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1/12/2012 PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in Entrepreneurship 2009/10 PROGRAM EVALUATION PLAN CALHOUN COMMUNITY COLLEGE UNIT PURPOSE AND DESCRIPTION: (What is the role of your unit within the College?) The Business Administration Program provides education and training opportunities for students who are interested in pursuing business careers in accounting (financial or managerial), business administration, entrepreneurship (self-employment in the small business sector), management (small business sector) and real estate sales and management. This program is also appropriate for students who are employed and who wish to upgrade their business skills and knowledge. RLS101 Real Estate Principles (as approved by the Alabama Real Estate Commission) is a pre- licensure course for those interested in selling real estate. This program is not designed for transfer, although some of the courses may transfer to some senior institutions ALIGNMENT OF PROGRAM OUTCOMES WITH THE INSTITUTION’S MISSION STATEMENT AND THE PLAN FOR STUDENT SUCCESS: The mission of Calhoun Community College is to provide quality, innovative instruction and promote community development and cultural enrichment by (1) ensuring open access, (2) providing responsive student support services, (3) valuing diversity, (4) integrating assessment, accountability and improvement, (5) assuring a safe environment, (6) promoting lifelong learning, (7) securing partnerships for economic development, (8) facilitating research efforts to meet workforce development needs, and (9) supporting professional development. The Business Administration program purpose assigns with items (4), (6), (8) and (9) of the College’s Mission Statement.
Transcript

1/12/2012

PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in

Entrepreneurship 2009/10 PROGRAM EVALUATION PLAN

CALHOUN COMMUNITY COLLEGE

UNIT PURPOSE AND DESCRIPTION: (What is the role of your unit within the College?) The Business Administration Program provides education and training opportunities for students who are interested in pursuing business careers in accounting (financial or managerial), business administration, entrepreneurship (self-employment in the small business sector), management (small business sector) and real estate sales and management. This program is also appropriate for students who are employed and who wish to upgrade their business skills and knowledge. RLS101 Real Estate Principles (as approved by the Alabama Real Estate Commission) is a pre-licensure course for those interested in selling real estate. This program is not designed for transfer, although some of the courses may transfer to some senior institutions

ALIGNMENT OF PROGRAM OUTCOMES WITH THE INSTITUTION’S MISSION STATEMENT AND THE PLAN FOR STUDENT SUCCESS:

The mission of Calhoun Community College is to provide quality, innovative instruction and promote community development and cultural enrichment by (1) ensuring open access, (2) providing responsive student support services, (3) valuing diversity, (4) integrating assessment, accountability and improvement, (5) assuring a safe environment, (6) promoting lifelong learning, (7) securing partnerships for economic development, (8) facilitating research efforts to meet workforce development needs, and (9) supporting professional development. The Business Administration program purpose assigns with items (4), (6), (8) and (9) of the College’s Mission Statement.

1/12/2012

PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in

Entrepreneurship 2009-10 PROGRAM EVALUATION PLAN

CALHOUN COMMUNITY COLLEGE

Competency Area

Student Learning

Outcome

Methods of

Evaluation or

Assessment

Evaluation or

Assessment

Standards

Assessment Results

Explain how

results were used

to improve student

learning,

curriculum, or

program.

Business Principles

Business

Communication

Upon completion of

the Business

Administration

Program, students

will have an

understanding of

business principles

including planning,

organizing, staffing,

directing and

controlling.

Upon completion of

the Business

Administration

Program, students

will create a written

resume with a cover

letter.

BUS 275 Final Exam

Student Resumes with

Cover Letter

Completing this

course, students take

the final exam. At

least 70% of the

Business

Administration

students will score

70% or better on the

final exam. A copy of

the BUS275 is

attached.

At least 70% of

Business

Administration

Students will produce

a completed resume

and cover letter with a

score of 70 or better.

The scoring rubric is

attached.

Analysis of data

shows that 62.5% of

the Business

Administration

students scored 70%

or better on the final

exam. This

measurement is 7.5

points below the

expected metric of

70%. Only one

section of this class

was taught.

Analysis of data

shows that 85.39% of

the Business

Administration

students scored 70%

or better on the

Resume with Cover

letter. This

measurement is less

than 1 point below the

expected metric of

Results of the final

exam for individual

students and sections,

were disseminated to

all Business faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

Results of the graded

resume and cover

letter for individual

students and sections,

were disseminated to

all Business faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

1/12/2012

Accounting Skills

Economics

Upon completion of

the Business

Administration

Program, students

will be able to

complete the

accounting cycle.

Upon completion of

the Business

Administration

Program, students

will demonstrate an

understanding

fundamental

economic principles

and current economic

conditions.

Graded Bus 241

Comprehensive

Project that includes a

complete business

accounting cycle (also

known as a practice

set in accounting).

The use of 10

standard questions on

the ECO 232 post-test

which address

awareness of core

economic principles

and current economic

events. A copy of the

post-test and grading

rubric is attached.

At least 70% of

Business

Administration

Students will

complete an

accounting project

encompassing one

complete business

accounting cycle with

a score of 70% or

better.

At least 70% of

Business

Administration

Students will answer

70%, or more, of the

selected questions

correctly.

70%

Analysis of data

shows that 98.51% of

the Business

Administrations

students scored 70%

or better on the

Accounting

Comprehensive

Project

Analysis of data

shows that 58% of the

Business

Administration

students scored 70%

or better on the

Economics

Microeconomics

Post-test. This

measurement is 12

points less than the

expected metric of

70%

Results show that our

students are

exceeding the desired

metric by over 28

points. These results

were shared with the

BUS241 faculty at the

end of each semester.

This information was

used to revise and

improve course

instruction.

Results of the

posttest, for

individual students

and sections, were

disseminated to all

Economics faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

1/12/2012

BUS275 Final Exam 2009-2010 Results

Percentage Frequency

Scored > =70% 62.5 10

Scored < 70% 37.5 5

This data is based upon a single class. This was the only section offered.

0 10 20 30 40 50 60 70

Scored >=70%

Scored < 70%

Percentage

1/12/2012

BUS215 Resume Grade Results for 2009-2010

Percentage Frequency

Scored >=70% 69.09 76

Scored < 70% 30.91 13

This data is based upon 4 sections taught by two instructors.

0 10 20 30 40 50 60 70 80

Scored >=70%

Scored < 70%

Percentage

1/12/2012

BUS241 Comprehensive Project Results for 2009-2010

Percentage Frequency

Scored >=70 98.51 198

Scored <70 1.49 3

Didn't do the assignment

59

This data is based upon 10 sections taught by three instructors

98.51

1.49

0 20 40 60 80 100 120

Scored >=70

Scored <70

Percentage

1/12/2012

Economics Post-Test Results for 2009-2010

Percentage Frequency

Scored >=70% 58% 138 Scored < 70% 42% 98

This data is based upon 10 Sections and 5 instructors.

0% 10% 20% 30% 40% 50% 60% 70%

Scored >=70%

Scored < 70%

Percentage

1/12/2012

BUS275 Final Exam with Scoring Rubric

Grade Test: Final Exam: Chapters 1 - 19

Assign a grade and feedback for the current test attempt. When available, click Save and Next or use the arrow buttons to navigate through or

grade the attempts in the queue one at a time. If no grade is assigned to the attempt, clicking Save and Next will not change the status of the

attempt. If multiple attempts for a test have been allowed, a Student's grade is not released until all of the attempts have beeen graded. Click

Hide User Names to grade attempts anonymously. Click Show User Names to display user information. More Help

Test Information

Status Completed

Score 100 out of 115 points

Time Elapsed 1 hour, 40 minutes out of 2 hours.

Started Date 12/13/11 12:07 PM

Submitted Date 12/13/11 1:48 PM

Instructions

Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.

Question 1: Multiple Choice

For the video that was viewed in class, the lecturer's name is

Given Answer:

Dr. Randy Pausch

Correct Answer:

1/12/2012

Dr. Randy Pausch

5out of 5 points

Question 2: Multiple Choice

The name of the video that we watched in class is

Given Answer:

The Last Lecture

Correct Answer:

The Last Lecture

5out of 5 points

Question 3: Multiple Choice

Which of the following is (are) a motivator(s) for this video that we viewed in class?

Given Answer:

All of the above

Correct Answer:

All of the above

1/12/2012

5out of 5 points

Question 4: True/False

Nonprogrammed decisions require six steps, however, programmed decisions being structured and well understood requires only one

step.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 5: True/False

Efficiency can be calculated as the amount of resources used to produce a product or service.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 6: True/False

Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to

as suppliers.

1/12/2012

Given Answer: False

Correct Answer: False

1out of 1 points

Question 7: Multiple Choice

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Given Answer:

Write lengthy explanations

Correct Answer:

Write lengthy explanations

1out of 1 points

Question 8: True/False

The virtual teams have resulted from globalization and advances in technology.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 9: True/False

Level 5 leaders are ambitious for themselves and their organizations.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 10: Multiple Choice

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the

following criteria for effective goals?

Given Answer:

Covers key result areas

Correct Answer:

Covers key result areas

1out of 1 points

Question 11: Multiple Choice

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

1/12/2012

Given Answer:

The moral-rights approach

Correct Answer:

The moral-rights approach

1out of 1 points

Question 12: Multiple Choice

Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss.

This style of conflict resolution is known as

Given Answer:

mediation.

Correct Answer:

mediation.

1out of 1 points

Question 13: True/False

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments

for the costs involved with human resource management.

1/12/2012

Given Answer: False

Correct Answer: False

1out of 1 points

Question 14: Multiple Choice

Culture can be defined as

Given Answer:

the set of key values, beliefs, understandings, and norms shared by members of an organization

Correct Answer:

the set of key values, beliefs, understandings, and norms shared by members of an organization

1out of 1 points

Question 15: Multiple Choice

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Given Answer:

Face to face contact

Correct Answer:

1/12/2012

Face to face contact

1out of 1 points

Question 16: Multiple Choice

Good examples of ____ decisions are strategic decisions.

