teams and project managers with the information required to decide whether proposed projects should have resources applied to them. The book supports the development of strong business cases that link investments with program results and, ultimately, with the strategic outcomes of an organization. Ideal for executives and project/initiative managers seeking approval of an activity, initiative, program, or project, the book presents proven tips, advice, suggestions, templates, case studies, and recommended courses of action on developing effective business cases.

Print ISBN: 978-1-4665-8051-0 eBook ISBN: 978-1-4665-8052-7 September 2014, 6-1/8 x 9-1/4, 265 pp., Soft Cover Suggested Price: $29.95 / £18.99

Lean Today, Rich TomorrowSucceeding in Today’s Globalization ChaosJoe Bichai

This book tells the story of an actual Lean transformation that took place in a 100-year-old North American manufacturer’s factory. Lean Today, Rich Tomorrow: Succeeding in Today’s Globalization Chaos describes how an obsolete factory destined for closure was transformed into the most productive North American manufacturer in its field. It describes how the company eliminated the bad habits associated with its antiquated push system and transformed its factory into a JIT/Lean philosophy-driven plant with one-piece flow, U-shaped production lines, and productivity sharing.

Print ISBN: 978-1-4822-3564-7 eBook ISBN: 978-1-4822-3565-4 September 2014, 6-1/8 x 9-1/4, 219 pp. Suggested Price: $49.95 / £31.99

Lean Safety Gemba WalksA Methodology for Workforce Engagement and Culture ChangeRobert B. HafeyRBH Consulting LLC, Homer Glen, Illinois, USA

This book is a follow-up to the author’s bestselling book, Lean Safety, published in 2010. It is a natural progression from the philosophical overview provided by Lean Safety to the reality of the application of those principles in facilities around the world. This book presents a collection of Lean Safety Gemba Walk case studies that are based on the author’s experiences over the last four years. As the stories unfold, readers are transported on a journey of discovery through the Gemba and begin to see safety differently just as those who physically participated.


Grow Your Factory, Grow Your ProfitsLean for Small and Medium-Sized Manufacturing EnterprisesTimothy McLeanTXM Lean Solutions Pty. Ltd., Australia

Using case studies, practical examples, illustrations, charts, and pictures from real small to medium-sized enterprise (SME) manufacturers, this book provides practical solutions to the issues facing every growing manufacturing business. The book details how SMEs differ from large organizations and why the approach to Lean Manufacturing must also be different. Covering the complete life cycle of small and medium-sized manufacturers, the book addresses a different SME manufacturing issue in each chapter—enabling readers to tackle issues at their own pace and in their order of priority.










Green PowerPerspectives on Sustainable Electricity GenerationEdited by

Joáo Neiva de FigueiredoSaint Joseph’s University, Philadelphia, Pennsylvania, USA

Mauro F. GuillénThe Wharton School, University of Pennsylvania, USA

Green Power: Perspectives on Sustainable Electricity Generation provides a systematic overview of the current state of green power and renewable electrical energy production around the world. Presenting eight in-depth case studies of green power production and dissemination, it describes the experiences and best practices of various countries on this topic of critical importance. The case studies provide readers with policy, business, and societal perspectives. The case studies illustrate the differences in each country’s natural endowments, cultural make-up, technological development, public-policy concerns, and institutional incentive structures.


Beyond Lean ProductionEmphasizing Speed and Innovation to Beat the CompetitionRoger G. Lewandowski

Covering the fundamentals needed to be competitive in today’s marketplace, this book provides readers with the tools to help their organizations achieve 100 percent effectiveness in Lean production. Explaining that overseas factories can’t compete with U.S. factories in speed of delivery to domestic customers, the book provides readers with the understanding required to add speed and urgency to all tasks in the office and the factory. It explains how to eliminate waste so readers will be able to meet and even exceed their customers’ expectations regarding service, quality, and cost.

Print ISBN: 978-1-4822-1582-3 eBook ISBN: 978-1-4822-1583-0 February 2014, 6-1/8 x 9-1/4, 108 pp., Soft Cover Suggested Price: $29.95 / £25.99

Leadership Basics for Frontline ManagersTips for Raising Your Level of Effectiveness and CommunicationBill Templeman

Focused on interpersonal management skills, Leadership Basics for Frontline Managers explains what it takes to improve how readers communicate and relate to employees, customers, and bosses. Each chapter dissects a different management skill and concludes with bullet points to help readers take action immediately. Illustrating key concepts with scenarios drawn from actual work situations, this is an ideal reference for anyone new to management, experienced managers who want to sharpen their leadership skills, and anyone who finds themselves managing a diverse group of employees.


The Product Wheel HandbookCreating Balanced Flow in High-Mix Process OperationsPeter L. KingLean Dynamics LLC, Newark, Delaware, USA

Jennifer S. KingOperations Research Analyst, MCR LLC

The product wheel (PW) design process has practical methods for finding the optimum sequence, therefore minimizing changeover costs and freeing up useful capacity. This book describes this proven technique for dealing with all of the issues related to multiple product situations. It walks the reader through a logical, detailed, step-by-step process for designing and implementing the PW technique. Breaking down a fairly complex design process down into discrete, practical, manageable steps, it includes a case study from actual practice that illustrates the design process and the benefits.

Print ISBN: 978-1-4665-5418-4 eBook ISBN: 978-1-4665-5419-1 April 2013, 8-1/2 x 11, 219 pp., Soft Cover Suggested Price: $49.95 / £31.99

Maximizing Value Propositions to Increase Project Success RatesH. James Harrington and Brett Trusko

In order to thrive in today’s increasingly competitive global environment, all sources of new and creative ideas within an organization must be considered. Value propositions allow innovators, who may otherwise be intimidated to voice their ideas, to prepare a document that outlines the potential value of their ideas. This book explains how to foster creativity in employees and encourage them to actively search for and document ideas that will add value to their organizations. Focusing on the necessary data collection efforts, it supplies readers with the understanding to create value propositions that separate profitable from unprofitable ideas.

Print ISBN: 978-1-4665-7075-7 eBook ISBN: 978-1-4665-7076-4 April 2014, 6-1/8 x 9-1/4, 220 pp., Soft Cover Suggested Price: $29.95 / £18.99

Clausewitz Talks BusinessAn Executive’s Guide to Thinking Like a StrategistNorton Paley

Clausewitz Talks Business: An Executive’s Guide to Thinking Like a Strategist distills the wisdom of Carl von Clausewitz’s monumental 1832 classic On War—considered by many eminent scholars as the most distinguished Western work on war ever written. This book transposes Clausewitz’s most enduring concepts on leadership and strategy to help today’s executives and managers think like strategists. Tapping into the universal lessons of strategy, the book uncovers potential solutions to some of the most obstinate competitive problems.

Print ISBN: 978-1-4822-2027-8 eBook ISBN: 978-1-4822-2028-5 May 2014, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $49.95 / £31.99







8



Introduction to Hazard Control ManagementA Vital Organizational FunctionJames T. Tweedy, MS, CHCM, CPSM, CHSPInternational Board for Certification of Safety Managers, Helena, Alabama, USA

Designated as the Primary Study Reference for those preparing for the Certified Hazard Control Manager (CHCM) credential, this text outlines the importance of using management and leadership principles to improve hazard control and safety management effectiveness. It focuses on improving organizations by viewing hazard control and safety management as organizational functions. It presents proactive hazard control management as essential in improving the bottom line of the organization. The book addresses the inter-relationships of other organizational functions to the functions of hazard control, accident prevention, and safety.


Closing the Communication GapAn Effective Method for Achieving Desired ResultsH. James Harrington and Robert Lewis

This book can help readers improve communication by closing the communication gap—the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication. Defining and discussing both the formal and the informal communication systems within an organization, it details the four types of poor-quality communication. It explains how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking.

Print ISBN: 978-1-4665-7488-5 eBook ISBN: 978-1-4665-7489-2 October 2013, 6-1/8 x 9-1/4, 316 pp., Soft Cover Suggested Price: $31.95 / £19.99

The Four Components of a Fast-Paced OrganizationGoing Beyond Lean Sigma ToolsRobert Baird

This book examines the four components that must be in place for manufacturing and service organizations to achieve world-class business results: leadership and mentoring, process design and visual value streams, organization structure for sustainment, and fast knowledge sharing. The book illustrates the author’s actual experience working on a special Lean Sigma transformation at an organization going through a market alteration and having to consider outsourcing production to low-cost countries. The text illustrates how the four key components helped them achieve a doubling of productivity, a 75 percent improvement to their yield, and on time delivery above 90 percent.

