Profile Administrators
i-Reli User Roles and Definitions
Add an Internal User
Add a Sub Producer
Reports
Onboarding a New Sub
Log In and Main Menu Directions
Product and Program Selection
Completing a Quote
Completing an Application
Servicing and Underwriting
Policy Summary Screen
NRs and UW Flags
Endorsements
Cancellations
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Profile Administrators – i-Reli User Roles & Definitions
The two key components of i-Reli are Agency Management and Policy Administration.
Agency Management: Manages all agency information such as agency contact information, product authority, commission, as well as the ability to set up i-Reli Policy Administration users.
Policy Administration: Access to policy functionalities within i-Reli such as quoting, applications, endorsements, cancellations, messages, and more.
Employees of General / Specialty Agents can be given Agency Management authority, Policy Administration authority, or both Agency Management and Policy Administration authority. The following chart explains these options.
General / Specialty Agent User Options
Type of User Access Functions Available
GA ADMIN 1 Amgt (requires entry by home office)
User Access to Agency Management Component Only
Access to view all data contained in Agency Management.
Set up and maintain data for users within the agency as well as Producers.
GA Admin 2 Amgt POLADM (requires entry by home office)
User Access to Agency Management and Policy Administration
Access to view all data contained in Agency Management.
Set up and maintain data for users within the agency as well as Producers.
Access to all functions within Policy Administration.
GA – General User User Access to Policy Administration Only
Access to all functions within Policy Administration.
General / Specialty Agent Users with Agency Management authority will set up Producers for access to Policy Administration. Each user in the Producer’s office must have their own i-Reli Policy Administration access.
The following chart outlines the Policy Administration user options for Producers and their staff.
Policy Administration Producer User Options
Functions Available
User Option Functions Available SUB General User 3
Ability to initiate and view all transactions in Policy Administration.
Transactions without a submit condition present will be processed / issued automatically.
All transactions with a submit condition are referred to the General / Specialty Agent for approval.
SUB General User 2
Ability to initiate and view all transactions in Policy Administration.
All transactions will be submitted to the General / Specialty Agent for approval.
SUB Inquiry User 1 Ability to view any policy transactions in Policy Administration.
TERMINATED AGENTS: If any user has been terminated by the General / Specialty Agent or Producer, they must also be terminated in i-Reli Agency Management immediately.
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Profile Administrators – Add an Internal User
To add a new General Agency user, such as an underwriter, to your list of General Agency users, follow the steps in this guide. To add a General Admin user, or other user with expanded authority, please contact Customer Service at 800-535-1333.
1. From the i-Reli Main Menu, select “Agency Management.”
2. From the Agency Information page, select “User >” at the top of the screen.
3. This will take you to a screen that displays the list of users assigned to the General Agency. At the top of the page, select “Add User >>.” Also, note on this page the list of existing users. Beside each user are shortcut commands that will allow them to be deleted, edited, or viewed.
4. Complete the required fields for the new user. You will need to create part of their User ID. The first part of every User ID begins with “aric.” Complete the field next to “aric” to create their unique User ID. The new user’s password defaults to “welcome.” The new user will be required to change their password upon their initial log in. You may also change the temporary default password by entering a new temporary password in the box directly to the right of the User ID (●●●●●●●).
5. Once completed, select “Save User >>.” You will receive a message at the top of the screen.
6. In this example, the new user will login with these credentials:
User ID: aricNU9284
Password: welcome (the user will be prompted to change this to their own unique password upon first logging into the system.)
7. The new user has been added to the user list. There are shortcut commands next to each record to delete, edit, or view each record.
8. To return to the General Agency profile screen, select “Agency Info >>.”
9. To return to the i-Reli Main Menu, select “Home” from the function options on the left side of the screen.
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Profile Administrators – Add a Sub Producer
1. From the i-Reli Main Menu, select “Agency Management.”
2. The General Agency Profile screen displays:
a. From this screen, select “Sub Prod >” located near the top right-hand corner of this screen
3. The Sub Producer List screen displays:
a. Search Filter. Optional search fields to narrow search.
b. Sub Producer List (exportable). List links to the Sub Producers profile page.