Given Answer:

nonprogrammed

Correct Answer:

nonprogrammed

1out of 1 points

Question 17: Multiple Choice

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was

Given Answer:

human relations.

Correct Answer:

human relations.

1/12/2012

1out of 1 points

Question 18: Multiple Choice

Which of these styles would likely be appropriate for a counseling job?

Given Answer:

Sensation-feeling

Correct Answer:

Sensation-feeling

1out of 1 points

Question 19: Multiple Choice

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace

has a

Given Answer:

divisional structure.

Correct Answer:

divisional structure.

1out of 1 points

1/12/2012

Question 20: True/False

Recency supports the old truism that first impressions really do count.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 21: True/False

Rational persuasion is one interpersonal influence tactic available for leaders.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 22: True/False

The tendency to see one's own personal traits in other people refers to attribution.

Given Answer: False

Correct Answer: False

1/12/2012

1out of 1 points

Question 23: True/False

The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for

production.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 24: Multiple Choice

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

Given Answer:

monoculture.

Correct Answer:

monoculture.

1out of 1 points

Question 25: True/False

1/12/2012

More organizations are requiring all employees to perform boundary-spanning because of environmental turbulence and uncertainty.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 26: True/False

Operations management represents the field of management that specializes in the physical production of goods and services.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 27: Multiple Choice

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

Given Answer:

mission, tactical, operational

Correct Answer:

mission, tactical, operational

1/12/2012

1out of 1 points

Question 28: True/False

As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later

team expectations.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 29: True/False

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 30: True/False

Groupthink describes the tendency to go along with others for the sake of avoiding conflict.

Given Answer: False

1/12/2012

Correct Answer: False

1out of 1 points

Question 31: True/False

Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute

and sell those products to customers.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 32: Multiple Choice

Frank Gilbreth felt that efficiency equated with ____.

Given Answer:

one best way to do work

Correct Answer:

one best way to do work

1out of 1 points

Question 33: Multiple Choice

1/12/2012

Which of the following is a formal team composed of a manager and his or her subordinates?

Given Answer:

Vertical team

Correct Answer:

Vertical team

1out of 1 points

Question 34: Multiple Choice

Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?

Given Answer:

Dog

Correct Answer:

Dog

1out of 1 points

Question 35: True/False

1/12/2012

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 36: True/False

The relationship-oriented leader performs better in situations of intermediate favorability because human relations skills are important

in achieving high group performance.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 37: Multiple Choice

The ____ leader is distinguished by their ability to bring about organizational change.

Given Answer:

transformational

Correct Answer:

1/12/2012

transformational

1out of 1 points

Question 38: Multiple Choice

Candice is a member of a team at Juggle, Inc. She meets with co-workers from her department to discuss ways to improve quality and

the general work environment. This is an example of a

Given Answer:

problem-solving team.

Correct Answer:

problem-solving team.

1out of 1 points

Question 39: Multiple Choice

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an

example of

Given Answer:

legitimate power.

Correct Answer:

1/12/2012

legitimate power.

1out of 1 points

Question 40: True/False

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and

existing only until the task is completed.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 41: Multiple Choice

____ matches with the preconventional level of personal moral development.

Given Answer:

Task accomplishment

Correct Answer:

Task accomplishment

1out of 1 points

Question 42: Multiple Choice

1/12/2012

____ is an organization structure that divides the major functions of the organization into separate companies.

Given Answer:

The virtual network approach

Correct Answer:

The virtual network approach

1out of 1 points

Question 43: True/False

The ideal size of work teams often is thought to be eight

Given Answer: False

Correct Answer: False

1out of 1 points

Question 44: Multiple Choice

____ refers to the tendency for the presence of others to enhance one's motivation and performance.

Given Answer:

1/12/2012

Public praise

Correct Answer:

Social facilitation

0out of 1 points

Question 45: Multiple Choice

The early research on leadership traits was referred to as the

Given Answer:

great man approach.

Correct Answer:

great man approach.

1out of 1 points

Question 46: True/False

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Given Answer: False

Correct Answer: True

1/12/2012

0out of 1 points

Question 47: Multiple Choice

Downward communication is usually used to communicate information about all of the following EXCEPT

Given Answer:

suggestions for improvement.

Correct Answer:

suggestions for improvement.

1out of 1 points

Question 48: True/False

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments

to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 49: Multiple Choice

1/12/2012

Which of the following organizations have a flat structure compared to others?

Given Answer:

Organization B with three hierarchical levels

Correct Answer:

Organization B with three hierarchical levels

1out of 1 points

Question 50: True/False

Front-line mangers have the final responsibility for strategic planning.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 51: Multiple Choice

When a small community hospital decides to add a radiation therapy unit, it is considered as a

Given Answer:

programmed decision.

1/12/2012

Correct Answer:

nonprogrammed decision.

0out of 1 points

Question 52: True/False

Customers are the people and organizations in the environment who acquire goods or services from the organization.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 53: True/False

Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 54: Multiple Choice

1/12/2012

The organization's reason for existence is known as

Given Answer:

the organization's mission.

Correct Answer:

the organization's mission.

1out of 1 points

Question 55: True/False

The functional structure is sometimes called a product, a program, or self-contained unit structure.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 56: True/False

One of the important reasons for the success of UPS is the concept of bureaucracy.

Given Answer: True

Correct Answer: True

1/12/2012

1out of 1 points

Question 57: True/False

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a

highly interdependent system of people and work.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 58: True/False

Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an

organization.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 59: True/False

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

1/12/2012

Given Answer: True

Correct Answer: True

1out of 1 points

Question 60: Multiple Choice

____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

Given Answer:

Exposure

Correct Answer:

Exposure

1out of 1 points

Question 61: True/False

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable

accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 62: Multiple Choice

Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?

Given Answer:

Exchange rate

Correct Answer:

Exchange rate

1out of 1 points

Question 63: Multiple Choice

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more

than would be normally expected. Which of the following terms best describes Marion?

Given Answer:

Charismatic leader

Correct Answer:

Charismatic leader

1out of 1 points

Question 64: Multiple Choice

1/12/2012

When properly managed, ____ can create additional value with existing resources, providing a big boost to the bottom line.

Given Answer:

synergy

Correct Answer:

synergy

1out of 1 points

Question 65: Multiple Choice

All of the following are characteristics of administrative decision making model EXCEPT

Given Answer:

conditions of certainty.

Correct Answer:

conditions of certainty.

1out of 1 points

Question 66: Multiple Choice

1/12/2012

____ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies

in a way that will provide a sustained competitive advantage.

Given Answer:

Dynamic capability

Correct Answer:

Dynamic capability

1out of 1 points

Question 67: Multiple Choice

____ is the final step in the MBO process.

Given Answer:

Appraise overall performance

Correct Answer:

Appraise overall performance

1out of 1 points

Question 68: Multiple Choice

1/12/2012

The conventional stage of moral development is best described by which of the following statements?

Given Answer:

Everybody else is doing it, so it must be okay.

Correct Answer:

Everybody else is doing it, so it must be okay.

1out of 1 points

Question 69: Multiple Choice

____ describes whether a person who has observed others handle situations in the same way he would.

Given Answer:

Consistency

Correct Answer:

Consensus

0out of 1 points

Question 70: Multiple Choice

Research has shown that

1/12/2012

Given Answer:

diverse groups are more creative than homogeneous groups.

Correct Answer:

diverse groups are more creative than homogeneous groups.

1out of 1 points

Question 71: True/False

A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 72: Multiple Choice

The legal-political environment, in international operations, includes which of the following?

Given Answer:

Political risks

Correct Answer:

1/12/2012

Political risks

1out of 1 points

Question 73: True/False

The communication and education approach for overcoming resistance to change should be used when the change is technical and the

users need accurate information and analysis to understand change.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 74: Multiple Choice

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in

reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

Given Answer:

Direct investing

Correct Answer:

Direct investing

1out of 1 points

1/12/2012

Question 75: Multiple Choice

Which of the following statements is true?

Given Answer:

Self-managed teams are empowered with decision-making authority.

Correct Answer:

Self-managed teams are empowered with decision-making authority.

1out of 1 points

Question 76: True/False

A plan tells "why" to achieve the goal.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 77: Multiple Choice

All of the following are cultural dimensions as defined by the GLOBE Project, except:

1/12/2012

Given Answer:

masculinity

Correct Answer:

masculinity

1out of 1 points

Question 78: Multiple Choice

Which of the following typically is NOT considered a staff department?

Given Answer:

Strategic planning

Correct Answer:

Manufacturing

0out of 1 points

Question 79: Multiple Choice

The classical model of decision making is based on ____ assumptions.

Given Answer:

1/12/2012

economic

Correct Answer:

economic

1out of 1 points

Question 80: True/False

A transnational strategy seeks to achieve both global integration and national responsiveness.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 81: Multiple Choice

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Given Answer:

Collaborative innovation

Correct Answer:

Collaborative innovation

1/12/2012

1out of 1 points

Question 82: Multiple Choice

Which of the following is an incorrect fit in a stable organizational environment?

Given Answer:

A horizontal structure

Correct Answer:

A horizontal structure

1out of 1 points

Question 83: Multiple Choice

The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.

Given Answer:

Euro

Correct Answer:

Euro

1out of 1 points

1/12/2012

Question 84: True/False

The management science perspective emerged after World War II to treat problems associated with improving manufacturing.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 85: Multiple Choice

The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies

include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functional-

level strategies are consistent with which of the following strategies?

Given Answer:

Overall cost leadership

Correct Answer:

Overall cost leadership

1out of 1 points

Question 86: Multiple Choice

1/12/2012

Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) ____ strategy.

Given Answer:

focus

Correct Answer:

focus

1out of 1 points

Question 87: Multiple Choice

____ works best for employees with moderate readiness, according to Hersey and Blanchard.

Given Answer:

Selling and telling

Correct Answer:

Selling and participating

0out of 1 points

Question 88: True/False

The reality of today's borderless companies also means that consumers can easily identify from which country they are buying.

