Professional Services Guide

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Our technology partners

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A snapshot of our customers

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About Servian

We drive competitive advantage for our customers by enabling them to become data driven.

By working collaboratively with our customers, we leverage their data assets and deliver innovative

solutions that drive business value and growth. Our solutions span across four core pillars of expertise -

Data & Analytics, Digital, Customer Engagement and Cloud & Technology.

We deliver this value through three service lines:

● Advisory to set out the strategy and direction,

● Consulting to deliver the vision and

● Managed Services to ensure ongoing operational excellence

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Our pillars

Data & Analytics

Digital

Customer Engagement

Cloud & Technology

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Data & Analytics

We help organisations:

● Design and implement and robust data strategies and data

warehouse builds that ensure the security, accuracy and

reliability of their data.

● Transform and operationalise their analytics so they can

use data to proactively respond to customers needs rather

than interpreting past behaviour.

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Data & Analytics services

Advisory・ Data and analytics strategy・ Big data strategy・ Platform health-check・ Operating model advisory・ Data governance

Consulting・ Data warehouse design, architecture

and development・ Data integration・ Big data design, architecture and

application development・ Data ingestion・ Data quality・ Master data management

Managed Services・ Managed platforms (on-premise

and on the cloud)・ Managed data warehouse・ Managed Hadoop

・ Text analytics・ Machine learning・ Cognitive and natural language

processing・ Traditional BI and data visualisation・ Advanced analytics

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Digital

Digital is the dominant channel in most organisations today and

those that use data to drive the development of digital experiences

are becoming industry leaders.

Our teams are a mix of data and digital experts focused on

building rich data driven digital experiences and driving the end

user experience through the smart use of data integration and

enabling you to become a digital organisation.

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Digital services

Advisory・ Digital strategy and roadmap development・ Rapid experimentation and prototyping・ Digital health checks・ Application design and architecture

Consulting

・ Rapid application development – web, mobile and portal

・ Bespoke Enterprise Solution development・ Web personalisation, web analytics and online

optimisation・ Digital campaign optimisation services・ Digital campaign reporting and analytics services・ Qualitative and Quantitative data analysis

・ Bespoke application development・ Intranet and content management system

implementation・ Portal development・ Mobile app development・ User interface design and development・ User experience design

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Customer Engagement

Our Customer Engagement solutions focus on using our expertise

in Data & Analytics and Digital to help your business progress from

segmentation to one on one customer personalisation.

We help you engage your customers in relevant conversations

across all channels by building a strong foundation in customer data

and analytics and developing the right digital solutions to support

execution.

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Customer Engagement services

Advisory・ Customer strategy・ Know Your Customer (KYC) and customer

360 view・ Customer engagement and Next Best Activity

(NBA)

Consulting・ Campaign design and execution・ Automation and campaign rationalisation・ Campaign performance reporting・ Customer analytics

Managed Services

・ Campaigning as a service・ Personalisation as a service

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Cloud & Technology

Cloud is changing the way organisations run their business and

every hour spent managing your infrastructure is an hour not

spent on core business operations.

Our Cloud & Technology solutions focus on exploiting

innovations in technology to drive business efficiencies in your

organisation.

Our cloud services span across our other three pillars of Data &

Analytics, Digital and Customer Engagement.

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Cloud & Technology services

Advisory

・ Cloud and virtualisation strategy・ Cloud maturity assessments and health checks・ Cloud roadmap and transition plan

Consulting・ On-premise to cloud migration and integration・ Cloud-to-cloud migration and integration・ Cloud data warehouse・ Big data platform (on the cloud)・ Containers and data center scheduling (Docker,

Mesos, Kubernetes)

Managed Services

・ Cloud tenancy management

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Our consultants

Our consultants are selected against carefully set criteria as we believe by hiring the best talent in the market, we

provide the best to our customers.

Our consultants are:

● True technologists with strong communication skills across technical and business units.

● Committed to delivering projects with business outcomes.

● Passionate about working with data to solve business problems.

● Continually learning and upskilling so they are at the forefront of innovation.

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Contact us

Melbourne,L11, 45 William Street,VIC 3000

servian.com

Vivek PradhanGeneral Manager, Victoriam: 0432 022 265vivek.pradhan@servian.com

Odhran O’BrienBusiness Development Managerm: 0428 698 719odhran.obrien@servian.com.au