www.greenbooks.co.in
Program
Directory
Driving results-based training
to increase your ROI
TEAMBUILDING
SALES
HR &TRAINING
CORPORATEREADINESS
PERSONAL EFFECTIVENESS
PROGRAM
DIRECTORY
1
2
34
5
GreenBooks’ Chapters to Performance
Some of the proven learning models are the following:
• Personal Effectiveness Chapter
• Sales Chapter
• Corporate Readiness Chapter
• Team Building Chapter
• HR & Training Chapter
• Off the shelf programs (public or in-company)
• Tailored or custom solutions
• Coaching
• E-Learning
• Blended
• Small bites
GreenBooks’ Delivery Channels
Bridging
Performance Gaps
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
Index
GreenBooks’ proven training models & programs are not only ready-to-deploy,but also can be customized to suit your unique business needs.
Campus to Corporate ............................28Language Enhancement Program ...........29
CORPORATE READINESS CHAPTER
Outbound Team Building and Experiential Learning ...................................................26
BETTER TEAMS CHAPTER
Instructional Design .................................22Train the Trainer .......................................23Measure ROI in Training ..........................24
HR & TRAINING CHAPTER
Professional Written Communication .....06Email Excellence .......................................07Fundamentals of Communication ...........08Power Presentation ..................................09Masterful Presentation ............................10Beat That Conflict ....................................11Feedback That Works ..............................12Conducting Productive Meetings ...........13Interviewing Skills ....................................14Winning Negotiations .............................15
PERSONAL EFFECTIVENESS CHAPTER
Sales Skills That Delivers Result ..............17Consultative Selling Techniques ..............18Impactful Sales Presentation ...................19Successful Sales Negotiation ...................20
SALES CHAPTER
Personal EffectivenessChapter
Program Directory 2013
Professional Written Communication
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
You represent the face of your organization, and any written
document that goes out has to establish credibility and
professionalism. This course helps you to plan your writing,
perfect your grammar, and assess your style and tone to
write professionally.
You will take a pre assessment to gauge your current proficiency in
writing, and after the course a post assessment will be taken to
track the improvement in the skills. These assessments will be
hosted on our GreenBooks Learning Management System (LMS),
"http://www.igreenbooks.com". You will receive the scores and a
detailed feedback on your assessment and the best part is you can
do it right from your workplace!
IS IT RIGHT FOR ME?Appropriate for professionals at any level whose role requires them
to write a lot of email and prepare reports.
DURATIONThe duration can range between one to three days depending on
the intensity of the intervention.
WHAT WILL I LEARN? By the end of this course you will be able to:
• Eliminate grammatical errors in writing
• Write well-structured emails
• Provide information with clarity and succinctness
• Write in a style that is appropriate to the audience
WHAT WILL IT COVER?
Grammar is fun
• Review the rules of grammar for more clarity
• Familiarising ourselves with grammatical elements– and
putting them into practice
• Words in different contexts – can we rely on spell check?
• Knowing what the most common mistakes are – and avoiding
them!
Learn to Punctuate – It’s as easy as a pie!
• How to punctuate correctly to make sense of our writing
• Avoiding the pitfalls of incorrect punctuation
Writing Structured Emails
• Using structures that add clarity and readability to your email
• Mind Map
• Cutting out unnecessary words and phrases
• Writing with the reader in mind
• Active Passive Structures
• Sentence Structure – Simple and Compound
• Setting the tone – Professional, friendly and formal
• The end result – is it clear, accurate, professional?
Approach towards Report Writing
• Planning the structure
• Sequencing the report
Adopting a professional style
• Use expressions that connect you with the reader
• Adopt a style that fits in with the objective of the report
What are the components of a report?
• The beginning, middle and end
Creating visual appeal
• The design of your document is important
• Create visuals to enhance the appeal of your document
Learning Management System
• Practice exercises in writing and grammar
• Passages for editing
• Feedback on participants’ emails
• Pre and post training assessment
• Review and Personal Development Plan
Email Excellence
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This course will help you write emails that are professional
in tone and style and also get the required results from the
reader.
IS IT RIGHT FOR ME?For professionals of any level whose role demands them to write
exceptionally good emails.
DURATIONThe duration can range between one to three days depending on
the intensity of the intervention.
WHAT WILL I LEARN? By the end of this course you will be able to:
• Eliminate grammatical errors in writing
• Write well-structured emails
• Provide information with clarity and succinctness
• Write in a style that is appropriate to the audience
WHAT WILL IT COVER?
