PROFESSOR MELLIE PULLMANWINTER 2011

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ISQA 552Managing Operations and the Value

Chain

Today’s Activities2

IntroductionSyllabus & Important DatesWhat is Operations & the Value Chain?Photographs & Index CardsBuy Littlefield Code

You can call me:3

Mellie or Dr. / Professor Pullman

Course Site (lecture notes, cases, syllabus, etc.)http://www.sba.pdx.edu/faculty/melliep/course552.html

Office hours:Monday & Wednesday: 4:00-5:00 PMOr by request

Course Format 4

Allowed 10 minutes break per hour of teaching

Course Time: 5:40- 9:20 PM We’ll break from 7:15- 7:30

(ish) PM We’ll generally go to ~ 9 PM

to allow time for after class questions & Team interactions.

(if that’s OK with the class)

My Background5

BS &MS (Mechanical Engineering-Alternative Energy Systems)

MBA & Ph.D. (Operations Management & Marketing Models)

Work Experience Test Engineer Brew-master Owner of XeriscapeLandscape Company Quality Manager for Black Diamond

Mountaineering & Ski Products Consulting

Consulting :Product & Process Design

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Cirque Du Soleil Hotels & Airports Ski resorts Black Diamond Mountaineering Nestle Vodafone

Teaching7

17 years covering many types of classes Supply Chain Management Operations Management Global Management Simulation & Modeling Entertainment Management Service Operations Management

Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

Other fun facts…8

Writing & publishing articles & booksTraveling, rock climbing, skiing (cross country

racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.

What about you?9

Please spend a few minutes filling out this index card with: Your preferred first name

(& last name) Contact email Where are you from? Work experience Your dream job & a company that

intrigues you Fun facts about you

Objectives10

Appreciate the strategic role of operations in all types of organizations.

Understand the importance of links between customer needs, sustainability, and operations design.

Describe the ways in which the operations function interacts with other functions.

Identify opportunities in operations.

Continued…11

Map the flow of a process and identify areas for improvement.

Transfer operations ideas and innovations from one type of organization to another.

Understand supply chain management and its importance from a sustainability perspective

Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.

Why focus on this discipline ?12

Great Jobs:Supply Chain CoordinatorsPurchasingLogisticsFood Product Management (Cert

Program)Sustainability Analysts

PSU Employers for those with Supply Chain Focus (a sample)

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Adidas, Columbia, Nike, etc.

Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun

Freightliner, Gunderson, Market Transport, Northwest Pipe

Fred Meyer, Cosco, Kettle Chips

Weyerhaeuser, Parr Lumber

All major logistics companies

Restoration Hardware, YoCream, OHSU, Port of Portland

Who would like this career area?14

People with dual interests Marketing IS Finance Accounting HR

People who like to travel and work with many kinds of vendors around the world

People who speak other languages People who want to be a good potential job area

The Classroom Mix15

Lectures

Case Discussions

Breakout Groups & Classroom Exercises

Guest Speakers

Intellectual Contributions (Prof Pullmans 5 weeks)

Individual Activities

Problem Sets & Scharffen Berger Case

30 %

Class Participation & Attendance

20%

Group Activities

Littlefield Simulation(2 games)

50 %

Total 100 %

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Participation & Attendance 17

Participation is key! You learn in proportion to what you

put into this class. Lots of opportunities to get involved

Class attendance is expected. Poor attendance can affect your

participation grade since this is an experiential class.

If you anticipate missing a class, I would appreciate if you would let

me know about the situation in advance.

Class Etiquette18

Laptop use in class is discouraged unless it applies to class.

Calculators will be very helpful for in-class exercises,

Cell phones/Blackberries/etc. should be turned off for class periods,

Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

REQUIRED MATERIALS19

Operations Management, 5th edition (Schroeder, Goldstein, and Rungtusanatham) PSU Custom published textbook available only at PSU bookstore.

Course Case & Reading Packet available at CleanCopy on Broadway.

Littlefield Technologies SimulationLittlefield Technologies, Responsive Learning Technologies. ISBN-0-9770944-0-5. Simulation Access Code: purchase on-line for $18) and each student needs an access code or he or she cannot get credit for the assignment.

A calculator should be brought to class every day.

Littlefield Team Formation20

You will need to have your team formed by end of class.

You will need to get your Littlefield Code and each team member should sign on. Agree on team name Agree on team password

Sign in on-line by Monday

What I will provide21

Class Handouts of lecture slides (also provided on course site).

Overview of what is expected that day and next class period

Additional readingsSpreadsheet skill help!!!Email support Office hours

At end of Class22

I will take your photograph to put on your index card.