Enjoy Europe

Travel by Train!

Product News &

2015 Product Update

RE4A Product Team

27/10/2014

Product News

EUROSTAR

Eurostar New Fare Structure From 25 November Eurostar will introduce a new fare structure across their range

All Standard and Standard Premier Fares will be non-refundable, however all will exchange for a €40 fee and fare difference

Most return fares have been discontinued, except the Saturday night return fare

General price change for all classes and fares except Business Premier, new fare sheets are available now on Extranet

Conditions Business Premier & Saturday night return fares remain unchanged

All bookings not ticketed by 24 November, will need to be re-booked, subject to the new conditions and fares

The exchange functionality is now live in Euronet for a click here for a brief video on how to use it.

An FAQ sheet regarding all the changes can be found by clicking here

►New Service London to Marseille On sale from 14 November for travel from May 2015

May to June, September to October: 3 x Frequencies per week

July to August: 5 x Frequencies per week

November to December: 1 x Saturday Service per week

Outbound service will be direct

Inbound is semi direct with a short stop in Lille for immigration purposes, this stop will not be reflected in Euronet

Standard and Standard Premier class only, no Business Premier on this route

► Temporary ticketing time limit change for travel over Eurostar’s peak

season for group fares only Effective for any group bookings made in Euronet or through the groups department from 05/11/2014 and 21/12/2014

Effective for travel between 19/12/2014 and 04/01/2015 ONLY

The ticketing time limit will be reduced to 14 days, please note this will not be reflected in Euronet

Any unprinted bookings during the above period that have been on hold for more than 14 days or longer will be cancelled

without notice

Product News

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Product News

FRENCH JOURNEY

► Increase in change fee For all French Journey trains the fee to make changes to leisure fares locally has increased from 10 to 12 Euros, this change

is effective immediately

FRANCE – ITALY TGV

New Stop in Lyon Part Dieu From December 14 some services from Paris to Milan will call at Lyon Part Dieu, this will allow your passengers the

convenience to travel direct from Lyon city centre to Milan (and beyond) without having to travel to Lyon St Expury (Airport)

DB

► Complimentary WiFi on selected ICE trains From 1 December passengers travelling in 1st class can enjoy complimentary WiFi

on-board ICE trains

WiFi is only available on the routes in RED and coming soon to the routes

in BLUE on the adjacent image

ATOC

BritRail Point to Point tickets BritRail Open Tickets will be discontinued from 31st December 2014.

From January 1st, 2015 only ATOC tickets will be available

For a video on how to book ATOC tickets in Euronet please click here

Product News

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Product News

STS

Print @ Home available for some STS products From 01 November all “Swiss Consecutive Passes” and the “ Swiss Family Card” will be available as “Print @ Home” in

Euronet

The booking flow and after sales conditions remain largely unchanged

For a detailed how to book video click here

Once the booking has been printed in Euronet the pass will then be sent to you via email within 48 hours

THELLO

New Day Train between Milan and Marseille Departing from 14 December, Once daily service connecting Milan and Marseille, travelling via Genoa, Nice and Cannes plus

many more destinations in the South of France

NOTE this train is currently not available in Euronet, it will only be available for those with the Trenitalia connection who have

made the necessary webservices updates

For more product information please visit the product fact sheet on extranet

CITY NIGHT LINE

► Routing changes All Overnight services from Paris will end on 13 December 2014

All Overnight services from Copenhagen will end on 2 November 2014

Amsterdam to Prague and Warsaw will be replaced by Cologne to Prague and Warsaw from 14 December

The winter extension to Chur on the Amsterdam/Hamburg – Zurich route will end in Mid December

Product News

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Product News

LYRIA

Timetable changes From December 14 a new daily return service will be introduced from Brussels to Genève, via Lille

Increase in services from Paris to Lausanne

Geneva to Montpellier will be discontinued from December 14

THALYS

► Thalys Services to Brussels Airport Please note that from 26 October until June 2015, Thalys will no longer serve Brussels Airport direct from Paris

For Passengers travelling to/from Brussels Airport they will need to make their own way to Brussels midi to connect to their

Thalys destination

► New “Easy Access” Passholder fare Starting from early November a new easy access passholder fare will be available on all Thalys services, the easy access

fare will offer unlimited availability, so there is a free seat on the train it will be able to be sold to a passholder.

