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Professional Registration System (HCP)
User Manual
Version 1.0
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REVISION HISTORY
Version Effective
Date Summary of Changes Author
1.0 24/01/2013 First Draft
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TABLE OF CONTENTS
INTRODUCTION ..................................................................................................................................... 4
1.1. OVERVIEW ............................................................................................................................... 4 1.2. SCOPE .................................................................................................................................... 4 1.3. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ......................................................................... 4
2. FUNCTIONS ................................................................................................................................... 4
2.1. SUBMIT CPE CLAIMS ............................................................................................................... 4 2.1.1. In-Service Programmes(Claimable by Advanced Practice Nurse (APN) only) ........... 10 2.1.2. Local Events(Claimable by Advanced Practice Nurse (APN) only) ............................ 14 2.1.3. Overseas Events ......................................................................................................... 18 2.1.4. Oral Presentation ........................................................................................................ 22 2.1.5. Poster Presentation ..................................................................................................... 26 2.1.6. Quality Improvement ................................................................................................... 30 2.1.7. Research ..................................................................................................................... 34 2.1.8. Book / Textbook .......................................................................................................... 38 2.1.9. Clinical Practice Guidelines ......................................................................................... 42 2.1.10. E-LEARNING / ONLINE PUBLICATION............................................................................... 45 2.1.11. JOURNALS .................................................................................................................... 49 2.1.12. SELF DIRECTED LEARNING ............................................................................................ 53 2.1.13. AUDIO VISUAL MEDIA .................................................................................................... 57 2.1.14. READINGS ..................................................................................................................... 61 2.1.15. CLINICAL ATTACHMENTS ................................................................................................. 65 2.1.16. FORMAL COURSES .......................................................................................................... 69
2.13. ENQUIRE CPE CLAIMS ........................................................................................................... 73 2.14. MONITORING OF CPE ............................................................................................................ 76
2.14.1. Detailed Report for Current/Previous QP .................................................................... 77 2.14.2. History Report ............................................................................................................. 79 2.14.3. List of Past Activities within a Period ........................................................................... 80
2.15. REQUEST FOR LOWERING OF CPE APPLICATION ..................................................................... 82 2.16. ENQUIRE LOWERING OF CPE APPLICATION............................................................................. 86
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INTRODUCTION
1.1. Overview
The Professional Registration System (PRS) is a common registration system for Healthcare Professionals in Singapore. It supports the Healthcare Professionals (HCP), Human Resources Personnel (HR) and Healthcare Professional Entities (HPE) in the execution of the key business functions of the HPEs, such as professional registration, renewal, disciplinary and continuing professional education. The PRS is a web-based application that is hosted in the Medinet Hosting Environment.
1.2. Scope The objective of this document is to provide step-by-step guidelines on the proper usage of the system by Healthcare Professionals to submit applications online to the SNB.
The targeted users of this document shall be the HCPs.
Users of the online application functionalities should have the basic knowledge of using a internet web browser, such as the Internet Explorer (IE), to navigate from one page to another. The chapters in this manual are organised in a logically functional manner. They may not necessarily reflect the order, which the users would normally adopt to use the system. The reader of this manual may study its content in any order. He/She may read the specific sections that illustrate the functions being encountered or study the specific section that he/she is interested in.
1.3. Definitions, Acronyms and Abbreviations
This manual uses the following typographic conventions:
A ‘*’ character next to a field indicates a mandatory field.
[Button Name] refers to a button.
[Proceed] button indicates that the system will be displaying the next web page after the current page.
[Confirm] button indicates that the system will update or insert records in the database and will display the acknowledgment page.
[Print] button displays the letter on the browser and the system will update the record in the database.
The following format is used by the PRS system:
DD/MM/YYYY as a Date Format The manual uses the following abbreviations
HCP: Healthcare Professional
HPE: Healthcare Professional Entity
IE: Internet Explorer
PC: Practicing Certificate
PRS: Professional Registration System
RC: Registration Certificate
SNB: Singapore Nursing Board
2. FUNCTIONS
2.1. Submit CPE Claims
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To access the PRS, click on the [Login] button on the SNB’s website (URL: http://www.snb.gov.sg).
The PRS Login screen will be displayed as follows.
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Figure 1
Click
here to
login by
SingPass
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To login:
Select logging in as Nurse/Midwife
Enter your SingPass ID and Password to login to your SNB account
Perform SingPass 2FA verification
If your login credentials are correct the landing page will be displayed as follows:
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Figure 2
The menu on the left displays the functions you have access to. To submit a CPE Claim, click on the
[CPE] menu item. Click on the [Submit CPE Claims] link The CPE Claims form will be displayed as follows.