1/12/2012

Given Answer: False

Correct Answer: False

1out of 1 points

Question 89: Multiple Choice

Which of the following means that all the information the decision-maker needs is fully available?

Given Answer:

Certainty

Correct Answer:

Certainty

1out of 1 points

Question 90: True/False

According to MANAGER'S SHOPTALK in Chapter 15, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people

are driven by higher-level needs.

Given Answer: False

Correct Answer: False

1out of 1 points

1/12/2012

Question 91: True/False

Permissive expectations typically would fit in a traditional vertical structure with fixed rules and a clear hierarchy of authority.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 92: Multiple Choice

____ is incentive pay that ties at least part of compensation to employee effort and performance.

Given Answer:

Pay-for-performance

Correct Answer:

Pay-for-performance

1out of 1 points

Question 93: True/False

People in management positions have formal authority to direct and control immediate subordinates.

1/12/2012

Given Answer: False

Correct Answer: True

0out of 1 points

Question 94: True/False

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 95: True/False

Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 96: True/False

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The contingency approach links the leader's behavioral style with the task readiness of subordinates.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 97: Multiple Choice

Keys to effective listening include all of the following EXCEPT

Given Answer:

have preconceptions.

Correct Answer:

have preconceptions.

1out of 1 points

Question 98: True/False

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Given Answer: True

Correct Answer: True

1/12/2012

1out of 1 points

Question 99: Multiple Choice

____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.

Given Answer:

Ethical responsibility

Correct Answer:

Ethical responsibility

1out of 1 points

Question 100: Multiple Choice

Which of the following is not a function of management?

Given Answer:

Performance

Correct Answer:

Performance

1out of 1 points

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Question 101: True/False

The administrative model of decision making describes how manager actually make decisions in difficult situations.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 102: Multiple Choice

A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.

Given Answer:

team-based

Correct Answer:

horizontal matrix

0out of 1 points

Question 103: Multiple Choice

The three subfields of the classical perspective include

1/12/2012

Given Answer:

administrative management, bureaucratic organization, and scientific management.

Correct Answer:

administrative management, bureaucratic organization, and scientific management.

1/12/2012

Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area

Student Name: _____________________________________________________________Date: _____________________________________

Score 4 3 2 1

Organization and Form The writer uses a clear

and organized resume

format and the correct

and complete form for

a business letter. The

resume has identified

sections, which contain

complete and accurate

facts. Sections

are organized in a sensible

way: chronologically,

by order of importance,

or by skill.

The cover letter contains

the six essential

parts: heading, inside

address, salutation,

body, closing, and

signature.

The writer uses an organized

resume format

and the correct

form for a business letter.

The resume has

identified sections,

which contain accurate

facts. Sections are

organized in a sensible

way: chronologically,

by order of importance,

or by skill. The

cover letter contains

the six essential parts:

heading, inside address,

salutation,

body, closing, and

signature.

The writer tries to

arrange the resume on

the page and approximates

the correct form

for a business letter.

The resume contains

accurate facts, but these

may not be arranged in

a logical way. The

cover letter may be

missing one or two

essential parts.

The writer demonstrates

a lack of understanding

of the correct

form for a resume and

business letter. The resume

is disorganized

and hard to understand;

section headings

may be used inconsistently

or may be missing

entirely. The letter

may lack several essential

parts.

Elements of Business Writing The resume fills a single

page. It is written in

brief, understandable

phrases and contains

relevant or standard

facts. It does not contain

the pronoun I. The

letter explains its purpose

and identifies

what the writer wants:

a job, an interview, or

consideration. The letter

uses formal language

and contains no

extraneous details.

The resume fills a single

page. It is written in

phrases and contains

mostly facts about educational

background

and experience. The

letter identifies what

the writer wants: a job,

an interview, or consideration.

The letter uses

formal language, but

the level of language

may be inconsistent.

The resume may not

fill the page. It is written

in words and

phrases that contain

assorted facts about

educational background

and experience;

these details may

be incomplete or hard

to understand. The letter

may not clearly

identify what the

writer wants, and

some parts may be

missing or may be

missing elements.

The resume may not

fill the page. Facts

about educational

background and experience

may be incomplete

and difficult to

understand. Important

details are omitted. In

the letter, the writer

does not state the

purpose for writing.

The level of language

is inconsistent or

inappropriate.

Grammar, Usage, Mechanics,

and Spelling

There are no errors in

mechanics, usage,

grammar, or spelling.

There are some errors

in mechanics, usage,

grammar, or spelling,

but they do not detract

from the meaning.

There are noticeable

errors in mechanics,

usage, grammar, or

spelling. Some of

these may hinder

comprehension.

The resume and letter

are hard to understand

because of numerous

errors in mechanics,

usage, grammar, or

spelling.

1/12/2012

Comments: _______________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

1/12/2012

Core Questions from the Economics 232 Pre-/Post-Test

1. What is the opportunity cost of buying a new car?

a) The value of other goods and services you could have purchased with the money you spent on the car

b) The price you paid for the car

c) The cost of operating and maintaining the car

d) The difference between the price of the car and the price of a used car

2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza

a) he will sell more pizzas.

b) he will sell fewer pizzas.

c) his profit will rise.

d) his profit will fall.

3. Which of the following would cause a shortage?

a) A price ceiling set below the equilibrium price.

b) A price ceiling set above the equilibrium price.

c) A price floor set below the equilibrium price.

d) A price floor set above the equilibrium price.

4. In order to increase tax revenue, the government should

a) raise taxes on goods with elastic demands.

b) raise taxes on goods with inelastic demands.

c) raise taxes on luxury items purchased mostly by the wealthy.

d) place equal taxes on all goods.

5. Marginal utility refers to the

a) additional satisfaction from consuming the last unit of a good.

b) additional profit generated by the last unit of a good sold.

c) benefit derived from all units of a good consumed.

d) opportunity cost of a good.

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6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If Stephanie charges $700 per waterbed, how much total profit will she earn?

Price (per bed) Quantity Demanded

$1000 1

$900 2

$800 3

$700 4

$600 5

a) $2800.

b) $2500.

c) $1600.

d) $1200.

7. Which of the following is necessary for perfectly competitive markets to exist?

a) A high level of advertising.

b) Barriers to entry for new firms.

c) A few firms have large shares of the market.

d) Firms with products that are perfect (identical) substitutes for each other.

8. Which of the following would reduce monopoly power in an industry?

a) Reducing the length of copyrights and patents.

b) Mergers between existing firms.

c) Allowing collusion between existing firms.

d) Strengthening licensing requirements in a profession.

9. Price discrimination

a) only occurs in competitive markets.

b) almost always is illegal in the United States.

c) is beneficial to some consumers.

d) reduces producers’ profits.

10. A public good is characterized by which of the following?

a) People who do not pay for the good can be excluded from using it.

b) If one person uses the good, it does not reduce its usefulness to others.

c) It is easy to determine who should pay the cost of the good.

d) All the above are characteristic of a public good.

1/12/2012

Grading Rubric for the ECO232 Post-Test 1(a) 2(a) 3(a) 4(b) 5(a) 6(c) 7(d) 8(a) 9(c) 10(b)

1/12/2012

PROGRAM NAME: Associate in Applied Science Degree in Business Administration – Accounting Technology, Business Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in

Entrepreneurship 2010-11 PROGRAM EVALUATION PLAN

CALHOUN COMMUNITY COLLEGE

Competency Area

Student Learning

Outcome

Methods of

Evaluation or

Assessment

Evaluation or

Assessment

Standards

Assessment Results

Explain how

results were used

to improve student

learning,

curriculum, or

program.

Business Principles

Business

Communication

Upon completion of

the Business

Administration

Program, students

will have an

understanding of

business principles

including planning,

organizing, staffing,

directing and

controlling.

Upon completion of

the Business

Administration

Program, students

will create a written

resume with a cover

letter.

BUS 275 Final Exam

Student Resumes with

Cover Letter

Completing this

course, students take

the final exam. At

least 70% of the

Business

Administration

students will score

70% or better on the

final exam.

At least 70% of

Business

Administration

Students will produce

a completed resume

and cover letter with a

score of 70 or better.

The scoring rubric is

attached.

81% of the Business

Administrations

students scored 70%

or better on the final

exam. This is an

improvement of 19.5

points from the

previous year when

we did not meet our

70% metric.

93.02% of the

Business

Administration

students produced a

completed resume and

cover letter with a

score of 70% or

better. This is an

improvement from the

previous year when

we did not meet our

70% metric.

Results of this student

success were

disseminated to all

Business faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

Results of this student

success were

disseminated to all

Business faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

1/12/2012

Accounting Skills

Economics

Upon completion of

the Business

Administration

Program, students

will be able to

complete the

accounting cycle.

Upon completion of

the Business

Administration

Program, students

will demonstrate an

understanding

fundamental

economic principles

and current economic

conditions.

Graded Bus 241

Comprehensive

Project including a

complete business

accounting cycle

(known as a practice

set in accounting).

The use of 10

standard questions on

the ECO 232 post-test

which address

awareness of core

economic principles

and current economic

events.

At least 70% of

Business

Administration

Students will

complete an

accounting project

encompassing one

complete business

accounting cycle with

a score of 70 or better.

At least 70% of

Business

Administration

Students will answer

70%, or more, of the

selected questions

correctly.

95.64% of the

Business

Administration

Students who

completed the

Comprehensive

Project scored 70% or

better.

71% of the Business

Administration

students scored 70%

or better on the

Economics Post-Test.

Results of this student

success were

disseminated to all

Business faculty at

the end of each

semester. This

information was used

to revise and improve

course instruction.

