PROFESSOR DR NORZANAH BINTI MAT NOR

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ARSHAD AYUB GRADUATE BUSINESS SCHOOL 40450 UNIVERSITI TEKNOLOGI MARA, SHAH ALAM

SELANGOR, MALAYSIA TEL: +603-55444675/+6016-4178771

[email protected]

PROFESSOR DR NORZANAH BINTI MAT NOR

AREAS OF SPECIALIZATION

STRATEGIC MANAGEMENT, KNOWLEDGE MANAGEMENT AND HUMAN RESOURCES MANAGEMENT

EDUCATIONAL BACKGROUND

2005 PhD in Human Resource Management, Cardiff University, Wales, UK (Completed on time) - UiTM Staff Scholarship 2003 Diploma in Social Science Research Methods Cardiff University, Wales, UK (During PhD Program) 1999 Msc. in Human Resource Development Universiti Putra Malaysia (Completed on time with CGPA 3.8) - UiTM Young Lecturer Scheme 1996 Bsc. (Hons) Corporate Communication ((2nd Class Upper with Honours) International Islamic University of Malaysia 1992 Diploma in Science (Dean List) Universiti Putra Malaysia 1988 Sijil Pelajaran Malaysia (Grade 1) Sekolah Menengah Sains Dungun

mailto:[email protected]

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1986 Sijil Rendah Pelajaran (Grade A) Sekolah Menengah Sains Dungun 1982 Penilaian Darjah Lima/ Standard Five Assessment (5A) Sekolah Rendah Kebangsaan Kuala Besut

WORKING EXPERIENCE

2020 Student Affairs Development Coordinator Arshad Ayub Graduate Business School, Shah Alam 2008-2011 Head of College (Pengetua) Universiti Teknologi MARA, Shah Alam 1997 Human Resources Executive Naval Dockyard Sdn Bhd 1996 Management Trainee Triways Sdn Bhd

PROFESSIONAL MEMBERSHIPS

2020 Member UTIMAS 2018 Member PEWANI 2007 Member Academy of Management (AOM) 2006 Member Qualitative Research Association of Malaysia (QRAM) 2005 Member Knowledge Management Association (KMA)

NATIONAL LEVEL RESEARCH

COMMITTEE

2009 Collaboration with Ministry of Higher Education (MOHE), Tracer Study on Malaysian PhD Profiles Ministry of Higher Education (MOHE) 2009 Managing High Risk Students Universiti Putra Malaysia

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2009 The Japanese Influence in HRM and Development Practices Universiti Putra Malaysia

AWARDS 2019 Best Paper Award at IABC Confrence, Jakarta 2019 Esrasmus Visiting Professor to Burgas Free University, Bulgaria 2007 Excellence Service Award – University Technology MARA (2006) 2006 Anugerah Jasa Bakti 2006, Pegawai Pembangunan Pelajar, Kolej Perindu.

COURSES TAUGHT SEMESTER/YEAR SUBJECT CODE AND NAME

Semester February 2020 - Julai 2020

MGT784 (Knowledge Management and Business Intelligence) IFE 762 (Management and Leadership from Islamic Perspective)

Semester September 2019 - Januari 2020

BRM 918 (Development of Research Framework) MGT784 (Knowledge Management and Business Intelligence) IFE 762 (Management and Leadership from Islamic Perspective) GBI 795 (Global Business Issues)

Semester Mac 2019 – Julai 2019

MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) MGT 790 (Strategic Management)


MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) HRM 730 (Human Resource Management)

Semester Mac 2018 - Jun 2018

MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) HRM 730 (Human Resource Management)


MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) MGT 790 (Strategic Management) HRM 730 (Human Resource Management)

Semester Mac 2017 - Julai 2017

HRM 730(Human Resource Management)


HRM 730 (Human Resource Management) MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) MGT 790(Strategic Management)


MGT 941 (Technology of management) MGT 790 (Strategic Management)


MGT 790 (Strategic Management) MGT 922(Knowledge Management and Business Intelligence for PhD and DBA)

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MGT 94 (Innovation and Technology Management) MGT 790 (Strategic Management)


MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA) MGT 790 (Strategic Management)


MGT 921 (Innovation and Technology Management) MGT 790 (Strategic Management)


MGT 790 (Strategic Management) MGT 922(Knowledge Management and Business Intelligence for PhD and DBA


MGT 790 (Strategic Management) MGT 640 (Organizational Behaviour)


MGT 790 (Strategic Management) MGT 648 (Knowledge Management) MGT 640 (Organizational Behaviour)


HRM 551 (Change Management) MGT 640 (Organizational Behaviour) MGT 922 (Knowledge Management and Business Intelligence for PhD and DBA)

POSTGRADUATE

SUPERVISION

1. Mohd Nazri Mohd Nor (UM) - DBA The relationship between students’ absorptive capacity, motivation and knowledge transfer effectiveness in Malaysian Community Colleges. (Graduated in 2012- Main Supervisor)

2. Puteri Fadline Muhamad Tamyez (UMP)-DBA The effect of brand strategy and brand design innovation on the brand performance of the Malaysian Furniture Firms. (Graduated in 2014-Main Supervisor)

3. Mohamad Najid Ramli (Deceased 2019)-PhD Personality traits, surface traits and organisational culture and performance outcomes of the call centre agents in the Klang Valley. (Graduated in 2017-Co Supervisor)

4. Mailud A.H. Balal- PhD The perceptions of healthcare administrators on the adoption of home-grown medical technology in Malaysian hospitals. ((Graduated in 2018-Co Supervisor)

5. Akmal Latiff Ayob- PhD Predictors of Employee Engagement in Malaysia National Automotive Companies, Moderated by Job Demands and Total Reward. ((Graduated in 2019-Main Supervisor)

6. Elaina Rose Binti Johar- DBA The Relationship Between High Performance Work Systems (HPWS) and Labour Productivity with The Influence of Human Capital in Malaysian SMEs. (Graduated in May 2020- Main Supervisor)

