Professional Portfolio for Brenda Miller

Resume, Education, Letters of Reference

BRENDA MILLER

OFFICE ADMINISTRATION ● DATA ENTRY ● CUSTOMER SERVICE

Diverse Background includes: Physician Office Administration, and Logistic Operations. Possess excellent multi-tasking skills, a positive attitude, an ability to adapt to rapidly changing situations, and solid communication skills. Capable of working effectively with people at all professional levels in diverse cultural

environments, and equally comfortable working independently or as member of a team. Possess a strong work ethic and the organizational skills required to quickly learn new tasks, assimilate complex information, produce results and meet required deadlines. Comfortable working autonomously on projects or collaborating in a group environment to reach decisions consistent with the goals of a business or in the best interest of a patient. Also, functions well in situations requiring creative ideas and an ability to analyze appropriate customer service programs complementary to business objectives. Key strengths and experience include, but are not limited to:

Customer Service Skills Patient Scheduling ICD-9-CM CPT Coding HCPCS Physiology

Data Entry Operations File Management Skills Medical Manager, Next Gen Medical Records, ChartMaxx Scanning & Quality Review Medical Terminology Anatomy

EDUCATION~ DEVELOPMENT ~VOLUNTEER ~ EXTERNSHIPS

National Certified Medical Office Assistant (NCMOA) National Certified Insurance and Coding Specialist (NCICS) CPR Certification Certificate, Administrative Medical Office Assistant, June 2010

Tolles Career & Technical Center, Plain City, OH Certificate, Medical Billing & Coding Program, 2007

Franklinton Career & Technology Center, Columbus, OH Madison County Hospital 2010 Central Ohio Sports Medicine & Orthopedics Inc.; Keith A. Ladu, D.O., Sandra Lane, M.D. 2010 Lower Lights Christian Health Center Gary Osborn, D.O., William Turek, D.O., Dana Vallangeon, M.D. 2010

BACKGROUND EXPERIENCE

Aerotek Commercial Staffing (MEDCO) Dublin, OH 2011 Support I (Pharmacy Technician)

Filling – Select and label correct medication according to their destination. Packing – Check for accuracy of the name, address and place the prescription in the package to be shipped. Setup – Pharmacist inspects for accuracy of prescription.

Lower Lights Christian Health Center, Columbus, OH 2010-2011 Medical Records (Volunteer)

Scan patient’s medical files Next Gen Software Assign batch numbers Quality review of files Upload using ChartMaxx software

BRENDA MILLER-Page Two-

Self Insured Management Company (SIMCo), West Jefferson, OH 2008 – 2009Mail Room Coordinator•Independently managed administrative process of collecting, accounting for, and delivering time-critical documentation to the Bureau of Workers Compensation. •Processed outgoing mail and distributed incoming material, including checks and fee denial documents. •Ensured all invoices, checks, and vouchers were organized for delivery. Executed procedures in an organized, efficient manner. •Received accolades from the Vice President for demonstrating “very strong organizational skills” and displaying attention to detail and ability to multitask.•Trusted to handle sensitive information.

Sears Logistics, Columbus, OH 1995 - 2006Special Services Associate•Oversaw 5- to 6-person teams, delegating workflow and ensuring achievement of special assignments and projects.•Supported allocation of merchandise to more than 200 retail outlets by sorting and inspecting items prior to packing and shipping. •Performed inspections and recounts to ensure retail outlets were receiving accurate merchandise and counts. •Received comments in performance review of “Works up to and beyond department standards…stays productive… careful and aware.”