Print ISBN: 978-1-4822-0600-5 eBook ISBN: 978-1-4822-0602-9 November 2013, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $41.95 / £26.99

Creating a Lean and Green Business SystemTechniques for Improving Profits and SustainabilityKeivan Zokaei, Hunter Lovins, Andy Wood, and Peter Hines

This book offers opportunities for innovation that can simultaneously reduce dependence on natural resources and enhance global prosperity. It explores less understood aspects of Lean and green – discussing their evolution independently as well as the opportunities that exist in their integration, highlighting the importance of a cultural shift across the whole company. Outlining a systematic way to eliminate harmful waste while generating green value, the book explains how to become economically successful and environmentally sustainable by adopting the Lean and green business system model.

Print ISBN: 978-1-4665-7112-9 eBook ISBN: 978-1-4665-7113-6 May 2013, 7 x 10, 253 pp., Soft Cover Suggested Price: $31.95 / £19.99

Strategic Planning, Execution, and Measurement (SPEM)A Powerful Tool for CEOsGirish P. Jakhotiya

Considering the entire value chain, this book covers the complete process of strategic planning, execution, and measurement. It provides readers with methods for monitoring strategy execution that give early warning signals. It also introduces the Entrepreneurial Score Card – a tool for improving the impact of strategic planning and execution. A comprehensive case study illustrates the entire strategy formulation process—including execution, monitoring, and measurement. The text includes a strategy bank with 150 strategies in the five performance areas of a business.

Print ISBN: 978-1-4665-6745-0 eBook ISBN: 978-1-4665-6746-7 May 2013, 7 x 10, 293 pp., Soft Cover Suggested Price: $71.95 / £45.99

Manufacturing Technology TransferA Japanese Monozukuri View of Needs and StrategiesYasuo YamaneHiroshima University, Japan

Tom ChildsUniversity of Leeds, West Yorkshire, UK

Based on first-hand experience transferring technology between Japan and other countries, this book offers information, advice, and methods for successful transfer of technology and the skills to use it. It covers skill transfer, production management, and manufacturing company classification with new surveys of changing Japanese company views on benefits and needs of transfer. It also includes case studies of transfers in the ship building and food equipment industries. The authors provide readers with a sound understanding of the breadth of issues involved to arm manufacturing engineers with the skills needed for successful skills and technology transfers.

Print ISBN: 978-1-4665-6763-4 eBook ISBN: 978-1-4665-6765-8 March 2013, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $62.95 / £39.99









Leading the Lean Enterprise TransformationSecond EditionGeorge KoenigsaeckerSimpler Consulting, Inc., Ottumwa, Iowa, USA

Updated with new figures and new information, the second edition of this bestselling reference describes how the metrics used by Toyota drive every line item in a good direction. It explains the use of value stream analysis at the leadership level and demonstrates how to structure kaizen events that improve the value stream. Presenting tactical organizational steps to sustain improvements, it explores the development of a corporate assessment and review structure in support of a Lean transformation. The book introduces key leadership tools and discusses how to build a Lean culture.


Performance Acceleration Management (PAM)Rapid Improvement to Your Key Performance DriversH. James HarringtonHarrington Institute, Los Gatos, California, USA

The first book in the Little Big Book Series, Performance Acceleration Management (PAM): Rapid Improvement to Your Key Performance Drivers, explains how to accelerate the rate of change and improvement in your organization to exceed your customers’ expectations. It introduces the PAM approach to accelerated performance improvement and explains how to use it to bring about significant change to your organization’s long-term performance. Delving into more than 50 years of experience helping organizations implement improvement approaches, H. James Harrington highlights key opportunities to add value to your organization.


How to Outthink, Outmaneuver, and Outperform Your CompetitorsLessons from the Masters of StrategyNorton Paley

Providing readers with a firm grasp of the roots of strategy, this book details how to develop strategies and the skills needed to apply them to a range of volatile competitive conditions. The author interweaves the classic works of the masters of strategy, such as Sun Tzu’s The Art of War and Carl von Clausewitz’s On War as well as the writings of Jomini, Machiavelli, the renowned 20th Century historian B. H. Liddell Hart, and others blending historical lessons with modern business practice. Their collective insights provide longevity, general acceptance, and authority to the workings of strategy.


The Expanded and Annotated My Life and WorkHenry Ford’s Universal Code for World-Class SuccessHenry Ford, Samuel Crowther, and William A. Levinson

Henry Ford’s My Life and Work remains one of the most comprehensive books on management ever written: a universal code, to use Ford’s words, that applies to every human field of endeavor. It contains not only all the basic elements of what is now called the Toyota Production System, but also the organizational and human relations principles necessary to gain buy-in and engagement from all participants. This annotated edition intersperses Ford’s original material with detailed explanations and contemporary examples that put it into context for twenty-first st century business leaders and Lean manufacturing practitioners.

Print ISBN: 978-1-4665-5771-0 April 2013, 6-1/8 x 9-1/4, 319 pp. Suggested Price: $49.95 / £31.99

Getting UnstuckUsing Leadership Paradox to Execute with ConfidenceRalph JacobsonPrincipal - The Leader’s Toolbox, Inc.

This book demonstrates how organization leaders who balance several key paradoxes achieve greater growth and sustainability in the long term than those who use financial data alone. It addresses the issues that are the most troublesome to people and the organizations they work for. The author provides deep insight into the root causes of workplace issues and provides practical language and tools to address the paradoxes that seem to block the achievement of success and life satisfactions.


Intelligent ManufacturingReviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General MotorsR. Bick Lesser

Examining the current U.S. manufacturing environment, including the unsustainable trade imbalance, this book outlines concrete suggestions that can help stop the outflow of manufacturing jobs and prosperity from our shores. The book explains why many companies have not reaped the benefits promised from the implementation of the multitude of improvement methodologies that have inundated manufacturers and outlines the steps companies can take to reverse this trend. The author’s background in engineering and manufacturing puts him in a unique position to supply insights on foreign competition that few are able to provide.

Print ISBN: 978-1-4665-6404-6 eBook ISBN: 978-1-4665-6405-3 September 2013, 7 x 10, 332 pp., Soft Cover Suggested Price: $49.95 / £31.99







10



It’s About TimeThe Competitive Advantage of Quick Response ManufacturingRajan SuriCenter for Quick Response Manufacturing, Madison, Wisconsin, USA

Presenting the developments in QRM since the publication of Rajan Suri’s landmark text, Quick Response Manufacturing, this book illustrates how QRM can not only reduce lead times but also improve quality, reduce operating costs, and enable companies to gain a substantial market share. It explains how factories in advanced nations can use QRM strategy to compete with manufacturers in low-wage countries and provides helpful pointers for QRM implementation, including accounting strategies, novel cost-justification approaches, and a stepwise process for implementation. It also includes a CD with time-saving tips to help you work through implementation issues.


Lean Production for Competitive AdvantageA Comprehensive Guide to Lean Method-ologies and Management PracticesJohn NicholasLoyola University, USA

The Lean concepts and principles described in this book have revolutionized manufacturing practice and business conduct in a manner similar to what Henry Ford’s system did for mass manufacturing. Based on three decades of teaching experience, Lean Production for a Competitive Advantage introduces the Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production.

Print ISBN: 978-1-4398-2096-4 eBook ISBN: 978-1-4398-2099-5 July 2010, 7 x 10, 527 pp. Suggested Price: $94.95 / £59.99

The A3 WorkbookUnlock Your Problem-Solving MindDaniel D. MatthewsManufacturing Extension Partnership, National Institute of Standards and Technology

Facilitating participation and responsibility across an entire organization, this one-of-a-kind workbook takes readers step by step through the disciplined development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The A3 provides all employees at all levels with a method to quickly identify a problem, analyze its root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The workbook includes worksheet templates that can be reproduced and used in future problem-solving efforts.