Writing Skills
• Structuring mails for readability
• Active & Passive Structures
• Sentence Structure – Simple and Compound
• Setting the tone and style
Grammar Skills
• Subject Verb Dissonance
• Articles and Prepositions
• Eliminating slip-ups in Tenses
• Using Reported Speech
• Punctuating Correctly
Learning Management System
• Practice exercises in writing and grammar
• Passages for editing
• Feedback on participants’ emails
• Pre and post training assessment
• Review and Personal Development Plan
Fundamentals of Communication
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
In order to deliver results, communication skills are critical to
any organization’s success. All individuals must be able to
communicate effectively in meetings and in one-on-one
conversations up, down, and across the organization.
This course provides tactical skills and useful frameworks for
communicating with a focus on moving the business forward,
actively seeking input from colleagues with diverse perspectives,
effectively working with others, and maintaining long-term
productive business relationships.
IS IT RIGHT FOR ME?Appropriate for professionals of junior to mid category.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify and apply fundamental communication skills and processes • Handle communication pushback • Conduct more effective business interactions that focus on both delivering the content and preserving/enhancing the relationship • Flex communication approaches to accommodate different learning styles and cultural differences • Select the best communication technology for the situation • Create approaches for managing communication challenges
WHAT IT COVER?
The Driving Principles of communication
Exercise:
• The Art of Communication
• Wisdom and Challenges
Fundamental Communication Skills
• Connecting
• Encouraging
• Listening
• Questioning
• Confirming
• Providing
Listening
• Four levels of listening
• Cultural Differences in listening
• Listening Tips and Tactics
Questioning
• Close ended and open ended questions
• High-Gain Questions
Process for Handling Pushback
• Encouraging
• Questioning
• Confirming
• Providing
• Checking
Communication across styles
• Types of learning styles
• Communicating with people of different styles
Communication Tools/Technology
• Selecting the best communication tools
• Matching medium to purpose
• Tips for using communication tools
Handling Communication Challenges
Power Presentation
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
Effective presentations are vital in today’s workplace;
superior presentations provide value-added information and
insight, and engage the audience in ways that lead to
desired results.
Presenting with Impact brings a best-practice approach to all
stages of the presentation process. It helps individuals and teams
prepare and deliver successful presentations that engage the
audience and yield positive business results
IS IT RIGHT FOR ME?Suitable for individuals at all levels who are required to speak in
front of others and deliver impactful presentation
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Use a structured approach for presentation, preparation and
delivery
• Conduct question and answer sessions with confidence
• Handle challenging presentation situations
• Use techniques for conducting effective presentations as part
of a team
• Apply best practices at all stages of the presentation process
WHAT WILL IT COVER?
Presentation Age
• Why presentations fail?
• Six aptitudes
Getting Ready
• Starting analog
• Identifying audience needs
• Crafting your story
Presentation cycle
• Plan
• Prepare
• Practice
• Perform
• Process
Power Delivery
• 3 driving principles of power presentation
• Humor – Planned Vs. Unplanned
• Opening Presentations
• Advancing the presentation
• Conluding with action points
Body Language while Presenting
• Posture
• Gestures
• Speech control
• Eye contact
Presentation Tools
• Criteria for selecting visual aids
• Guidelines for selecting face-to-face presentation tools
• Guidelines for selecting virtual presentation tools
• Tips for preparing and performing with presentation tools
Handling Challenging Situations
• Types of challenges
• Handling objections
• Group management issues
• Group management techniques
• Structuring questions and answers sessions
• Getting audience involvementfor editing
• Tips for dealing with anxiety
Masterful Presentation
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This workshop assumes you can already prepare and deliver
presentations. The facilitator will encourage you to polish
your skills by working on creating a memorable event for
your audience.
IS IT RIGHT FOR ME?Suitable for individuals who deliver high profile presentation.
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Demonstrate the skills, behaviors, and judgment of
high-performing presenters
• Develop the ability to present with confidence in multiple
situations and with multi media
• Diagnose common group process and presentation dynamics,
then identify and apply appropriate interventions
WHAT WILL IT COVER?
Process of Creating Presentation
• Brainstorm
• Grouping
• Storyboard
• Develop
Design
• Principles of presentation design
• Creating messages that stick
• Using Visuals
Masterful Presentations – Focus Areas
• Head—“Thinking Process”
• Heart—“Emotional Connection”
• Hands—“Technical Skills”
• Feet—“Thinking on your Feet”
Head—“Thinking Process”
• Know Your Audience
• Clarify Your Purpose
• Organize Your Presentation
• Practice Makes Perfect
Heart—“Emotional Connection”
• Connect to the Audience
• Inspire through Anecdotes/Stories
• Be empathetic
Hands—“Technical Skills”
• Maintain Strong Presence
• Ask Distinctive Questions
• Lead Discussions
• Master Your Media
Feet—“Thinking on your Feet”
• Observe
• Listen
• Reframe
• Manage Challenging Situations
Beat That Conflict
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This one day program provides you with insights on how to
manage conflicts at the workplace.