4. Locate and select the name of the Sub Producer for which you want to add a user.
5. The Sub Producer Profile page displays.
6. Select “User >” near the top right of the screen.
7. The Sub Producer User screen displays.
8. Select “Add User >>” located near the top right of the screen.
9. Complete the fields that opened near the bottom of the screen to add the new user’s information:
a. User ID (example: aric SU999 = User ID: aricSU999)
b. Role (refer to User Roles and Definitions)
c. First name and Last name
d. Any other optional contact information
10. Select “Save User >>” to complete this transaction.
11. The new user password is “welcome” for their first login. They will be required to change the password after their initial login. Example: User ID: aricSU999; Password: welcome
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Profile Administrators – Reports
Reports Home Page External Interface New Business Report Quote-to-Bind Report Claims Information
1. Click “Reports.”
2. Select from the following reports:
External Interface – This report will tell you if the clue and insurance score was successfully returned. The report is useful if there was an outage with one of these third party vendors.
New Business – The New Business report displays the policy detail information on all policies issued from the issued start date. This report is a useful tool for the inspection ordering process or other follow up information on newly issued policies.
Quote-to-Bind – The Quote-to-Bind report will show you a list of all quotes, applications, and policies entered over the selected time period. The report will also show what users are quoting and issuing policies.
Claims Information – The report will show you claims information, including how many open / closed claims are in the selected time period, paid amounts, and reserve amounts. The report also provides policy specific information on each claim.
External Interface Report:
Select an Issued Start and End Date. The report will run for all states and products unless you narrow your selections.
The report can be exported to Excel by using the icon.
New Business Report:
Select an Issued Start and End Date. The report can be exported to Excel by using the icon.
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Quote-to-Bind Report:
Select an Issued Start and End date. The report will run for all states and products unless you narrow your selections.
The report can be exported to Excel by using the icon.
Claims Information Report:
Select a Closed Start and End Date. A summary of claims will be displayed.
View specific claims information by clicking Closed or Open.
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Onboarding a New Sub Producer – Login and Main Menu
1. Open Internet Explorer on your PC. You can access i-Reli in any of the following ways:
a. Go to americanreliable.com and click “i-Reli User Sign-On.”
b. Go directly to aricireli.com.
c. Your General Agency may provide a single sign-on option on your web page.
2. The login screen opens.
a. Enter your Username and Password. Click “Submit >>.”
Self-service password reset tool
FAQs
3. The i-Reli Home Page displays:
a. Main Menu buttons (General Agency set-up is shown)
Agency Management
Make a Payment
Policy Administration
Reports
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b. User Training
c. News
4. Click on the Moratorium name to see what States, Counties, and ZIP Codes are affected.
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Onboarding a New Sub Producer – Product and Program Selection
When starting a new quote or application, you are directed to the Product and Program selection screens. These screens help select the desired State and Product and determine which programs / policy types are available for a specific product.
1. After selecting “Policy Administration” from the i-Reli Main Menu, select either “New Quote” or “New Application.”
2. The Product Selection screen will open. Input the Effective Date and select the State and Product you need.
3. After selecting the State and Product, the Program Selection screen displays. In the Program Eligibility Information section, complete the required fields marked with red-asterisks. Also, acknowledge the Insured’s permission to run reports in the Disclosure section. Click “Next” to continue.
4. The Program Information section opens and provides a list of eligible programs ranked in order of total coverage offered. Select the desired program or for more information about a program, click the help icon under “Coverages Available.”
