The Baycrest Innovation, Technology and Design Lab requires an Innovation Cart – a mobile design unit. Due to staff time constraints and client mobility challenges, the facilitators hold sessions all over the Baycrest campus. This requires them to carry their materials and tools to each workshop. The proposed mobile design unit needs to be able to travel across campus, maneuvering indoors and outdoors as it is transported from building to building. It must be lightweight so that it can be used by a single operant, durable and easily sanitized. It must have storage for various materials – including mapping and ideation tools, simple prototyping materials and a method by which to capture audio, video and/or still images of the meetings. Furthermore, it must have an inviting design that will facilitate collaboration, idea generation and provide work and presentation space. This project will be realized by James Agostinho, Liz Durden, and Domenic Violante, and will be completed December 15th, 2016. With this project, we intend to create an Innovation Cart as a moveable extension of the Innovation Lab. The cart will act as a mobile design unit, containing innovation tools that the design team can use while holding workshops in various environments around the Baycrest campus. The tools in the Innovation Cart will be used by the Innovation Lab design team, who will help the users (clients, clinicians and other Baycrest staff) to run through design exercises such as empathy maps and IDEO Human-Centered Design Thinking processes. DESIGN BRIEF DOCUMENT PROJECT 2A - BAYCREST INNOVATION CART INTRODUCTION Baycrest Innovation Lab, image provided by Ana Matic PROJECT DEFINITION James Agostinho, Liz Durden, Domenic Violante Agostinho, Durden, Violante
Transcript
The Baycrest Innovation, Technology and Design Lab requires an Innovation Cart – a mobile design unit. Due to staff time constraints and client mobility challenges, the facilitators hold sessions all over the Baycrest campus. This requires them to carry their materials and tools to each workshop.
The proposed mobile design unit needs to be able to travel across campus, maneuvering indoors and outdoors as it is transported from building to building. It must be lightweightso that it can be used by a single operant, durable and easily sanitized. It must have storage for various materials – including mapping and ideation tools, simple prototyping materials and a method by which to capture audio, video and/or still images of the meetings. Furthermore, it must have an inviting design that will facilitate collaboration, idea generation and provide work and presentation space.
This project will be realized by James Agostinho, Liz Durden, and Domenic Violante, and will be completed December 15th, 2016.
With this project, we intend to create an Innovation Cart as a moveable extension of the Innovation Lab. The cart will act as a mobile design unit, containing innovation tools that the design team can use while holding workshops in various environments around the Baycrest campus.
The tools in the Innovation Cart will be used by the Innovation Lab design team, who will help the users (clients, clinicians and other Baycrest staff) to run through design exercises such as empathy maps and IDEO Human-Centered Design Thinking processes.
Baycrest Innovation Lab, image provided by Ana Matic
PROJECT DEFINITION
James Agostinho, Liz Durden, Domenic Violante
Agostinho, Durden, Violante
With this project, we’re addressing the mobility concerns of the Innovation Lab team. By providing them with a mobile design unit, they will have the tools they need to hold design workshops all over the Baycrest campus, and gain insight from a variety of users – Baycrest clients (older adults), clinicians and staff.
By holding in-situ workshops, the designers can gather information on the environment as well as valuable insight from busy Subject Matter Experts and older adults, and the insight these users can provide will aid the design team in finding solutions to complex hospitals in the Baycrest environment. Furthermore, the designers can inform the SMEs and older adults about the benefits of innovation and design thinking.
Ideally, the Innovation Cart would help facilitate relationships and connections between the Innovation Lab designers and other members of the Baycrest community – clients, clinicians and other hospital staff. The designers will have the tools they need to gather valuable information, and with this information they can find solutions to design problems facing Baycrest – benefitting everyone in this community.
The end result of this product will be a mobile Innovation Cart to be used by various populations at Baycrest – primarily by the Innovation Lab designers. Using the Innovation Cart to hold in-situ workshops will save time for the busy SMEs and enable older adults with mobility issues to participate and provide their valuable insight. It will also mean providing education to these populations about the value of design thinking. The result of these workshops will be greater insight for the designers in their quest for innovation at Baycrest.
Phases of the Design Thinking Process, Nielsen Norman Group
PROJECT AIMS
PROJECT OUTCOME
Agostinho, Durden, Violante
What must the project fulfill/do/achieve/generate?
DESIGN OBJECTIVES• be durable• be easily sanitized• be mobile• be maneuverable by one person • all-terrain wheels with brakes• storage for materials – large paper sketch pads, permanent
markers, drawing tools, whiteboard markers and eraser, 5 colours of stickies, 8.5x11 or 11x17 paper pads, glue sticks clipboards/writing surfaces, prototyping tools
• have whiteboard space• have secure storage space for a camera/video camera/ipad• fit in an elevator and through all Baycrest doors
What should the project fulfill/do/achieve/generate?
• help the Innovation Team build positive relationships with other users
• be quiet • have vertical and horizontal surfaces (exhibition area
24x36” and poster area 11x17”)• have presentation space• have round top for collaboration• have a cup holder for coffee• be lightweight
What could the project fulfill/do/achieve/generate?
• have built-in speakers and a projector• encourage participation• have an inviting appearance • be iterative (generate improvement ideas for itself)
We feel that if our final design meets all must and should criteria, and possibly the should criteria, the desired outcome will have been achieved.
Agostinho, Durden, Violante
USER SCENARIOSJourney Map
ENTICE
Ana packs up her materials from the Innovation Lab and heads to meet Dr. Jay. He has a meeting in 40 minutes so she must be on time!