NTV

► NTV RIT fares for groups are back in Euronet Available in “Prima & Smart Class”

Unlimited availability, so as long as there is a seat on the train the “RIT” fares can be booked, right up until departure

Attractive Prices, with a saving of about 50% off the full fare and even up to 10%-20% off the “Group Incoming” fare

Max 9 people booked at a time, for more pax you will need to book the sector again, unfortunately seating together is not

guaranteed

Same ticketing time limit applies as the regular fares, usually 7 days

For a re-cap on how to book RIT fares for NTV please click here for a brief video

:

Product News

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Product News

CITY PASSES

► Berlin Pass Pick up address change Effective immediately passengers are advised to exchange their Berlin Pass vouchers at the following address:

Humboldt Box, Berlin Pass Desk

Schlossplatz 5, 10178

Berlin

► New London Pass attractions From November 1, the following attractions will be added to the London Pass, A full list can be found on the product fact sheet

on extranet

Royal Observatory Greenwich – free entry

Beefeater Gin Distillery Tour – free entry

Museum of London Docklands – general admission is free, LP customers get a free guidebook

Foyles Bookshop – special offer

Windsor – variety of special offers

OTHER CHANGES

General News The timetable change from summer to winter will take place on Sunday 14 December

NRT/TCV (Retail, Group & RIT) tickets' prices will be updated on 15 of December

Belgrade to Thessaloniki can now be confirmed in Euronet, please note only in this direction, the v.v is currently not availabl

Now for the 2015 product changes and EOY news….……………………..

Product News

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EURAIL

► New Logo From January 1st Eurail will have a new logo (see top right)

No old logos are to be used after this date

Please make sure you update your websites, brochures etc. accordingly

Children Travel Free Children aged between 4-11 travel for free across the entire Eurail range

Children must be accompanied by an adult, however they do not necessarily need to be part of their family

Limit 2 children per adult

Children must be booked in Euronet, however the price will be zero

Seat reservation fees still apply as per normal and you must book a seat for children when trains are compulsory to reserve

Eurail Youth Passes New 1st Class Validities for all Eurail Youth Passes

Note some passes are only available in 2nd class (e.g.. Eurail Norway Pass), in this case 1st class will not be available

Eurail Regional Passes All regional passes to be streamlined to offer the same validities

Validities for 2015 are the following: 4/5/6/8/ &10 days within 2 months

Eurail One Country Passes All One country passes will be streamlined to offer the same validities

Validities for 2015 are the following: 3/4/5 & 8 days within 1 month

2015 Product Changes

End of Year 2014/2015

p 7

EURAIL

Eurail Global Pass Poland, Bosnia Herzegovina, Serbia and Montenegro will join the Eurail Global Pass

New Validity: 5 days within 10 days

Children Travel Free

New 1st Class Youth Pass

Eurail Select 4 Country Pass Major changes in 2015 for the Eurail Select Pass

Validities remain unchanged

3 Levels of pricing based on countries visited to be “Value H, Value M or Value L”

Each country has been categorised as “Value H, Value M or Value L”

Innovative points system to work out the price of the pass

The new structure means passengers will pay based on the countries that they visit and not just one flat rate for the pass

If passengers are visiting “Value L countries” the pass will be more cost effective than for those visiting “Value H Countries”

Prices will be calculated automatically in Euronet

See more details on the follow page

Eurail AD 75 Passes Increase in AD75 passes with 42 Eurail Passes available, up from 21.

