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Resilience& is a UK-based network of independently owned and managed consulting firms and independent experts who are leading different consulting practices to empower the community being more resilient in front of market and world’s dynamics. It is a world class practice-oriented consulting firm rendering advisory, audit and benchmarking. Resilience& is committed towards transformation.
Resilience& is a world class practice-oriented consulting firm working on consulting services, systems’ audit, and institutional and social corporate reforms.
PMO Services | Resilience& www.resilienceand.co.uk
Resilience& PMO Services help organizations to orchestrate their projects’ and programs’ performance as per the stakeholders’ planned interest. Project Management Office (PMO) is an innovative operational unit that can transform and lead organizational performance to robust and agile results.
Resilience& PMO Practice introduces a full-fledged framework to craft the basic pillars of PMO including people, process, tools, governance and risk in order to build the comprehensive program management either on departmental or organizational level.
Our Services• Project Management Office (PMO)• Enterprise PMO (EPMO)• PMO Governance• PMO Audit• PMO Index®• PMO Outsourcing• PMO Automation• Innovative PMO• Monitoring & Evaluation• Major Programs Transformation• Enterprise Risk Management (ERM)• Tenders and Vendor Management• Services Level Agreement (SLA)• Operational Level Agreement (OLA)
Project Management
Office (PMO)
Craft your operational excellence
3PMO Services | Resilience& www.resilienceand.co.uk
How we craft
efficient PMO ?
Assess Craft Mature Automate Audit
4PMO Services | Resilience& www.resilienceand.co.uk
Our Methodology | Craft your operational excellence
5PMO Services | Resilience& www.resilienceand.co.uk
Key Results• Projects/Programs/Portfolios
Scorecard• Projects Dashboard• Projects Governance • Projects’ Acceptance Criteria• Projects/Program Monitoring &
Evaluation• Key Performance and Success
Indicators• Project Audit Reports• Processes Charters• Vendors Performance Reports• Services Catalogs
How We Craft it?• Involving all concerned stakeholders• Applying full project management
cycle• Progressively upgrading the PMO
from reactive/supportive to directive model
• Capitalizing on main pillars of people, process, tools, risks and governance to integrate and enrich the framework implementation
PMO
Governance
6PMO Services | Resilience& www.resilienceand.co.uk
Approach
Define key stakeholders Review existing organization
governance models to adapt (if any) Review existing organization related
policies, procedures and processes
Craft the initial PMO governance to be mapped with the existing organizational assets: strategy, processes, people, tools and KPIs
Start pilot implementation till maturity phase
Apply fine-tuning activities to fit the existing operational model
Monitor, evaluate and improve
Authority Governance Reporting Process Integration Cost Saving Vendors Management
PMO AuditResilience& is your independent PMO audit and process assurance partner
How do we can help your PMO Organizations?
o Design PMO Audit Criteria based on the functional and processes scope
o Customize PMO Audit Checklist based on your industryo Link PMO Criteria with the organizational strategyo Conduct PMO Audit across different projects and
programs
o Conduct PMO Audit on the outsourced processes (Vendor’s side)
o Categorize PMO Audit finding; risk-based, prioritized processes, critical departments
o Deliver recommendation and improvement planso Train your staff to apply PMO Audit themselves
PMO Services | Resilience& www.resilienceand.co.uk 7
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PMO Index®Resilience& has developed comprehensive modular index for PMO maturity assessment inany organization adopting PMO Practice.
People Index
Competency Framework
RACI Matrix
Allocation
Utilization
Processes Index
Process Documentation
Integration
Service Catalogue Mapping
Benchmarking
Technology Index
Processes Automation
Reporting Tools
Dashboard & BI
Scalability
Agility
Accessibility
Management Index
Segregation of duties
Reporting
Leadership
Empowerment
Continuous Improvement
Stakeholders Index
Awareness
Involvement
GRC Index
Governance Measures
Risk Measures
Compliance KPIs
Vendor Index
SLA
Performance Evaluation
Responsive L1
Organized L2
Mature L3
Orchestrator L4Why Resilience& PMO Index®?
Industry specific Each module can be applied independently (Modular) Easy to apply and master Business-oriented and quantitatively presented reports Developed based on Project Management and Processes
Excellence best practices
PMO Services | Resilience& www.resilienceand.co.uk
Cost-effective PMO Operations Efficient reporting frequency Subject matter experts PMP Certified Professionals
Compliant operations with PMI guidelines
Proactive stakeholders management Powerful vendor management
Why outsourcing your PMO operations?
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PMO
Outsourcing
Maintain control over your running projects with minimum cost and highest efficiency
PMO Services | Resilience& www.resilienceand.co.uk
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Innovative PMO
Build real creative space for innovative ideasand initiatives for new business products
An innovative PMO supports
the innovation process inside
an organization, the process
of translating an idea or
invention into a product or
service that creates value or
for which customers will pay,
and helps gaining and
sustaining its competitive
advantages in both private
and public sectors.
What we deliver?
• Marketplace independent competitive insights
• Area specific emerging trends and technologies
• Customer/consumer analysis• Strategic disruption decision list• Transition plan• Design for specific goals• List of portfolio projects• List of innovation projects• Business strategy drivers list
Ideas/ Incubator Prioritization Development Commercialization Implementation
Innovation Strategy
People & Organization
PMO Services | Resilience& www.resilienceand.co.uk
Monitoring &
Evaluation
(M&E)
Special project needs independent monitoring and evaluation mission to stand on the overall project performance, utilized resources, key success criteria, stakeholders’ interest, and overall KPIs. What We Deliver
• Results framework development• Performance monitoring plan
development• M&E system design• Data quality assessments• Data collection and monitoring• Performance management system
development• Performance evaluations• Impact evaluations
11PMO Services | Resilience& www.resilienceand.co.uk
Major Program Transportation (MPT)
It is a robust, flexible systems implementationmethodology that is based on the major packageimplementation methodologies used for today’s majorand complex Transformation and Implementationprojects. The methodology provides our clients andimplementation teams a detailed execution roadmap thatwill ensure a well-executed and high-qualityTransformation or Implementation effort.