7. Siti Murni Mat Khairi-DBA The Influence of Knowledge Management on Employee Well-Being with Moderating Effect of Work Engagement in Malaysia Private University. (Graduated in November 2020– Main Supervisor)

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8. Siti Sakinah Ab Rahim- DBA Examining the Relationship Between Knowledge Management Strategy, Business Strategy and Knowledge Sharing Culture Towards Improving Organizational Performance with Moderating Effect of Organizational Characteristics (Graduated in July 2021– Main Supervisor)

9. Aizura Haidah Binti Abdul Kadir- DBA Realisation of Maqassid Al shariah Using Value-Based Information (VBI) in Islamic Banks. (Graduated in April 2021– Co Supervisor)

10. Muhammad Khairul Ridzuan Mhd Sari- PhD The Dark Triad and Knowledge Hiding: The Mediating Role of Organizational Cynicism (In progress/Had Passed DRP- Co Supervisor)

SUPERVISION MASTER OF SCIENCE

(Msc)

1. Nurul Ezaili Binti Alias 2011639542 The Mediating Effect of Employee Engagement on the Relationship between Talent Management Practices and Employee Retention in the Information and Technology (IT) Organizations in Selangor. (Completed 2014– Main Supervisor)

2. Noraini Binti Saripudin 2015152683 Exploring the awareness and Acceptance of UiTM Selangor Students Towards Genetically Modified (GM) Rice (Completed 2019 - Co Supervisor)

3. Fazlyatun Naqiyah Binti Abdul Malik 2017862606 (Master in Human Resource Management) The Relationship Between Self-Determination and Employee Engagement: Moderating Effect of Gamification in Naza Group (Completed 2020– Main Supervisor)

SUPERVISION MASTER OF

ADMINISTRATION (Applied Business

Research)

2021 The Influence of Intrinsic and Extrinsic Rewards on employee engagement at World Trade Center, Kuala Lumpur (WTCKL) Dato’ Seri Dr Irmohizam Bin Ibrahim Luqman Bin Mohd hatta Amera Zulaikha Binti Mohd Zubir The Effect of Knowledge Management on Employees’ safety Awareness in APM Automotive Holdings Berhad Maizatul Aliah Bt Muhhamadiah Nurul Ade Suryahie Bt Uladin Nurun Nazirah Bt Kamarulzaman 2020 An Exploratory Study on Diversity and Inclusion among Employee of Upstream Business, PETRONAS Ahmad Farid Bin Ahmad Syafiq Hafizuddin Bin Shamsudin Zainal Bin Abdul Kadir

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2019 Gamification as A New Practise in Recruitment: A case Study of Syarikat Takaful Malaysia Keluarga Berhad Abdul HAq Nurhaizan (2017620966) Nur Asyikin Shamsuddin (2017601074) Tisha Shahar (2017812332) A Study on The Impact of Bell Curve at IRBM Soefyan Hadie Dahlan (2017476274) Shaiful Rizal Zakaria (2017153385) The Perception on Diversity and Conclusion Amongst Employees of Upstream Business in Petronas Ahmad Farid Ahmad (2017597089) Zainal Abdul Kadir (2017935993) Syafiq HAfizudin Shamsudin (2017953989) An Investigation into The Extrinsic Factors That Influence Generation Z Workers’ Motivation Zarrith Natasha Mohd Tapsir (2017794975) Nurulhanim Asmira Shahrul Amam (2017171531) Nik Muhammad Aizuddin Nik Abd Aziz (2017592909) 2018 Stress Level Among Government Servant: A Case Study at JPJ Enforcement Officer in JPJ Negeri Sembilan Nurul Albirr Nordin (2016195595) Norazman Annuar (2016123795) Alfian Mohd Nor (2016763667) Factors Influencing Employee Engagement Index at Jabatan Kesihatan Negeri Selangor Nurul Izzah Muhammad Arif (2016395911) Noral Elissa Ahmad Latffi (2016976965) Farid Nazrin Md Hafiz (2016746549) Factors Performance of Gen Y in Touch n Go Sdn Bhd Nor Anis Azura Norzam (2016910653) Hasnia Lamide (2016351903) Siti Balqis Roszali (2016539829) 2017 Exploring the Positive Effects of Flexible Working Arrangements among Employee in Organization: Ninja Van, Subang Hi-Tech. Fariha Binti Jaluddin (2016633596) Aminul Nasri Bin Jasni (2016865166) Muhammad Afiq Asyraf Bin Mohamed Zahid (2016838534) 2016 Determinants of Employee Engagement and Their Impact on Employees Performance in MK Electric (M) Sdn. Bhd. Wan Munirah Wan Harrum (2013370295) Sharwin Hamzah (2013953015) Norhasnida Zainol (2013597371)

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People Do Not Leave Jobs but They Leave Managers? Why? A Case among Staff at UNIKL Sharmiza Binti Mahat (2014275208) Mohd Nor Azman Bin Md. Hashim (2014416058) Determinants of Franchisees’ Performance: Gloria Jeans’ Coffees in Malaysia Ahmad Farhan Ahmad (2013133843) Wan Kusnaey Kiflee (2013369783) Mohd Faizal Mohd Isa (2013331937) 2015 Effect of Schedule Pressure on Quality Management in Construction: A Case Study of UEM Construction, KL Abdul Rahman Ahmad Shahril (2013335911) Zulhazrin Abdul Mutalib (2013920987) Changes in Agro-Food Supply Chain in Malaysia: Implications on Training Need Analysis Azizamazuin Binti Azizan (20125083130 Norshazwani Binti Abd Rahman (2012738365) Misunderstanding of Korean Management Styles and Cultures Leads to New Employee Engagement Score at Dongha Fibreboard Sdn Bhd. Mohamad Sholihin Bin Abd Aziz (2013474146) Wan Muhammad Fauzi Bin Wan Ismail (2013814666) Hilmi Husaini Bin Ab Aziz (2012275998) Factors Influencing Knowledge Sharing in Group Information Technology Department, Telekom Malaysia Berhad, Jalan Pantai Jaya Kuala Lumpur. Khairun Nisha Binti Omar (2013452634) Muhd Izuddin Bin Idris (2013681956) Mohd Khairulanwar Bin Shamsaimun (2013460364) People Don’t Leave Jobs but The They Leave Managers? Why? A Case Study Among Staff at UNIKL Sharmiza Mahat (2014275208) Mohd Nor Azman Md. Hashim (2014416058) 2014 The Implementation of Strategic Business Units. A Study on The Impact Towars Sime Darby Propety Berhad’s Property Development; Between 2 Departments. Muhammad Azri Bin Zakaria (2011157683) Faridah Noor Binti Mohd Fouzi (2011357453) Amin Bin Ibrahim (2011753783) Public Awareness towards Permata Pintar Program: A Case Study in Klang Valley. Nik Normes Edayu Binti Nik Him (2011916631) Siti Hajar Binti Kasim (2011595735) Murni Shuhada Binti Ibrahim (2011357453) Strategic Management Practice in Malaysia Airports Holdings Berhad: A Case Study of KLIA 2. Khairun Nisa Binti Ab Rashid (2011908705)