5. Click “Start Quote” or “Start Application” to proceed.
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Onboarding a New Sub Producer – Completing a Quote
1. After completing the Product and Program click “Start Quote” to begin.
2. The quote is an easy-to-complete, single screen. Complete the required fields. Simply tab between fields or scroll down to complete all sections. To get started, confirm or update the Effective Date.
3. Complete the Applicant Information section. Information is required for all fields marked with red asterisks. If the Social Security Number is not provided or not available, input “555-55-5555” to proceed.
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4. Complete the Property Information, Protective Devices, and Additional Information sections.
5. Coverages, Deductibles, and Optional Coverages sections: Complete all required fields as well as any optional fields that are applicable. Use the help icons for more information about those fields.
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6. Rate the Quote: After scrolling to the bottom of the screen, you can either save the quote or rate the quote by clicking “Rate.”
7. The Summary tab will open and display some of the basic information about the applicant, the product / program, and the unit to be insured. The Coverage section contains the quote premium.
8. Review the Coverage Information section. Note the Discounts and Surcharges along with Other Charges. The Total Premium, including all discounts, surcharges, and other fees, is shown at the bottom.
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9. View the available payment plans.
10. Acknowledge and Print the Quote Summary: Select “Yes” to acknowledge that a copy of the property loss score letter was provided to the applicant. This can be accessed by selecting “Property Loss Score Letter.” To print a summary of the quote, select “Print Summary.”
11. A portion of the printed Quote Summary is shown below.
12. Select “Convert Quote to Application” to open the application screens. All of the information contained in the quote will be transferred to the application.
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Onboarding a New Sub Producer – Completing an Application
1. From the Policy Administration menu, select “New Application.”
2. After completing the Product and Program selection, click “Start Application.”
3. Note the layout of the Application screen with tabs across the top for each section of the application. Complete all of the required information on each tab. The system will rate, integrate with reports, and determine underwriting eligibility.
4. Complete the required fields on the Applicant tab. If a social security number is required, but is not provided by the applicant, enter “555-55-555” in the field. Select “Save & Continue” to proceed.
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5. An error message will display if required fields are not completed. These messages guide you through the application and advise you of conditions.
6. i-Reli may also ask you to review addresses if it is unable to validate the address entered for mailing or the location.
7. Behind the scenes, i-Reli is running the PLS (if applicable) to run the base rate. If the score is a “no-hit” or if the appicant’s score does not qualify for the best tier, the Property Loss Score Letter button will appear. Selecting this button will open the letter, which may be printed.
8. Once you have successfully completed the Applicant tab, you will advance to the Underwriting tab. Note that a green check appears on the Applicant tab to confirm that it was completed successfully.
9. The first section of the Underwriting tab contains Eligibility Information. If any questions apply, the application will stop and you will receive the message shown below.
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10. Note that the Generate AUD button will appear at the bottom of this screen. This stands for Automated Underwriting Decision. When you click this button, a pop-up window will display the letter.
11. If the questions are answered “Yes,” the Underwriting Questions section will appear and the application continues.
12. The underwriting questions will differ based on the Product and Program selected. If any question is not completed, or if any question requires additional information, the messages shown below will appear.
13. Note the Comments field now appears under the question requiring an additional explanation. Provide any additional information regarding the condition. Once you click “Save & Continue,” you will be alerted that the application has been submitted to an underwriter for approval.
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14. Next is the Interested Parties tab. However, note the caution icon located on the Underwriting tab. This alerts you and your underwriter that a condition exists in the application.
15. To add an interested party, select the appropriate button and complete the required fields. To add an additional interested party, select the button again and complete the section.
16. If “Mortgagee / Lienholder” is selected from the drop-down menu, the Bill This Party field will allow you to check this box to designate this as a Mortgagee bill policy. Select “Save & Continue” to advance.
17. On the Property tab, complete all of the required fields. As with the underwriting questions, the required property fields will vary based on the Product and Program selected.
