ISSUE 5 MONTHLY MEDICAL STAFF NEWSLETTER ProgressNotes VOLUME 9 May 2017 1 Torrance Memorial Earns 4-Star Patient Experience Rating In This Issue Torrance Memorial Earns 4-Star Patient Experience Rating……...P 1 Positive Patient Feedback Reflected in Survey……………..P 2-3 How to Access the Wednesday CME Conference Schedule....….P 3 Medical Executive Committee Approvals………………………....P 3 Very Important Clinical Updates..P 4-7 Clinical FYI……….……………….P 8 Doctor’s Day Celebration 2017...P 9-10 Medical Staff Calendar....…..…...P 11 New Practitioners……….....……..P 12 Physician/AHP Roster Updates...P 13 Torrance Memorial Medical Center is proud to announce it has earned a 4-star patient experience rating from the Centers for Medicare and Medicaid Services as a result of the positive responses former patients provided on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. The survey includes 32 data points measuring patients’ perceptions of their hospital experience. The survey time period was for discharges July 2015 – June 2016. Every single member of the Torrance Memorial team should be proud of this achievement, which places us in the top 13% of hospitals in the state. During this period, 37 hospitals out of 292 in California achieved either 4 or 5 stars. Each of you impacts the quality of the experience our patients have during their stay. Thank you for taking the time to make each encounter caring and thoughtful. This achievement is particularly special because, while we have been working hard to improve the patient experience and earn four stars later this year, we achieved it early! Thank you!
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I S S U E
5
MONTHLY
MEDICAL
STAFF
NEWSLETTER ProgressNotesVOLUME 9
M a y 2 0 1 7
1
Torrance Memorial Earns 4-Star Patient Experience Rating
In This Issue Torrance Memorial Earns 4-Star Patient Experience Rating……...P 1 Positive Patient Feedback Reflected in Survey……………..P 2-3
How to Access the Wednesday CME Conference Schedule....….P 3
Medical Executive Committee Approvals………………………....P 3
Very Important Clinical Updates..P 4-7
Clinical FYI……….……………….P 8 Doctor’s Day Celebration 2017...P 9-10
Medical Staff Calendar....…..…...P 11
New Practitioners……….....……..P 12
Physician/AHP Roster Updates...P 13
Torrance Memorial Medical Center is proud to announce it has earned a 4-star patient experience rating from the Centers for Medicare and Medicaid Services as a result of the positive responses former patients provided on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. The survey includes 32 data points measuring patients’ perceptions of their hospital experience. The survey time period was for discharges July 2015 – June 2016. Every single member of the Torrance Memorial team should be proud of this achievement, which places us in the top 13% of hospitals in the state. During this period, 37 hospitals out of 292 in California achieved either 4 or 5 stars. Each of you impacts the quality of the experience our patients have during their stay. Thank you for taking the time to make each encounter caring and thoughtful. This achievement is particularly special because, while we have been working hard to improve the patient experience and earn four stars later this year, we achieved it early! Thank you!
Positive Patient Feedback Reflected in Survey
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Continued...
Positive Patient Feedback Reflected in Survey Comments and Databy Mary Matson, Torrance Memorial Director of Service Excellence
We receive many positive comments about physicians on patient experience surveys. Many of these comments reflect the good work being done to improve physician communication and show compassion. Here are a few examples (verbatim) followed by our current HCAHPS scores for Physician Communication. General Feedback about Physicians: Dr. explained what would happen after I left the hospital; appointments to see specialist were made for me - much
appreciated. Very honest & explained everything. All physician contacts were good and informative- I was treated well. Specific Physician Feedback: I received everything I needed during my stay. The care and concern of the doctors not only helped me to be properly
diagnosed, but saved my life. The day after my discharge, Dr Matin Hemmat called me at home to check on me, asking how my night was and if I'm doing OK. Today not many physicians make calls to patients at home. Dr. Hemmat is the most caring doctor, shows how much he enjoys his job and the caring for his patients. How lucky I am to have him as my doctor.
My surgeon, Dr. Ali-Jones was amazing. She was kind, thoughtful and very immaculate in her care - she listened to what I had to say and kept me informed of all treatments, medications and what to expect. Very warm and gave me plenty of time with her. Very much appreciated. Dr. Rand was on top of the infection control. Went over medications, and was amazing how he controlled and resolved the infection - Both hospitalists - were attentive and checked on mycare several times a day. . . Was able to communicate my needs to Dr. Ali-Jones easily. medical staff - Dr. Ali-Jones, Dr. David Rand, Dr. Kobayashi, and nursing staff included me in all decisions about my treatment. Very professional, warm and respective about my care.
Would highly recommend Dr. Shrader! Dr. Rand is the best!! Dr. Bujor - the best. Dr. Rosenberg MD very professional excellent very grateful. Dr. McCann was amazing and great in our delivery, especially since he was a last minute back up for my
OB. Wonderful bedside manner and great skill. My OB/GYN was out of town so I had a back up - back up Dr. & he was great! Dr. Naghi! Dr. Lorber was fabulous. Dr. Baker was amazing! I liked how she triaged me before I went back so orders were ready for me. She treated me
like a human not a number. She came to check on me and was genuinely concerned. She even talked to my daughter! I really like how informed both the dr. and the male nurse kept me. I appreciated that the dr. listened to me and understood what I was saying.