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Soleha Binti Omar (2011538055) Haflida Binti Omar (2011912659) MBA 2009 Talent Management Amongst UiTM’s Lecturers: A Case Study of UiTM Shah Alam. Amienurul Faidzan Bt Mohd Amin (2008314507) Ain Zalikha Bt Mohd Yusof (2008258956) Ramizah Bt. Razali (2008570813) 2008 The Correlation Between Organizational Commitment and Intention to Leave Organisation in a Case Study of SMEs in Klang Valley. Norwazli Bt Abdul Wahab Kauthar Bt Nasiruddin 2007 The Influence of Structural Capital and Knowledge Management on Organizational Performance: A Case of Telekom Malaysia Berhad. Muhamad Izwan Bin Mohd Badrillah Nor Lelawati B Jamaludin Najihah Bt Abdul Rahim

THESIS EXAMINER (PhD Level)

2021 1. Arsalan Hussain (UUM)

Technological Organizational and Environmental Factors: The Mediation of E-Commerce and Moderation of Entrepreneurial Competence on SME Performance (Passed with Minor Corrections)

2. Nor Hisham Ghafar (Putra Business School) Work Relationship Sustenance of Talent with Boundaryless Career Attitude Amongst Aviation Technical Personnel in Malaysian Aviation Industry. (Passed with Major Corrections)

2020 1. Sivachandran Narayanan (Putra Business School)

Antecedents and Outcomes of Knowledge management Process in Small and Medium Enterprises in Malaysia. (Passed with Minor Corrections)

2019 1. Umar Abdullah Abboh (UUM)

Moderating Effect of Working Condition on the Relationship between High-Performance Work Practices and Job Performance in the Nigerian Polytechnics. (Passed with Major Corrections)

2. Suleiman Abubakar Bagana (UUM) Determinants of Effectiveness of Performance Appraisal (EPA): Moderating Role of Employee Participation. (Passed with Major Corrections)

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3. Nur Constance Wah (Putra Business School)

Impact of Individual Factors and Tacit Knowledge Sharing towards Innovative Behaviour among Nurses in a Malaysian Public Teaching Hospital (Passed with Minor Corrections)

4. Tairuddin Bin Yusuf (UMK) Relationships Between Growth Intention, Organizational Culture, Dynamic Capabilities, Networking Capabilities and SME’s Sustainable Growth.

(Passed with Minor Corrections) 2018

1. Abdussalaam Iyanda Ismail (UUM) HPWS-NSMES’ Performance: A Moderated Mediation Study (Passed with Minor Corrections)

2. Fu Hong Yan (PUTRA Business School) Relationship between Strategic Corporate Social Responsibility (CSR) and Firm Performance and The Mediating Role of Stakeholders Expectations (Passed with Minor Corrections)

3. Abd Rahman Said (Putra Business School) Effects of Knowledge Management Success Factors on Information Security Knowledge Management Implementation and Organizational Performance in Liberalized Services Sector.

(Passed with Major Corrections)

4. Mohd Raihan Bin Mohd Tahir (Putra Business School) Business Model Innovation in Technical-Based Companies of Different Sizes and Industry (Passed with Major Corrections-Re viva)

5. Sharizal Bin Badlishah (UUM) Training Effectiveness among General Insurance Agents and Intention to Transfer Training as Mediator (Passed with Major Corrections) 2017

1. Nor Hisham Bin Ghafar (Putra Business School) Relationship Sustenance Model of Contingent Talents

(Passed with Minor Corrections)

2. Rashidah Binti Kamarulzaman (Universiti Teknologi MARA) Intellectual Capital: Measurement, Utilization and Relationship with Organization Performance.

(Passed with Major Corrections-Re viva) 2016

1. Noorhafiza Binti Zakariya (Universiti Teknologi MARA) Predictors Influencing Expatriate’s Job Performance the Mediating Role of Expatriate Adjustment.

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2. Yassien Ahmed Housen Masoud (Universiti Teknologi MARA) Contirbution of Formulation of Implementation Strategy on Organizational Performance: Examining the Moderating Effect of Organizational Culture. (Passed with Minor Corrections)

3. Zulazli Bin Hashim (Universiti Teknologi MARA) The Impact of Social Innovation on the Creation of Social Enterprise among Youth Living in Marganalized Communities in Malaysia.


4. Lujain Ahmed Ehsan Mandourah (Universiti Teknologi MARA) Influence of Social Capital and Organisational, Culture on the Relationship Between Human Capital and Organisational Performance.


1. Tee Kee Chan (PUTRA Business School) The Relationship of Technology, Human Resource Flexibility, Leadership and Culture with High Performance Work Systems and Performance.

(Passed with Major Corrections-Re viva)

2. Nusrah Samat (Universiti Teknologi MARA) Organizational Factors, Individual Factors, Perceived Organizational Support and Perceived Public Recognition on Unethical Behaviour among Police Personnel.