During this one day program, you will learn how to improve and
maximize your performance as you examine how you can deal with
and manage conflicts.
IS IT RIGHT FOR ME?For managers who need to manage conflicting situations within
teams.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify your most preferred conflict resolution style and how to apply it in different scenarios • Draw a course of action to help you adapt to the changes in the workplace • Determine how and when conflicts can be solved by mediation
WHAT WILL IT COVER?
Levels of Human Behavior
• Visible behaviour
• Conscious thought
• V.A.B.E (values, assumptions, beliefs, and expectations)
Managing Workplace Pressure
• Being proactive
• Managing conflicting needs from more than one person
• Managing your negative thoughts in a crisis
• Where, when and how to use mediation and how to make it
work
Instrument used:
• Thomas Kilmann Conflict Mode Instrument
Feedback That Works
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
In this program, you will learn the practical steps to giving
feedback and feedforward to achieve more from your teams
and keep them motivated.
IS IT RIGHT FOR ME?This is for all managers, team leads and those who have to
manage people.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Define feedback and when it should be used
• Deliver appropriate feedback to your team members
• Practice feedforward to help you build on your team members’
strengths
• Create a conducive environment for feedback
WHAT WILL IT COVER?
Building Blocks of Effective Feedback
• What is effective feedback?
• When to deliver feedback
• The benefits of feedback
• Defining feedback – the difference between praise and
feedback
• Constructive feedback to develop individuals
• Instant feedback vs formal feedback
• Feedback vs Feedforward
Preparing for the meeting
• Preparing for the feedback meeting
• Setting SMART objectives to ensure action
Feedback process
• Remaining assertive
• Listening to the receiver’s feedback
• Remaining calm and not becoming emotional or aggressive
during feedback
• Planning and giving feedforward
Thomas Kilmann Conflict Mode Instrument.
• Preparing an Action Plan for use in the workplace
Conducting Productive Meetings
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
Use a variety of techniques to organise and conduct effective
and interactive meetings (by phone or face-to-face) to gain
time and increase productivity.
IS IT RIGHT FOR ME?Suitable for all individuals who are required to run, conduct and
lead any kind of meeting and who wish to achieve success.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Structure and conduct meetings to achieve objectives
• Create an environment that is conducive for participants to
contribute
• Assign roles and keep to schedules
• Deal with difficult situations or members.
WHAT WILL IT COVER?
Preparing for a meeting
• Setting the objective of the meeting
• Preparing the agenda
• Structuring the various phases of the meeting
• Identifying clearly the role and responsibilities of the
chairperson
• Adopting the appropriate tone and structure
Leading the Meeting
• Assigning meeting roles
• Establishing the relevance and pertinence, time and duration
• Techniques to lead and involve the team in the meeting
Communicating Effectively
• Questioning and listening techniques
• Identifying the key message and the needs of the audience
• Handling misunderstandings
• Maintaining assertiveness
Concluding the Meeting
• Following effective reviews
• Mastering summarising techniques
Interviewing Skills
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This module is focused on the practical application of the
skills required for successful recruitment and selection. Our
consultant will work with you to ensure you gain the
insights, knowledge and confidence to needed for successful
recruitment and selection in your organization.
IS IT RIGHT FOR ME?Suitable for managers at any level whose role also includes
interviewing prospective candidates.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify your various recruitment options
• Plan and prepare for a selection interview
• Be able to project a professional image during the interview
that puts the candidate at ease
• Specify the requirements of the job vacancy to be filled, and
maintain a focus on the interview's primary objectives
• Identify how to select the most suitable candidate for the job
vacancy by using effective questioning and measurement
against the criteria
• To make effective decisions about each candidate based on the
information gained during the interview
WHAT WILL IT COVER?
Attracting the Right Person
• Defining the recruitment and selection process
• Methods of recruitment
• Identifying role and responsibilities
Preparing for Interviews
• Using job descriptions and person specifications
• Interview objectives and structuring an interview plan for each
candidate
• Preparing the interview room
• Selecting an appropriate interview time and venue
• Style of interview - one-to-one, board, panel, who should
attend etc.
Conducting the Interview
• Creating an open environment so that the candidate is
encouraged to open up and relax
• Overcoming barriers to communication using positive body
language
• Keeping the interview on track and using effective Listening
and Questioning skills
• How to take notes - recording information for future use
After the Interview
• Reviewing candidate qualities, attributes and skills against set
criteria
• Selecting the right candidate – evaluating performance,
strengths and weaknesses
Personal Development
• Formulating an action plan
NOTE:
• As part of the training we would need at least five candidates
who will be interviewed real time by the participants.
