Professional Services• Corporate Services• Accounting & Finance• Creative & Marketing

On-Site Workforce Solutions

CxPerformance Solutions (Contact Ctrs)

Cost Per Unit (CPU)

Drivers

National Accounts Program Mgmt.

Administrative & Support Solutions

Manufacturing

Warehouse / Logistics / Supply Chain

Assembly

Managed Services Provider

(MSP)

Business Processes

Outsourcing (BPO)

Recruitment Process

Outsourcing (RPO)

Strategic Workforce Solutions

Technical & Professional Services

Commercial Workforce Solutions

• Member of the RGF Staffing international family, a division of Recruit Holdings, Co. Ltd.

• Backing of this Global Industry Leader – 4th largest staffing provider in the world

• Information Technology• Engineering• .

Who We Are

Legacy brands founded in 1969, 1970, and 1982

Servicing the Automotive Industry for 35 years

One of the top staffing companies in the United States

Combined – over 400+ Branch and On-Site locations nationwide

Solutions-driven

Committed to deliver customized solutions with positive results for our clients

Service excellence and continuous improvement focus

Existing client relationships as long as 40 years

Member of Recruit Global Staffing family of companies

4th largest staffing provider in the world

Locations

Est. 1969

Global Family

Experience

Solutions

ClearlyRated®

Who is

Advantage Resourcing Automotive Services delivers engineering, manufacturing and IT staffing and support services to Automotive Original Equipment Manufacturers and their Tier 1 suppliers.

We provide Direct Placement/Search, Staff Augmentation, Project Services and Outsourced Solutions

We help our clients improve quality, velocity and cost throughout their product lifecycle.

We free up our Clients’

internal teams to

accomplish

more!

?

Automotive Industry Expertise

35 yearsIn the Automotive Industry

30+ yearsClient Tenure

Full-service recruiting capabilities –temporary staffing to direct placement

Valued Partnership Philosophy• Highly-tenured staff• Precision Hiring Process• Vast recruiting resources• Creative candidate-focused technology• Focus on engagement and retention• Long-term relationships with our clients – an

average of 14 years in our top 25 clients, as well as some that span 35 years!

ClearlyRated®

01

DIRECT PLACEMENT/ SEARCH

Ad Hoc Direct Placement

Client’s Project Staffing

03

Specific IT/ENG Related Tasks

SOW

Shared Management/Work

load

PROJECT SERVICES

02

Hourly Contingent

Project Staffing

MSP/National/Enterprise Models

STAFF AUGMENTATION

04

Manage Services (NOT MSP)

Functional Outsource

Non-core Department Outsource

OUTSOURCING

Aligning to How Clients Buy Staffing & Technical Services

More Details More Details More Details More details

• Dyno, Electrical and Mechanical Technicians

• User Acceptance Testing• SW Test Engineers (HIL, MIL,

SIL)• Stress/Load Testing

Technicians

Design Analysis Prototype Build

TestServiceability/ Support• Warranty/Audit• Dealer Technical Hotline• Field Service Engineers• Technical Writing• Help Desk/Technical• Trainers

• Manufacturing, Quality

• Testing, Tooling Engineers & Technicians

• Finite Element Analysis (FEA) Engineers

• FMEA Specialists• Data Base Management

Staffing and Technical Solutions Expertise

• Connected Vehicle• Electric Vehicle• Mobility

• ERP Specialists• Business Intelligence• Program and Project

Managers• Accountants,

Administrative, Buyers, Coordinators, Financial Analysts and HR

• Electrical, Mechanical, -Product Development

• Electric Vehicle• Mobility Engineering• CAD Design

Production• Manufacturing, Quality &

Tooling Engineers• Maintenance, Plant &

Production Supervisors• Quality Control Inspectors• Inventory Control• Cost Estimators

More positions:

Product Samples

• Full Stack Development• ETL/SQL/DB2• Application Development

(Linux, Unix, AIX, Windows)

• Project Management (Agile/SCRUM, MS Office, Clarity)

• Systems Engineering (network, IT support, manual automation scripting)

Information Technology

Product Lifecycle

Staffmark Group National Footprint

• National, regional, & local presence

• Operate nearly 400+ company-owned Branch, On-Site Workforce Solutions, and Cost Per Unit On-Site

locations in 38 states

Staffmark Group Locations

Dedicated Team, Scalable Support

Tom SchmidtSVP, Technical & Professional Services

Program Support

Ken ImmingVP, Automotive

Laura KellyDirector of Customer

Solutions, Automotive

Program Management

Team of Technical Recruiters (Based in Southfield and National)

Andrea SchimmelpfennegDirector, Technical Recruiting

Annette Nawrocki Operations Manager, Tech/Prof

TBD, Program Manager

TBDRecruiting Coordinator

TBDAssociate Care Rep. (Payroll Specialist)

Corporate Support Back Office

Cincinnati, OH

Scalable Support

400+ LocationsSouth Field, MI

Network Billing Payroll

HR IT Legal

BrandingCompetitive Intelligence

Reporting

Labor Market Analysis

Safety & Risk Management

Legal

Innovation and TechnologySetting Us Apart from the Competition

Recruiting On-boardingEngagement & Retention

Used across all Stages

Used in Two Stages

Used in One Stage

Technologies Supporting Recruiting, Onboarding, and Beyond

Assess by

Job Board Integration

BackgroundCheck Screening

What will impact temporary staff recruiting and

retention?