(Passed with Major Corrections-Re viva)

3. Dato’ Anuar Md. Nor (Universiti Teknologi MARA) The Internationalization of Agro-industrial Firms from Institutional Network- based Perspective in Palm Oil Based Multinationals. (Passed with Major Corrections) 2014

1. Rosmelisa Binti Yusof (PUTRA Business School) Identifying Factors Influencing SMEs Employees’ Innovative Behaviour: Using Theory of Planned Behaviour. (Passed with Minor Corrections)

2. Omeer Farooq Malik (Universiti Pertahanan Nasional Malaysia) The Effects of Co-workers and Terrorist Violence on Turnover Intentions Through Fear and Job Attitudes and the Moderating Role of Perceived Organizational Support.


1. Meenakshi Sathamai Alagusundaram (Open University Malaysia) Organisational Practices, Individual Characteristics and Employee Retention in the Oil and Gas Industry in 3 Malaysia.

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2. Maimunah Mohd Shah (Universiti Teknologi MARA) Empirical Evidence on the Influence of Attitude tow5ards Computer on Technological Ch6anges and Computer Anxiety. (Passed with Major Corrections) 2011

1. Lum Heap Sum (Open University Malaysia) Performance Measurement System (PMS): An Empirical Analysis of its Effect on Employees’ Perception and Job Satisfaction (Passed with Major Corrections) 2009

1. Ghamdan Yahya Abdullah Al-Odhari (UiTM) Organizational Learning in Yemeni Telecommunication Organizations: A Study of the Applicability of the Concept of Learning Organization.


THESIS EXAMINER (Master Level)

2017 1. Noor Ain Binti Sulaiman (Universiti Pertahanan Nasional Malaysia)

The Effectiveness of Tunas Wira Training in National Defence University of Malaysia. (Passed with Minor Corrections)

2. Lee Chia Sern Mervyn (Putra Business School) Role of Protean Career Orientation on The Turnover Intentions of Lecturers in Institutions of Higher Education in Malaysia. (Passed with Minor Corrections)

INVOLVEMENT IN STUDENTS’ ACTIVITIES

2020 1. AAGBS New Students Orientation Day, 21 Mac 2020

2019

2. AAGBS Care in Orang Asli Village, Baling, Kedah, November 2019 3. AAGBS Care in Sek Keb Seksyen 18, Shah Alam, April 2019 4. AAGBS Care in Melaka’ sacing Rainforest and Wildlife’s Day, Mac 2019

2018

1. Debate Program Titled "Key Happiness Index (KHI) will enhance Key Performance Indicator (KPI) in Employee Performance", June 2018

2. Motivational Speaker at Sekolah Men Nasiruddin Shah Besut, Terengganu. 3. Motivational Speaker at Sekolah Men Kuala Besut, Terengganu.

2017

1. Iftar with ZN Seven; A New Business Outlook (HRM730), Dewan seminar UIC, Bangunan Inovasi, UiTM Shah Alam, 7 July 2017.

2. Motivational Speaker at Sekolah Men IMTIAZ Besut, Terengganu. 2016

1. Tenaga Nasional berhad Strategy Review: International Markets (MGT790), AAGBS, UiTM 16 October 2016

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2015

1. Debate Session (MGT760), Arshad Ayub Graduate Business School, AAGBS, UiTM Shah Alam, 15 November 2015

2. Driving the Transformation Strategy of Postgraduate Students in Kelantan

(MGT790) 14 - 17 October 2015 2014

1. Field Trip; Strategies Management towards Global Inspiration in Yogyakarta (MGT790), Gadjah Mada University, Universiti Terbuka Yogyakarta, 1 - 3 June 2014

2013

1. Trip to Penang: Academic Trip and “We Care for You” Program, UiTM (MGT790), 28 - 29 August 2013

RESEARCH FUNDINGS

2019 The Influence of Knowledge Management on Employee Well-Being with Moderating Effect of Work Engagement in Malaysia Private University. RM25,000 (IRMI) - Project Leader The Inclusion of Survival Value in Adaptation-Coping Behaviour Theory: Explaining Biodiversity RM 50,000.00 (IRMI) – Project Member Formulating A Sustainable Information Technology (ICT) Readiness Framework In Rural Agriculture RM 79,700.00 (IRMI)- Project Member 2014 'The Impact of Entrepreneur-Related Courses on Entrepreneurial Intentions' (File No: 600-RMI/DANA 5/3/RIF (851/2012)) RM20,000 (RIF) - Project Member 2010 A Study on the Effects of Tourism Impacts on the Quality of Life Residents in the Community of Taman Negara. RM20,000 (FRGS) - Project Leader 2010 A Study of Succession Planning Practices among MSC Status Companies in Malaysia. RM 30,000 (FRGS) - Project Leader

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JOURNAL PUBLICATIONS AND PROCEEDINGS

Norzanah, M.N., Siti Sakinah, A. R., Rumaizah, M. N. and Mohsin, S. (2021) The Mediation Effect of Strategic Leadership in the Relationship between Knowledge Management, Competitive Intelligence and Business Strategy Formulation. Journal of Contemporary Issues in Business and Government, 27 (1): 2271-2285.

Roshidi, H., Elaina, J. and Norzanah, M.N. (2020), Managing the Obligation to Stay through

Employee Involvement, Recognition and AMO Model: A Study amongst Millennial

Employees. Asian Journal of Business and Accounting, 13(2).

Norzanah, M.N., Zainal, A. K., Ahmad Farid, A. and Syafiq Hafizudin, S. (2020), Employee early perception towards diversity and inclusion at Upstream Business, Petronas. 4th UUM International Qualitative Research Conference (QRC 2020), 1-3 December 2020, Virtual Conference Norzanah, M.N., Siti Sakinah, A. R. and Rumaizah, M. N. (2020), The Role of Strategic

Knowledge towards Formulating Business Strategy in MSC Status Companies: A

Preliminary Outlook.