Ellen Baker, MD was amazing, kind, compassionate, professional and attentive to my concerns. Doctor was treated was absolutely incredible. I was very impressed with her! Dr. Ashley Sanello was a real trooper
as my case was a bloody mess. Dr. Kennedy was kind & understanding - felt very comfortable @ your hospital. Was involved in a traffic accident, ER Dr. Kennedy & staff were outstanding! I was very impressed with Doctor Lent. She was very helpful & concerned. She is excellent. Excellent experience I was very pleased with Heidi Schoepflin PA she is very respectful, confident, thorough, humane,
empathetic. Please praise her for her excellent service. I'm in the medical field and I was very impressed with Heidi. Wonderful experience overall. Nurse Heather & Dr. Matthew were fantastic. Dr. Gray was very nice, and took care of me quickly. I had received prostate cancer radiation treatments from Doctor Simko in the mid – 1990’s. He was successful then in
his job and I trust him to do likewise this time too. This is absolutely the best medical team ever! Dr. Endicott and her staff are extremely caring, nurturing, sensitive and
they have a sense of humor. We are able to have fun with each other in spite of the circumstances. They rock! Dr. Jensen is amazing, caring and takes his time. So thankful for his care.
Positive Patient Feedback Reflected in Survey
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Medical Executive Committee Approvals
To access the schedule of Wednesday CME Conferences: Go to Torrance Memorial’s “For Physicians” website http://www.torrancememorial.org/For_Physicians/
Wednesday_CME_Conferences.aspx to view 2 months of upcoming activities Go to Torrance Memorial’s TMI website home page http://tmi/, scroll through the news items and click on “Medical Staff
Newsletter” to view 1 to 2 months of upcoming activities located on the “Medical Staff Calendar” page Call the CME Program phone number at (310) 784-8776 and select Option 1 to hear a voice recording of 2 months of
upcoming activities Obtain a copy of the CME notice listing 2 months of upcoming activities that is available as a handout at each Wednesday
CME Conference View the flyer of the current Wednesday CME Conference that is attached to the bulletin board near Torrance Memorial’s
West Entrance and located at the end of the short hallway leading to the Central Tower For additional information please contact Anita Klecker, Health Sciences Librarian/CME Coordinator, at (310) 517-4720 or [email protected] .
Items approved at the last Medical Executive Committee meeting can be viewed by using this website link and selecting the particular month: http://www.torrancememorial.org/For_Physicians/Medical_Staff/MEC_Approval.aspx . If you have any questions, please contact the Medical Staff Services Department at (310) 517-4616.
How to Access the Wednesday CME Conference Schedule
25 7:00a Breast Tumor Board..WT-Aud 7:45a GI Tumor Board….....WT-Aud 12:30p C-Section Ad-Hoc…..….WT-D 12:30p Credentials……….….....WT-C 12:30p Health Info Mgmt……....WT-B 12:30p Medical Staff IT……...WT-Aud
26 7:00a Lung TumorBoard..WT-Aud
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31 7:00a CV Review Conf……….WT-D
CME CONFERENCES
Wednesdays, 12:30 p.m. Hoffman Health Conference Center
Torrance Memorial Medical Center is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians.
Torrance Memorial Medical Center designates this live activity for a maximum of 1 AMA PRA Category I CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. For up-to-the-minute conference information call (310) 784-8776 or visit: http://www.torrancememorial.org/For_Physicians/Wednesday_CME_Conferences.aspx
Medical Staff Calendar May 2017
May 3, 2017 “Diagnosis & Treatment of Gastroesophageal Reflux” Raman Muthusamy, M.D. UCLA School of Medicine Commercial Support: None
June 7, 2017 “Physicians & Good Samaritan Laws” Matthew Souther, J.D. Neil Dymott Attorneys Commercial Support: None
May 24, 2017 NO CONFERENCE
May 17, 2017 NO CONFERENCE
May 31, 2017 NO CONFERENCE
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May 10, 2017 “Advances in Thyroid Cancer” Melanie Goldfarb, M.D. John Wayne Cancer Institute Commercial Support: None
