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PROGRAM REVIEW FOR ADMINISTRATIVE AND BUSINESS SERVICES WHY??
PROGRAM REVIEW FOR ADMINISTRATIVE AND BUSINESS
SERVICES
WHY??
Program review is required for administrative and business services with the expectation that these reviews will:
Assess and evaluate the program’s impact on student learning
Inform long and short term planning
Inform budget recommendations
Collect and analyze information that will be useful in the accreditation process, academic program review deliberation, and college-wide assessment
It’s a lot of work…Therefore, Keep It
Simple!• Borrow from others
• Make it fit your school
• Share the pain – get many people involved in small parts
ADMINISTRATIVE PROGRAM REVIEW CONTENT
Introduction
A brief description of the unit under review
Relationship of the unit to the college mission and strategic plan
ADMINISTRATIVE PROGRAM REVIEW CONTENT
Description of the unit Programs, services, activities, special accomplishments Key constituents Dissemination activities Relationship to or support for other programs
Including areas of cooperation & collaboration Personnel Resources Financial Resources Facilities/Equipment Influencing Factors (Categorical funding/legal
mandates)(Use a good visual/organizational chart. Saves writing a
lot of words.)
ADMINISTRATIVE PROGRAM REVIEW CONTENT
Goals and Outcomes
Identify goals of the unit
Identify measurable objectives or outcomes for each goal
(Remember – the more goals, the more outcomes, the more measuring, so stay broad.)
Administrative Unit Outcomes Template
Anticipated Administrative Unit Outcomes
(AUO):
Assessment Methods:
Timeframe: Targets/Benchmarks:
Use of Results:
What are you trying to do, or what AUO are you planning to assess?NO MORE THAN 2
What assessment methods do you plan to use?
When Will Assessment Be Conducted and Reviewed?
What is the minimum result, target, or value that represents success at achieving this outcome?
How do you anticipate using the results from the assessment?
Self-Study AssessmentAssessing the quality of the unit
Programs and services as reported in evaluations provided by clients/constituents
(Tie this to the goals and outcomes you have identified for the unit.)
Procedures and effectiveness as reported in evaluations provided by staff and managers(Tie this to the goals and outcomes you have identified for the unit.)
Assessment Continued…
Assessing the demand for the unit
Demand for programs and services from clients or constituents
Demand for programs and services from other units
Unmet needs
Which leads you conveniently to $$$$
Financial Resources
Current use of financial resources
Adequacy of financial resources
Unmet needsFacilitiesEquipment/supplies/technologyPersonnel
Making a case for $$
Need/Objecti
ve
Link to Academ
ic or Student Service Progra
m Review Reques
ts
Office/Person
Responsible for
Completion
New Budget Needed
for Completio
n
Anticipated
Completion/Measure
of Success*
Result/Date
(Fill in when
complete)
No Yes/Est. $
Unit’s needs and objectives contained in the annual Instructional or Student Service Program Reviews that could potentially impact your unit:
Making a case for $$
Activities
Link to Mission,District
or Campus Strategi
c Initiativ
es, or
SLO/AUO
Office/Person
Responsible for
Completion
New Budget Needed
for Completio
n
Anticipated
Completion/Measure
of Success*
Result/Date
(Fill in when
complete)
No Yes/Est. $
Unit’s other major activities for year exclusive of those linked to instructionalOr student service program reviews:
Making a case for Staffing
Staff Position Title Brief Rationale Annual TCP* for each Employee
Staff Positions Needed for Academic Year 2011-2012 by title in rank order:
* TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not replacement positions) also require space and equipment.
Making a case for Facilities or Equipment
Equipment or Equipment Repair
Brief Rationale Annual TCO*Cost per item
Number Request
ed
Total Cost of Request
Equipment or Equipment Repair Needed for Academic Year 2011-2012 for unit on its campus in rank order:
* TCO = “Total Cost of Ownership” for one year is the average cost for one year.
Facilities Needs Brief Rationale Annual TCO*
Facilities Needs NOT covered by current building or remodeling Projects:
Making a case for Professional
Development
Professional Development
Needs
Brief Rationale (in response to AUO
findings or needed to update skills)
Annual TCO*Cost per item
Number Request
ed
Total Cost of Request
Professional Development Needs not covered by current budget:
Use data and findings from Administrative Unit Outcomes Research to justify Professional Development needs.
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Mission and Goals
the objective is tied to the college mission and the unit goals
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Intended Objectives
is current aligns with department goals is reasonable given the scope of the experience states that the unit will provide, improve, decrease or that the clients will understand, be satisfied with or receive specific service is measurable (can be observed or tested) is central to the unit
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Means of Assessment
identifies specific assessment method category (focus group, survey, etc.) for the objective
details the assessment method used to measure the objective
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Targets and Benchmarks
: Criteria for
Success
establishes minimum expected score for success at achieving objective
quantifies (%, fraction or actual number) of clients who are expected to meet minimum score
indicates consideration of alternate data (previous AUO assessment effort(s), external reports), if available (optional)
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Time Frame specifies the time frame in which objective will be assessed
specifies who will administer the assessment
Evaluation identifies evaluator(s)
specifies evaluation process
attach relevant document(s), if applicable
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Summary of Data
addresses the means of assessment and criteria for success reports the actual results and compare with the number (%, fraction, actual number) originally expected to meet the minimum score includes additional data for sub-category highlights key findings from the data, if applicable
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs
Item Criteria Does not Meet
Criteria
Meets Criteria
Use of Results
reports what the department/unit members have done or are doing as a result of the findings
identifies who has made or is making the changes
indicates the time frame for the changes
Adapted from Mt Sac APPENDIX D: AUO CHECKLISThttp://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Useful ResourcesRiverside Community College
Foothill College
Mt. San Jacinto Community College
Saddleback Community College
Western Nevada College
Florida Keys Community College
University of Central Florida
PresentersYolanda Bellisimo – SLO Facilitator,
College of [email protected]
Sara McKinnon – Academic Senate President, College of [email protected]