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Figure 3
To proceed to the next stage of the application (i.e.: Claim)
Select the Category
Select Type of Activity
Click on the [Proceed] button
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2.1.1. In-Service Programmes (This category is claimable by Advanced
Practice Nurse (APN) only)
Figure 4
To proceed to the next stage of the application (i.e.: Documents)
Select the Role
Select Type of In-Service Programmes
Enter Event Title
Enter Venue
Select Specialty
Select Event Duration
Enter Event Start Date (dd/mm/yyyy)
Enter End Date (dd/mm/yyyy)
Enter Start Time
Enter End Time
Optional: Enter Speaker’s Topic 1
Select Core/Non Core
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Optional: Enter Additional Remarks
Click on the [Proceed] button
If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
Figure 5
Optional: Upload Additional Documents
o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
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Figure 6
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button The CPE Claims acknowledgement page will be displayed as follows.
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Figure 7
To finish with the application
Optional: Click on the [email] link to email SDC for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.2. Local Events (This category is claimable by Advanced Practice
Nurse (APN) only)
Figure 8
To proceed to the next stage of the application (i.e.: Documents)
Select the Role
Select Type of Local Events
Enter Event Title
Enter Venue
Select Specialty
Select Event Duration
Enter Event Start Date (dd/mm/yyyy)
Enter End Date (dd/mm/yyyy)
Enter Start Time
Enter End Time
Optional: Enter Speaker’s Topic 1
Select Core/Non Core
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Optional: Enter Additional Remarks
Click on the [Proceed] button
If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
Figure 9
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 10
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 11
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.3. Overseas Events
Figure 12
To proceed to the next stage of the application (i.e.: Documents)
Select the Role
Select Type of Overseas Events
Select Event Specialty
Select Event Title
Enter Organiser
Select Country
Enter Venue
Enter Event Start Date (dd/mm/yyyy)
Enter End Date (dd/mm/yyyy)
Select Duration of Event
Optional: Enter Speaker’s Topic 1
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button
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If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
Figure 13
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 14
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 15
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.4. Oral Presentation
Figure 16
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Enter Presentation Title
Enter Presentation Date (dd/mm/yyyy)
Enter Event Title
Enter Venue
Select Country
Select Role
Enter Project Title
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button
If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 17
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 18
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 19
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.5. Poster Presentation
Figure 20
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Enter Presentation Title
Enter Presentation Date (dd/mm/yyyy)
Enter Event Title
Enter Venue
Select Country
Select Role
Enter Project Title
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 21
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 22
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 23
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.6. Quality Improvement
Figure 24
To proceed to the next stage of the application (i.e.: Documents)
Select Role
Select Specialty
Enter Project Title
Enter Rationale for Project
Enter Project Start Date (dd/mm/yyyy)
Enter Project End Date (dd/mm/yyyy)
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 25
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 26
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 27
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.7. Research
Figure 28
To proceed to the next stage of the application (i.e.: Documents)
Select Role
Select Specialty
Enter Project Title
Enter Rationale for Project
Enter Project Start Date (dd/mm/yyyy)
Enter Project End Date (dd/mm/yyyy)
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button
If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 29
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 30
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 31
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.8. Book / Textbook
Figure 32
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Enter Book Name
Enter Chapter Title
Select Role
Optional: Enter Publisher
Enter Publication Year (yyyy)
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 33
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 34
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 35
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.9. Clinical Practice Guidelines
Figure 36
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Enter Subject/Topic
Select Role
Enter Publication Year (yyyy)
Enter Core / Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 37
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 38
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
Figure 39
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.10. E-Learning / Online Publication
Figure 40
To proceed to the next stage of the application (i.e.: Documents)
Enter Provider/Organisation
Enter Title
Select Specialty
Select Role
Optional: Enter URL
Enter Year Launched/Posted (yyyy)
Enter Name of Healthcare web Resource
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 41
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 42
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 43
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.11. Journals
Figure 44
To proceed to the next stage of the application (i.e.: Documents)
Select Journal Type
Select Specialty
Select Journal Name
Enter Paper Title
Select Role
Optional: Enter Publisher
Enter Publication Year (yyyy)
Optional: Enter Volume / Issue No
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 45
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 46
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 47
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.12. Self Directed Learning
Figure 48
To proceed to the next stage of the application (i.e.: Documents)
Select Programme Specialty
Select Programme Provider
Optional: Enter URL
Enter Programme Title/Topic
Enter Assessment Date (dd/mm/yyyy)
Optional: Enter module Title/Volume No
Optional: Enter Author (if applicable)
Select Program Duration
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 49
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 50
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 51
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.13. Audio Visual Media
Figure 52
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Select Programme Provider
Enter Programme Title
Optional: Enter Author/Speaker
Enter Year of Media Produced (yyyy)
Select Serial/Volume No.