Duane E. Bridges, M.D. Medicine South Bay Electrophysiology 575 E. Hardy St., Ste. 306 Inglewood, CA 90301 Phone: (310) 973-0600 Fax: (484) 288-5532
Joshua M. Lichtman, D.O. Medicine Gelbart & Associates Psychological Services 3333 Skypark Dr., Ste. 220 Torrance, CA 90505 Phone: (310) 257-5750 Fax: (310) 257-5753
Lisa G. Cook, M.D. Medicine 2080 Century Park East, Ste. 203 Los Angeles, CA 90067 Phone: (310) 277-9534 Fax: (310) 277-9285
Erik J. Sirulnick, M.D. Medicine HealthCare Partners 3565 Del Amo Blvd., Ste. 203 Torrance, CA 90503 Phone: (310) 214-0811 Fax: (310) 214-8340
Carey A. Cullinane, M.D. Surgery 701 East 28th St., Ste. 411 Long Beach, CA 90806 Phone: (562) 933-7475 Fax: (310) 939-0934
Christopher M. Hoshino, M.D. Surgery South Bay Orthopaedic Specialists 23560 Crenshaw Blvd., Ste. 102 Torrance, CA 90505 Phone: (310) 784-2355 Fax: (310) 517-1817
Howard C. Jen, M.D. Surgery UCLA Pediatric Surgical Associates 10833 Le Conte Ave. Los Angeles, CA 90095 Phone: (310) 206-2429 Fax: (310) 206-1120
Matthew M. Koehler, D.O. Medicine Coast Dermatology Medical Associates 23550 Hawthorne Blvd., Ste. 200 Torrance, CA 90505 Phone: (310) 373-2636 Fax: (310) 373-2633
Nicole D. Lee, M.D. Family Practice Torrance Memorial Physician Network - Hermosa Beach 705 Pier Ave., Ste. A Hermosa Beach, CA 90254 Phone: (310) 891-6708 Fax: (310) 374-4908
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Address Change Patrick L. Bui, M.D. Medicine UCLA Health Southbay Hospitalists 10880 Wilshire Blvd., Ste. 530 Los Angeles, CA 90024 Phone: (310) 319-4698 Fax: (310) 206-3260 Jessica E. Hawley, M.D. Medicine UCLA Health Southbay Hospitalists 10880 Wilshire Blvd., Ste. 530 Los Angeles, CA 90024 Phone: (310) 319-4698 Fax: (310) 206-3260 Jason Y. Kim, M.D. Pediatrics Healthcare Partners Medical Group - Sepulveda 2232 Sepulveda Blvd. Torrance, CA 90505 Phone: (310) 257-2597 Fax: (310) 783-5593 Tricia M. Manalastas, P.A.-C Surgery Torrance Memorial Physician Network - ORTHO Crenshaw 23560 Crenshaw Blvd., Ste. 102 Torrance, CA 90505 Phone: (310) 784-2355 Fax: (310) 517-1817 Stephen L. Nuccion, M.D. Surgery Torrance Memorial Physician Network - Ortho Hawthorne 23550 Hawthorne Blvd., Ste. 120 Torrance, CA 90505 Phone: (310) 517-1216 Fax: (310) 517-7073 Mahdi Yazdany, M.D. Medicine Internal Medicine & Nephrology Medical Group 2841 Lomita Blvd., Ste. 215 Torrance, CA 90505 Phone: (310) 379-2860 Fax: (310) 325-1144 Keri R. Zickuhr, M.D. Surgery Torrance Memorial Physician Network - Ortho Hawthorne 23550 Hawthorne Blvd., Ste. 120 Torrance, CA 90505 Phone: (310) 517-1216 Fax: (310) 517-7073
Phone/Fax Change Tanya Arvan, M.D. Medicine Phone: (310) 378-2234 Fax: (310) 378-9795 Keith T. Chumley, M.D. Family Practice Phone: (310) 378-2234 Fax: (310) 378-9795 Kristen M. Gutermuth, M.D. Medicine Phone: (310) 784-8713 Fax: (310) 891-6749 Anna Basile B. Mellor, M.D. Medicine Phone: (310) 378-2234 Fax: (310) 378-9795 Asim Rafique, M.D. Medicine Phone: (310) 206-6766 Fax: (310) 937-8556 Fred L. Reitler, M.D. Family Practice Phone: (310) 378-2234 Fax: (310) 378-9795 Scott Tong, M.D. Family Practice Phone: (310) 378-2234 Fax: (310) 378-9795
Suite Number Change Viktor E. Eysselein, M.D. Medicine Ste. Box MFI 400 Leave of Absence Iraj Akhlaghi, M.D. Medicine Gretchen J. Andersen, P.A. Surgery Laura T. Jong, M.D. Medicine Eunice M. Kohara, D.O. Surgery Thomas E. Lee, M.D. Pediatrics Akshay M. Mehta, M.D. Surgery Charles D. Turek, M.D. Surgery Arthur L. Wisot, M.D. OB/GYN Resignation Christen R. Mellano, M.D. Surgery Retired Rakhi Ram, M.D. Radiology
The Medical Staff Newsletter ProgressNotes is published monthly for the Medical Staff of Torrance Memorial Medical Center. Vinh Cam, M.D. Chief of Staff Robin S. Camrin, CPMSM, CPCS Vice President, Medical Staff Services & Performance Improvement A.Klecker-05/2017
Physician/AHP Roster Updates
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ProgressNotes Vol. 9 Issue 5 May 2017
ProgressNotesMONTHLY
MEDICAL
STAFF
NEWSLETTER
Medical Staff Services 3330 Lomita Boulevard Torrance, CA 90505 Phone: (310) 517-4616 Fax: (310) 784-8777 www.TorranceMemorial.org