Print ISBN: 978-1-4398-3489-3 eBook ISBN: 978-1-4398-3490-9 October 2010, 8-1/2 x 11, 183 pp., Soft Cover Suggested Price: $59.95 / £37.99

The 12 Principles of Manufacturing ExcellenceA Leader’s Guide to Achieving and Sustaining ExcellenceLarry E. FastPathways to Manufacturing Excellence LLC

Explaining how to implement and sustain a top-down strategy for manufacturing excellence, this book provides a proven approach for delivering world-class performance while cultivating the right culture through leadership and mentoring. It describes how to achieve vertical and horizontal alignment across your organization and details the pathway to excellence via the 12 Principles of Manufacturing Excellence. It provides a method for tracking progress and includes a CD with color versions of the images in the text as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan.


The 7 KataToyota Kata, TWI, and Lean TrainingConrad Soltero and Patrice BoutierTMAC, El Paso, Texas, USA

Bridging the kata/TWI nexus, this book details a roadmap for Lean success. It presents many of the disjointed Lean practices and explains why the mix of kata and TWI is a successful recipe for continuous improvement. After introducing kata, the authors reveal the many katas inherent in the three major TWI courses and the TWI Job Safety course. The text covers such Lean concepts as gemba walks, PDCA, reflection, proper coaching, grasping the situation, and digging deeply.


Amoeba ManagementThe Dynamic Management System for Rapid Market ResponseKazuo Inamori

Especially effective in dynamic and highly competitive environments, the Amoeba Management System has received attention from the Harvard Business Review and has been successfully adopted at hundreds of companies around the world. Written by the system’s creator, this book provides a complete introduction to this unique and time-tested method of management control and accounting. Explaining the management philosophy and principles, it unveils fresh insights on how to foster a culture of leadership and responsibility in your organization.

Print ISBN: 978-1-4665-0949-8 eBook ISBN: 978-1-4665-0952-8 August 2012, 6-1/8 x 9-1/4, 164 pp. Suggested Price: $54.95 / £34.99







Leadership & Implementation / Business Management


Health Technology AssessmentUsing Biostatistics to Break the Barriers of Adopting New MedicinesRobert B. Hopkins, MA, MBA, PhD and Ron Goeree, MAMcMaster University, Hamilton, Ontario, Canada

This is one of the first books that focuses on the statistical options of HTAs, to fully capture the value of health improvements along with their associated economic consequences. After reading the book, readers will better understand why some health technologies receive regulatory or reimbursement approval while others do not, what can be done to improve the chances of approval, and common shortcomings of submissions for drug and device reimbursement. Introducing the various statistical options for different methods in an HTA, the book identifies the links to regulatory and reimbursement decisions for each option.


Free AgentThe Independent Professional’s Roadmap to Self-Employment SuccessKaty TynanSafety Partners, Inc., Bedford, Massachusetts, USA

The full-time employee, the staple of the US workplace, is becoming an endangered species. We are on the brink of a seismic shift in the employer/employee relationship that will redefine the nature of jobs and careers. This book describes what’s driving this change and includes a pragmatic action plan for professionals who wish to survive the challenge of how to be successful in this new skills marketplace.

Print ISBN: 978-1-4822-5881-3 February 2015, 6-1/8 x 9-1/4, 173 pp., Soft Cover Suggested Price: $29.95 / £19.99

Mastering ComplexityAdding Coherence Throughout Your Business with Dependency Structure SpreadsheetsStephen DenkerManaging Partner, Business Process Architects, Inc.

This book is designed to help readers develop and maintain logical, adaptable solutions to business problems. It demonstrates how to visualize business dependency connections with a square spreadsheet called a Dependency Structure Matrix (DSM). Once the links representing dependencies are visualized in a DSM, it can be used to improve the business. The book focuses on simple practices that readers can easily understand to solve business problems on their own.

Print ISBN: 978-1-4987-0079-5 eBook ISBN: 978-1-4987-0080-1 February 2015, 6-1/8 x 9-1/4, 143 pp., Soft Cover Suggested Price: $29.95 / £18.99

The Art of Consultative Selling in ITTaking Blue Ocean Strategy a Step AheadVenkatesh Upadrista

If IT companies seek to differentiate themselves from the competition, they must turn to consultative selling. Consultative selling is analyzing the needs and challenges of your customers and selling unique services that enable your customers to reduce costs, increase profits, and improve overall business performance. The Art of Consultative Selling in IT provides a practical framework for becoming a successful consultative seller and shows how to use the blue ocean strategy to identify opportunities in areas where there is no competition.

Print ISBN: 978-1-4987-0771-8 eBook ISBN: 978-1-4987-0772-5 January 2015, 7 x 10, 167 pp., Soft Cover Suggested Price: $39.95 / £25.99

Lean for the Process IndustriesDealing with ComplexityPeter L. KingLean Dynamics LLC, Newark, Delaware, USA

Drawing on 40 years of experience at one of the world’s largest chemical and materials manufacturers, Peter King provides one of the first Lean resources written explicitly for the process industries. Focusing on where the needs of the process industry differ from those of parts assembly manufacturing, he discusses the eight wastes described in Lean literature, looking at how they manifest themselves in process operations. He explains how to adapt value stream mapping for process operations and how to identify and eliminate the root causes of bottlenecks.

Print ISBN: 978-1-4200-7851-0 May 2009, 6 x 9, 358 pp. Suggested Price: $62.95 / £39.99

Lean SafetyTransforming your Safety Culture with Lean ManagementRobert B. HafeyRBH Consulting LLC, Homer Glen, Illinois, USA

Written by a leader in Lean implementation with more than 30 years of experience, this book provides the knowledge necessary to both assess and improve safety programs by using Lean tools and techniques. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain and track a fluid approach to safety. The author takes lessons learned from Lean and applies them to the building of a world-class safety-first organization.

Print ISBN: 978-1-4398-1642-4 eBook ISBN: 978-1-4398-1643-1 December 2009, 6-3/4 x 9-3/4, 186 pp., Soft Cover Suggested Price: $47.95 / £29.99







12

Business Management


The Lean Management Systems HandbookRich Charron, H. James Harrington, Frank Voehl, and Hal Wiggin

This handbook presents a first-of-its-kind approach that describes critical components for sustainable Lean management. It explains how managers at all levels of the organization can integrate Lean into their daily management activities. It also defines the Lean philosophy, beliefs, and behaviors required to develop a thriving Lean company culture. Packed with detailed examples and step-by-step instructions, it’s an ideal reference guide to help managers and leaders make the transition from theory to successful application in the field. Each chapter features brief summaries and examples of the most important tools in Lean management systems development.

Print ISBN: 978-1-4665-6435-0 eBook ISBN: 978-1-4987-0529-5 July 2014, 6-1/8 x 9-1/4, 549 pp. Suggested Price: $59.95 / £38.99

Project LeadershipCreating Value with an Adaptive Project OrganizationBarry L. Cross and M. Kathryn Brohman, PhDQueen’s University, Kingston, Ontario, Canada

Today’s organizations need to introduce new products and enhance existing services faster in order to remain competitive. The common cause of project failure is that leadership fails to appreciate the extent of uncertainty and complexity in a project and therefore doesn’t adapt their management structure accordingly. This book highlights how successful projects rely not just on the project team, but on the culture of executive leadership. Concepts are presented in an anecdotal manner that will suit today’s leaders. The book offers straight forward takeaways and solutions to provide executives with the tools to implement an effective project environment.


The Guide to EntrepreneurshipHow to Create Wealth for Your Company and StakeholdersMichael Szycher, Ph.DSterling Biomedical, Inc., Lynnfield, Massachusetts, USA

This how-to guide to intrapreneurship and entrepreneurship explores what constitutes entrepreneurial timber and the leadership skills required to raise all the needed capital. Demystifying the process of founding a firm from scratch, the book provides aspiring entrepreneurs with concrete action plans and detailed guidance written in plain English. Identifying the unique set of characteristics that are shared by successful entrepreneurs, this guide will be especially helpful to those seeking to start new ventures that require a high degree of scientific knowledge.