Winning Negotiations
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program focuses on equipping the participants with the
skills required to negotiate the best possible terms, uncover
the actual position of the other party and yield as minimal as
possible. The entire process of learning is stimulated with
the help of interactive tactics to help participants to negoti-
ate with confidence and skill on the job.
The program’s concepts, strategies, tactics, and skills are specifi-
cally tailored to address situations in which you must achieve two
goals at the same time:
You must maintain a positive relationship with the other party.
You must represent your own interests.
IS IT RIGHT FOR ME?Appropriate for people whose job involves negotiating with
customers and would like to develop negotiation skills from
scratch or wish to review and refresh the current existing
techniques.
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify your style of negotiating and build on your behavior
• Use your negotiation style to your advantage in negotiation
• Ensure win/win outcome
• Recognize the principles of negotiation
• Effectively apply researched-based knowledge, skills and tactics
to negotiate
• Avoid classic negotiation mistakes
• Handel tough negotiation skillfully
• Overcome dead ends and attain profitable consensus
• Negotiate without endangering client success
• Prepare a personal action plan to self develop
WHAT WILL IT COVER?
How Can I Avoid Making Classic Mistakes?
• Four Classic Negotiation Mistakes
• Types of Negotiations
• Negotiation Parameters
• Interests
• Sources of Value
• Tips for Avoiding Four Classic Negotiation Mistakes
What Self-Knowledge Do I Need?
• Identifying Your Own Negotiation Styles
• Using Your Negotiation Style to Advantage
What Do I Need to Know About My Client and the
Situation?
• Tactics for Dealing with Client Negotiation Styles
• Knowing Your Client Checklist
How Do I Prepare for Success?
• Tips for Using the Five Negotiation Skills
• High-Gain Questions
• The Four Phases of the Negotiation: Tactics
• The Four Phases of the Negotiation: Dos and Don’ts
• The Four Phases of the Negotiation: Tools and Concepts
How Do I Improve My Negotiating Position?
• Leverage
• Leverage Tactics
Tools Used
• Thomas Kilmann Instrument (TKI)
• Navigation Guide for Negotiation
Sales Chapter
Program Directory 2013
Sales Skill That Delivers Result
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This two day program offers a strong foundation of skills
and qualities required to turn opportunities into positive
results. The individual’s needs and objectives are addressed
through sharing the experiences and interactive sessions.
This program equips participants with the introductory knowledge
and skill needed to begin a successful and productive career in
sales.
Highly interactive practical sessions facilitating the development of
skills in a risk free environment. Enhance your ability to build more
rewarding relationships by understanding the reason behind your
customers reaction and how to deal with them with the elements
of sales psychology. Participants will learn from an experienced
facilitator with a successful sales background. Participants will take
away a handy manual of the course.
IS IT RIGHT FOR ME?Appropriate for fresh, potential and existing sales personnel with
minimal or no prior training and who require the best possible
understanding of the sales process.
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Realize how sales psychology has an affect on both you and
the buyer
• Build a powerful sales process that will improve your sales
results
• Develop the key skills that are vital for successful sales people
• Build better relationships with your customers to ensure trust
and loyalty prevails
• Examine your products and services to identify benefits that
meet your customers’ needs
• Provide guidance to your customers through the process of
sales while handling objections effectively through problem
solving techniques
• Present your products with a flair that stimulates the
customers’ interest
• Identify the most appropriate way to communicate to match
your customer types
• Make your own personal action plan for the work place
WHAT WILL IT COVER?
What is Selling?
• Analyse your products and the skills & qualities required for the successful sales representative • What makes people buy • Conduct an analysis on your strengths and weaknesses
The Company, Your Department and You
• Understanding your products and services better – the strengths, weaknesses and the unique features • Recognizing the company’s objectives that is inline with the targets
Plan for a Productive Sales Meeting
• Using the sales cycle to examine your objectives and targets • Sorting your prospects and planning your activities • Identifying the decision maker • Fixing appointments over the phone • Connecting to the right person
Build Rapport with Your Customer
• Evaluating the customer's style and behavior • The importance of personal presentation • Communicate with people at all levels by enhancing confidence • Adjusting your body language and approach for optimum impact
The Successful Sales Meeting
• Applying questioning and listening techniques to Identify the actual needs • Applying impactful sales process to guide the meeting • Differentiating between the benefits and features of the products • Applying persuasive and influencing skills while presenting your product • Personalizing your presentation
Overcome Objections and Secure the Sale
• Applying a variety of techniques to overcome the common objection • Identifying the actual objection • Recognizing an objection as a buying sign • A step-by-step process towards enhancing commitment • Importance of timing your silence to help the customer make the right decision • Identifying the opportunity for future sales and referrals
•
Consultative Selling Skills
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program focuses on the pull sales strategy instead of
push. It enables the participants to adopt a disciplined sales
process and conduct a sales call with ease and confidence.