Siti Sakinah, A. R., Norzanah, M.N., and Rumaizah, M. N. (2020), Leveraging strategies knowledge and strategic competencies for strategy formulation. Norzanah, M.N., Siti Murni, K and Herwina, R. (2020) Establishing A Knowledge-Based

Organisation: Lesson Learnt and KM Challenges in Malaysian Organisation, Innovation &

Management Review Vol. 17 No. 3, pp. 235-249

Norzanah, N.M. and Farahdiba, A. (2019) The Relationships between Ability, Motivation and Opportunity (AMO) Model of High-Performance Work Practices (HPWP) and Organizational Performance on Millennials in MARA Headquarters, Kuala Lumpur: Mediated by Job Embeddedness. International Journal of Academic Research in business & Social Sciences, Special Issue: Upstream Research in Business and Management: Towards Socio-Economic Prosperity, 2020, Pg. 62 - 72 Akmal. A. L and Norzanah, M. N. (2019) Predictors of employee engagement in Malaysia, and the moderating effects of job demands and total reward. Asian Academy of Management Journal, Vol. 24, Supp. 2, 33-49. Elaina, R. J., Norzanah, M. N. and Roshidi, R. (2019) Examining the effect of motivation on the influence of human resource practices and normative commitment amongs SMEs in Selangor. Asia-Pacific Management Accounting Journal, Vol. 14, Issue 1. Rozita, M. and Norzanah, M. N. (2018) Digitalisation success in learning organization: preliminary outlook. Social and Management Research Journal, Vol. 15, No.2. Akmal. A. L and Norzanah, M. N. (2017) Developing a conceptual framework for the role of person-environment (P-E) fit in promoting job performance of project managers in Malaysian construction industry. ICOPS 2017. Norzanah, M.N, Murni, M.K.S and Herwina, R. (2017) The Impact of Knowledge Management on Employee’s Sense of Well-Being with Moderating Effect of Work Engagement. ICOBMAS 2017.

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Herwina R., Ismah, O., Norzanah MN. and Amelia A. (2015) Halal Certification: An Exploratory Study on Non-Certified Restaurants, Advanced Science Letters 21(6):1854-1857. Azman Ismail, and Nurul Afiqah Foboy, and Rizal Abu Bakar, and Norzanah Mat Nor, and Herwina Rosnan, (2015) Training motivation as mediator of relationship between training administration and training transfer. Jurnal Pengurusan, Vol. 43, 97-106. Nurul, E. A. and Norzanah, M. N (2014) Examining the mediating effect of employee engagement on the relationship between talent management practice and employee retention in the information and technology (IT) organizations in Malaysia. Journal of Human Resource Management and Labour Studies, Vol. 2 (2): 227-242.

Puteri Fazline, T. and Norzanah, M. N. (2014) Demographic factors influence on the brand performance of the manufacturing firms. International Journal of Innovative and Applied Research, 2 (6): 126-133. (JURNAL BERWASIT) Puteri Fazline, T. and Norzanah, M. N. (2014) Understanding requirements for designers. International Journal of Innovative and Applied Research, 2 (6): 134-143. Puteri Fazline, T. and Norzanah, M. N. (2012) Exploratory factor analysis of the effects of design on brand strategy-performance in Malaysian furniture firms. Mediterranean journal of Social Science, 3(11):519-534. Mohamad, N. M. N. and Norzanah, M. N. (2011) The relationship between students’ absorptive capacity and motivation on knowledge transfer in Malaysian community college. Australian Journal of Basic and Applied Sciences, 5(8):1217-1223.

Norzanah, M. N. (2012) A Conceptual Framework on the Relationship between Furniture Design and Branding Strategy-Performance Relationship in Malaysian Exporting Furniture Firms; In Online Journal of Social Sciences Research. Norzanah, M. N (2011) The Relationship between Students’ Absorptive Capacity and Motivation on Knowledge Transfer in Malaysian Community Colleges; In Australian Journal of Basic and Applied Sciences, 5(8): 1217-1223, 2011. Book Chapters 2020

1. Teori Pengurusun untuk Penyelidikkan, UMP Press (forthcoming).

2. Phd: The Amazing Journey, UMP Press (forthcoming)

2009 1. Norzanah, M. N. “Managing High Risk Students in Malaysian Higher Education: A

Strategic Transformation Outlook”. Book Chapter: Management Issues and Challenges, Implications to Malaysian Industries. (ISBN: 978-967-344-095-5)

2. Norzanah, M. N. “Examining the Japanese Influence in Human Resources

Management and Development Practices in Malaysian Automotive Industry”. Book Chapter: Business Management & Legal, Issues and Practices (ISBN 978-967-344-107-5

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3. Norzanah, M. N. “The Management of SMEs’ Human Capital from the Perspective of SECI Model: A Case Study in the Multimedia Super Corridor (MSC) Status Companies in Malaysia. Book Chapter. Faculty of Business Management.

2008 1. Norzanah, M. N. “Managing Knowledge Workers in a Knowledge-Based

Economy: The Changing Roles of Human Resource Management in the MSC Status Companies in Malaysia”. Book Chapter: Knowledge Workers-Issues and Perspectives (ISBN: 978-81-314-2072-0).

Proceeding Papers 2019

1. The 13th Asian Academy of Management International Conference 2019 (AAMC 2019)

Integrating Strategic Knowledge and Strategic Competence for Business Strategy Formulation in MSC Status Companies.

2. The 6th. International Accounting & Business Conference 2019 at Indonesia Banking School, Jakarta (IABC 2019)

Managing Employee Commitment Through Human Resource Practices and AMO Model: A Study Among Gen Y SMEs Employees.

3. The 7th International Seminar on Entrepreneurship and Business (ISEB 2019) Managing the Obligation to Stay Through Employee Involvement, Recognition and AMO Model: A Study Among Millennial Employees.

2018

1. 5th International Conference on Science and Social Research (CSSR 2018) Elucidating High Performance Work Practices on Millennial to Cultivate Organizational Performance: Insights from Three-Dimensional AMO Model Mediating by Job Embeddedness in MARA Headquarters, Kuala Lumpur.