Out of the Box Thinking for Successful ManagersWilliam F. Roth, Ph.D.Senior Fellow, Wharton School, University of Pennsylvania, Philadelphia, USA

Through decades of teaching management theory, the author has frequently questioned many modern-day management practices. This book explains, in a user-friendly and humorous manner, why these practices are based on worn out logic that needs to be rethought. The book reviews a range of management theories, including Six Sigma, downsizing, and management by objective. After showing where the holes lie, it offers alternative approaches that have proven effective in a growing number of private and public sector organizations, including some that enable a more positive workplace culture.


Building Network Capabilities in Turbulent Competitive EnvironmentsBusiness Success Stories from the BRICsPaul HongUniversity of Toledo, Ohio, USA

YoungWon ParkUniversity of Tokyo, Japan

Brazil, Russia, India, and China (BRIC) are among the largest and fastest-growing economies in the world. This book presents strategies for recognizing the challenges and optimizing the opportunities for building network capabilities and competitive advantage within the context of these emerging markets. It provides a thorough review of the literature and an unparalleled abundance of fascinating case studies featuring Japanese, Korean, and indigenous business examples. The information is presented within a fully formulated theoretical framework of technological competence, customer competence, and linkage competence, as well as covering the concepts of product architecture and supply chain management.

Print ISBN: 978-1-4665-1575-8 eBook ISBN: 978-1-4665-1576-5 December 2014, 6-1/8 x 9-1/4, 244 pp. Suggested Price: $79.95 / £49.99

The International ManagerA Guide for Communicating, Cooperating, and Negotiating with Worldwide ColleaguesFrank Garten

This book gives managers insight into what they can do to manage their (virtual) intercultural teams and deal with partners, suppliers, and customers from other countries. Managers quite often are aware conceptually of the different dimensions of culture yet struggle to translate these insights to practical, day-to-day activities. The book gives practical strategies for how to apply popular management models (mostly American by origin) in other cultures as well.

Print ISBN: 978-1-4987-0458-8 June 2015, 6-1/8 x 9-1/4, 432 pp. Suggested Price: $49.95 / £31.99







Business Management


Four-Cornered LeadershipA Framework for Making DecisionsJohn Roland Schultz

W. Edwards Deming once stated that the job of management is not supervision but leadership. He also concluded that capable leaders were those who understood and applied the System of Profound Knowledge. This book examines this system and describes competencies that set the stage for its application. Illustrating the power relationship between leaders and followers, the book analyzes each of the four elements of the system of profound knowledge in relation to prevailing management and organizational theory. Filled with examples and tables to reinforce key concepts, this book is the perfect guide for anyone trying to achieve sustainable change.


ENOVALETMHow to Unlock Sustained Innovation Project SuccessGreg McLaughlinGlobal Targeting, Inc., Fort Lauderdale, Florida, USA

Vinny CaraballoGlobal Targeting, Hawthorn Woods, Illinois, USA

This book provides a strategy for implementing innovation projects following the ENOVALE methodologies: envision the need, nominate, objectify, validate, align and adapt, link, and execute. The authors explain what the strategy means in terms of innovation and demonstrate its transformative power for products, processes, and services. They also provide a step-by-step process for initiating and conducting an innovation project. The book includes business examples, templates, tools, and strategies for each of the “means” of innovation.

Print ISBN: 978-1-4665-9208-7 eBook ISBN: 978-1-4665-9209-4 October 2013, 6-1/8 x 9-1/4, 203 pp., Soft Cover Suggested Price: $71.95 / £45.99

Upgrading Leadership’s Crystal BallFive Reasons Why Forecasting Must Replace Predicting and How to Make the Strategic Change in Business and Public PolicyJeffrey C. Bauer, PH.D.Independent Health Futurist and Medical Economist, Chicago, Illinois, USA

This book offers a practical alternative to the everyday predictive models that have failed to prepare decision-makers for today’s economic problems. Rather than telling readers how to prepare for the future, it offers readers tools to evaluate and influence their own futures. The text describes key concepts concisely and clearly, including practical examples. The concepts discussed in the chapters can help business executives avoid problems from the past as they look into the future.


The Basics of Achieving Professional CertificationEnhancing Your CredentialsWillis H. Thomas, PhD, PMP, CPTPfizer/Wyeth Research, Montvale, New Jersey, USA

This easy-to-use guide can help anyone looking to achieve professional certification make informed decisions about the many options available. It can also help avoid the pitfalls of making the wrong choice as a result of being incorrectly informed. Examining the range of professional certifications offered by associations and organizations, it explains how to select the right professional certification and outlines best practices for completing the certification process. It includes a CD that supplies permanent access to a suite of helpful training and development tools and software.

Print ISBN: 978-1-4665-5456-6 eBook ISBN: 978-1-4665-5463-4 November 2013, 6-1/8 x 9-1/4, 216 pp., Soft Cover Suggested Price: $20.95 / £12.99

Bringing Jobs Back to the USARebuilding America’s Manufacturing through ReshoringTim HutzelPresident, Tim Hutzel Advisory Board Services, Oxford, Ohio, USA

Dave LippertPresident, Hamilton Caster & Mfg. Co., Hamilton, Ohio, USA

A follow-up to Tim Hutzel’s previous book, Keeping Your Business in the USA: Profit Globally While Operating Locally, this book tells the stories of companies that have sent their jobs outside of the USA and the negative effects this had on the quality of their products and services, employees, supply chain providers, and consumers. The book reveals the motivation these companies had to off-shore their jobs and the errors of omission they made by not understanding the true cost of offshoring.

Print ISBN: 978-1-4665-5756-7 eBook ISBN: 978-1-4822-8252-8 June 2014, 6-1/8 x 9-1/4, 245 pp. Suggested Price: $39.95 / £25.99

Inverting the Paradox of ExcellenceHow Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAPVivek KaleCorporate IT Strategy and Management Consultant, Mumbai, India

Drawing lessons from one of the best models of success, the evolutionary model, this book explains why an organization must actively monitor the market environment and competitors to ascertain excellence and reconfigure and reframe continuously. It introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The book includes case history segments from Toyota, Acer, eBay, Cisco, Blackberry, Samsung, Volvo, Charles Schwab, McDonald’s, Starbucks, Google, Disney, and NUMMI, as well as detailed case histories of GE, IBM, and UPS.

Print ISBN: 978-1-4665-9216-2 eBook ISBN: 978-1-4665-9217-9 July 2014, 7 x 10, 442 pp. Suggested Price: $59.95 / £38.99







14

Business Management


Superior Customer ValueStrategies for Winning and Retaining Customers, Third EditionArt WeinsteinNova Southeastern University, Fort Lauderdale, Florida, USA

This third edition of a bestseller covers best practices, organizational responsiveness, market orientation, and strategic planning issues that lead to profitable and world-class customer service. This revised edition addresses current trends in value-adding business practice, from understanding how to drive a market and find new ventures to the rise in customer importance of the online arena, new business models, and metrics for customer loyalty and retention. In addition to updated information throughout the text, it also includes new chapters on social media networking and customer value metrics.


Lean InnovationUnderstanding What’s Next in Today’s EconomyBarry L. CrossQueen’s University, Kingston, Ontario, Canada

Packed with cases, statistics, and anecdotes, this book guides business leaders through the process of Lean innovation. It explains how to eliminate waste, allowing higher productivity and a smoother company presentation to customers. The book explains how to achieve a company culture that relates to the processes of innovation in a healthy way. It discusses the relationship between innovation and creativity and refinement tactics and explains why economic fluctuation can be an opportunity rather than a liability to an innovative company.


Navigating Strategic DecisionsThe Power of Sound Analysis and ForecastingJohn E. TriantisLong Range Planning Associates, Vero Beach, Florida, USA

Based on 40 years of experience and research, this book provides guidance on forecasting for strategic decision making. It includes methodology, tools, and models. It also explains how to apply sanity checks to existing forecasts to rank project valuations, identify project risks, and select the higher value creation projects. The author discusses how to assess the feasibility of large projects, analyze forecasting models to determine controllable levers, and create the conditions needed for forecasts to materialize.