IS IT RIGHT FOR ME?Appropriate for people from first level to mid level sales managers.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Link the three Driving Principles of Consultative Selling to
various stages of the Sales Process
• Use the handling objections model in overcoming customer
objections during sales calls
• Explore needs with customers in a way that builds and
strengthens the relationship while keeping it profitable
WHAT WILL IT COVER?
4 Areas that differentiate top sales people:
• Selling Skills
• Attitude and beliefs
• How to advance sales situations
• How to conduct sales cal
3 Driving Principles
Customer’s buying steps
Sales Call Outline
• Opening
• Capability Building Statements
• Progressing
• Concluding
Consultative Selling Skills
• Skill
• Connecting
• Encouraging
• Questioning
• Listening
• Confirming
• Providing
How to ask High Impact Questions
Listening Skills and its challenges
• Consultative Listening Skills
• Listening Behaviours to avoid.
Handling Objections
• Encouraging
• Questioning
• Listening
• Confirming
• Providing
• Checking
Gap & Consequences
• Identify Gaps to focus on
• Link Gap to Consequences
Discuss Solutions in Terms of Benefits
Closing Guidelines
Impactful Sales Presentation
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This highly experiential program focuses on preparation,
practice and performance. It equips you with the skills to
add a flair to your presentations and induce a better reaction
from your audience.
Participants will be given the chance to knit their own style into a
presentation that’s built around a sales process. Participants will
learn how to build rapport with their audience and will receive
feedback from the experienced coach. This program has limited
number of participants to assure feedback and coaching is given to
each individual.
IS IT RIGHT FOR ME?This workshop is for participants who can compile a sales
presentation but need to build a better style of delivery to improve
outcomes.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Plan and prepare to sell the presentation
• Develop a template for a structured sales presentation
• Jazz up your presentation with elements of style and interest
• Build rapport with your audience
• Build a dynamic delivery style to appeal to your audience
• Realize when and how multimedia should be used
• Use PowerPoint presentations that appeal
• Make an action plan to develop future presentations
• Deal with difficult audiences
WHAT WILL IT COVER?
How Can I Avoid Making Classic Mistakes?
• Four Classic Negotiation Mistakes
• Types of Negotiations
• Negotiation Parameters
• Interests
• Sources of Value
• Tips for Avoiding Four Classic Negotiation Mistakes
What Self-Knowledge Do I Need?
• Identifying Your Own Negotiation Styles
• Using Your Negotiation Style to Advantage
What Do I Need to Know About My Client and the
Situation?
• Tactics for Dealing with Client Negotiation Styles
• Knowing Your Client Checklist
How Do I Prepare for Success?
• Tips for Using the Five Negotiation Skills
• High-Gain Questions
• The Four Phases of the Negotiation: Tactics
• The Four Phases of the Negotiation: Dos and Don’ts
• The Four Phases of the Negotiation: Tools and Concepts
How Do I Improve My Negotiating Position?
• Leverage
• Leverage Tactics
Tools Used
• Thomas Kilmann Instrument (TKI)
• Navigation Guide for Negotiation
Successful Sales Negotiation
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program focuses on equipping the participants with the
skills required to negotiate the best possible terms, uncover
the actual position of the other party and yield as minimal as
possible. The entire process of learning is stimulated with
the help of interactive tactics to help participants to
negotiate with confidence and skill on the job.
The program’s concepts, strategies, tactics, and skills are
specifically tailored to address most situations which occur in an
organization in which you must achieve two goals at the same
time:
• You must maintain a positive relationship with the other party.
• You must represent your own interests
IS IT RIGHT FOR ME?Appropriate for people in sales and for those whose job involves
negotiating with customers in a sales environment and would like
to develop a negotiation skills base from scratch or wish to review
and refresh their techniques.
DURATIONOne Day
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify your style of negotiating and build on your behavior
• Use your negotiation style to advantage in negotiation
• Ensure win/win outcome
• Recognize the principles of negotiation
• Effectively apply research-based knowledge, skills and tactics to
negotiate
• Avoid classic negotiation mistakes
• Handle tough negotiations skillfully
• Overcome dead ends and attain profitable consensus
• Negotiate without endangering client success
• Prepare a personal action plan for self-development
WHAT WILL IT COVER?