Our Major Program Transformation Service Offerings: Define business cases, vision and case for change Define project charter, scope and budget Identify key stakeholders and capture stakeholder
requirements Create change network Conduct workforce impact assessment
Resilience& can help you to:
Achieve a high quality implementation and ensure review checkpoints are in place.
Create a benefit-linked design to ensure that value for money is being delivered.
A consistent approach should be used to drive quality
and ensure maximum re-use of available components and design patterns.
Design an iterative roadmap that is comprehensive to remove and correct gaps in the solution.
Transformative design and deployment that use the best practices and deliver the maximum ‘value add’ to the project.
PMO Services | Resilience& www.resilienceand.co.uk
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Enterprise Risk Management (ERM)
Resilience& Risk management specialists identify and evaluate project risks, manage risk registers, facilitate qualitative risk assessments, conduct quantitative risk analyses and develop risk mitigation strategies and plans. We develop qualitative risk assessments in conjunction with project stakeholders; integrate those assessments into robust, quantitative cost and schedule risk analyses, and monitor and mitigate any risks accordingly.
Risk Identification
Risk Impact Assessment
Risk Prioritization
Analysis
Risk Treatment
Our Major Enterprise Risk Management Strategy Service Offerings:• Risk identification.• Qualitative and Quantitative Risk analysis.• Strategic Risk Assessment.• Risk registers and Risk response plans.• Risk management coaching material
PMO Services | Resilience& www.resilienceand.co.uk
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Tenders, Vendor, SLA and OLA Services
Integrated scope, tenders and services management
Tenders & Vendors Management
RFP writing and development based on CBAP methodology.
Vendors’ assessment and selection
Proposal development and evaluation (proposal evaluation scoring system)
Creating accurate Bidding processes. Setting clear tendering procedures. Full Vendor monitoring and control. Reducing procurement risks.
Service Level Management (SLA)
Design SLA for Software Contracts Design SLA for Hardware Contracts Design SLA for outsourced Managed
Services Contracts Design SLA for outsourced services Manage SLA’s KPIs Analyze vendor performance
Operation Level Agreement (OLA)
Design internal cross-departmental services catalogue
Identify internal services KPIs
PMO Services | Resilience& www.resilienceand.co.uk
Training and PMO Coaching Services
Practical learning experience . . . PMI Exam Preparation
Courses
Project Management Professional
Program Management Professional
Portfolio Management Professional
Certified Associate in Project Management
Risk Management Professional
PMI Professional in Business Analysis
PMI Agile Certified Practitioner (PMI-ACP)
GAQM Exam Preparation Courses
Associate in Project Management (APM)
Certified Project Director (CPD)
Certified Risk and Crisis Manager (CRCM)
Certified Agile Scrum Master (CASM)
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Resilience& tailored in-house corporate programs that is followed by series of coaching sessions and assessment for individuals and entire organization’s units.
You can tailor your own organization’s transformation training programs by contacting:[email protected]
PMO Services | Resilience& www.resilienceand.co.uk
Client’s Benefits
Key Deliverables
PMO Governance Model RACI Matrix Organizational KPIs Service Catalogues Projects Qualifier/Categories Projects Acceptance Criteria PMO/EPMO dashboard PMO Maturity Assessment PMO Processes Charter PMO Resources Assessment Processes KPIs reports Resources Skills Matrix
Resources allocation reports Vendor’s performance reports Budget monitoring reports Policies, procedures and operational
manuals Operational Controls Quality & Operational Excellence Controls Process Maturity Assessment Processes Charter Business Processes Manual for each
department (AS-IS) & (TO-BE) Resources Skills Matrix Service Catalog
Segregation of duties, authorities and responsibilities
Implementation of corporate risk and
compliance controls
Risk-free Implementation Management with confident
results
Integration with other corporate processes
Budget monitoring Vendor Management
Key Standards & Best Practices
CBAP | OUM | PMBOK | ISO | ITIL | COBIT | EFQMCorporate Governance Standards | Center of Excellence Models
Why Resilience& Strategy Practice?
Globally recognized professionals Regional experience in MENA region, more than
30+ years Certified consultants Different industries’ exposure From SMEs to MEGA corporate engagements International partnerships with top-leading
research and benchmarking institutes Operational excellence Dedicated business cases Senior consultants and partners deployed during
the engagement Senior coaching during and after the engagement
16PMO Services | Resilience& www.resilienceand.co.uk
www.resilienceand.co.uk
Resilience& Strategy Practice | EMEA
Kuwait OfficeShayma Tower Floor 10 | Murgab, Omar Bin Al-Khattab Street. PO Box - 5819, Kuwait City, Safat 13059. [email protected]
Oman Office1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, [email protected]
Egypt OfficeNew Cairo Finance Center (NCFC)Plot 140 - Banking Sector , 5th Settlement, New CairoPostal code: 11835, Cairo , Egypt [email protected]
[email protected]@resilienceand.co.uk
Greece (Athens)Kifissias Av. 303, Kifissia (Open Case 303)[email protected]
Passionate for Excellence
Committed
Towards
Transformation
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London Office (HQ)47 ChurchfieldRoad, W36AY, London, [email protected]