Agents are reminded to follow the AD75 rules set by the accounting department

2015 News - Eurail Passes

End of Year 2014/2015

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Country and Pricing overview for the Eurail Select 4 Country pass

2015 News - Eurail Passes

End of Year 2014/2015

p 9

Ctry Code Country Weight

DE Germany 20

IT Italy 20

FR France 20

CH Switzerland 20

AT Austria 20

ES Spain 5

BL BENELUX 5

CZ Czech Republic 5

SE Sweden 5

DK Denmark 5

NO Norway 5

HU Hungary 5

SK Slovakia 1

PT Portugal 1

SC Slovenia & Croatia 1

FI Finland 1

IE Ireland 1

RO Romania 1

BG Bulgaria 1

GR Greece 1

SM Serbia & Montenegro 1

TR Turkey 1

Examples of how countries become grouped into categories:

SCORE: # Category

80 1 H H H H H

65 3 H H H M H

61 2 H H H L H

50 4 H H M M H

46 5 H H M L H

42 6 H H L L M

35 7 H M M M M

31 8 H M M L M

27 9 H M L L M

23 10 H L L L M

20 11 M M M M M

16 12 M M M L M

12 13 M M L L M

8 14 M L L L L

4 15 L L L L L

Not possible geographically with the current table

Denmark Finland Norway Sweden

Czech_Republic Hungary Romania Slovakia

Bulgaria Greece Hungary Montenegro/Serbia

Bulgaria Greece Romania Turkey

Austria Benelux Finland Germany

Greece Italy Switzerland Turkey

Czech_Republic Germany Norway Sweden

Czech_Republic Denmark Germany Slovakia

Benelux Finland Germany Ireland

Bulgaria Greece Italy Turkey

Combinations Example

France Germany Italy Switzerland

Austria Czech_Republic France Germany

Austria France Greece Italy

Denmark Germany Sweden Switzerland

Price Level:

H 46 and above HIGH

M 11 to 45 MEDIUM

L 1 to 10 LOW

4) The weightings are added up to give a score. This

score is then used to define which level the COUNTRY VALUE POINTS

VALUE H 20

VALUE M 5

VALUE L 1

Eurail Attica Group Pass Attica Group, a major operator of shipping lines in Greece and between Greece and Italy now joins Eurail for a One-

Country Pass centred on Greece

The Eurail Attica Group Pass will

offer a return journey (or 2 individual journeys) by boat between Greece and Italy

be very affordable, compared to a ferry ticket

be available in 1st and 2nd Class, for Adults, Child and Youth traveller types

be valid for 10 travel days to be used within a month

Product details are not 100% finalised by Eurail… Stay tuned!

End of Year 2014/2015

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2015 News - Eurail Passes

SWISS TRAVEL SYSTEM

►Swiss Travel Pass New name: “Swiss Travel Pass” replaces “Swiss Pass”

Validities: 3, 4, 8 and 15 days consecutive.

New: 3 day consecutive pass

Discontinued: 22 days and 1 month & Saver Pass

Print @ Home option now available

Some bonuses have been discontinued, namely guided tours and some hotel partners, see extranet for more details

►Swiss Travel Pass “Flex” New name: “Swiss Travel Pass Flex” replaces “Swiss Flexi Pass”

Validities: 3, 4, 8 and 15 days within 30 days.

New: 8, 15 days flexi pass.

Discontinued: 5 day flexi pass

Saver Pass has been discontinued

Some bonuses have been discontinued, namely guided tours and some hotel partners, see extranet for more details

50% discount on other travel between travel days has been discontinued, passengers must purchase a “Swiss Half Fare card -

Combi” see product details on following page

►Swiss Half Fare Card “Combi” New Product Valid in conjunction with “Swiss Travel Pass Flex” and “Swiss Transfer Ticket” ONLY

50% reduction on point to point tickets within Switzerland

►Swiss Card This product will be discontinued from 31 December

For clients looking to purchase as “Swiss Card” you can now offer them a “Swiss Transfer ticket” + “Swiss Half Fare Card – Combi”

2015 News - Swiss Travel System

End of Year 2014/2015

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SWISS TRAVEL SYSTEM & SWISS PACKAGES

Swiss Packages A new, simpler booking flow will be introduced in Euronet in Q2 2015