First Impressions Count
• Establish credibility and build interest
Panic Free Presentation
• Focus on the language in terms of enunciation, style,
vocabulary
• Present a vivid and logical case for executing business
• How to manipulate nervous energy to positive ends
• Practicing the performance in your mind
Dynamic Delivery - Adding Variety
• Maintaining interest - keeping the audience 'hooked'
• Selecting the best information available
• The key to motivation is to invoke curiosity
• Power and tone
• Humor
• Silence
Building Rapport with your Customers
• Realize what your customers are expecting
• Analyzing your audience for levels of interest and influence
• Making impressions that 'hook'
Personal Development
• Develop a personal action plan-
HR & TrainingChapter
Program Directory 2013
Instructional Design
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
The goal of Instructional Design is to improve human
performance. Instructional Design is based on the principle
that learning should not occur in a haphazard manner, but
should be developed in accordance with orderly processes,
be specifically tailored to the target audience and have
measurable outcomes.
Simply put, Instructional Design is creating learning content that
facilitates learning.
IS IT RIGHT FOR ME?Appropriate for those professionals whose role requires them to
design training and develop content.
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify the generic principles of Instructional Design
• Present information in a structured manner so that it is learner
friendly
• Identify and write objectives within the cognitive domain of
Bloom’s Taxonomy
• Apply Gagne’s Nine Events of Instructions
• Create assessment strategies that validate the objectives
WHAT WILL IT COVER?
Writing Instructions
• Basics in writing
• Eliminating Passive structures
• Writing without grammatical errors
• Keeping the content simple and easy to understand
Instructional Design Principles
• Instructional Design - Overview
Information Mapping
• Components and principles of Information Mapping
• Analyse, organize and present information that it is easy for
the reader to access, use and remember what they read
Bloom’s Taxonomy
• Bloom’s six levels in the cognitive domain
• How objectives are set for effective learning to occur
Instructional Objectives
• Write learning objectives that are specific statements
• Define statements from learners’ point of view with precise
and measureable action words
Gagne’s Nine Events of Instruction
• Deliver classroom instruction in a structured and engaging
manner
Train the Trainer
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program is driven to enable trainers identify different
learning styles, thereby creating an effective learning
environment while adopting different training activities to
achieve the required learning outcomes. Participants will
develop facilitation skills, active training techniques and
consulting skills which will ensure maximum learner partici-
pation and learning retention.
IS IT RIGHT FOR ME?Applicable for managers, trainers and all those whose role requires
them to deliver training.
DURATIONTwo Days
WHAT WILL I LEARN? By the end of this course you will be able to:
• Gain practical skills and in-depth knowledge in all aspects of
the training process
• Ensure that a robust TNA process is in place
• Evaluate training effectiveness from simple to complex
• Develop facilitation skills, active training techniques and create
experiential learning sessions
• Identify your learning and training style and appeal to all adult
learning styles
• Use creative proven training methodologies to enhance training
effectiveness
• Create greater accountability for learning and transfer, and
ensure greater buy-in and retention !
• Reinvent training delivery – and discover the amazing impact it
will have on your participants
WHAT WILL IT COVER?
Eight Training Competencies
1) How adults learn
• Learning Grid
• Learning Styles
• Learning Styles & Training Style Inventory
• Learning Process
2) Planning Instruction
• Session Plans
3) Managing Instruction
4) Presentation Techniques
• Facilitation Vs. Training
• Power Presentation
5) Motivation
6) Instructional Strategies
• Ice Breakers, Energizers and Structured Activities
• Powerful Training Methodologies
7) Communication
8) Evaluation
• Measuring Training Evaluation
Measure ROI in Training
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program emphasizes the ROI Methodology developed
by industry leader Dr. Jack Phillips. Participants will experi-
ence the application of the ROI Process model. This includes
developing application impact objectives, isolating the
effects of the program, converting data to monetary values,
tabulating appropriate program costs, and calculating the
ROI.
IS IT RIGHT FOR ME?Appropriate for Training Heads / HRD Heads, Training Managers /
HRD Managers, Trainers /Facilitators, Executive Coaches, Evaluation
Managers and specialists & Performance Measurement specialists.
DURATIONTwo or three days depending on the intensity of the requirement.
WHAT WILL I LEARN? By the end of this course you will be able to:
• Identify the drivers for ROI accountability • Identify and describe the major steps in the ROI methodology • Identify and describe all 12 guiding principles • Develop a detailed evaluation plan • Identify and describe at least four ways to isolate the effects of a program • Identify at least six ways to convert data to monetary values • Identify and analyze intangible measures • Calculate the benefit cost ratio and the ROI • Communicate ROI data to a variety of stakeholders • Implement the ROI Process within the organization
WHAT WILL IT COVER?