This is an

improvement from the

last academic year

(62%), Results of this

metric were

disseminated to all of

the Economic

instructors to use to

revise and improve

course instruction

1/12/2012

BUS 275 Final Exam results for 2010-2011 Academic Year

Percentage Frequency

Scored >= 70% 81 70

Scored < 70% 19 18

This data is based upon 5 sections taught by 3 instructors

0 20 40 60 80 100

Scored >= 70%

Scored < 70%

Percentage

1/12/2012

BUS215 Resume/Cover Letter results for 2010-2011 Academic Year

Percentage Frequency

Scored >= 70% 93.02 79

Scored < 70% 6.98 31

This data is based upon 5 sections taught by 3 instructors.

0 20 40 60 80 100

Scored >= 70%

Scored < 70%

Percentage

1/12/2012

BUS241 results for 2010-2011 Academic Year

Percentage Frequency

Scored >=70 95.64 307 Scored < 70 4.36 14 Did not complete the Project 97

This data is based upon 16 sections taught 5 instructors.

0 20 40 60 80 100 120

Scored>=70

Scored <70

Percentage

1/12/2012

ECO232 Post-test Results for 2010-2011 Academic Year

Percentage Frequency

Scored >=70% 71 75

Scored < 70% 29 30

0 10 20 30 40 50 60 70 80

Scored >=70%

Scored < 70%

Precentage

1/12/2012

BUS275 Final Exam and Scoring Rubric Grade Test: Final Exam: Chapters 1 - 19

Assign a grade and feedback for the current test attempt. When available, click

Save and Next or use the arrow buttons to navigate through or grade the

attempts in the queue one at a time. If no grade is assigned to the attempt,

clicking Save and Next will not change the status of the attempt. If multiple

attempts for a test have been allowed, a Student's grade is not released until all

of the attempts have beeen graded. Click Hide User Names to grade attempts

anonymously. Click Show User Names to display user information. More Help

Test Information

Status Completed

Score 100 out of 115 points

Time Elapsed 1 hour, 40 minutes out of 2 hours.

Started Date 12/13/11 12:07 PM

Submitted Date 12/13/11 1:48 PM

Instructions

Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.

Question 1: Multiple Choice

For the video that was viewed in class, the lecturer's name is

Given Answer:

1/12/2012

Dr. Randy Pausch

Correct Answer:

Dr. Randy Pausch

5out of 5 points

Question 2: Multiple Choice

The name of the video that we watched in class is

Given Answer:

The Last Lecture

Correct Answer:

The Last Lecture

5out of 5 points

Question 3: Multiple Choice

Which of the following is (are) a motivator(s) for this video that we

viewed in class?

Given Answer:

1/12/2012

All of the above

Correct Answer:

All of the above

5out of 5 points

Question 4: True/False

Nonprogrammed decisions require six steps, however, programmed

decisions being structured and well understood requires only one step.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 5: True/False

Efficiency can be calculated as the amount of resources used to

produce a product or service.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 6: True/False

Other organizations in the same industry or type of business that

provide goods or services to the same set of customers are referred to

as suppliers.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 7: Multiple Choice

According to the text, all of the following are ways managers can

improve their writing skills EXCEPT:

Given Answer:

Write lengthy explanations

Correct Answer:

Write lengthy explanations

1out of 1 points

Question 8: True/False

1/12/2012

The virtual teams have resulted from globalization and advances in

technology.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 9: True/False

Level 5 leaders are ambitious for themselves and their organizations.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 10: Multiple Choice

Darren set goals for each of his employees. Each employee ended up

with at least twenty-five goals. This process violates which of the

following criteria for effective goals?

Given Answer:

Covers key result areas

1/12/2012

Correct Answer:

Covers key result areas

1out of 1 points

Question 11: Multiple Choice

Sexual harassment is unethical because it violates an important part of

which approach to ethical behavior?

Given Answer:

The moral-rights approach

Correct Answer:

The moral-rights approach

1out of 1 points

Question 12: Multiple Choice

Herman is a team leader at CyberChasers. He usually tries to resolve

conflict by referring the problem to a third party, such as his boss. This

style of conflict resolution is known as

Given Answer:

1/12/2012

mediation.

Correct Answer:

mediation.

1out of 1 points

Question 13: True/False

Assessment centers are normally located in a firm's accounting

department and have the responsibility of assessing other

departments for the costs involved with human resource

management.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 14: Multiple Choice

Culture can be defined as

Given

Answer:

the set of key values, beliefs, understandings, and

norms shared by members of an organization

1/12/2012

Correct

Answer:

the set of key values, beliefs, understandings, and

norms shared by members of an organization

1out of 1 points

Question 15: Multiple Choice

Which communication channel would be most successful to inform

managers of impending company-wide layoff?

Given Answer:

Face to face contact

Correct Answer:

Face to face contact

1out of 1 points

Question 16: Multiple Choice

Good examples of ____ decisions are strategic decisions.

Given Answer:

nonprogrammed

1/12/2012

Correct Answer:

nonprogrammed

1out of 1 points

Question 17: Multiple Choice

Most early interpretations of the Hawthorne studies argued that the

factor that best explained increased output was

Given Answer:

human relations.

Correct Answer:

human relations.

1out of 1 points

Question 18: Multiple Choice

Which of these styles would likely be appropriate for a counseling job?

Given Answer:

Sensation-feeling

1/12/2012

Correct Answer:

Sensation-feeling

1out of 1 points

Question 19: Multiple Choice

Stephanie works in one of seven research and development

departments at Tara's Terrace, Inc. This would suggest that Tara's

Terrace has a

Given Answer:

divisional structure.

Correct Answer:

divisional structure.

1out of 1 points

Question 20: True/False

Recency supports the old truism that first impressions really do count.

Given Answer: False

Correct Answer: False

1/12/2012

1out of 1 points

Question 21: True/False

Rational persuasion is one interpersonal influence tactic available for

leaders.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 22: True/False

The tendency to see one's own personal traits in other people refers to

attribution.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 23: True/False

The leadership grid suggests a two-dimensional leadership theory that

measures a leader's concern for people and concern for production.

1/12/2012

Given Answer: True

Correct Answer: True

1out of 1 points

Question 24: Multiple Choice

A culture that accepts only one way of doing things and one set of

values and beliefs is referred to as a(n)

Given Answer:

monoculture.

Correct Answer:

monoculture.

1out of 1 points

Question 25: True/False

More organizations are requiring all employees to perform boundary-

spanning because of environmental turbulence and uncertainty.

Given Answer: True

Correct Answer: True

1/12/2012

1out of 1 points

Question 26: True/False

Operations management represents the field of management that

specializes in the physical production of goods and services.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 27: Multiple Choice

The ____ is the basis for the strategic level of goals and plans which in

turn shapes the ____ and ____ level.

Given Answer:

mission, tactical, operational

Correct Answer:

mission, tactical, operational

1out of 1 points

Question 28: True/False

1/12/2012

As a common way group norms develop, primacy means that the first

behaviors that occur in a team often set a precedent for later team

expectations.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 29: True/False

Manager least enjoy activities such as controlling subordinates and

managing time pressures.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 30: True/False

Groupthink describes the tendency to go along with others for the

sake of avoiding conflict.

Given Answer: False

Correct Answer: False

1/12/2012

1out of 1 points

Question 31: True/False

Vertical integration means a firm expands into businesses that either

produce the supplies needed to make products or that distribute and

sell those products to customers.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 32: Multiple Choice

Frank Gilbreth felt that efficiency equated with ____.

Given Answer:

one best way to do work

Correct Answer:

one best way to do work

1out of 1 points

Question 33: Multiple Choice

1/12/2012

Which of the following is a formal team composed of a manager and

his or her subordinates?

Given Answer:

Vertical team

Correct Answer:

Vertical team

1out of 1 points

Question 34: Multiple Choice

Which of the following portfolio categories is made up of poor

performers who command only a small share of a slow growth

market?

Given Answer:

Dog

Correct Answer:

Dog

1out of 1 points

Question 35: True/False

1/12/2012

Team members take the responsibilities of scheduling work and

vacations and ordering materials in a self-directed team.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 36: True/False

The relationship-oriented leader performs better in situations of

intermediate favorability because human relations skills are important

in achieving high group performance.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 37: Multiple Choice

The ____ leader is distinguished by their ability to bring about

organizational change.

Given Answer:

transformational

1/12/2012

Correct Answer:

transformational

1out of 1 points

Question 38: Multiple Choice

Candice is a member of a team at Juggle, Inc. She meets with co-

workers from her department to discuss ways to improve quality and

the general work environment. This is an example of a

Given Answer:

problem-solving team.

Correct Answer:

problem-solving team.

1out of 1 points

Question 39: Multiple Choice

Ian does not have much of a relationship with his subordinates. They

feel obligated to do as he says because he's the boss. This is an

example of

Given Answer:

1/12/2012

legitimate power.

Correct Answer:

legitimate power.

1out of 1 points

Question 40: True/False

A task force or a crossfunctional team is a group of employees from

different departments formed to deal with a specific activity and

existing only until the task is completed.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 41: Multiple Choice

____ matches with the preconventional level of personal moral

development.

Given Answer:

Task accomplishment

1/12/2012

Correct Answer:

Task accomplishment

1out of 1 points

Question 42: Multiple Choice

____ is an organization structure that divides the major functions of

the organization into separate companies.

Given Answer:

The virtual network approach

Correct Answer:

The virtual network approach

1out of 1 points

Question 43: True/False

The ideal size of work teams often is thought to be eight

Given Answer: False

Correct Answer: False

1out of 1 points

1/12/2012

Question 44: Multiple Choice

____ refers to the tendency for the presence of others to enhance

one's motivation and performance.

Given Answer:

Public praise

Correct Answer:

Social facilitation

0out of 1 points

Question 45: Multiple Choice

The early research on leadership traits was referred to as the

Given Answer:

great man approach.

Correct Answer:

great man approach.

1out of 1 points

Question 46: True/False

1/12/2012

A high need for power often is associated with successful attainment

of top levels in the organizational hierarchy.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 47: Multiple Choice

Downward communication is usually used to communicate

information about all of the following EXCEPT

Given Answer:

suggestions for improvement.