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 53
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 54
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 55
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.14. Readings
Figure 56
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Select Name of Readings
Enter Topic/Title
Optional: Enter Pulisher
Enter Publication Year (yyyy)
Enter Volume/Issue No
Optional: Enter Page number
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 57
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 58
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 59
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.15. Clinical Attachments
Figure 60
To proceed to the next stage of the application (i.e.: Documents)
Select Specialty
Enter Title
Enter Attachment Start date (dd/mm/yyyy)
Enter Attachment End date (dd/mm/yyyy)
Select Duration of Attachment
Select Country
Enter Venue
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 61
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 62
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 63
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.1.16. Formal Courses
Figure 64
To proceed to the next stage of the application (i.e.: Documents)
Enter Title
Select Specialty
Enter Organiser
Select Country
Enter Venue
Enter Date From (dd/mm/yyyy)
Enter Date To (dd/mm/yyyy)
Select Duration
Select Course Type
Select Qualification Type
Select Core/Non Core
Optional: Enter Additional Remarks
Click on the [Proceed] button
If the inputs all pass the required validation checks, the Documents form will be displayed as follows.
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Figure 65
Upload Mandatory Documents
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.
Click [Proceed] button
If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
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Figure 66
To proceed to the next stage of the application (i.e.: Acknowledgement)
Click on the [Confirm] button
The CPE Claims acknowledgement page will be displayed as follows.
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Figure 67
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.2. Enquire CPE Claims
Figure 68
The menu on the left displays the functions you have access to. To enquire a CPE Claim, click on the
[CPE] menu item. Click on the [Enquire CPE Claims] link The Enquire CPE Claims page will be displayed as follows.
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Figure 69
To view on a particular CPE Claim, click on the application no. The CPE Claim will be displayed as follows.
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Figure 70
Tip: You may click on the [Enquire Application] link to return to the previous page to make changes, if necessary.
Click on the [Print] button to print out a copy of the acknowledgement page.
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2.3. Monitoring of CPE
The menu on the left displays the functions you have access to. To monitor CPE, click on the
[CPE] menu item. Click on the [Monitoring of CPE] link.
Figure 71
Click on the different links displayed on the right to view the different reports. The reports will be displayed as follows.
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2.3.1. Detailed Report for Current/Previous QP
Figure 72
To view the Capping rules, click on the [Click here for Capping Rules] link.
To rate the service provided; click on the [Rate this service] link.
To print the page displayed, click on the [Print] button.
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To view the pending and rejected activities, click on the [View Pending and Rejected
Activities] button.
To send an enquiry for CPE, click on the [Send CPE Enquiry] button. The pending and rejected activities screen will be displayed as follows.
2.3.1.1 Pending and Rejected Activities
Figure 73
To print the page displayed, click on the [Print] button.
To close this page, click on the [Close] button.
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2.3.1.2 Send CPE Enquiry
Figure 74
To send a CPE Enquiry,
Select Enquiry Type Enter Activity ID Enter Sender Email Enter Remarks
Click on the [Send] button to proceed.
Click on the [Close] button to close this page.
2.3.2. History Report
Figure 75
To view the QP, click on hyperlink period of date.
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To rate the service provided; click on the [Rate this service] link.
To print the page displayed, click on the [Print] button.
2.3.3. List of Past Activities within a Period
Figure 76
To generate a list of Past Activities within a Period:
Enter Period From.(dd/mm/yy) Enter Period To (dd/mm/yy) Optional: Select Category. Optional: Select Type of Activity Optional: Enter Activity Title Optional: Select QP
Click on the [Generate] button.
A list of Approved Activities will be displayed as follows.
Figure 77
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To view the details of the activity, click on the activity code that is in hyperlink.
The activity details will be displayed as follows.
Figure 78
To print the page displayed, click on the [Print] button.
To close the page, click on the [Close] button.
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2.4. Request for Lowering of CPE Application
Figure 79
The menu on the left displays the functions you have access to. To submit a Request of Lowering of
CPE, click on the [CPE] menu item. Click on the [Request for Lowering of CPE] link The Request of Lowering of CPE form will be displayed as follows.
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Figure 80
To proceed to the next stage of the application (i.e.: Confirmation)
Enter the Reason
Optional: Enter the Reason(Others)
Enter Start Date (dd/mm/yy)
Optional: Enter End Date (dd/mm/yy)
Optional: Enter Remarks
Optional: Upload Additional Documents o Select the document title. o If others, enter the document title
o Click on the [Browse] button. o Select the file to upload.
o Click on the [Open] button.
o Click on the [Attach] button.
Click [Proceed] button
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If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.
Figure 81
To proceed to the next stage of the application (i.e.: Acknowledgement)
Tip: You may click on the [Application] link to return to the previous page to make changes, if necessary.
Click on the [Proceed] button The Request for Lowering of CPE acknowledgement page will be displayed as follows.
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Figure 82
To finish with the application
Optional: Click on the [email] link to email SNB for any queries
Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.
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2.5. Enquire Lowering of CPE Application
Figure 83
The menu on the left displays the functions you have access to. To enquire a CPE Application, click
on the [CPE] menu item. Click on the [Enquire CPE Applications] link The Enquire CPE Application page will be displayed as follows
Figure 84
To view on a particular CPE Application, click on the application no. The CPE Application will be displayed as follows
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Figure 85
Tip: You may click on the [Enquire Application] link to return to the previous page to make changes, if necessary.
Click on the [Print] button to print out a copy of the acknowledgement page.