Top 5 Impacting Recruiting & Retention

COVID-19 Pandemic Pay and Benefits Employee Engagement

Generation Z Slow Hiring Processes

Solution Offerings

Identifying the Right Fit

Screen in candidates as they progress through the steps of the hiring process

Advantage Automotive Benefits • Medical (ACA Compliant)

• Dental\Vision

• 401K

• Training tutorials

• Employee appreciation events

• Resume assistance

• Sick Pay (State applicable)

• Life Insurance

• Paperless Pay

401K

Pay Card• Use anywhere that Visa® debit

card or Debit Mastercard® is accepted

• ATM withdrawals

Verizon Discount Program

• Temporary Employee Discount Program

• Save 15% off your Verizon monthly access fees.

• Get 25% off eligible Verizon Wireless accessories

• Short- and Long-Term Disability

• Budgeting Tools

• Payback Rewards Program

• Staffmark Perks at Work

• Travel Club

• Verizon, AT&T, & Sprint Discounts

• Dell Advantage Loyalty Program

• Tickets at Work

Paid Time Off – Accrual Options for Clients

Potential paid holidays for all eligible employees are listed below:• New Year’s Day• Martin Luther King Day• Good Friday• Memorial Day• 4th of July• Labor Day• Thanksgiving Day• Christmas Eve• Christmas Day• New Year’s Eve

Partnership Reviews

Partnership Review –

Stakeholder Meeting

Performance Review –

Data & Feedback

Trends

Analysis

Issue

Discussion

Goal

Setting

Continuous Improvement

Plan

Customized Partnership ReviewsConduct meetings to review past performance with the Client Management Team

Discuss KPI’s and analysis, performance, value added services, employee relations, & continuous improvement strategies

KPI Reporting – Dashboard

Weekly

Monthly

Quarterly

Trend

Analysis and

Comparisons

19

Market Research

Provide up to date with market Supply and Demand, Market Wages, job and industry growth, and unemployment rates

Case Studies

Connected Vehicle Team for Global Automotive OEM

The Challenge

Advantage Resourcing Solution

Results of the Solution

The supplier of choice was to identify and

manage the best talent for this new department

while aligning with their financial objectives

The Automotive Division created a team to support our RFP response. The key focus was on Identifying the best talent for this project while providing our customer competitive pricing

Our recruiting plan was accomplished through leveraging company technology and referral bonus programs to market and execute our plans through targeted campaigns

Our team created a plan to recruit and fully vette top Talent to support the 10 skill sets identified in the RFP

Targeting launch of enhanced data, including 60 days’ worth of CV data and Diagnostic Trouble Codes to expedite Technician diagnosis and repair

Launched Connected Vehicle data in PTS/OASIS for Service Advisors and Technicians

Team has fully integrated onsite and has demonstrated value back to the customer through the creation of team KPI’s, business requirements and presenting findings to key stakeholders (US and Global)

In partnership with the client Leadership Team all Talent were vetted to ensure the alignment and success of the team

OEM was seeking an experienced partner to identify a team of technical talent to support their Connected Vehicle goals within Prognostics (Vehicle Health) Data Collection and Over the Air Technology

Key accomplishments within year 1 include:

Targeting launch of Service Leads to dealers which will increase service loyalty and parts sales to the customer

The department has proven its value enabling the team to grow by 50% to support increased work load and expansion into: Advanced Service Engineering, Meaningful Reservations and Global Upstream

Department has been instrumental in launch of new features available to their customers/dealers

Program Value

Transition for Global Automotive OEM

The Challenge

Advantage Resourcing Solution

Results of the Solution

Incumbent was ineffective

in candidate pipelining and

was unresponsive with

candidates in the process

Client wanted a

supplier to support

transitioning Techline

and Warranty teams

High Level of dissatisfaction with incumbent

supplier; lack of engagement and

responsiveness to employee concerns; low

morale and disengaged employees

Invested in a local Account Executive (Irvine, CA), and also selected a Team Leader to support the Techline Manager.