Correct Answer:

suggestions for improvement.

1out of 1 points

Question 48: True/False

A discussion is often resolved by logic or "beating down" opponents,

whereas, dialogue asks that participants suspend their attachments to

1/12/2012

a particular viewpoint so that a deeper level of listening, synthesis, and

meaning can evolve from the group.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 49: Multiple Choice

Which of the following organizations have a flat structure compared to

others?

Given Answer:

Organization B with three hierarchical levels

Correct Answer:

Organization B with three hierarchical levels

1out of 1 points

Question 50: True/False

Front-line mangers have the final responsibility for strategic planning.

Given Answer: False

1/12/2012

Correct Answer: False

1out of 1 points

Question 51: Multiple Choice

When a small community hospital decides to add a radiation therapy

unit, it is considered as a

Given Answer:

programmed decision.

Correct Answer:

nonprogrammed decision.

0out of 1 points

Question 52: True/False

Customers are the people and organizations in the environment who

acquire goods or services from the organization.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 53: True/False

Symbols, stories, heroes, slogans, and ceremonies combine to create

an organization's culture.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 54: Multiple Choice

The organization's reason for existence is known as

Given Answer:

the organization's mission.

Correct Answer:

the organization's mission.

1out of 1 points

Question 55: True/False

The functional structure is sometimes called a product, a program, or

1/12/2012

self-contained unit structure.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 56: True/False

One of the important reasons for the success of UPS is the concept of

bureaucracy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 57: True/False

Becoming a successful manager means thinking in terms of building

teams and networks, becoming a motivator and organizer within a

highly interdependent system of people and work.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 58: True/False

Metacognitive awareness means to step back and see the big picture

required for effective planning, monitoring, and evaluating an

organization.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 59: True/False

Forms of nonverbal communication include blushing, perspiring,

glancing, crying, and laughing.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 60: Multiple Choice

____ involves exposing traditional managers to nontraditional peers to

help break down stereotypical beliefs.

1/12/2012

Given Answer:

Exposure

Correct Answer:

Exposure

1out of 1 points

Question 61: True/False

Prohibition of discrimination of qualified individuals by employers on

the basis of disability and the requirement "reasonable

accommodations" be provided are enforced by the Americans with

Disabilities Act of 1990.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 62: Multiple Choice

Which of the following refers to the rate at which one country's

currency is exchanged for another country's currency?

Given Answer:

1/12/2012

Exchange rate

Correct Answer:

Exchange rate

1out of 1 points

Question 63: Multiple Choice

Marion is a great manager and he has a number of special skills. In

particular, Marion has the ability to get his subordinates to do more

than would be normally expected. Which of the following terms best

describes Marion?

Given Answer:

Charismatic leader

Correct Answer:

Charismatic leader

1out of 1 points

Question 64: Multiple Choice

When properly managed, ____ can create additional value with

existing resources, providing a big boost to the bottom line.

1/12/2012

Given Answer:

synergy

Correct Answer:

synergy

1out of 1 points

Question 65: Multiple Choice

All of the following are characteristics of administrative decision

making model EXCEPT

Given Answer:

conditions of certainty.

Correct Answer:

conditions of certainty.

1out of 1 points

Question 66: Multiple Choice

____ means that managers focus on leveraging and developing more

from the firm's existing assets, capabilities, and core competencies in a

1/12/2012

way that will provide a sustained competitive advantage.

Given Answer:

Dynamic capability

Correct Answer:

Dynamic capability

1out of 1 points

Question 67: Multiple Choice

____ is the final step in the MBO process.

Given Answer:

Appraise overall performance

Correct Answer:

Appraise overall performance

1out of 1 points

Question 68: Multiple Choice

The conventional stage of moral development is best described by

1/12/2012

which of the following statements?

Given Answer:

Everybody else is doing it, so it must be okay.

Correct Answer:

Everybody else is doing it, so it must be okay.

1out of 1 points

Question 69: Multiple Choice

____ describes whether a person who has observed others handle

situations in the same way he would.

Given Answer:

Consistency

Correct Answer:

Consensus

0out of 1 points

Question 70: Multiple Choice

1/12/2012

Research has shown that

Given Answer:

diverse groups are more creative than homogeneous

groups.

Correct

Answer:

diverse groups are more creative than homogeneous

groups.

1out of 1 points

Question 71: True/False

A tendency to regard their own culture as superior and to downgrade

other cultures reflects an attitude called geocentric.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 72: Multiple Choice

The legal-political environment, in international operations, includes

which of the following?

1/12/2012

Given Answer:

Political risks

Correct Answer:

Political risks

1out of 1 points

Question 73: True/False

The communication and education approach for overcoming

resistance to change should be used when the change is technical and

the users need accurate information and analysis to understand

change.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 74: Multiple Choice

The Write Pens, Inc. wants to reduce transferring costs by producing

closer to the consumer in a foreign country. This will also help in

reducing transportation and storage costs. Which strategy would be

the best to use given the circumstances?

1/12/2012

Given Answer:

Direct investing

Correct Answer:

Direct investing

1out of 1 points

Question 75: Multiple Choice

Which of the following statements is true?

Given

Answer:

Self-managed teams are empowered with decision-

making authority.

Correct

Answer:

Self-managed teams are empowered with decision-

making authority.

1out of 1 points

Question 76: True/False

A plan tells "why" to achieve the goal.

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Given Answer: False

Correct Answer: False

1out of 1 points

Question 77: Multiple Choice

All of the following are cultural dimensions as defined by the GLOBE

Project, except:

Given Answer:

masculinity

Correct Answer:

masculinity

1out of 1 points

Question 78: Multiple Choice

Which of the following typically is NOT considered a staff department?

Given Answer:

Strategic planning

1/12/2012

Correct Answer:

Manufacturing

0out of 1 points

Question 79: Multiple Choice

The classical model of decision making is based on ____ assumptions.

Given Answer:

economic

Correct Answer:

economic

1out of 1 points

Question 80: True/False

A transnational strategy seeks to achieve both global integration and

national responsiveness.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 81: Multiple Choice

According to the Manager's Shoptalk of chapter 2, which of the

following is not in the top five contemporary management tools?

Given Answer:

Collaborative innovation

Correct Answer:

Collaborative innovation

1out of 1 points

Question 82: Multiple Choice

Which of the following is an incorrect fit in a stable organizational

environment?

Given Answer:

A horizontal structure

Correct Answer:

A horizontal structure

1out of 1 points

1/12/2012

Question 83: Multiple Choice

The ____ is a single European currency that replaced 12 national

currencies and unify a huge marketplace.

Given Answer:

Euro

Correct Answer:

Euro

1out of 1 points

Question 84: True/False

The management science perspective emerged after World War II to

treat problems associated with improving manufacturing.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 85: Multiple Choice

1/12/2012

The human resource department at Paula's Powerwheels is

implementing a number of functional level strategies. These strategies

include focusing on ways to retain and develop a stable work force and

ways to improve efficiency in the organization. These functional-level

strategies are consistent with which of the following strategies?

Given Answer:

Overall cost leadership

Correct Answer:

Overall cost leadership

1out of 1 points

Question 86: Multiple Choice

Mingles, Inc. concentrates its efforts on its target market of 18 to 25

year olds. It is using a(n) ____ strategy.

Given Answer:

focus

Correct Answer:

focus

1out of 1 points

Question 87: Multiple Choice

1/12/2012

____ works best for employees with moderate readiness, according to

Hersey and Blanchard.

Given Answer:

Selling and telling

Correct Answer:

Selling and participating

0out of 1 points

Question 88: True/False

The reality of today's borderless companies also means that

consumers can easily identify from which country they are buying.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 89: Multiple Choice

Which of the following means that all the information the decision-

1/12/2012

maker needs is fully available?

Given Answer:

Certainty

Correct Answer:

Certainty

1out of 1 points

Question 90: True/False

According to MANAGER'S SHOPTALK in Chapter 15, a criticism of

carrot-and-stick approaches is that extrinsic rewards assume people

are driven by higher-level needs.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 91: True/False

Permissive expectations typically would fit in a traditional vertical

structure with fixed rules and a clear hierarchy of authority.

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Given Answer: False

Correct Answer: False

1out of 1 points

Question 92: Multiple Choice

____ is incentive pay that ties at least part of compensation to

employee effort and performance.

Given Answer:

Pay-for-performance

Correct Answer:

Pay-for-performance

1out of 1 points

Question 93: True/False

People in management positions have formal authority to direct and

control immediate subordinates.

Given Answer: False

Correct Answer: True

1/12/2012

0out of 1 points

Question 94: True/False

Administrative acts and decisions recorded in writing is one of the six

characteristics of the ideal bureaucracy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 95: True/False

Workforce diversity refers to hiring people from different geographic

regions of the country but of same nationality.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 96: True/False

The contingency approach links the leader's behavioral style with the

task readiness of subordinates.

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Given Answer: False

Correct Answer: False

1out of 1 points

Question 97: Multiple Choice

Keys to effective listening include all of the following EXCEPT

Given Answer:

have preconceptions.

Correct Answer:

have preconceptions.

1out of 1 points

Question 98: True/False

Tactical plans are designed to help execute the major strategic plans

and to accomplish a specific part of the company's strategy.

Given Answer: True

Correct Answer: True

1out of 1 points

1/12/2012

Question 99: Multiple Choice

____ includes behavior that is not always written down and may

actually not serve an organization's bottom-line.

Given Answer:

Ethical responsibility

Correct Answer:

Ethical responsibility

1out of 1 points

Question 100: Multiple Choice

Which of the following is not a function of management?

Given Answer:

Performance

Correct Answer:

Performance

1out of 1 points

Question 101: True/False

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The administrative model of decision making describes how manager

actually make decisions in difficult situations.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 102: Multiple Choice

A formal chain of command for both functional and divisional

relationships is provided by the ____ approach to structure.