The following packages will be available in 2015

Glacier Express Package

Golden Pass Tour

Peaks of the World

Tops of Europe and Titlis

Tops of Switzerland

3 White Peaks

Grand Train Tour

New Package *Grand Train Tour*

8 Day/7 Night Package

Valid for travel between 9 May – 25 October, 2014

1st Class Only

Scenic trains included are Golden Pass, Glacier Express, Bernina Express, Wilhelm Tell and Junfraujoch

Overnight in Zurich, Interlaken, Montreux, Zermatt, St Moritz, Lugano & Luzern,

Seat reservations are additional and compulsory on some scenic trains

Package will be available from Q2 2015

2015 News - Swiss Travel System

End of Year 2014/2015

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GERMAN RAIL PASSES

German Rail Passes German Rail Pass will now be known as the “German Rail Pass Flexi” and will be available as 3,4,5,7, 10 days within 1 month,

the 6 day pass has been discontinued

New range of Consecutive Passes, known as “German Rail Pass Consecutive” will be introduced with the options of 5, 10 or 15

days consecutive.

Children aged up to 11 travel for free. Limit 2 children per adult. A child pass must still be issued however it will have a zero cost

Children travelling alone must be in possession of a youth pass

Youth passes will now be available in 1st Class

German Twin Pass reduction will be increased and become even better value

Bonus KD Rhine Line discount discontinued from Jan 1.

The German Rail Pass Extension will be INCLUDED in all German Rail Passes, the separate Extension coupon will be

discontinued

The German Rail Pass Extension allows travel on the following routes:

Brussels to Germany on ICE routes

Kufstein and Innsbruck (Austria) on DB-OBB Eurocity trains

Bolzano, Verona, Bologna and Venice (Italy) on DB-OBB Eurocity Trains

Prague from Munich and Nuremberg on DB IC Bus services

Krakow from Berlin on DB IC bus services

No major changes to the following passes France Rail Pass

European East Pass

Balkan Pass

2015 News - Other Passes

End of Year 2014/2015

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End of Year 2014/2015

BRITRAIL

► BritRail Passes Validities on all passes reduced from 2 months to 1 month

New Saver Pass formula to replace the Party Pass

The formula is very similar to the now discontinued party pass

The saver pass is valid for 3 to 9 passengers travelling together, be aware

that this differs from Eurail Saver Passes

The following passes will be introduced from January 1, 2015

BritRail Saver Pass

BritRail England Saver Pass

BritRail South West Saver Pass

BritRail Scottish Highlands Pass

BritRail Pass Tour Pass

BritRail England Tour Pass

BritRail Freedom of Scotland Tour Pass

BritRail South West Tour Pass

BritRail Scottish Highlands Pass Class of Travel: 2nd Class Only

Validities: 4 days of travel within 8 days

Valid only on the following Routes

Glasgow – Oban/Fort William/Mallaig

Inverness – Kyle of Lochalsh

Inverness – Wick/Thurso

Inverness – Aberdeen

Inverness – Aviemore

2015 News - Other Passes

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NEW PRODUCT

Quatre Roues sous un Parapluie “Four wheels under an umbrella”

Let yourself be tempted by the charm of these authentic and intimate Paris city tours, that take place in the most legendary

of convertible cars! At the back of a cozy and original "deudeuche (it’s a famous old French car)" you will (re)discover

Paris in a unique way. Recruited for their knowledge and sense of hospitality, your chauffeurs will meet your expectations

in a personalized way and turn your visit of Paris into an unforgettable experience

Below is an overview of the Eight tours offered, more details and a how to book guide will be available on Euronet soon

2015 News – Auxiliary Products

End of Year 2014/2015

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Tour Name Description of Tours Departure Times/Duration

Paris Champs Elysées The most beautiful avenue in the world welcomes you! From Place de la Concorde to

Place de l'Etoile, let yourself be driven like a star!

Every half hour from 9am to 16pm and from

20pm to 22pm. Duration: 30 Minutes

Paris Champs-Elysées Prestige After your majestic ascent of the Champs-Elysees, head down towards the Eiffel Tower

and the Quai Branly Museum. Enjoy the heart of Paris!