Print ISBN: 978-1-4665-8598-0 eBook ISBN: 978-1-4665-8599-7 June 2013, 7 x 10, 435 pp. Suggested Price: $104.95 / £65.99

Chance or ChoiceUnlocking Innovation SuccessGreg McLaughlinGlobal Targeting, Inc., Fort Lauderdale, Florida, USA

Vinny CaraballoGlobal Targeting, Hawthorn Woods, Illinois, USA

A practical guide for implementing innovation throughout the organization, this book provides a process framework which the authors call ENOVALE. With this process innovation becomes a strategic component as it applies to all functions within the organization. Rather than relegating innovation to the R&D and engineering function, all departments can conduct innovation projects and claim success. The authors emphasize the individual’s contribution and extend this strategy into other functions outside of research, design, and engineering. Simply, it answers the question “how to” for continued success.


From Business Strategy to Information Technology RoadmapA Practical Guide for Executives and Board Members Tiffany Pham, David K. Pham, and Andrew Pham

This book lays out a practical, how-to approach to identifying business strategies and creating value-driven technology roadmaps in your organization. It uses numerous examples, illustrations, and case studies to show you how to solve the real-world problems that business executives and technology leaders face on a day-to-day basis. Filled with actionable advice you can use immediately, the book introduces Agile and the Lean mindset in a manner that the people in your business and technology departments can easily understand.


The Lean Six Sigma Black Belt HandbookTools and Methods for Process AccelerationFrank Voehl, H. James Harrington, Chuck Mignosa, and Rich Charron

While at first glance Lean and Six Sigma may look very different, they can work hand-in-hand to improve processes, increase quality, and increase profitability. This book explains how these seemingly dissimilar approaches can complement one another. It teaches several problem-solving tools that can be used immediately to discover the root cause of defects and other problems. Based on a survey of the most beneficial Six Sigma tools, the text includes tools that are frequently used and most beneficial.








Lean Office & Service


Accounting in the Lean EnterpriseProviding Simple, Practical, and Decision-Relevant InformationGloria McVay, Frances Kennedy, and Rosemary Fullerton

When your organization opts to go Lean, its accountants must be empowered with Lean tools in service of the Lean mission. This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. Winner of a Shingo Prize, it includes checklists, exercises, case studies, and company stories. It also includes special sections on healthcare and service industries, and a practical step-by-step guide for transitioning to Lean accounting.

Print ISBN: 978-1-4200-8858-8 May 2013, 8-1/2 x 11, 196 pp., Soft Cover Suggested Price: $46.95 / £29.99

Beyond the Days of the GiantsSolving the Crisis of Growth and Succession in Today’s CPA FirmsPaul D. FisherKDV, Ltd.

During the next decade, nearly half of all public accounting firm partners will retire. This exodus will put an enormous intellectual and financial drain on firms. This book provides an implementation guide for accounting firms during this next critical decade. It supplies step-by-step guidance on how to document an organizational culture, how to prepare production systems to build and operate value management systems, and how to re-orient practitioners on the value-creation practice.


The Lean CFOArchitect of the Lean Management SystemNicholas S. KatkoBrian Maskell Associates, Inc.

Explaining why the CFO role is so critical for companies adopting a Lean business strategy, this book illustrates the process of building and integrating a Lean management system into the overall Lean business strategy. It describes why CFOs should move their companies away from performance measures based on traditional manufacturing practices and into a Lean performance measurement system. It also explains how to integrate a Lean management system with a Lean business strategy to drive financial success.


Lean Waste StreamReducing Material Use and Garbage Using Lean PrinciplesMarc Jensen

Although there are many books available on personal efforts to reduce garbage, none exist that focus on business garbage. Filling this need, this book describes how to use garbage analysis as a tool to identify the problems in process flow that produced the garbage. It also explains how to look downstream for options to reuse, repurpose, and recycle garbage to minimize landfill impact and costs. The text includes practical exercises with step-by-step instructions, as well as real-world examples that demonstrate how specific wastes have been dealt with profitably by various organizations.

Print ISBN: 978-1-4822-5317-7 eBook ISBN: 978-1-4822-5319-1 September 2014, 6-1/8 x 9-1/4, 182 pp., Soft Cover Suggested Price: $29.95 / £18.99

Lean for BanksImproving Quality, Productivity, and Morale in Financial OfficesBohdan W. OppenheimLoyola Marymount University, Los Angeles, California, USA

Marek FelburM-Bank Warsaw, Poland

This book describes the application of the Lean Thinking and Six Sigma paradigm to bank operations. It shows how to improve the normal daily work, typically executed in the so-called “back offices.” The book covers “how to do the work” and not “what work to do.” It covers how to deploy Lean in the exceptional security, safety of client, bank data, and electronic banking industry which must serve millions of clients.


The Customer-Driven OrganizationEmploying the Kano ModelLance B. Coleman, Sr.

Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish priorities, increase efficiency, improve communication, and expand on business relationships.








16

Lean Office & Service


Lean Office and Service SimplifiedThe Definitive How-To GuideDrew LocherChange Management Associates, Mt. Laurel, New Jersey, USA

Shingo Prize Winner!

Demystifying the application of Lean methods, this 2011 Shingo Prize winner details the key concepts of Lean as they apply to office and service environments. It discusses value stream management, standard work, flow, level pull, and visual management. The text breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies specific how-to methodologies. It includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to kick-start Lean implementation efforts.

Print ISBN: 978-1-4398-2031-5 eBook ISBN: 978-1-4398-7770-8 February 2011, 7 x 10, 194 pp., Soft Cover Suggested Price: $45.95 / £28.99

Practical Lean AccountingA Proven System for Measuring and Managing the Lean Enterprise, Second EditionBrian H. Maskell, Bruce Baggaley, and Larry Grasso

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and a CD-ROM with Lean accounting tools, the second edition of this preeminent practitioner’s guide is now suitable for classroom use. This edition explains what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting, it demonstrates how to use them to identify and eliminate wasteful transactions.


A Factory of OneApplying Lean Principles to Banish Waste and Improve Your Personal PerformanceDaniel MarkovitzPresident, TimeBack Management

This book describes how to improve your performance by applying Lean methods to your work. It translates powerful Lean tools such as visual management, flow, pull, 5S, and kaizen to your daily work, revealing how they can help to improve efficiency, reduce waste, and link you ever more closely to customer value. Helping you develop better self-awareness, more disciplined problem-solving skills, and the ability to self-correct errors, the book teaches you how to find the root causes underlying your inefficiencies so you can eliminate them permanently.


Run Grow TransformIntegrating Business and Lean ITSteven C. Bell

Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how—guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers.


Metrics-Based Process MappingIdentifying and Eliminating Waste in Office and Service ProcessesKaren MartinKaren Martin & Associates, San Diego, California, USA

Mike OsterlingOsterling Consulting, La Mesa, California, USA

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool, included on the accompanying CD, provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization.


The Performance Mapping and Measurement HandbookJerry L. HarbourVector Resources, Inc., Trinidad, Colorado, USA

During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he’s gathered these critical few maps into this handbook. The book explains performance mapping and measurement techniques at widely differing spatial and temporal scales. It includes case studies from a range of operational and industrial settings that demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

Print ISBN: 978-1-4665-7134-1 eBook ISBN: 978-1-4665-7135-8 March 2013, 7 x 10, 185 pp., Soft Cover Suggested Price: $41.95 / £26.99







Lean Office & Service / Product Development


Unleashing the Power of 3PThe Key to Breakthrough ImprovementDan McDonnellIngersoll Rand, Mooresville, North Carolina, USA

Drew A. LocherChange Management Associates, Mt. Laurel, New Jersey, USA

A guide for Production Preparation Process (3P) execution, this book presents a step-by-step methodology for successful implementation of even the most aggressive corporate change programs. The authors provide methods that can be applied to any combination of product, process, and facility design to help reduce costly redesign iterations and associated delays. Based on a true story, the text brings readers on a start-to-finish journey as the fictional company Acme completes a new production start-up in dramatically reduced time and cost.

Print ISBN: 978-1-4398-8612-0 eBook ISBN: 978-1-4398-8613-7 October 2012, 8-1/2 x 11, 182 pp., Soft Cover Suggested Price: $54.95 / £34.99

The Innovative Lean EnterpriseUsing the Principles of Lean to Create and Deliver Innovation to CustomersAnthony Sgroi, Jr.Director of R&D, Unger Enterprises

This book explains how to use Lean principles to drive innovation and strategic portfolio planning. It outlines simple yet powerful visual Lean tools that can enhance idea generation and product development. It discusses customer value in the form of the benefits customers desire and walks readers through the processes of using Lean techniques to effectively evaluate the quality of any prospective marketing opportunity. Filled with examples that readers can easily relate to, it includes examples from a variety of industries including healthcare.