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18. If the property has a supplemental heating device, check the corresponding type. You will then need to answer the question regarding whether or not a licensed contractor installed the device. If this question is answered “No,” an additional tab will display. Complete the information on this additional tab. Note that when this condition is present, you will receive a message that the risk will be submitted to an underwriter for approval.
19. Select any Protective Devices that are applicable in this section.
20. In the Additional Information section, specific questions affecting rating and coverages are asked. Questions will vary based on the Product and Program selected.
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21. In the final section on this tab, complete the fire protection information.
22. Once you click “Save & Continue,” the system will determine the ISO Protection Class and the Wildfire Hazard Score (if applicable).
23. If ISO Protection Class returns a different protection class than what you entered, you will be alerted and asked whether the ISO Protection Class should be overridden. If you choose to override, a message will appear advising you that this condition requires underwriting approval.
24. On the Loss Experience tab, you can manually add any losses declared by the applicant. To add multiple losses, select “Add Loss” and complete each section.
25. Also on this tab, you will need to order a CLUE report by selecting “Order CLUE.”
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26. If losses are returned after the CLUE report has been run, they will be displayed as shown below.
27. To view the report, select “View CLUE Report.” A pop-up window will open to display the report.
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28. When losses are returned from the CLUE report, you must review the report and confirm whether the loss applies to both the applicant and the property to be insured. Any losses that are marked as “No” will have to be submitted to underwriting for review and approval before policy issuance.
29. On the Coverages tab, you have the ability to input coverage limits, deductibles, optional coverages, and exclusions (as available). If Replacement Cost is selected as the Loss Settlement Option, you will need to complete the Replacement Cost Estimator by selecting “Get Replacement Cost.”
30. Complete construction details of the property in the Cost Estimator.
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31. If any add-on features are present, input information about the feature to have that taken into account in the calculation.
32. Once completed and run successfully, you are returned to the Coverages tab where the Estimated Replacement Cost is shown, directly below the Coverage A amount initially inputted. Note the difference in this example. We will come back to this situation after reviewing the rest of this screen.
33. In some instances, you will be able to add an additional coverage limit. Below is an example where the Coverage B limit was increased by $16,000. When selected, complete the additional required fields and the remaining sections for Deductibles, Optional Coverages, and Exclusions and Limitations.
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34. The Forms tab shows the Policy and Unit Forms that comprise the policy.
35. Click “Save & Continue” to proceed to the Summary tab.
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36. The Summary screen is the last tab to be completed. It displays the Applicant Information, Coverage Information, Discounts, Surcharges, Fees, and the Total Premium Amount.
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37. To view or print the Application, click “App Summary.”
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Servicing and Underwriting – Policy Summary Screen
1. From the Policy Adminstration menu, search for Existing Quotes, Applications, or Existing Policies. The following example searches for an Existing Policy. From the Home page, click “Policy Administration.”
2. To search for an existing policy, click “Policy Inquiry.”
3. If you know the name or policy number, enter it into the Policy Inquiry screen.
4. Click on the Insured’s Name to open the Policy Summary.
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5. The bottom half of the page displays transactions that have occurred on the policy as well as a PDF copy of any output that was sent to the agent.
6. Click the magnifying glass next (to the left of New transaction), to open the policy information from the application.
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Servicing and Underwriting – Non-Renewals, Renewals, and Underwriting Flags
The following pages provide information regarding:
Non-Renewals and Renewal Reviews
Setting and Unsetting Flags
Completing Non-Renewal Notices
1. A “diary” system for renewal reviews is included in i-Reli. You can set an underwriting renewal flag by selecting “Information” in the Transaction drop-down, then click “Go.”
2. Select “Set” and “Underwriting Review at Renewal.” You can add comments to remind you of the reason for following up at renewal. These comments will be stored on the transaction as well in the policy notepad. Click “Save.”
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3. The Policy Summary screen will show a renewal flag was set in the Basic Information section. UND appears in the Set for Flags section.