During the transition phase, partnered with CLIENT purchasing and leadership to work through employee concerns

Implemented $1,000 Referral Bonus Program.All employees received an additional 4 paid Holidays and 3 Sick Days. In Jan 2019, our robust benefit plans expanded and we reduced premiums for all of our employees

Dedicated recruitment team supports ongoing pipelines of candidates for both the Techline and Warranty Departments

Advantage successfully transitioned two additional employees supporting engineering departments in 2020

In 2020 our partnership expanded to support HR Tech Services Temp Staffing

Lack of overall

service to both

Client and their

employees

100%All 14 Employees from 2 Departments Transitioned within 6 Weeks

+22%Techline Department growth

Growth for Warranty Dept

Transitioned within 6 weeks of RFP presentation

+50%Expanded the Warranty Audit Services to support Mexico and grew the department 2019

Service Engineering Operations for Global Auto OEMLevel 3 Technician Hotline

The Challenge

Advantage Resourcing Solution

Results of the Solution

Lack of Operations, Process,

Metrics and appropriate skill

level causing exorbitant

escalations beyond Level 3

Client struggled to manage multiple

vendors while support center was growing

at a rapid pace.

Diagnostics and repair Technical Hotline

exceeding 60,000 contacts per month

supporting OEM Dealers

Restructured fee agreement to reduce cost, and provide predicable monthly cost.

Implemented best practices to streamline process and reduce number of escalations.

Significant cost savings to date

Managing billing from multiple

vendors causing budget overages

and planning challenges.

Advantage team integrated into client facility and streamlined the supply base to one supplier; Redeployed client resources and transferred responsibilities to Advantage

Deployed specific engineering skills to reduce the resolution time for dealer technicians. Partnered with local colleges to develop curriculum specific to auto industry needs.

-30kReduction in Call Volume due to Contact Center expertise –process improvement and contact volume reduction strategies

Improved Service Engineer productivity and knowledge base

Technical Hot Line provides resources and expertise to areas beyond the deal technician support:

94%Client Satisfaction

• Field Service Engineering• Concern Identification• Technical Training • Global Warranty

• Diagnostic Assistance • Plant Vehicle Team• Service Publications • Parts Catalog Analyst

Technical Contact Center for Global Automotive OEM

The Challenge

Advantage Resourcing Solution

Results of the Solution

Initial contract for 15 Tier 1

Agents and 1 On-site Program

Manager to assist with bumper

to bumper diagnostics

Technical Assistance Centers

provided diagnostics and

repair services, exceeding

12,000 contacts per month

A Program Manager as well as a team of Technical Recruiters, HR and Operations members were identified

A training program was created to support the success of the Technical Assistance Center

Our Program Manager in partnership with Toyota Management created an interview panel to ensure the best talent were hired

To identify the best talent, technical and behavioral assessments were created to support qualifying and vetting the right talent

Strong partnership enabled client to focus on higher value strategic initiatives such as: Workforce Management Solutions increasing visibility of Agents key metrics which has resulted in Average calls per agent and case closures have increased by 11% since partnership with Advantage was established

Advantage introduced recognition programs to support retention initiatives

Client wanted

supplier to be

integrated into

their HQ facility

$100kCost Savings over 2 year timeframe with increase in efficiencies

25%Of temp workers conversion to client FTE

Provided solutions to ensure highest relocation rate possible for the move from Torrance, CA to Plano, TX in Aug of 2017

Increased success of the Center enabled the partnership to grow from the initial 15 Tier 1 Agents to 27 in 2020

87.4%2019 Client NPS satisfaction; YOY case closure customer service rating improvement for 9 consecutive years

In 2012 Client was in search of a supplier to support dealers by outsourcing their Technical Assistance Center

Industry Recognition

MSP Program

2010 - 2020

Recruitment Process Outsourcing

2012 - 2020

HRO Baker’s Dozen Award ClearlyRated’s Best of Staffing® Talent

Advantage Resourcing: 2013 - 2020

ClearlyRated’s Best of Staffing® Client –Diamond Award

2020 20202020

Forbes | America’s Best Professional Search Firms

2020

Advantage Resourcing: 2017 - 2020

Staffmark: 2015 - 2020

Pro Staff: 2018, 2020

Hunter Hamilton: 2015, 2016, 2018 - 2020

Digital People: 2015, 2018 - 2020

Staffmark: 2011 - 2020

Advantage Resourcing:

Technical, Commercial, and

Professional

About HRO Today

*HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. In order to determine an overall ranking, results are analyzed across three subcategories: service breadth, deal sizes, and quality.

About ClearlyRated

Each year, ClearlyRated’s Best of Staffing® competition awards staffing firms who have proven superior service quality as rated by hiring professionals and job candidates.

Only 2% of the staffing firms participating reach Best of Staffing levels – 1% for Diamond (5 consecutive years) awards!