Print ISBN: 978-1-4822-0390-5 eBook ISBN: 978-1-4822-0391-2 August 2013, 7 x 10, 315 pp. Suggested Price: $62.95 / £39.99

Design for ManufacturabilityHow to Use Concurrent Engineering to Rapidly Develop Low-Cost, High-Quality Products for Lean ProductionDavid M. Anderson

This book explains how to use concurrent engineering to design products for all aspects of manufacturing for the lowest cost, highest quality, and quickest time to stable production. Extending the concepts of design for manufacturability to an advanced product development model, it shows how to simultaneously make major improvements in all these product development goals, while enabling effective implementation of Lean Production and Quality programs. The book proposes numerous improvements to current engineering practices, education, and management.


The Basics of Project Evaluation and Lessons LearnedSecond EditionWillis H. Thomas, PhD, PMP, CPTPfizer/Wyeth Research, Montvale, New Jersey, USA

The first edition won the Project Management Institute’s (PMI®) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project. The research in this book is founded on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned.

Print ISBN: 978-1-4822-0453-7 eBook ISBN: 978-1-4822-0454-4 August 2014, 6-1/8 x 9-1/4, 214 pp., Soft Cover Suggested Price: $24.95 / £14.99

Value Stream Mapping for the Process IndustriesCreating a Roadmap for Lean TransformationPeter L. KingLean Dynamics LLC, Newark, Delaware, USA

Jennifer S. KingOperations Research Analyst, MCR LLC

This book explains how to create a complete value stream map (VSM) for a process industry manufacturing operation. Describing the unique features of process operations and why they require additions and adjustments to traditional VSMs, the book details an actual process operation and uses it to describe how to create the VSM. It defines all of the terms required for process VSM data boxes and uses the example process to illustrate all of the calculations required. It explains how to analyze the VSM and how to use the insights gained to develop a roadmap for a complete Lean transformation.

Print ISBN: 978-1-4822-4768-8 June 2015, 8-1/2 x 11, 244 pp., Soft Cover Suggested Price: $59.95 / £38.99

Lean ITEnabling and Sustaining Your Lean TransformationSteven C. Bell and Michael A. Orzen

Shingo Prize Winner!

Information technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Prize, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.








18

Product Development / Manufacturing


Strategy + Teamwork = Great ProductsManagement Techniques for Manufacturing CompaniesFrederick Parker

Manufacturing companies succeed by using techniques that promote teamwork between engineering, marketing, and manufacturing engineering. This book explains how to implement techniques of teamwork between those disciplines and how to mold employees from various walks of life into a successful manufacturing team. It details the best techniques currently available and includes examples on how to implement them. The book also describes how to avoid common pitfalls and steer clear of useless fads that can be destructive to your organization.


New JIT, New Management Technology PrincipleKakuro AmasakaAoyama Gakuin University, Tokyo, Japan

This book contains the previously published, updated, and new works of renowned scientist, scholar, and consultant Kakuro Amasaka. This book advances the Just-in-Time quality management strategy, bringing global readers into the cutting edge of a new management technology principle that surpasses what traditional JIT has accomplished. The new JIT principle contains hardware and software systems, and next generation technical principles for transforming management technology into management strategy. This comprehensive work covers traditional JIT, innovation, evolution, and the full new JIT and its applications.


The Lean 3P AdvantageA Practitioner’s Guide to the Production Preparation ProcessAllan R. ColettaSiemens Healthcare Diagnostics, Bear, Delaware, USA

Written from an operations perspective, this Shingo Prize-winning book explains how to build collaborative thinking and innovation into the front end of the design process. Describing how to develop successful new products concurrently with new operations, the book illustrates real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around. For those familiar with 3P, the book supplies the basis to explore Evergreen 3P—a process for applying 3P to small-scale design projects for similar benefits.


Creating Mixed Model Value StreamsPractical Lean Techniques for Building to Demand, Second EditionKevin J. DugganDuggan Associates, North Kingstown, Rhode Island, USA

This second edition of a bestseller provides updates to sections on mixed model value streams. It introduces new information on constructing product family matrices and expands the concept of takt in mixed model. It includes a new section on handling shared resources to support mixed model production. The author demonstrates advanced techniques to create flow through shared resources and provides new concepts on sequencing work, such as offset scheduling and sequenced FIFO lanes. He discusses the concept of a guaranteed turnaround time for the shared resource. The book includes a CD with spreadsheets, samples, and case studies.

Print ISBN: 978-1-4398-6843-0 eBook ISBN: 978-1-4398-6844-7 July 2012, 8-1/2 x 11, 258 pp., Soft Cover Suggested Price: $65.95 / £41.99

Creating a Lean R&D SystemLean Principles and Approaches for Pharmaceutical and Research-Based OrganizationsTerence M BarnhartSandoz Inc., East Hanover, New Jersey, USA

This book lays out the logic of why Lean implementation isn’t strictly for manufacturing and describes why it can be just as effective in R&D organizations. Terence Barnhart, former senior director of continuous improvement at Pfizer R&D, describes the theoretical and physical underpinnings of creating a Lean transformation in any R&D organization, as exemplified by the Lean transformation initiated within the R&D division of a global pharmaceutical company.

Print ISBN: 978-1-4398-0078-2 eBook ISBN: 978-1-4398-0080-5 August 2012, 6 x 9, 267 pp. Suggested Price: $54.95 / £34.99

The Mastery of InnovationA Field Guide to Lean Product DevelopmentKatherine RadekaWhittier Consulting Group, Inc., Camas, Washington, USA

This book compiles the experiences of over 150 companies that have embraced the theories of Lean product development. It provides an integrated view of Lean as it is practiced inside successful companies today. Examples, case studies, and stories drawn from small, medium, and large companies in a variety of industries support concepts and provide opportunities for readers to see the concepts in action. Each chapter includes actionable recommendations to provide ideas on how to try the concepts out for themselves and their teams.








Manufacturing


Kamishibai BoardsA Lean Visual Management System That Supports Layered AuditsJoseph NiederstadtGates Corporation, Suzhou, China

Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties. This book explains how to use this visual management system to identify normal conditions versus abnormal conditions in your organization. The book includes a CD with master forms you can use to create your own daily, weekly, or monthly Kamishibai cards as well as electronic copies of all examples in the book.

Print ISBN: 978-1-4822-0529-9 September 2013, 7 x 10, 120 pp., Soft Cover Suggested Price: $49.95 / £31.99

Vanishing BoundariesHow Integrating Manufacturing and Services Creates Customer Value, Second EditionRichard E. CrandallAppalachian State University, Boone, North Carolina, USA

William R. CrandallUniversity of North Carolina, Pembroke, USA

Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today’s business managers must face. Businesses need to become more consumer-centric, efficient, and quality conscious. This book addresses problems, solutions, and implementation strategies as well as risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer building.


Quick Changeover Concepts AppliedDramatically Reduce Set-Up Time and Increase Production Flexibility with SMEDKarsten Herr

Quick Changeover Concepts Applied provides a comprehensive overview of changeovers from a strategic, tactical, and operational perspective. It outlines strategies that can help readers shorten internal set-up steps through the physical analysis of machine elements. The method presented is the result of a synthesis of the classic Shingo SMED methodology along with modern engineering techniques. The book redefines set-up and set-up time and details a step-by-step method for developing quick changeover methods in a manner where changes can be realized with minimal spending.


Production and Operations Management SystemsSushil GuptaFlorida International University, Miami, USA

Martin StarrRollins College, Winter Park, Florida, USA

The evolving field of production and operations management (P/OM) is reflected in this P/OM text. Proper management of the supply chain beginning with acquisition and ending with distribution involves coordination with finance and marketing. Production and Operations Management Systems covers the major spectrum of decision-making functions from product development to the final delivery of the product to the customer. The book, based on analytical models, makes extensive use of Excel software. International aspects of P/OM are integrated throughout the text.