2. The 2nd International Conference on Security in Food, Renewable Resources and Natural Medicines 2018 (SFRN 2018)

The Needs for Genetically Modified (GM) Foods Education Programme in Malaysia – An Exploratory Study

3. AAGBS International Conference on Business Management (AiCoBM 2018) Digitalisation Success in Learning Organisation: Preliminary Outlook

4. Malaysian Society of Agricultural Engineers (MSAE), Conference 2018 Proceedings Exploring the Awareness and Acceptance of University Students Towards Genetically Modified (GM) Foods.

2017

1. Norzanah M.N. and Akmal Latif, A.A (2017) Developing a conceptual framework for the role of person-environment (P-E) fit in promoting job performance of project managers in Malaysian construction industry. International Conference on Public Policy and Social Science (IICOPS, March 2017)

2. Norzanah M.N. et. al (2017) Purchase Intention of Imported Food Products

During Falling Malaysian Ringgit at A and B Hypermarkets in Shah Alam, Selangor. 2017 (IABC) The 5th International Accounting & Business Conference.

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3. Norzanah M.N. and Murni, D.S. (2017) The Impact of Knowledge Management on Employee's Sense of Well-Being with Moderating Effect of Work Engagement ICOBMASS 2017 - International Conference on Business Management and Social Science 2017, Hotel UiTM

4. Norzanah M. N., Aizurra Haidah A. K. and Sharifah Faigah S. A. (2017) Customer Srvice from Islamic Perspective and Its Application on Bank Islam (M) Berhad Customer Service Charter and Client Charter, Universiti Teknologi MARA.

2016

1. PF Tamyez, NM Nor, SJANS Mohamad (2016) The Effects of Brand Orientation, Brand Distinctiveness, and Design Innovation on the Brand Performance of the Malaysian Furniture Manufacturing Firms, Proceedings of the 1st AAGBS International Conference on Business Management.

2. NE Alias, NM Nor, R Hassan (2016) The Relationships Between Talent

Management Practices, Employee Engagement, and Employee Retention in the Information and Technology (IT) Organizations in Selangor, Proceedings of the 1st AAGBS International Conference on Business Management.

3. Norzanah, M. N. (2016) Post Merger Issues on Organizational Performance: A

Study of XXX Berhad, Petaling Jaya, Malaysia. Paper accepted for Scopus Journal and presented at 3rd. International Conference on Science & Social Research (CSSR), 6-7 Dec. The Everly, Putrajaya.

4. Norzanah, M. N. And Elaina Rose, B. (2016), Human Resource Work Performance

Systems (HPWS) in Malaysian Small and Medium Enterprises: An earlier outlook. Paper accepted for Scopus Journal and presented at 6th. International Conference on Global Business & Social Entrepreneurship, 8th December, Holiday Villa, Kota Bharu, Kelantan.

2015

1. PF Tamyez, NM Nor, SJA Nasir (2015), The Adoption of Green Manufacturing Practices in Furniture Firms, The Malaysia-Japan Model on Technology Partnership, 377-384.

2. Herwina R., Ismah O., Norzanah M. N., and Amelia A. (2015), Halal Certification:

An Exploratory Study on Non-Certified Restaurants, Universiti Teknologi MARA Shah Alam.

3. Ismah O., Herwina R. and Norzanah M. N. (2015), Competitiveness of Islamic

Banks from the Perspectives of Shariah Advisors, Universiti Teknologi MARA, Shah Alam.

2014

1. P Fadzline, NM Nor, SJANS Mohamad (2014) The mediating effect of design innovation between brand distinctiveness and brand performance: evidence from furniture manufacturing firms in Malaysia, Procedia-Social and Behavioral Sciences 130, 333-339.

2. P Fadzline, Norzanah M. N and SJAN Syed Mohamad (2014), The Effects of Brand

Orientation, Brand Distinctiveness, and Design Innovation on the Brand Performance of the Malaysian Furniture Manufacturing Firms, Paper presented at the Proceedings of the First AAGBS International Conference on Business Management 2014 (AiCoBM 2014)

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3. Nurul Ezaili A., Norzanah M. N. and Roshidi H. (2014), The Relationship Between Talent Management Practices, Employee Engagement, and Employee Retention in the Information and Technology (IT) Organizations in Selangor, Paper presented at the Proceedings of the First AAGBS International Conference on Business Management 2014 (AiCoBM 2014)

2013

1. Tamyez, P. F., Norzanah, M. N., & Nasir, S. J. A. (2013). Exploration of the Issues Confronting Firms in Adopting Green Manufacturing Practices. The Malaysia-Japan Model on Technology Partnership. Edited by Khairuddin Abd Hamid, Osamu Ono, Anas M. Bostamam, Amy Poh Ai Ling.

2. Tamyez, P. F., Norzanah, M. N., & Nasir, S. J. A. (2013). Exploration of the Issues

Confronting Firms in Adopting Green Manufacturing Practices. Paper presented at the Proceedings Malaysia-Japan Academic Scholar Conference 2013 (MJASC), Meiji University, Academy Common Surugadai Campus, Tokyo, Japan.

3. Tamyez, P.F, Norzanah, M. N., & Nasir, S. J. A (2013). The Mediating Effect of

Design Innovation between Brand Distinctiveness and Brand Performance. Paper presented at the Proceedings 4th International Conference on Marketing and Retailing 2013 (INCOMaR), Shah Alam, Selangor.

2012

1. Norzanah, M. N. (2012) An Exploratory Study on the Relationship between Talent Management Strategies, Employee Engagement and Turnover Intention in Malaysian Information and Technology (IT) Industry; In Proceedings of the 9th International Postgraduate Research Colloquium Kuala Lumpur, Malaysia.

2. Norzanah, M. N (2012) Factors Influencing Financial Stability During Change

Management Phase: A Case of XYZ Holding Berhad; In Proceedings of 2nd International Conference of Management.

3. Norzanah, M. N (2012) The Readiness of The Malaysian Furniture Firms to

Venture into Design-Brand-Innovation; In Proceedings of International Conference of Technology Management, Business and Entrepreneurship 2012 (ICTMBE2012), Renaissance Hotel, Melaka, Malaysia 18-19 Dec 2012.