Overview of the ROI Methodology
• Pieces of the results-based puzzle
• Levels of evaluation
• Types of data
• ROI Methodology process model
• Guiding principles of the ROI Methodology
• Criteria for selecting projects and programs to evaluate the
ROI
Evaluation Planning
• Instructional Design - Overview
Information Mapping
• Importance of business alignment
• Considerations when developing project objectives
• Planning documents to support data collection and data
analysis
Data Collection
• Data collection during project implementation
• Data collection after project implementation
• Tips to ensure an appropriate response rate
Data Analysis
• Isolation of program effects
• Data conversion to monetary value
• Fully-loaded project costs
• ROI calculation
• Intangible benefits
Reporting
• Common target audiences
• Impact study outline
• Evaluation Scorecard
Better TeamsChapter
Program Directory 2013
Outbound Team Building and Experiential Learning
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
AboutHigh Impact Team Building and Experiential Learning aims to
provide sustainable and productive changes to aid professional and
organisational growth. These programs can play a very significant
role in team bonding.
The activities in the program help develop, sharpen and fine-tune
the behavioural skills and qualities of an individual. They bring out
latent facets of one’s personality. Interactive sessions, creative
activities, leadership, team –building exercises, treasure hunts, etc,
are appealing dimensions of the program —the perfect base for
confidence building and the best platform for personality
development and team building.
What can an OBTB and OBEL do for your organization?It gives a free rein to the spirit of empathy, thus increasing
understanding and bettering the personal equation that an
employee has with his co-worker. This achieves the end the
outbound management training is looking for - improving
organisational productivity and quality of work output, and
increase in inter/intra personal relationships among the group.
What we doOur approach to Out Bound Team Building and Experiential Learning is ‘inside out’, wherein individuals look within and go beyond the accepted limits to reach new frontiers. The process involves team work and introspection that leads to change in thinking and behaviour that is facilitated by the trainers in the de-brief sessions. The learners’ ownership of decisions to change behaviour is high.
Team Effectiveness, Sensitising, Motivation, Leadership, Leadership Assessments Confidence Building, Breaking Barriers, Trust, Interdependence, Creativity & Problem Solving, Goals and Communication in teams are the areas that the OBTB & OBEL focuses on.
How we do it
Experiential Learning Process
Experiencing
• Making products or models
• Creating art objects
• Theatre
• Problem Solving
• Competing or collaborating
Sharing
• Declaring Feelings
• Reactions
• Observations
Processing
• Reconstruct patterns
• Examine shared experience
Generalizing
• Extrapolating learning to the outside world
Applying
• Application at work
What more?The group dynamics is captured through a video recording, and
the learning derived is reinforced to the team through a CD that is
created by our team of experts.
The group can also experience and enjoy the adventure activities
that the place has to offer.
Corporate ReadinessChapter
Program Directory 2013
Campus to Corporate
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
The module emphasizes on providing greater awareness of
corporate expectations and protocol that are critical to scale
up in today’s competitive corporate arena.
IS IT RIGHT FOR ME?Appropriate for new recruits.
DURATIONThe duration can range between one to three days depending on
the intensity of the intervention.
WHAT WILL I LEARN? By the end of this course you will be able to:
• Project a professional image of self and organization • Identify each individual’s communication styles and • Develop credibility based on trust and mutual respect • Realize how perceptions influence interactions and responses • Write emails that achieve the intended results
WHAT WILL IT COVER?
Making a Great First Impression
• How to present yourself to people
• Handling Handshakes
• How to make introductions
• Paying & Receiving Compliments
• Small Talk & Networking
• Managing Different Personalities
• Greeting and Introduction
• Business card etiquette
Body Language
• Understanding body language and its significant role in
communication
Building a Professional Image
• The dos and don’ts in dressing
• Packaging oneself
• Understand various dress codes for different occasions
• Clothes and Corporate Culture
• Personal Props and Accessories for Men and Women
International Business Protocol
• Corporate Protocol
• Forms of Address
• Greetings
• Dining Dos & Don'ts
• Tipping
• Gift Giving
Email Etiquette
• Structure, tone and style
• Formatting Tips
• Subject Line
• Closing statements
• Best Practices
Managing Yourself and Others
• DISC Profiling
Post Program - Email Scenarios
Language Enhancement Program
tel: 44- 4356 0077 e-mail: [email protected] www.greenbooks.co.in
This program will help you enhance your language skills and
help you communicate with clarity in all your face to face
conversations and written communications.
You will take a pre assessment to gauge your current proficiency in
writing, and after the course a post assessment will be taken to
track the improvement in skills. These assessments will be hosted
on GreenBooks Learning Management System (LMS),
"http://www.igreenbooks.com". You will receive the scores and a
detailed feedback on your assessment and the best part is you can
do it right from your workplace!
IS IT RIGHT FOR ME?Appropriate for new recruits whose role demands an excellent
communication skills.