Implementing Standardized WorkProcess ImprovementAlain Patchong

This book, the third in a series dedicated to Standardized Work, focuses on process improvement. It begins by explaining why standardization and process improvement both depend on each other to achieve true sustainability. The text explains how to use Standardized Work forms to identify immediate opportunities for process improvement. It also provides simple tools and forms that can help readers generate quick improvements to keep morale high and sustain motivation during the work ahead. Covering the essential knowledge using a compelling story format, the book includes numerous examples and illustrations that demonstrate proper application.

Print ISBN: 978-1-4665-6358-2 eBook ISBN: 978-1-4665-6359-9 April 2014, 6-1/8 x 9-1/4, 101 pp., Soft Cover Suggested Price: $19.95 / £13.99

Warranty Claims ReductionA Modern Approach with Continuous Improvement TechniquesRonald BlankSenior Quality Engineer and Productivity Consultant

Avoiding complex math and accounting terms, this book explains how to boost profits through the reduction of warranty expenses. Outlining a multifunctional approach for reducing claims, it begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how readers can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms readers with less conventional, yet powerful, approaches for reducing warranty costs, including improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management.








20

Manufacturing / Supply Chain


Principles of Supply Chain ManagementSecond EditionRichard E. Crandall, William R. Crandall, and Charlie C. Chen

This second edition of a popular textbook presents a balanced overview of the principles of supply chain management. The first section provides a complete overview of how supply chain management fits into the current landscape of business. The second section presents a detailed study of supply chain components. The third section presents a practical look at designing and implementing an integrated network. This new edition expands on current important topics such as e-commerce, risk management, outsourcing and reshoring, sustainability, project management, and data analysis. Also available with the new edition is a complete set of instructor materials.

Print ISBN: 978-1-4822-1202-0 eBook ISBN: 978-1-4822-1206-8 December 2014, 7 x 10, 717 pp. Suggested Price: $89.95 / £49.99

Directing the ERP ImplementationA Best Practice Guide to Avoiding Program Failure Traps While Tuning System PerformanceMichael W. Pelphrey

This book supplies best practices along with a proven roadmap for improving the odds of system implementation success. By adhering to the time-tested framework outlined in the book, readers will be able to commit to the precepts and practices that lead to successful implementations. Supplying an innovative and fast-track, yet comprehensive, approach to ERP implementation success, the book provides practical guidance to help executive leadership do the right things along the ERP journey.


Removing the Barriers to Efficient ManufacturingReal-World Applications of Lean ProductivityDaniel L. Ferguson

This book is a practical roadmap that shows managers how to eliminate the barriers that keep them from achieving high productivity levels while producing consistent quality products. The underlying basis is Deming’s methodology for reducing variability but presents it in a new way by moving from theoretical to real-life application. It also incorporates other common-sense approaches that have proven to be successful and which enhance some specific foundational principles.

Print ISBN: 978-1-4665-5551-8 eBook ISBN: 978-1-4665-5552-5 January 2013, 7 x 10, 294 pp., Soft Cover Suggested Price: $41.95 / £26.99

Popular Manufacturing MythsEliminating Widely Held Beliefs That Reduce CompetitivenessDouglas B. RelyeaQuality Principle Associates, Norwich, Connecticut, USA

This book presents a number of case studies that examine widely held beliefs in the manufacturing industry that have been proven to be groundless. Addressing these beliefs and attitudes that can actually be detrimental to competitiveness, it uses real-world examples to outline simple solutions in each case. Dispelling the myth in question, each chapter supplies specific examples that readers can easily relate to. Among the myths dispelled are that increasing line speed always reduces quality and increases scrap and that reducing the cost of raw materials will reduce the cost of manufacturing.


Implementing Standardized WorkWriting Standardized Work FormsAlain Patchong

The first book in The One-Day Expert series detailed the initial steps that Thomas, a young, high-potential plant manager in an industrial group, took to assess his plant’s situation through measurement of operators’ performance. This second book in the series focuses on the next step of this assessment—writing Standardized Work forms to help identify variability and waste. It uses numerous examples, charts, and drawings to illustrate the interaction between operator, machine, and material.

Print ISBN: 978-1-4665-6354-4 eBook ISBN: 978-1-4665-6355-1 May 2013, 6-1/8 x 9-1/4, 111 pp., Soft Cover Suggested Price: $20.95 / £13.99

Methods in Product DesignNew Strategies in ReengineeringEdited by

Ali K. Kamrani, Maryam Azimi, and Abdulrahman M. Al-Ahmari

Customer-focused product design strives to meet changing customer requirements with new product features. This book discusses ways to assess changing demands and sources, and delves into what is needed to successfully manufacture goods in a demanding market. It reviews proven methods for assessing customer need. Then, after showing how changing needs impact the reengineering of products, it explains how needed change can be efficiently achieved. It details how IT advances and technology support customer-focused product development, discusses cutting-edge mass customization principles that maximize cost-effective production, and illustrates how to implement a web-based product design environment.








Supply Chain


Mastering the Business of Global TradeNegotiating Competitive Advantage Contractual Best Practices, Incoterms, and Leveraging Supply Chain OptionsThomas A. CookAmerican River International, Melville, New York, USA

Explaining the key elements of what any international business person must know, this book describes how to utilize negotiation skills and leveraged options, along with Incoterms, to extract the maximum benefits from your supply chain. Illustrating how Incoterms impact compliance and risk, it details options to help readers reduce their exposure to risk as well as best practices to help readers steer clear of compliance issues that can lead to costly delays. The book establishes a simple, yet comprehensive, roadmap that readers can easily follow to engage in more deals and increase returns, while reducing overall risk exposure.


Supply Chain Optimization through Segmentation and AnalyticsGerhard J. PlenertMainStream GS, LLC, Carmichael, California, USA

Supply Chain Segmentation (SCS) has become a critical tool in optimizing supply chain performance. By using segmentation, an organization is taken out of the world of “one size fits all” and brought into a world that facilitates customized responses. This book explains what SCS is, how it works, and the role of analytics. The book gives detailed case studies demonstrating how SCS is applied and improves efficiency. It covers software appropriateness and integration, as well as a full summary perspective on segmentation and its competitive impacts in terms of economic pressure, and supplier and consumer interfaces.


Agribusiness Supply Chain ManagementN. ChandrasekaranTake Solutions, Ltd.,Chennai Tamilnadu, India

G. RaghuramIndian Institute of Management, Ahmedabad, Gujarat

This book introduces the complexity and importance of supply chain management within businesses handling agricultural products. Topics include major drivers, facility, inventory, and transportation management, sourcing decisions such as processed or farm fresh, input and output challenges, processors, challenges of managing perishables, infrastructure, retailing, quality, information technology, risk strategies, financials, direct trading verses auction, and navigating relevant government policies. The book includes numerous case studies that span a wide range of issues and industries.


Driving Risk and Spend Out of the Global Supply ChainThomas A. CookAmerican River International, Melville, New York, USA

This book is among the first to detail all the risks a multinational firm faces when operating overseas and engaging in foreign purchasing and sales, import and export trade, and global logistics. It provides step-by-step guidance on how to develop a global risk strategy as well as a blueprint for implementation. The book outlines all the areas where spend can be reduced along with a specific strategy on how to reduce spend without compromising values.


Global Supply Chain Quality ManagementProduct Recalls and Their ImpactEdited by

Barbara B. FlynnIndiana University, Kelley School of Business, Bloomington, USA

Xiande ZhaoSouth China University of Technology

This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers’ perception of an organization’s corporate social legitimacy and consumers’ future purchasing behaviors.

Print ISBN: 978-1-4398-1554-0 eBook ISBN: 978-1-4398-1556-4 November 2014, 6-1/8 x 9-1/4, 432 pp. Suggested Price: $79.95 / £49.99

Supply Chain Risk ManagementAn Emerging DisciplineGregory L. SchlegelVP Business Development, SherTrack LLC

Robert J. TrentLehigh University, Bethlehem, Pennsylvania, USA

This book presents a risk management framework that will help readers position and conceptualize the topic of supply chain risk management. With this framework, practitioners will be able to reduce costs associated with risk, protect their brand and reputation, ensure positive financial outcomes, and begin to develop visible, predictable, resilient, and sustainable supply chains. The book provides access to a cloud-based, end-to-end supply chain risk assessment “Heat Map” which illustrates the maturity of the chain through the various stages.








