Process Improvement on a Shoestring

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The conceStandardsthen out othe pursuitHow do I

were appliIn contrastitself withoperationsimportantp2). Recobenign neIn 1911, Ffathers ofManagemGantt, andthe emergiindividuala field in iProcess iHarringto& 1961).movementmodel. To

quality proThinkers abe appliedDemingsrenamed "business pAs early acommunitApril 1979of the dec(Crosby, 1

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t of businessof measuremenecessity, theof commerceknow that the

ed solely as a

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gnition emerglect, manage

ederick W. Tscientific mant. In additioHarrington Eng principleslike Joseph

s own right.

provement ef(1987) but dehese concept

, and later alsoday, COQ has

ducts or servi

lso began to gto semi-mech(1989) Plan,lan, Do, Stud

oor quality iss

the mid-1970s ability to d) proposed a de, Philip Cro979, p. 38 - 39

d effort to devir Force, Humt of Defense (

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aturity and st and qualityse standards eand business.coin with whi

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ylor publisheagement gatto Taylor, paerson. In parf assembly lin. Juran, W. E

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e.

apple with thenical and nono, Check, Acty, Act" (PDSes.

s, many indivieliver successfstages for grosby had publis). 6 In 1986,

elop a capabihrey and his

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RD PLAC

andardizationtretch all theolved so thatHow do I knh you offer p

ring fraud in c

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8/18

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cit, tacit or wiws the worldmental modelThis process

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le output(s).14odologies havers (2010) s

al, 1993, p. Aapproach.

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MI as the basiaturity Levelsirror the esse

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17Private

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PONZIO A

sly noted, mu

sing, time-con.

itative Data Sroduct to publ

n authoritatiurcesDevele as well as

nited States'

ith his custo

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oduct, some uorder to prodpendent upon

he data provide of their dataough situatior the provideuitability for i

either the cont in their missdustry. My i

ere to be an e

e, Ponzio devet or commerc

pared to otherack.

to Ponzio, Cty of results.e how to staas repeatabl

rity Model] s

ck within theSMEs and con

mail from Fra

. 2011

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tiple data sour

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e data sourceoping a registrhe costs assocrmy Data Tr

er, the United

and individual

sing out of pouce their ownthe providers'

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abler for NC

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ITY MODE

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ay be the fuy that identifiiated with mainsformation

States Army,

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ket funds) weork products

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ty model framthat relies onls, Ponzios i

focusing on sssumed cott

would be helurned out to bission critical

ortant overall.ate before rel

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12

potentially in

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ial data produfor subseque

ctional combis the single trntaining and vffice).

Frank Ponzio

(some using

re considered, those consu

eir consumern sight to thegood enougt broken don'achieved.

ed to use the tses it was impcall to action t

reality.17

ework, a stanexternal sourelegant in its

ftware develoge industry s

pful and woule true, and wemilitary appli

We actually aease of data.

11.

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accurate and o

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ation of multisted or aut

erifying the ac

discovered th

ission funds,

y consumersers had establ

population anroviders' proc for consumefix it. A wo

erm authoritalied. This isat had to bec

dard data quale data forto

bevity and si

pment; it wasarting point, Ilead to repea

have used ancations.

dded, in some

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utdated copies

lead to a host

ith a designatemers.

ple, separatehoritative curacy of mul

t:

some as a deri

of their data toshed processe

were not priesses. The resrs and therefoking level ver

ive for a varihy I termed thme an enterpr

ity improvemothers (Ponzplicitya sur

focusing on acfelt that the frtable results ware continuin

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vative work

be a data sous that were

y to the intenlt was that ge good enougsion of trust

ety of reasonss a cottageise solution if

nt process forio, 2004, p.34e sign that he i

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amiliar stages

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he receipt of a

n analysis of t

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feedback me

of the four pf the maturity

is presentedon processes.

2003, p. 3.

2003, p. 4.

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of growth mo

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del, Ponzio ou

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data; and

rove the ADS

important, itmplished. Thnecessary act

ure 2: Ponzi

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ata and its prio

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processes,subsequenmultiple d

Ponzios simplementhave a datpolicy andneed to imgovernancThe ADS

methodolo

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ssociates, Inc

depending up

what lies withpresentationta sources.

Fi

olution does nation of a comgovernance pdata governa

plement onee process for t

ramework an

gy for kick sta

CLUSION:

nd timely infoce, speculatio

. 2011

on the size of

in each of the(Ponzio, 2004,

gure 3: ADS

t require outsiplex matrix ofolicy in placece procedurescan simply imeir organizati

d Maturity Mo

rting any Con

rmation is eve, false premis

the organizati

four process bp. 348) on ho

ramework S

de appraisals,associated cocan simply ad. Those lackinplement incluon.

del represents

inuous Proces

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14

n, as well as t

xes may diffethe ADS M

caled to addr

nor does it reponents. Oran Authorita

g a data govere Authoritati

a significant,

s Improvemen

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ss multiple d

uire extensiveanizations wi

tive Data Sournance policye Data Sourc

traightforwar

t effort.

ll adrift in a s

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Despite thdevelopedtoo complof organizThe Ponzidespite thprovides uTime toolapproach tFrom myconsider

ssociates, Inc

e interest andover the past tx to providetions and busi

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. 2011

acknowledgewo decadesrealistic returnesses.

odel is presen of elitism al of minimalidiciously app

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ed as an elegd complexity

sm in designliedis apprn that all shou

become a keyodel an integ

15

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ant solution tkeeping it

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7. BIBAbrams,

http://ww

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e Cost of a S

ow-do-you-ca

the Value!RKnowledge/C

sulting.Retri_%20of_Data

s Improveme

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tional Maturit

ring_organiza

ent Accounta

Graw Hill.

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Center for A

ent Accounti

s Glossary. RTerms_Gloss

s, practice an

cing operatin

rvard Busines

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g Spreadsheet

Process

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culate-the-cos

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