DURATIONThe duration can range between one to three days depending on
the intensity of the intervention.
WHAT WILL I LEARN? By the end of this course you will be able to:
• Eliminate grammatical errors in writing
• Write well-structured emails
• Provide information with clarity and succinctness
• Write in a style that is appropriate to the audience
• Writing Effective Reports
• Prepare Minutes of Meeting
WHAT WILL IT COVER?
Grammar is fun
• Review the rules of grammar for more clarity
• Familiarising ourselves with grammatical elements– and
putting them into practice
• Words in different contexts – can we rely on spell check?
• Knowing what the most common mistakes are – and avoiding
them!
Learn to Punctuate – It’s as easy as a pie!
• How to punctuate correctly to make sense of our writing
• Avoiding the pitfalls of incorrect punctuation
Writing Structured Emails
• Using structures that add clarity and readability to your email
• Mind Map
• Cutting out unnecessary words and phrases
• Writing with the reader in mind
• Active Passive Structures
• Sentence Structure
• Setting the tone and style
• The end result – is it clear, accurate, professional?
Approach
• Planning the structure
• Sequencing the report
Adopting a professional style
• Use expressions that connect you with the reader
• Adopt a style that fits in with the objective of the report
What are the components of a report?
• The beginning, middle and end
Creating visual appeal
• The design of your document is important
• Create visuals to enhance the appeal of your document
Learning Management System
• Practice exercises in writing and grammar
• Passages for editing
• Feedback on participants’ emails
• Pre and post training assessment
• Review and Personal Development Plan
ClienteleSome of our clients who trust us
IT / ITESDell
Infosys
HCL
Verizon
Ramco Systems
Microland Limited
ShipNet Software Solution
Logica Pvt. Ltd
Mastek Ltd.
MindTree Ltd
iNautix Technologies India Pvt. Ltd.
IBM
Robert Bosch
HCL Infosystems Ltd.
Amazon
CADD
Cognizant
Kumaran Systems
Sensiple
Sify
CSS Corp
Take Solutions
TCS
TCS eServe
Temenos
Wipro
Sierra Atlantic
Aricent
Enterprise IT Solutions
Infotech Enterprises
Cap Gemini Business Services India Ltd.
AutomobileMahindra & Mahindra
Ashok Leyland
Apollo Tyres Ltd.
Hyundai
Renault Nissan
John Deere
TVSmotor
BFSIHSBC
SBI
Birla Sunlife Insurance
Deutsche Bank
Principal Global Services
Apollo Munich
D E Shaw
FMCGWatanmal
Reckitt Benckiser
Hindustan Unilever
Netafim
Unilever Sri Lanka Limited
Reitzel
Hospitality & TravelMahindra Holidays
Oberoi Hotels
GreenPark
Raintree
Creative Travel
VFS Global
HealthcareApollo Speciality Center
Raheja Hospital (Fortis Healthcare)
Apollo Hospital
InstitutionsICSI
VIT
British Council
Everonn
MMA
PharmaceuticalsSt Jude Medical India Pvt. Ltd
Siemens Healthcare Diagnostics Ltd.
Novartis
TTK
TelecommunicationTata Tele Services
Idea Aditya Birla
Vodafone
Quippo Telecom
Orange Business Services
Aircel
Hutchinson
TVS ICS
Manufacturing & EngineeringXerox India Ltd.
Canon India Pvt. Ltd.
Samsung
Air Liquide
Sundaram Fasteners Ltd
Coromandel Fertilizers
Grohe
Honeywell
Bosch
InfrastructureEmaar MGF
Bharat Aluminium Company (Vedanta)
L&T ECC
Tata Projects
NTPC
GreenPly
Avantha Power & Infrastructure Ltd.
Hindustan Construction Co. Ltd. (HCC)
Cairn India Ltd.
Castrol India Ltd.
NGOPopulation Service International (PSI)
Kyritek
Printing & PublishingElsevier
RetailAmalgamated Holdings Ltd(Cafe Coffee Day)
CPLMG
Titan
Haworth
Shoppers stop
LogisticsTNT India Pvt. Ltd.
First Flight Couriers Ltd
ConsultingDeloitte
MediaMy Radio City
Perfect Relations Ltd
Malayala Manorama
TataSky
Some of our clients who trust us
committed to excellence
2013 GreenBooks Learning Solutions. All rights reserved.
Hyderabad
Plot No:8, 1st Floor, Sarvasukhi Enclave, West MarredpallySecunderabad – 500 026
Tel: 040 2771 0440
www.greenbooks.co.in
Chennai
No.99-4, Sneha Sadan,Nungambakkam Hign Rd
Chennai - 600 034
Tel: +91 44 4356 0077