Given Answer:

team-based

Correct Answer:

horizontal matrix

0out of 1 points

Question 103: Multiple Choice

The three subfields of the classical perspective include

1/12/2012

Given

Answer:

administrative management, bureaucratic

organization, and scientific management.

Correct

Answer:

administrative management, bureaucratic

organization, and scientific management.

1/12/2012

Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area

Student Name: _____________________________________________________________Date: _____________________________________

Score 4 3 2 1

Organization and Form The writer uses a clear

and organized resume

format and the correct

and complete form for

a business letter. The

resume has identified

sections, which contain

complete and accurate

facts. Sections

are organized in a sensible

way: chronologically,

by order of importance,

or by skill.

The cover letter contains

the six essential

parts: heading, inside

address, salutation,

body, closing, and

signature.

The writer uses an organized

resume format

and the correct

form for a business letter.

The resume has

identified sections,

which contain accurate

facts. Sections are

organized in a sensible

way: chronologically,

by order of importance,

or by skill. The

cover letter contains

the six essential parts:

heading, inside address,

salutation,

body, closing, and

signature.

The writer tries to

arrange the resume on

the page and approximates

the correct form

for a business letter.

The resume contains

accurate facts, but these

may not be arranged in

a logical way. The

cover letter may be

missing one or two

essential parts.

The writer demonstrates

a lack of understanding

of the correct

form for a resume and

business letter. The resume

is disorganized

and hard to understand;

section headings

may be used inconsistently

or may be missing

entirely. The letter

may lack several essential

parts.

Elements of Business Writing The resume fills a single

page. It is written in

brief, understandable

phrases and contains

relevant or standard

facts. It does not contain

the pronoun I. The

letter explains its purpose

and identifies

what the writer wants:

a job, an interview, or

consideration. The letter

uses formal language

and contains no

extraneous details.

The resume fills a single

page. It is written in

phrases and contains

mostly facts about educational

background

and experience. The

letter identifies what

the writer wants: a job,

an interview, or consideration.

The letter uses

formal language, but

the level of language

may be inconsistent.

The resume may not

fill the page. It is written

in words and

phrases that contain

assorted facts about

educational background

and experience;

these details may

be incomplete or hard

to understand. The letter

may not clearly

identify what the

writer wants, and

some parts may be

missing or may be

missing elements.

The resume may not

fill the page. Facts

about educational

background and experience

may be incomplete

and difficult to

understand. Important

details are omitted. In

the letter, the writer

does not state the

purpose for writing.

The level of language

is inconsistent or

inappropriate.

Grammar, Usage, Mechanics,

and Spelling

There are no errors in

mechanics, usage,

grammar, or spelling.

There are some errors

in mechanics, usage,

grammar, or spelling,

but they do not detract

from the meaning.

There are noticeable

errors in mechanics,

usage, grammar, or

spelling. Some of

these may hinder

comprehension.

The resume and letter

are hard to understand

because of numerous

errors in mechanics,

usage, grammar, or

spelling.

1/12/2012

Comments: _______________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

1/12/2012

Core Questions from the Economics 232 Pre-/Post-Test

1. What is the opportunity cost of buying a new car?

a) The value of other goods and services you could have purchased with the money you spent on the car

b) The price you paid for the car

c) The cost of operating and maintaining the car

d) The difference between the price of the car and the price of a used car

2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza

a) he will sell more pizzas.

b) he will sell fewer pizzas.

c) his profit will rise.

d) his profit will fall.

3. Which of the following would cause a shortage?

a) A price ceiling set below the equilibrium price.

b) A price ceiling set above the equilibrium price.

c) A price floor set below the equilibrium price.

d) A price floor set above the equilibrium price.

4. In order to increase tax revenue, the government should

a) raise taxes on goods with elastic demands.

b) raise taxes on goods with inelastic demands.

c) raise taxes on luxury items purchased mostly by the wealthy.

d) place equal taxes on all goods.

5. Marginal utility refers to the

a) additional satisfaction from consuming the last unit of a good.

b) additional profit generated by the last unit of a good sold.

c) benefit derived from all units of a good consumed.

d) opportunity cost of a good.

1/12/2012

6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If Stephanie charges $700 per waterbed, how much total profit will she earn?

Price (per bed) Quantity Demanded

$1000 1

$900 2

$800 3

$700 4

$600 5

a) $2800.

b) $2500.

c) $1600.

d) $1200.

7. Which of the following is necessary for perfectly competitive markets to exist?

a) A high level of advertising.

b) Barriers to entry for new firms.

c) A few firms have large shares of the market.

d) Firms with products that are perfect (identical) substitutes for each other.

8. Which of the following would reduce monopoly power in an industry?

a) Reducing the length of copyrights and patents.

b) Mergers between existing firms.

c) Allowing collusion between existing firms.

d) Strengthening licensing requirements in a profession.

9. Price discrimination

a) only occurs in competitive markets.

b) almost always is illegal in the United States.

c) is beneficial to some consumers.

d) reduces producers’ profits.

10. A public good is characterized by which of the following?

a) People who do not pay for the good can be excluded from using it.

b) If one person uses the good, it does not reduce its usefulness to others.

c) It is easy to determine who should pay the cost of the good.

d) All the above are characteristic of a public good.

1/12/2012

Grading Rubric for the ECO232 Post-Test

1. 1(a)

2. 2(a)

3. 3(a)

4. 4(b)

5. 5(a)

6. 6(c)

7. 7(d)

8. 8(a)

9. 9(c)

10. 10(b)

1/12/2012

PROGRAM NAME: Associate of Applied Science Degree in Business Administration – Accounting Technology, Business Administration, Entrepreneurship, Management, and Real Estate Sales and Management, and including a short certificate in

Entrepreneurship 2011-12 PROGRAM EVALUATION PLAN

Data available for Fall 2011 Only CALHOUN COMMUNITY COLLEGE

Competency Area

Student Learning

Outcome

Methods of

Evaluation or

Assessment

Evaluation or

Assessment

Standards

Assessment Results

Explain how

results were used

to improve student

learning,

curriculum, or

program.

Business Principles

Business

Communication

Upon completion of

the Business

Administration

Program, students

will have an

understanding of

business principles

including planning,

organizing, staffing,

directing and

controlling.

Upon completion of

the Business

Administration

Program, students

will create a written

resume with a cover

letter.

BUS 275 Final Exam

Student Resumes with

Cover Letter

Completing this

course, students take

the final exam. At

least 75% of the

Business

Administration

students will score

70% or better on the

final exam.

At least 75% of

Business

Administration

Students will produce

a completed resume

and cover letter with a

score of 70 or better.

The scoring rubric is

attached.

88.88% of the

Business

Administration

students scored 70%

or better on the final

exam

90.9% of Business

Administration

students scored 70%

or better on the

Resume and Cover

Letter.

This shows a 18.88

point improvement

over the desired

metric and an 8 point

improvement over the

previous year. These

results were

disseminated to all of

the BUS275

instructors so they can

revise and improve

their instructor.

This shows a 15 point

improvement over the

desired metric, but 2

points lower than last

year. These results

were disseminated to

all of the BUS215

instructors so they can

revise and improve

their instruction.

1/12/2012

Accounting Skills

Economics

Upon completion of

the Business

Administration

Program, students

will be able to

complete the

accounting cycle.

Upon completion of

the Business

Administration

Program, students

will demonstrate an

understanding

fundamental

economic principles

and current economic

conditions.

Graded Bus 241

Comprehensive

Project including a

complete business

accounting cycle

(known as a practice

set in accounting).

The use of 10

standard questions on

the ECO 232 post-test

which address

awareness of core

economic principles

and current economic

events.

At least 80% of

Business

Administration

Students will

complete an

accounting project

encompassing one

complete business

accounting cycle.

At least 75% of

Business

Administration

Students will answer

70%, or more, of the

selected questions

correctly.

92.67% of the

Business

Administration

students scored a 70

or better on this

comprehensive

project

62% of the Business

Administration

students scored a 70

of better on the

Economics

Microeconomics

Post-Test.

Our students

exceeded the desired

metric of 80% by 12

points. However, this

represents a drop of

2.5 points from the

previous academic

year. This was

shared with the

faculty who teach

BUS241 and the

information was used

to revise and improve

course instruction.

Results of the

posttest, for

individual students

and sections, were

disseminated to all

ECO231 faculty at the

end of each semester.

This information was

used to revise and

improve course

instruction.

1/12/2012

BuS275 Results ofr Fall of 2011

Percentage Frequency

Scored >=70% 88.88 32 Scored <70% 11.12 4

0 20 40 60 80 100

Scored >=70%

Scored <70%

Percentage

1/12/2012

BIS215 Results for Fall of 2011

Percentage Frequency

Scored >= 70% 90.9 70 Scored < 70% 9.1 7

0 20 40 60 80 100

Scored >= 70%

Scored < 70%

Percentage

1/12/2012

BUS241 Results for 2011-2012 Academic hear (Fall 2011 only)

Percentage Frequency

Scored >=70 92.67 177 Scored < 70 7.33 14 Did not complete project

68

0 20 40 60 80 100

Scored >=70

Scored < 70

Percentage

1/12/2012

ECO232 Post-Test Results for Fall of 2011

Percentage Frequency

Scored >=70% 62 57 Scored < 70% 38 35

0 10 20 30 40 50 60 70

Scored >=70%

Scored < 70%

Percentage

1/12/2012

BUS275 Final Exam and Scoring Rubric

Grade Test: Final Exam: Chapters 1 - 19

Assign a grade and feedback for the current test attempt. When available, click Save and Next or use the arrow buttons to navigate through or

grade the attempts in the queue one at a time. If no grade is assigned to the attempt, clicking Save and Next will not change the status of the

attempt. If multiple attempts for a test have been allowed, a Student's grade is not released until all of the attempts have beeen graded. Click

Hide User Names to grade attempts anonymously. Click Show User Names to display user information. More Help

Test Information

Status Completed

Score 100 out of 115 points

Time Elapsed 1 hour, 40 minutes out of 2 hours.