About HRO Today’s Baker’s Dozen

600 Verified customers of participating companies

Baker’s Dozen List is the move prestigious surveys in the pre-employment screening industry

About Best of Staffing

1.2 Million Satisfaction Surveys from staffing agency clients and job seekers

Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies

Driven by a passionto be the best

Forbes | America’s Best

Professional Search Firms

Our Clients Say It Best

• Client Testimonials from ClearlyRated®

• Advantage Resourcing provided great customer service and could always find qualified candidates when I needed to backfill openings.

• There have been no issues and questions are answered promptly but the primary reason is that you treat your employees well.

• The ease of working with the team as well as accommodating various requests. Looking to always solve problems and most importantly support our end customer, which sometimes may not always benefit your company.

• Your capability to provide (and retain) very good agency personnel to Ford Motor (diligent, experienced, trustworthy, etc.).

• Very satisfied with the quality and experience of the candidates that were brought forward to interview/hire.

Why Us

Creative Workforce Solutions – Creatively combined to align with Your goals

• Local and National Support

• Mature recruiting through on-boarding processes and reporting

• Scalable and back office support

• Demographic, wage, and market analysis

Experience• 35+ years Automotive Staffing Industry Experience

• Depth of service and resources of a large national company, with the local-level entrepreneurial independence necessary for quick response

• Existing Automotive client relationships as long as 30 years

Innovation & State-of-the-Art Technology

• Supporting the ease, quality and speed of the application & fulfillment process – with flexibility and immediate results

Discussion & Next Steps

The information contained herein is confidential information to and is the exclusive property of Staffmark Investment LLC, i ts parent company, Staffmark Group, LLC (collectively

“Staffmark”) and affiliated sister companies, Technical Aid Corp., ( and its subsidiaries Advantage Technical Services, Inc. , Advantage Technical Resourcing, Inc. and Advantage

Resourcing International, Inc.) and Hire Thinking Inc. dba Advantage xPO,. and is only to be used by Recipient in evaluating the services of such entities. Neither the documents

nor the contents of the documents are to be used, reproduced or disclosed, in whole or in part, by Recipient without the expressed written permission of Staffmark Investment LLC,

Staffmark Group, LLC Technical Aid Corp and Hire Thinking Inc. The information should be destroyed or returned to Discloser when no longer needed.

Thank you!

Additional Value Ad Services

31

Total Talent Management (MSP + RPO)

MSP Contingent Workforce Management

Driving ROI on Contingent Labor Spend

PayrollEnsuring a positive onboarding experience with a high-touch process

SOW / ICManaging Compliance, Supplier Vetting, Milestone Attainment

RPOProject, Partial Cycle and

Full Cycle Services Talent PoolsAlumni, silver medalists, freelancers, interns, retirees

VMS TechnologyLeverages leading VMS technologies for full visibility, compliance, reporting and supplier optimization

Total Talent Management

Business AnalyticsUsing data to drive decisions and

outcomes

CxPerformance Solutions (CXP)

SeasonalTemp-to-Hire

ContractDirect Hire

CxPerformance Solutions (CxP)

• Specializes in Call / Contact Center Staffing.

• Focused on improving agent sourcing, screening,

selection, and onboarding

• With the goal of minimizing turnover during the first 90

days of employment

• Bridging the gap between Employee and Customer

Experience by reformulating the overall recruiting and

hiring process.

The CxP team combines both call center and staffing

industry expertise.

Our proprietary CxP 360° Recruitment Assessment

identifies gaps in your current recruiting and hiring

process.

Recommending a strategy that provides a clear Return on

Investment for your staffing spend

Cost Per Unit

Built in hard cost labor reductions of 5% - 15%

Greater control of labor costs

Direct Hire Services

• Recruiting using extensive, established networks

• Expansive databases

• Comprehensive pre-hire screening and behavioral interviews

• Skills validation

• More that 800 online skills assessments

• Only the MOST qualified candidates presented

Hiring Results

• Increased ability to attract employed workers

• Improved candidate quality

• Lower attrition rates

• Greater control over new employees

• Better fit from understanding of current customers’ needs and culture

Direct Hire Services

• Companies run very lean!

• Recruiting and hiring managers often have other core responsibilities.

• Staffmark recruits 100% of the time; it is our expertise!

• Job postings often result hundreds of resumes to be reviewed

• Even higher now, due to High Unemployment

• How many are truly QUALIFIED vs. NON-QUALIFIED?

• How much time is involved in resume review?

• Delays hiring process

• Best-match candidates may be lost

• Recruiting on your own can be costly:

• Dollars – hard costs (postings, time, screening, testing costs, etc.)

• Hidden costs – vacancy costs due to opening, stress on those “covering” duties