© 2013 Deloitte The Netherlands
Agenda
1 Process Mining Camp 2013
Process Mining Methodology
Introduction 3 – 6
Development 7
Project life cycle 8
Process Mining Project Rabobank
Scoping 10 – 14
Process mining 15 – 17
Deployment 18 – 21
Process Mining Methodology
© 2013 Deloitte The Netherlands
Why creating a ‘standard process’ to apply process mining in organizations?
3 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Why creating a ‘standard process’ to apply process mining in organizations?
4 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Why creating a ‘standard process’ to apply process mining in organizations?
5 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Why creating a ‘standard process’ to apply process mining in organizations?
6 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Development of the methodology
7 Process Mining Camp 2013
Process Mining Literature
Literature of other domains
Process Mining Experience
© 2013 Deloitte The Netherlands
Life cycle of a process mining project
8 Process Mining Camp 2013
Process Mining Project Rabobank Nederland
© 2013 Deloitte The Netherlands
Process identification
10 Process Mining Camp 2013
‘Happy Flow’ described by the Manager Process Characteristics Invoices 550k inv/yr
Suppliers 107.000 Payments 2.5 bln €/yr
Costs €9,-
© 2013 Deloitte The Netherlands
Formulation of objectives
11 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Formulation of objectives
12 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Formulation of objectives
13 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Formulation of objectives
14 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
The discovered process
15 Process Mining Camp 2013
Register (CA)
Check Details (FC)
Check Goods (MC)
Approve (BH)
60% of all invoices
© 2013 Deloitte The Netherlands
85% of all invoices
The discovered process
16 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
The discovered process
17 Process Mining Camp 2013
100% of all invoices
© 2013 Deloitte The Netherlands
Deadline: 3 days + 5 days + 2 days + 8 days = 18 days On time: >99% >99% >98% >96% Overall result: 85% of all invoices is paid within 30 days
Register Invoice
Invoice check
Goods check
Confirm Invoice
What is happening behind the KPIs?
1day
1day
1day
1day
4days 1day
1day
1day
4days
1day 2days
1day
1day
1day
1day 3days
8days
1day
1day
2days 2days
1day
5days 1day
Process Mining Camp 2013
18
© 2013 Deloitte The Netherlands
How to reduce the cost price by lowering the effort spent?
19 Process Mining Camp 2013
ü ü
ü ü
ü ü
ü
ü ü
û û
û
û û û û û û
û û
© 2013 Deloitte The Netherlands
What are the causes of rework?
Process Mining Camp 2013
20
0
2
4
6
8
10
12
14
16
18
20
22
24
0,0 0,5 1,0 1,5 2,0 2,5 3,0 3,5 4,0 4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5
EMP76279
EMP76111 EMP74600
EMP66263
EMP48252
EMP41429
EMP41229
Registered Invoices (%)
EMP91109 EMP86776
EMP86234
EMP85058
EMP84307
EMP83823 EMP83664
EMP83531
EMP81916
EMP81608
EMP81555
EMP80543
EMP80479 EMP78288
EMP77984
Invoices that need rework (%)
© 2013 Deloitte The Netherlands
Who executes which activities?
356 employees 42 employees
1082 employees
514 employees
1 employee 3 employees
72 employees
21 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Next steps...
22 Process Mining Camp 2013
© 2013 Deloitte The Netherlands
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.nl/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.