Started Date 12/13/11 12:07 PM

Submitted Date 12/13/11 1:48 PM

Instructions

Clear Attempt Clear Attempt Click Clear Attempt to clear this user’s attempt.

Question 1: Multiple Choice

For the video that was viewed in class, the lecturer's name is

Given Answer:

Dr. Randy Pausch

1/12/2012

Correct Answer:

Dr. Randy Pausch

5out of 5 points

Question 2: Multiple Choice

The name of the video that we watched in class is

Given Answer:

The Last Lecture

Correct Answer:

The Last Lecture

5out of 5 points

Question 3: Multiple Choice

Which of the following is (are) a motivator(s) for this video that we viewed in class?

Given Answer:

All of the above

Correct Answer:

1/12/2012

All of the above

5out of 5 points

Question 4: True/False

Nonprogrammed decisions require six steps, however, programmed decisions being structured and well understood requires only one

step.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 5: True/False

Efficiency can be calculated as the amount of resources used to produce a product or service.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 6: True/False

Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to

1/12/2012

as suppliers.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 7: Multiple Choice

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Given Answer:

Write lengthy explanations

Correct Answer:

Write lengthy explanations

1out of 1 points

Question 8: True/False

The virtual teams have resulted from globalization and advances in technology.

Given Answer: True

Correct Answer: True

1/12/2012

1out of 1 points

Question 9: True/False

Level 5 leaders are ambitious for themselves and their organizations.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 10: Multiple Choice

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the

following criteria for effective goals?

Given Answer:

Covers key result areas

Correct Answer:

Covers key result areas

1out of 1 points

Question 11: Multiple Choice

1/12/2012

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

Given Answer:

The moral-rights approach

Correct Answer:

The moral-rights approach

1out of 1 points

Question 12: Multiple Choice

Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss.

This style of conflict resolution is known as

Given Answer:

mediation.

Correct Answer:

mediation.

1out of 1 points

Question 13: True/False

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments

1/12/2012

for the costs involved with human resource management.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 14: Multiple Choice

Culture can be defined as

Given Answer:

the set of key values, beliefs, understandings, and norms shared by members of an organization

Correct Answer:

the set of key values, beliefs, understandings, and norms shared by members of an organization

1out of 1 points

Question 15: Multiple Choice

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Given Answer:

Face to face contact

1/12/2012

Correct Answer:

Face to face contact

1out of 1 points

Question 16: Multiple Choice

Good examples of ____ decisions are strategic decisions.

Given Answer:

nonprogrammed

Correct Answer:

nonprogrammed

1out of 1 points

Question 17: Multiple Choice

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was

Given Answer:

human relations.

Correct Answer:

1/12/2012

human relations.

1out of 1 points

Question 18: Multiple Choice

Which of these styles would likely be appropriate for a counseling job?

Given Answer:

Sensation-feeling

Correct Answer:

Sensation-feeling

1out of 1 points

Question 19: Multiple Choice

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace

has a

Given Answer:

divisional structure.

Correct Answer:

1/12/2012

divisional structure.

1out of 1 points

Question 20: True/False

Recency supports the old truism that first impressions really do count.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 21: True/False

Rational persuasion is one interpersonal influence tactic available for leaders.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 22: True/False

The tendency to see one's own personal traits in other people refers to attribution.

1/12/2012

Given Answer: False

Correct Answer: False

1out of 1 points

Question 23: True/False

The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for

production.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 24: Multiple Choice

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

Given Answer:

monoculture.

Correct Answer:

monoculture.

1out of 1 points

1/12/2012

Question 25: True/False

More organizations are requiring all employees to perform boundary-spanning because of environmental turbulence and uncertainty.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 26: True/False

Operations management represents the field of management that specializes in the physical production of goods and services.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 27: Multiple Choice

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

Given Answer:

mission, tactical, operational

1/12/2012

Correct Answer:

mission, tactical, operational

1out of 1 points

Question 28: True/False

As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later

team expectations.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 29: True/False

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 30: True/False

1/12/2012

Groupthink describes the tendency to go along with others for the sake of avoiding conflict.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 31: True/False

Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute

and sell those products to customers.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 32: Multiple Choice

Frank Gilbreth felt that efficiency equated with ____.

Given Answer:

one best way to do work

Correct Answer:

1/12/2012

one best way to do work

1out of 1 points

Question 33: Multiple Choice

Which of the following is a formal team composed of a manager and his or her subordinates?

Given Answer:

Vertical team

Correct Answer:

Vertical team

1out of 1 points

Question 34: Multiple Choice

Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?

Given Answer:

Dog

Correct Answer:

Dog

1/12/2012

1out of 1 points

Question 35: True/False

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 36: True/False

The relationship-oriented leader performs better in situations of intermediate favorability because human relations skills are important

in achieving high group performance.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 37: Multiple Choice

The ____ leader is distinguished by their ability to bring about organizational change.

1/12/2012

Given Answer:

transformational

Correct Answer:

transformational

1out of 1 points

Question 38: Multiple Choice

Candice is a member of a team at Juggle, Inc. She meets with co-workers from her department to discuss ways to improve quality and

the general work environment. This is an example of a

Given Answer:

problem-solving team.

Correct Answer:

problem-solving team.

1out of 1 points

Question 39: Multiple Choice

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an

example of

1/12/2012

Given Answer:

legitimate power.

Correct Answer:

legitimate power.

1out of 1 points

Question 40: True/False

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and

existing only until the task is completed.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 41: Multiple Choice

____ matches with the preconventional level of personal moral development.

Given Answer:

Task accomplishment

1/12/2012

Correct Answer:

Task accomplishment

1out of 1 points

Question 42: Multiple Choice

____ is an organization structure that divides the major functions of the organization into separate companies.

Given Answer:

The virtual network approach

Correct Answer:

The virtual network approach

1out of 1 points

Question 43: True/False

The ideal size of work teams often is thought to be eight

Given Answer: False

Correct Answer: False

1out of 1 points

1/12/2012

Question 44: Multiple Choice

____ refers to the tendency for the presence of others to enhance one's motivation and performance.

Given Answer:

Public praise

Correct Answer:

Social facilitation

0out of 1 points

Question 45: Multiple Choice

The early research on leadership traits was referred to as the

Given Answer:

great man approach.

Correct Answer:

great man approach.

1out of 1 points

Question 46: True/False

1/12/2012

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 47: Multiple Choice

Downward communication is usually used to communicate information about all of the following EXCEPT

Given Answer:

suggestions for improvement.

Correct Answer:

suggestions for improvement.

1out of 1 points

Question 48: True/False

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments

to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

Given Answer: False

1/12/2012

Correct Answer: True

0out of 1 points

Question 49: Multiple Choice

Which of the following organizations have a flat structure compared to others?

Given Answer:

Organization B with three hierarchical levels

Correct Answer:

Organization B with three hierarchical levels

1out of 1 points

Question 50: True/False

Front-line mangers have the final responsibility for strategic planning.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 51: Multiple Choice

1/12/2012

When a small community hospital decides to add a radiation therapy unit, it is considered as a

Given Answer:

programmed decision.

Correct Answer:

nonprogrammed decision.

0out of 1 points

Question 52: True/False

Customers are the people and organizations in the environment who acquire goods or services from the organization.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 53: True/False

Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.

Given Answer: True

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Correct Answer: True

1out of 1 points

Question 54: Multiple Choice

The organization's reason for existence is known as

Given Answer:

the organization's mission.

Correct Answer:

the organization's mission.

1out of 1 points

Question 55: True/False

The functional structure is sometimes called a product, a program, or self-contained unit structure.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 56: True/False

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One of the important reasons for the success of UPS is the concept of bureaucracy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 57: True/False

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a

highly interdependent system of people and work.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 58: True/False

Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an

organization.

Given Answer: False

Correct Answer: True

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0out of 1 points

Question 59: True/False

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 60: Multiple Choice

____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

Given Answer:

Exposure

Correct Answer:

Exposure

1out of 1 points

Question 61: True/False

1/12/2012

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable

accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 62: Multiple Choice

Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?

Given Answer:

Exchange rate

Correct Answer:

Exchange rate

1out of 1 points

Question 63: Multiple Choice

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more

than would be normally expected. Which of the following terms best describes Marion?

Given Answer:

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Charismatic leader

Correct Answer:

Charismatic leader

1out of 1 points

Question 64: Multiple Choice

When properly managed, ____ can create additional value with existing resources, providing a big boost to the bottom line.

Given Answer:

synergy

Correct Answer:

synergy

1out of 1 points

Question 65: Multiple Choice

All of the following are characteristics of administrative decision making model EXCEPT

Given Answer:

conditions of certainty.

1/12/2012

Correct Answer:

conditions of certainty.

1out of 1 points

Question 66: Multiple Choice

____ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies

in a way that will provide a sustained competitive advantage.

Given Answer:

Dynamic capability

Correct Answer:

Dynamic capability

1out of 1 points

Question 67: Multiple Choice

____ is the final step in the MBO process.

Given Answer:

Appraise overall performance

1/12/2012

Correct Answer:

Appraise overall performance

1out of 1 points

Question 68: Multiple Choice

The conventional stage of moral development is best described by which of the following statements?

Given Answer:

Everybody else is doing it, so it must be okay.

Correct Answer:

Everybody else is doing it, so it must be okay.

1out of 1 points

Question 69: Multiple Choice

____ describes whether a person who has observed others handle situations in the same way he would.

Given Answer:

Consistency

Correct Answer:

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Consensus

0out of 1 points

Question 70: Multiple Choice

Research has shown that

Given Answer:

diverse groups are more creative than homogeneous groups.

Correct Answer:

diverse groups are more creative than homogeneous groups.

1out of 1 points

Question 71: True/False

A tendency to regard their own culture as superior and to downgrade other cultures reflects an attitude called geocentric.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 72: Multiple Choice

1/12/2012

The legal-political environment, in international operations, includes which of the following?