22

Supply Chain


Risk Intelligent Supply ChainsHow Leading Turkish Companies Thrive in the Age of FragilityÇagrı HaksözSabancı University, Istanbul, Turkey

This unique avant-garde book brings the risk intelligent supply chain (RISC) concept to life for the first time. It answers the question of how to become a risk intelligent supply chain. It proposes the I-Quartet Model with four essential roles “Integrator, Inquirer, Improviser, and Ingenious,” that any supply chain network must play to become risk intelligent. The book also presents never-before-published cases and practices of leading Turkish companies that thrive globally in the age of fragility with their supply chain risk intelligence.


Lean RFS (Repetitive Flexible Supply)Putting the Pieces TogetherIan Fraser Glenday and Rick Sather

Using proven examples and quantifiable evidence, Lean RFS (Repetitive Flexible Supply) demonstrates that repetitive flexible supply (RfS) is not only possible, but that its implementation can help you reach a new level of improved performance in manufacturing and across your entire supply chain. This book is unique in that it clearly spells out the theory and practice originally published in the Shingo Prize winner, Breaking Through to Flow, with actual stories of Kimberly-Clark’s experience in using them over the years with great success.

Print ISBN: 978-1-4665-7819-7 eBook ISBN: 978-1-4665-7820-3 May 2013, 8-1/2 x 11, 152 pp., Soft Cover Suggested Price: $62.95 / £39.99

Patient-Focused Network Integration in BioPharmaStrategic Imperatives for the Years AheadRobert Handfield, Ph.D.North Carolina State University, Raleigh, USA

The biopharmaceutical industry as we know it today is going through a massive change that is sending shudders to the huge populations who are facing healthcare uncertainty. This book argues that patient-focused network integration is the only way for organizational evolution to occur. It discusses how to align enterprises with the patient at the center. It details the historical context of the biopharmaceutical value chain, understand the current set of challenges facing the industry, and get a thorough presentation of the author’s unique and sustainable agenda for change.


Designing Food Safety and Equipment Reliability Through Maintenance EngineeringSauro RiccettiTetra Pak, Italy

This book identifies a way to ensure food product safety through maintenance engineering. Maintenance engineering normally starts with equipment reliability, but this book starts from product safety to identify equipment criticalities and then maintenance solutions. With its ability to integrate food safety techniques with reliability and maintenance engineering techniques, this book will help readers identify a maintenance design and implementation process that can control food safety and equipment reliability in their organization.


LEAN Supply Chain PlanningThe New Supply Chain Management Paradigm for Process Industries to Master Today’s VUCA WorldJosef Packowski

This book introduces a new paradigm and approach to managing variability, uncertainty, and complexity in today’s planning processes and systems. Presenting a cutting-edge supply chain management concept that addresses current problems in the process industry’s supply chains, it presents powerful methods developed by leading research institutes, process industry champions, and supply chain experts. It explains how readers can change their approach to the fundamental planning paradigms in a manner that will help their organizations achieve higher levels of responsiveness, improved levels of customer service, and increases in cost-efficiencies.

Print ISBN: 978-1-4822-0533-6 November 2013, 6-1/8 x 9-1/4, 493 pp. Suggested Price: $94.95 / £59.99

Capitalizing on Lean Production Systems to Win New BusinessCreating a Lean and Profitable New Product PortfolioChris Harris and Rick HarrisHarris Lean Systems, Murrells Inlet, South Carolina, USA

Providing a fundamental understanding of the Lean enterprise production system, this book can help an organization translate its current Lean knowledge into a step-by-step methodology to win and launch new business. By developing the New Product Acquisition and Launch Portfolio presented in this book, readers can dramatically improve their ability to acquire new business and deliver products on time. Detailing how to achieve a successful new product launch through upfront planning, this book provides readers with the understanding to enhance efficiencies throughout the supply chain.

Print ISBN: 978-1-4665-8633-8 eBook ISBN: 978-1-4665-8634-5 December 2013, 8-1/2 x 11, 189 pp., Soft Cover Suggested Price: $49.95 / £31.99







Supply Chain / Quality/Six Sigma


Building Quality Management SystemsSelecting the Right Methods and ToolsLuis Rocha-LonaNational Polytechnic Institute of Mexico, Gustavo A. Madero

Jose Arturo Garza-ReyesThe University of Derby, UK

Vikas Kumar

This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.


Baldrige Award Winning Quality—18th EditionHow to Interpret the Baldrige Criteria for Performance ExcellenceMark Graham BrownManhattan Beach, California, USA

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare.

Print ISBN: 978-1-4398-9382-1 eBook ISBN: 978-1-4398-9383-8 August 2013, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $62.95 / £39.99

Competitive Innovation and ImprovementStatistical Design and ControlKieron DeyNobigroup Inc, Knoxville, Tennessee, USA

This book explains how to combine two widely known statistical methods—statistical design and statistical control—in a manner that can help any business, government, or research organization solve problems quickly, with sustained results. Because the problem-solving strategy employed is based on pure scientific method, it makes integration into any existing problem-solving or research method quite simple. Organizations can immediately apply the concepts discussed with existing staff, releasing latent energy rather than adding to their workload.


Root Cause AnalysisA Step-By-Step Guide to Using the Right Tool at the Right TimeMatthew A. Barsalou

This book covers root cause analysis (RCA) with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.


DOE SimplifiedPractical Tools for Effective Experimentation, Third EditionMark J. Anderson and Patrick J. WhitcombStat-Ease, Inc., Minneapolis, Minnesota, USA

Offering a planned approach for determining cause and effect, this updated edition of a bestseller integrates the authors’ decades of combined experience in providing training, consulting, and computational tools to industrial experimenters. Supplying readers with the statistical means to analyze how numerous variables interact, it is ideal for those seeking breakthroughs in product quality and process efficiency via systematic experimentation. This edition incorporates a lively approach to learning the fundamentals of design of experiments (DOE). It lightens up the inherently dry complexities with interesting sidebars and amusing anecdotes.

Print ISBN: 978-1-4822-1894-7 June 2015, 7 x 10, 271 pp., Soft Cover Suggested Price: $59.95 / £38.99

Kanban for the Supply ChainFundamental Practices for Manufacturing Management, Second EditionStephen CimorelliCummins Filtration, Nashville, Tennessee, USA

Providing actionable steps for each stage in the manufacturing and supply chain management process, this book presents a detailed roadmap for implementing kanban. This updated second edition focuses on creating an environment for success. Addressing both internal and external elements, it considers statistical data cleansing techniques to remove irrelevant data, correlation analysis using Excel-based techniques to guide decisions, the analysis of supplier performance against lead time and lot size expectations, and risk mitigation strategies for poor performing suppliers.

Print ISBN: 978-1-4398-9549-8 eBook ISBN: 978-1-4398-9550-4 January 2013, 8-1/2 x 11, 137 pp., Soft Cover Suggested Price: $62.95 / £39.99







24

Quality/Six Sigma


Six Sigma for Powerful ImprovementA Green Belt DMAIC Training System with Software Tools and a 25-Lesson CourseCharles T. Carroll

The Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) philosophy and procedures are widely accepted as valuable tools for achieving the most economical and rigorous possible understanding and management of all aspects of operations. This book presents methods and strategy that should alleviate unwarranted concerns about the perceived complexity and training and implementation costs of DMAIC. The author clarifies the long-accepted statistical and logical processes of Six Sigma. He uses the Excel environment to illustrate how modern business people can properly execute its doctrine and procedures to improve any venture.

Print ISBN: 978-1-4665-6469-5 eBook ISBN: 978-1-4665-6470-1 May 2013, 8-1/2 x 11, 524 pp. Suggested Price: $104.95 / £65.99

The Pocket Guide to the Baldrige Award Criteria (5-Pack)17th EditionMark Graham BrownManhattan Beach, California, USA

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Print ISBN: 978-1-4822-0527-5 eBook ISBN: 978-1-4822-1565-6 June 2013, Special, 64 pp., Soft Cover Suggested Price: $41.95 / £26.99



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