4. Norzanah, M. N (2012) Brand Strategy in Small and Medium Size Enterprises

(SMEs) in the Context of the Malaysian Furniture Industry: Open-Ended Findings; In Proceedings of the First International Qualitative Research Conference, Kuala Lumpur 6-7 Nov 2012.

2011

1. Norzanah, M. N., “Student Leaders Involvement in Decision Making”, HEP Journal 2010

1. Norzanah, M. N. “Succession Planning in SMEs: The case study of SMEs in Klang Valley”. Terengganu International Business and Economics Conference 2010 (TiBEC II).

2. Norzanah, M. N. “Profiles of Malaysian Post Graduate Students: A Case Study on

Public Malaysian Higher Institution”. International Management Conference (IMEC).

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3. Norzanah, M. N. “Realism with the triangulation techniques: The effective

methods for social science research”. International Journal of Doctoral Studies (IJDS)

4. Norzanah, M. N., “Strategic human resources towards best practice in corporate

governance.”, Proceeding: National Postgraduate Seminar (NAPAS), 6-7 July 2009

1. Norzanah, M. N. “Perincian Terhadap Kepuasan Hati Pelanggan di Kolej-kolej Kediaman Pengajian Tinggi: Kajian Kes di Kampus UiTM, Shah Alam”. Jurnal Hal Ehwal Pelajar, 1(1).

2. Norzanah, M. N. “Persepsi Masyarakat Terhadapa Pelajar IPTA/IPTS yang Tinggal

di Luar Kampus: Satu Kajian Awal di Shah Alam, Selnagor. Jurnal Hal Ehwal Pelajar, 1 (1).

3. Norzanah, M. N., The appropriateness of PBL's transfer process towards

improved nursing clinical competency, The Fourth International Conference on Knowledge Management in Organizations, University of TAIWAN.

2008

1. Norzanah, M. N. “The Influence of Structural Capital and Knowledge Management on Organizational Performance: A Case of Telekom Malaysia Berhad. Proceeding: Knowledge Management International Conference (KMICE).

2. Norzanah, M. N. “The Dilemma of Bumiputra Furniture Entrepreneurs”.

International Furniture Conference. ISBN 978-983-42226-3-5 2007

1. Norzanah, M. N., Why Externalisation and Not Socialisation? Evidences on SECI Model, Qualitative Research International Conference, Universiti Malaya (August), MALAYSIA.

2. Norzanah, M. N., Realism with the Triangulation Techniques: The Effective

Methods for Social Science Research, International Journal of Doctoral Studies (IJDS), SMEs International Conference, August, UiTM, MALAYSIA.

2006 1. Norzanah, M. N., Understanding the Contribution of Human Resource Management in the Knowledge-Based Economy: Some Evidences on the Multimedia Super Corridor (MSC) Status Companies in Malaysia, The 9th International Human Resource Management Conference, Estonian Business School, June), Tallinn, ESTONIA.

3. Norzanah, M. N., Knowledge Workers and Knowledge Management: Some Descriptive Evidences on the MSC Status Companies in Malaysia, Knowledge Management International Conference (KMICE), Universiti Utara Malaysia, MALAYSIA.

19

2005 1. The Evidences on the Multimedia Development Corporation (MDC) and Ways Ahead, The 6th Asian Academy of Management Conference (AAMC), Universiti Sains Malaysia, MALAYSIA 2004 1. An Exploratory Study of Knowledge Workers and the ‘New Management’ in the MSC Status Companies in Malaysia. Proceeding: International Conference on Intellectual Capital. Knowledge Management and Organizational Learning (ICICKM), University of Toronto, CANADA.

2. Managing Knowledge Workers: A Study of Multimedia Super Corridor’s Status Companies in Malaysia, Proceeding: International Association for Management of Technology (IAMOT), Washington D.C., USA.

CONSULTATION/ EXPERTISE

2020 1. PhD Internal and External Examiner 2. ABR Examiner 3. Head of AAGBS Special Interest Group (SIG) 4. Program Assessor for INTI College, Malaysia. 5. Speaker for Business Seminar organized by YNU, Indonesia

2019

1. Consulting on Diversity and Inclusion Project at Petronas Upstream, KLCC 2. Letter of Appreciation as Reviewer for JIBE - Vol.2 (1) June 2017 3. Speaker at Strategic Marketing and Management Colloquium, UiTM Penang

, 21 June 2019 4. PhD Internal and External Examiner 5. ABR Examiner

2018

1. PhD Internal and External Examiner 2. ABR Examiner 3. Jemputan Sebagai Pengerusi Viva Calon Ijazah Kedoktoran (Penyelidikan),

Fakulti Pengurusan Perniagaan, UiTM Shah Alam 4. Pelantikan Sebagai Pakar Research Methodology Untuk Sesi Defense of

Research Proposal 2017

1. PhD Internal and External Examiner 2. ABR Examiner 3. Speaker at Research Enhancement Skill for Doctoral of Business

Administration & PhD Mixed Mode Students, 14 Jan 2017.

2016 1. PhD Internal and External Examiner 2. ABR Examiner 3. Speaker at Research Enhancement Skill for Doctoral of Business

Administration & PhD Mixed Mode Students, 14 Jan 2017

20

2015 1. PhD Internal and External Examiner 2. ABR Examiner 3. Pelantikan Sebagai Pakar Research Methodology Untuk Sesi Defense of

Research Proposal 4. Pelantikan Sebagai Panel Penilai Untuk Sesi Defense of Research Proposal

dan Mock Defense 5. Pelantikan Sebagai "Resource Person" Arshad Ayub Graduate Business

School (AAGBS 6. Pelantikan Sebagai Ahli Panel Untuk Temuduga Calon Program Pasca

Siswazah Arshad Ayub Graduate Business School (AAGBS) Kemasukan Semester September 2015

2014 1. Lantikan Panel Penilai Kolokium, Arshad Ayub Graduate Business School

(AAGBS) 2. Pelantikan Sebagai Ahli Panel Untuk Temuduga Calon Program Doktor

Falsafah Pentadbiran Perniagaan (PhD Mixed Mode) [BM995] Kemasukan Semester September 2014