Given Answer:

Political risks

Correct Answer:

Political risks

1out of 1 points

Question 73: True/False

The communication and education approach for overcoming resistance to change should be used when the change is technical and the

users need accurate information and analysis to understand change.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 74: Multiple Choice

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in

reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

1/12/2012

Given Answer:

Direct investing

Correct Answer:

Direct investing

1out of 1 points

Question 75: Multiple Choice

Which of the following statements is true?

Given Answer:

Self-managed teams are empowered with decision-making authority.

Correct Answer:

Self-managed teams are empowered with decision-making authority.

1out of 1 points

Question 76: True/False

A plan tells "why" to achieve the goal.

Given Answer: False

1/12/2012

Correct Answer: False

1out of 1 points

Question 77: Multiple Choice

All of the following are cultural dimensions as defined by the GLOBE Project, except:

Given Answer:

masculinity

Correct Answer:

masculinity

1out of 1 points

Question 78: Multiple Choice

Which of the following typically is NOT considered a staff department?

Given Answer:

Strategic planning

Correct Answer:

Manufacturing

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0out of 1 points

Question 79: Multiple Choice

The classical model of decision making is based on ____ assumptions.

Given Answer:

economic

Correct Answer:

economic

1out of 1 points

Question 80: True/False

A transnational strategy seeks to achieve both global integration and national responsiveness.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 81: Multiple Choice

1/12/2012

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Given Answer:

Collaborative innovation

Correct Answer:

Collaborative innovation

1out of 1 points

Question 82: Multiple Choice

Which of the following is an incorrect fit in a stable organizational environment?

Given Answer:

A horizontal structure

Correct Answer:

A horizontal structure

1out of 1 points

Question 83: Multiple Choice

The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.

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Given Answer:

Euro

Correct Answer:

Euro

1out of 1 points

Question 84: True/False

The management science perspective emerged after World War II to treat problems associated with improving manufacturing.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 85: Multiple Choice

The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies

include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functional-

level strategies are consistent with which of the following strategies?

Given Answer:

Overall cost leadership

1/12/2012

Correct Answer:

Overall cost leadership

1out of 1 points

Question 86: Multiple Choice

Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) ____ strategy.

Given Answer:

focus

Correct Answer:

focus

1out of 1 points

Question 87: Multiple Choice

____ works best for employees with moderate readiness, according to Hersey and Blanchard.

Given Answer:

Selling and telling

Correct Answer:

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Selling and participating

0out of 1 points

Question 88: True/False

The reality of today's borderless companies also means that consumers can easily identify from which country they are buying.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 89: Multiple Choice

Which of the following means that all the information the decision-maker needs is fully available?

Given Answer:

Certainty

Correct Answer:

Certainty

1out of 1 points

Question 90: True/False

1/12/2012

According to MANAGER'S SHOPTALK in Chapter 15, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people

are driven by higher-level needs.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 91: True/False

Permissive expectations typically would fit in a traditional vertical structure with fixed rules and a clear hierarchy of authority.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 92: Multiple Choice

____ is incentive pay that ties at least part of compensation to employee effort and performance.

Given Answer:

Pay-for-performance

1/12/2012

Correct Answer:

Pay-for-performance

1out of 1 points

Question 93: True/False

People in management positions have formal authority to direct and control immediate subordinates.

Given Answer: False

Correct Answer: True

0out of 1 points

Question 94: True/False

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 95: True/False

1/12/2012

Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 96: True/False

The contingency approach links the leader's behavioral style with the task readiness of subordinates.

Given Answer: False

Correct Answer: False

1out of 1 points

Question 97: Multiple Choice

Keys to effective listening include all of the following EXCEPT

Given Answer:

have preconceptions.

Correct Answer:

have preconceptions.

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1out of 1 points

Question 98: True/False

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 99: Multiple Choice

____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.

Given Answer:

Ethical responsibility

Correct Answer:

Ethical responsibility

1out of 1 points

Question 100: Multiple Choice

1/12/2012

Which of the following is not a function of management?

Given Answer:

Performance

Correct Answer:

Performance

1out of 1 points

Question 101: True/False

The administrative model of decision making describes how manager actually make decisions in difficult situations.

Given Answer: True

Correct Answer: True

1out of 1 points

Question 102: Multiple Choice

A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.

Given Answer:

team-based

1/12/2012

Correct Answer:

horizontal matrix

0out of 1 points

Question 103: Multiple Choice

The three subfields of the classical perspective include

Given Answer:

administrative management, bureaucratic organization, and scientific management.

Correct Answer:

administrative management, bureaucratic organization, and scientific management.

1/12/2012

Scoring Rubric: Resume and Cover Letter for Business Communication Competency Area

Student Name: _____________________________________________________________Date: _____________________________________

Score 4 3 2 1

Organization and Form The writer uses a clear

and organized resume

format and the correct

and complete form for

a business letter. The

resume has identified

sections, which contain

complete and accurate

facts. Sections

are organized in a sensible

way: chronologically,

by order of importance,

or by skill.

The cover letter contains

the six essential

parts: heading, inside

address, salutation,

body, closing, and

signature.

The writer uses an organized

resume format

and the correct

form for a business letter.

The resume has

identified sections,

which contain accurate

facts. Sections are

organized in a sensible

way: chronologically,

by order of importance,

or by skill. The

cover letter contains

the six essential parts:

heading, inside address,

salutation,

body, closing, and

signature.

The writer tries to

arrange the resume on

the page and approximates

the correct form

for a business letter.

The resume contains

accurate facts, but these

may not be arranged in

a logical way. The

cover letter may be

missing one or two

essential parts.

The writer demonstrates

a lack of understanding

of the correct

form for a resume and

business letter. The resume

is disorganized

and hard to understand;

section headings

may be used inconsistently

or may be missing

entirely. The letter

may lack several essential

parts.

Elements of Business Writing The resume fills a single

page. It is written in

brief, understandable

phrases and contains

relevant or standard

facts. It does not contain

the pronoun I. The

letter explains its purpose

and identifies

what the writer wants:

a job, an interview, or

consideration. The letter

uses formal language

and contains no

extraneous details.

The resume fills a single

page. It is written in

phrases and contains

mostly facts about educational

background

and experience. The

letter identifies what

the writer wants: a job,

an interview, or consideration.

The letter uses

formal language, but

the level of language

may be inconsistent.

The resume may not

fill the page. It is written

in words and

phrases that contain

assorted facts about

educational background

and experience;

these details may

be incomplete or hard

to understand. The letter

may not clearly

identify what the

writer wants, and

some parts may be

missing or may be

missing elements.

The resume may not

fill the page. Facts

about educational

background and experience

may be incomplete

and difficult to

understand. Important

details are omitted. In

the letter, the writer

does not state the

purpose for writing.

The level of language

is inconsistent or

inappropriate.

Grammar, Usage, Mechanics,

and Spelling

There are no errors in

mechanics, usage,

grammar, or spelling.

There are some errors

in mechanics, usage,

grammar, or spelling,

but they do not detract

from the meaning.

There are noticeable

errors in mechanics,

usage, grammar, or

spelling. Some of

these may hinder

comprehension.

The resume and letter

are hard to understand

because of numerous

errors in mechanics,

usage, grammar, or

spelling.

1/12/2012

Comments: _______________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

1/12/2012

Core Questions from the Economics 232 Pre-/Post-Test

1. What is the opportunity cost of buying a new car?

a) The value of other goods and services you could have purchased with the money you spent on the car

b) The price you paid for the car

c) The cost of operating and maintaining the car

d) The difference between the price of the car and the price of a used car

2. Joe’s Pizza Company faces a demand for its pizzas which obeys the “law of demand.” This means if Joe lowers the price he charges per pizza

a) he will sell more pizzas.

b) he will sell fewer pizzas.

c) his profit will rise.

d) his profit will fall.

3. Which of the following would cause a shortage?

a) A price ceiling set below the equilibrium price.

b) A price ceiling set above the equilibrium price.

c) A price floor set below the equilibrium price.

d) A price floor set above the equilibrium price.

4. In order to increase tax revenue, the government should

a) raise taxes on goods with elastic demands.

b) raise taxes on goods with inelastic demands.

c) raise taxes on luxury items purchased mostly by the wealthy.

d) place equal taxes on all goods.

5. Marginal utility refers to the

a) additional satisfaction from consuming the last unit of a good.

b) additional profit generated by the last unit of a good sold.

c) benefit derived from all units of a good consumed.

d) opportunity cost of a good.

1/12/2012

6. Stephanie's Waterbeds faces the demand shown below for its beds. Each bed costs $300 to produce (no matter how many are made). If Stephanie charges $700 per waterbed, how much total profit will she earn?

Price (per bed) Quantity Demanded

$1000 1

$900 2

$800 3

$700 4

$600 5

a) $2800.

b) $2500.

c) $1600.

d) $1200.

7. Which of the following is necessary for perfectly competitive markets to exist?

a) A high level of advertising.

b) Barriers to entry for new firms.

c) A few firms have large shares of the market.

d) Firms with products that are perfect (identical) substitutes for each other.

8. Which of the following would reduce monopoly power in an industry?

a) Reducing the length of copyrights and patents.

b) Mergers between existing firms.

c) Allowing collusion between existing firms.

d) Strengthening licensing requirements in a profession.

9. Price discrimination

a) only occurs in competitive markets.

b) almost always is illegal in the United States.

c) is beneficial to some consumers.

d) reduces producers’ profits.

10. A public good is characterized by which of the following?

a) People who do not pay for the good can be excluded from using it.

b) If one person uses the good, it does not reduce its usefulness to others.

c) It is easy to determine who should pay the cost of the good.

d) All the above are characteristic of a public good.

1/12/2012

Grading Rubric for the ECO232 Post-Test 1(a) 2(a) 3(a) 4(b) 5(a) 6(c) 7(d) 8(a) 9(c) 10(b)


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