Every half hour from 9am to 16pm and from

20pm to 22pm. Duration: 45 Minutes

The Essential Ride A ride that will make you discover the most beautiful monuments of the capital. Keep

the eyes wide open and admire Paris in your convertible 2CV!

9h-11h-13h-15h-20h-22h

Duration: 1h 30m

The Magic Tour Take time to wander around Eternal Paris at the back of your 2CV and be thrilled by

the atmosphere the capital has to offer throughout the different districts.

9h-11h-13h-15h-20h-22h

Duration: 1h 30m

The Unexpected ride Do you know the best kept secrets of Paris, the anecdotes and unexpected stories that

make it so endearing?

9h-11h-13h-15h-20h-22h

Duration: 1h 30m

The Insider Tour Paris is full of treasures that are waiting to be discovered. Embark on the mythical 2CV

and let yourself be driven through the maze of Parisian streets. Your guide will reveal

the capital's most unexpected anecdotes. Explore the best kept secrets of Paris.

9h-11h-13h-15h-20h-22h

Duration 3hr 00m

Illuminated Paris Ride Paris lights up and offers you a sumptuous sight. During an open roof nocturnal stroll

aboard your 2CV, let yourself be dazzled by the magic of Paris at night.

20h-22h

Duration: 1h 30m

The City of Lights Tour At Nightfall, "The City of Lights" turns on and welcomes you for a unique moment.

Embark on the mythical 2CV, roof down, and let yourself be told magical stories by

your guide throughout a constantly shining Paris.

20h30

Duration: 3h 00m

End of Year - Overview

End of Year 2015 - Functional & Contract Updates

Euronet "End of Year" release As in past years all bookings on "HOLD" status will be cancelled

Please make sure you print all your bookings on "hold" prior to the 31st of December

All passes that were not printed will need to be re-booked at the new 2015 prices.

All bookings in "FINAL" or "IN PRINT" status will be invoiced

GSAs will receive a list of all bookings that need to be issued or deleted

We recommend you do not leave printing your bookings until the last minute

Migration

Euronet Downtime As usual, Euronet will be turned out for a few hours to allow a smooth migration

Start: Tuesday 31 December 2014, 4:00pm Paris time

End: Wednesday 1 January 2015, 4:00 pm Paris time

Please refer to the "Bulletin Board" and the "End of Year System News" for all details

Contractual and pricing updates

2015 Conditions letter sent to each GSA reminding of: 2014 highlights and points of importance

Updated fees amounts (Addendum)

Updated commission rates per product (Appendix B)

Updated 2015 Eurail prices (Appendix E)

Updated bank guarantee

End of Year 2014/2015

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End of Year - Overview

End of Year 2015 – Commissions and Order

Commissions (reminder for Primary accounts) As always, GSAs commissions are automatically updated on 1st of January 2015

Don’t forget to update the commissions for your secondary accounts

You can do that easily in the Data Entry Tools (DET) as of the 1st week of January

Ticket Stock & Point of Sales material order

Quantities & delivery Quantities determined by RE4A Accounting Department according to your 2014 utilisation

Shipment to be expected in January

Please make sure to have all documentation & certificates required to ease the delivery

Order content All point of sales material you need to have in order to be able to sell:

Rail Europe Ticket covers, Rail Europe Pass covers, BritRail Pass Covers

Eurail Pass Covers, Eurail Traveller's Guides

Brochures, Maps, etc.

End of Year 2014/2015

p 17

End of Year 2015 – Misc.

Extranet All you need to know about products is in the Extranet

2015 prices are already available. New and updated Product Fact Sheets too!

Have a look: http://extranet.raileurope.fr/

The Rail Europe Gallery Easy access and download to up-to-date logos & images

Have a look: https://raileurope.syncforce.com/

Remember that all marketing supports (banners, flyers, insert, ads, etc.) must be signed off by Rail Europe Marketing department

before publication

For any sign-off or Gallery login request, please contact marketing@raileurope.fr.

2015 News - PTP Tickets

End of Year 2014/2015

p 18

Thanks for your attention

We wish you successful sales in 2015!!!

End of Year 2014/2015

p 19