4. The Details and Transaction section will also list the Information transaction. Click the magnifying glass to view the details.
5. Weeks prior to the next renewal, you will see a message in the Group Queue alerting you to review the Underwriting Flag.
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6. You will continue to get this message in your Group Queue until the Underwriting Flag is removed. If the repairs have been made and you are willing to offer the renewal, simply “Unset” the flag and Force-Close the message. To “Unset,” the flag, follow step 1 above. Then select “Unset” and “Underwriting Review at Renewal” from the drop-downs.
7. Again, this transaction is saved in the Details and Transactions section.
8. If repairs have not been made and you wish to set the policy up for renewal, follow step 1 again. To non-renew the policy, you must select “Non-Renewal” as the “Flag Type”. The Non-Renewal screen will open and you can select the appropriate reason for the non-renewal.
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9. After saving the non-renewal transaction, the policy is set for non-renewal. The Basic Information section on the Policy Summary will show the policy has been set for Non-Renew.
10. If repairs are later received and you wish to unset the non-renewal, follow step 1 , but “Unset” the Non-Renewal.
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Servicing and Underwriting – Endorsements
1. From the Policy Summary screen, select “Endorsement” in the Details and Transactions section.
2. Enter an Effective Date and an Endorsement Reason.
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3. The endorsement reason refers to what type of change you are making. You have the ability to make changes to Applicant Information, Coverages, Interested Parties, Loss Experience, and Property Information.
4. Complete the Detail section. The Detail section is a free-form field that allows you to describe the change. Click “Start Endorsement.”
You will be brought
5. You will arrive at the Coverages tab where you can make any changes. In this example, we are increasing Coverage C. This policy comes with 50% Coverage C. To increase it, the system ask you to provide an “Additional Coverage Limit.” This is the amount in excess of the standard 50%. To obtain $70,000 in Coverage C, select an additional amount of $7,500.
6. Proceed to the Summary tab. The new premium is displayed in the Coverage Information section. To complete the endorsement, enter your name and email. Click “Submit for Underwriter Review.”
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Servicing and Underwriting – Cancellations
Insured Request Cancellation
Notice of Cancellation / Underwriting Cancellation
Insured Request Cancellation
1. From the Policy Summary screen, scroll down to the Details and Transactions section and select “Cancellation.”
2. A confirmation screen will open asking if you need to make a change to the mailing address. If you select “No,” you will continue to the cancellation screen. If you select “Yes,” you will be returned to the Policy Summary screen to process an endorsement for a mailing address change. Process the cancellation after the address change has been processed.
3. On the Cancellation screen, select the Cancellation Type, Cancellation Method, and the Effective Date.
In this example, we selected Insured’s Request, Pro Rata, and an Effective Date.
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4. To complete the Cancellation, click “Start Transaction.” Your pending cancellation will be displayed at the bottom of the Policy Summary screen in the
Transaction History.
Notice of Cancellation / Underwriting Cancellation
1. An Underwriting Cancellation follows similar steps to the example above – complete steps 1 through 3. For Cancellation Type, select “Notice of
Cancellation / Underwriting Cancellation” on the Cancellation screen. This opens the Cancellation Category and Cancellation Reason fields.
Select a Cancellation Category.
2. After selecting a Cancellation Category, the Cancellation Reason field will populate with acceptable Cancellation Reasons.
Please note that some reasons allow you the ability to add your own wording. These reasons will include <FREE FORM> at the end of the reason.
3. Remember to be clear and concise when using the <FREE FORM> reasons. Then, select “Start Transaction.”
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4. A Cancellation Worksheet is created, which displays the cancellation details. To complete the cancellation, click “Complete.”
5. Your completed cancellation will be displayed at the bottom of the Policy Summary screen in the Transaction History.
6. This transaction can be rescinded by selecting “Rescind Cancel Pending” from the drop-down in the Details and Transactions section.