3. Perlantikan Sebagai "Resource Person" Bagi Program Kerjasama 'In-House' Bersama Malaysia Airport Holding Berhad

2013 1. PhD Internal and External Examiner 2. ABR Examiner 3. Pelantikan Sebagai Penyedia Kertas Soalan dan Skema Jawapan

Peperiksaan Akhir Diploma bagi Semester Jun 2013 - Oktober 2013 4. Pelantikan Sebagai Penasihat Kertas Projek Akhir Pelajar, Sarjana Muda

Pengurusan Perniagaan (Kepujian) Fakulti Pengurusan Perniagaan Bagi Sesi Mac - Julai 2013

2012

1. PhD Internal and External Examiner 2. ABR Examiner

3. Pelantikan Sebagai Ahli Panel Untuk Temuduga Calon Program Sarjana Pengurusan Perniagaan Sepenuh Masa (BM700) Kemasukan Semester Mac 2013

2011


2010


2009

1. ABR Examiner 2. Reviewer for EIBA 2009 Conference. Topic on: Knowledge management,

organizational capabilities and performance in high tech SMEs 3. Seminar Penambaikan Skil Penyelidikan Program Doctor of Business

Administration 2008

1. Chief Editorial Board Jurnal Hal Ehwal Pelajar

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2007 - 2009 1. Reviewer/ Examiner for MBA and BBA Programme

2007

1. Module Reviewer for InED, (MGT 658/Strategic Management)

CONTRIBUTION TO UNIVERSITY AND

FACULTY

2020 1. Coordinator of Student Affairs and Development, AAGBS

2019

2. Advisor, Corporate Social Responsibilities (CSR) AAGBS Club. 3. Research Faculty Committee (JPF), AAGBS. 4. AACSB Accreditation Committee, AAGBS. 5. AAGBS International Conference on Business Management (AiCoBM 2020)

Committee. 2018

1. ABR Format Checking Committee, AAGBS. 2. Panel for Arshad Ayub Graduate Business School (AAGBS) New Intake:

Semester Mac 2019 2017

1. Secretary for MBA Curriculum Review, AAGBS. 2. Pros pens Committee, AAGBS 3. Infrastructure Committee, AAGBS. 4. Panel for Arshad Ayub Graduate Business School (AAGBS) New Intake:

Semester Mac 2018 2016

1. Special Committee, AAGBS 2. Appointment as a Vetter for Doctoral in Business Administration (DBA)

Comprehensive Exam, AAGBS. 2015

1. Panel for Arshad Ayub Graduate Business School (AAGBS) New Intake: Semester September 2015. 2014

1. Panel Colloquium, AAGBS 2013

1. Pelantikan Sebagai Ahli Jawatankuasa Vetting Kertas Soalan Peperiksaan Akhir Disember 2013

2012 1. Panel for Grooming for Promotion to Gred DM54 Forum

2010 1. Jawatankuasa , Program Kemahiran Insaniah (KI), UiTM 2. Jawatankuasa, Hari Kualiti, UiTM 3. Jawatankuasa Penghakiman , Majlis Anugerah Kecemerlangan Persatuan/Kelab

Pelajar 4. Jawatankuasa Bengkel Penyemakkan Semula Pemberat SKT untuk Kakitangan

UiTM yang Terlibat Dengan Aktiviti Pembangunan Pelajar (HEP) 5. Jawatankuasa Pameran Hari Bertemu Pelanggan, HEP

2009

1. Jawatankuasa Bengkel Hala Tuju Fungsi & Peranan Pegawai Pembangunan Pelajar Kolej Kediaman UiTM

2. Jawatankuasa Sesi Roundatable Dialogue on Curriculum Review Human Resource Management Program

22

3. Pengerusi "1st Regional Residential Officers Convention: Towards Students' Holistic Development"

4. Pembentang Utama, 2nd. Regional Convention on Student Development: Nurturing 15. Student Leadership Talent, 28-30 Mei 2009 (Bali, Indonesia).

5. Pembentang Utama, Regional Convention on Student Development 29-31 Oktober 2008 (Phuket, Thailand).

2008 1. Jawatankuasa Penilai Kertas Kerja CSSR 08 dan 09 2. Hakim IID 3. Ahli Panel Permilihan Calon, Program PhD dan MSc Kemasukan Semester 4. Ahli Kumpulan Kerja Pembangunan Pengetahuan (KDWG II)- Kajian Pegesanan

Graduan KPT 5. Panel Temuduga Pegawai Pembangunan Pelajar 6. Panel Penilai Sesi Defence of Research Proposal (IPSis) 7. Penilai Kertas Kerja EIBA 8. Penulis Modul HIMPUN, Universiti Utara Malaysia & KPT

LIST OF REFERENCES 1. Professor Dr Norazam Mastuki, Dean AAGBS, UiTM, Malaysia Contact: 012 250 6545 [[email protected]]

2. Professor Yulia, Dean, Faculty of Business, Burgas Free University (BFU), Bulgaria. Contact: +359 89 844 6682 [[email protected]]

3. Professor Setyabudi Indartono, Dean, Faculty of Economy, UNY University, Indonesia Contact: +62 815 78004072 [[email protected]]

4. Professor Dr Rosmimah Mohd Roslin, Deputy Dean, AAGBS, Malaysia Contact: +603-55211936 [ [email protected]]

5. Professor Dr Haslinda Abdullah, UPNM, Malaysia Contact: 019 327 3122 [[email protected]]

6. Mr Zainal Abdul Kadir, Manager (People Management), Global HR Partners, Upstream Petrona, Malaysia. Contact: 019 984 5146 [[email protected]]

7. Dr Akmal Latif Ayob, Senior Engineer, Putrajaya Holdings, Malaysia Contact: 013 599 5179 [[email protected]]

8. Dr Puteri Fazline Muhamad Tamyez, Senior Lecturer, Universiti Malayasia Pahang (UMP), Malaysia Contact: 012 613 8147 [[email protected]]









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