Scenario 1: Dr. Jay
Agostinho, Durden, Violante
ENTER
Ana arrives at Dr. Jay’s office. Her hands are full and she has nowhere to put down her things.
Unfortunately, their time is up and Dr. Jay is off to his next appointment.
Agostinho, Durden, Violante
ENGAGE
Before they start, Ana spends 20 minutes explaining the value of the session. She had posters to show but nowhere to put them up.
EXIT
EXTEND
Ana heads back to the lab with her materials. She has to catalogue what she learned from her meeting with Dr. Jay.
It’s busy at the nurses station so making space for everyone to engage is difficult.
Scenario 2: Nurses Station
ENTER
ENTICE
Ana’s off to a meeting with the nurses. She doesn’t know what she’ll need, so she takes everything.
There is not enough room for everyone to be involved.
ENGAGE
Heading back to the Innovation Lab after a productive session. Carrying all this stuff around can be a lot of work.
Finally, everyone is starting to engage, but there’s no way for Ana to record all this information!
Ana has a meeting with Debbie and her family.
EXIT
EXTEND
ENTICE
Scenario 3: Client - Debbie
Since there is no table to set up on, Ana tacks her tri-fold board to the wall.
ENTER
Debbie and her family seem put-off by the entire situation. Ana is feeling some tension in the room.
Debbie is having trouble standing. Unfortunately that means the end of her contribution for today.
ENGAGE
EXIT
Now back to the Innovation Lab to document and record the highlights of the sessions.
EXTEND
Ana Matic
Senior Designer and Facilitator Contact through Angelika
This cart has various compartments for supplies and is used in an educational setting. It has vertical workspace but lacks a horizontal work surface.
Tool Cart
This cart has organized storage for tools and is mobile but does not appear to be easy to navigate. It has horizontal workspace although lacks a vertical surface to work on.
AT1 Mobile Teaching Station 2. Digital image. Class*. N.p., 2015. Web. 24 Oct. 2016. <http://class.net.nz/product/at1-mobile-teaching-station/>.
This cart can be configured to the user’s needs with various sizes of storage compartments. It is mobile and has a horizontal work surface. It lacks vertical work surface.
Transport Trolley “SYS-Roll” Digital image. TANOS. N.p., n.d. Web. 21 Oct. 2016. < http://www.tanos.
de/SYS-ROLL/index_en.html>.
Agostinho, Durden, Violante
• Straker, Klara, and Cara Wrigley. “Design Innovation Catalyst Tools to Fa-cilitate Organisational Change.” Academia.edu. N.p., 4 Sept. 2014. Web. 21 Oct. 2016. <http://www.academia.edu/21334878/Design_innovation_cata-lyst_tools_to_facilitate_organisational_change>.
• “Practical Tools to Trigger & Support Social Innovation.” Development Im-pact and You. N.p., n.d. Web. 21 Oct. 2016. <http://diytoolkit.org/>.
• “Baycrest to House the Canadian Centre for Aging and Brain Health In-novation.” Baycrest. N.p., n.d. Web. 21 Oct. 2016. <http://www.baycrest.org/news/foundation/baycrest-tohouse-the-canadian-centre-for-ag-ing-and-brain-health-innovation/>.
• Stinson, Liz. “How Do You Design a Hospital That Can Foster Great Ideas?” Wired.com. Conde Nast Digital, 10 Jan. 2013. Web. 21 Oct. 2016. <https://www.wired.com/2013/10/this-hospital-was-designed-to-be-an-innovation-hub/>.
• “Design Thinking Comes of Age.” Harvard Business Review. N.p., 14 Oct. 2015. Web. 23 Oct. 2016. <https://hbr.org/2015/09/design-thinking-comes-of-age&cm_sp=Article-_-Links_-End%20of%20Page%20Recircula-tion>.
• Kricos, Patricia B. “Audiologic Rehabilitation with the Geriatric Popula-tion Patricia B. Kricos.” Audiology Online. N.p., n.d. Web. 25 Oct. 2016. <http://www.audiologyonline.com/articles/audiologic-rehabilitation with-geriatric-population-976>.
WRITTEN
Agostinho, Durden, Violante
• “List of Daily Needs for Elderly Care.” LIVESTRONG.COM. LIVESTRONG.COM, 16 Aug. 2013. Web. 25 Oct. 2016. <http://www.livestrong.com/article/36889-list-daily-needs-elderly-care/>.
• “Elderly.” DAY TO DAY NEEDS. N.p., n.d. Web. 25 Oct. 2016. <http://ev-erydayneedssmhs.weebly.com/elderly1.html>.
• “The Profession of Audiology.” American Speech-Language-Hearing Association. N.p., n.d. Web. 25 Oct. 2016. <http://www.asha.org/Stu-dents/Audiology/>.
• Matic, Ana. “Project Design Brief – CC-ABHI Innovation Cart.” Baycrest Hospital [Toronto, On], 31 Oct. 2016. p. All.
Agostinho, Durden, Violante
Week 9 (Nov 10 – 16) ASSIGNMENT 2A DUE – 20%. 3 min presentation: 3 Tangible 3D mock ups, 3 client facing storyboards explaining the user experience with object in space (1 per design solution direction), definition of value proposition 150 words max. Including the question that drives the design investigation.
Week 10 (Nov 17 – 23) DESIGN BRIEF & DESIGN ITERATIONS BASED ON FEEDBACK.
Week 11 (Nov 24 – 30) CONCEPT DESIGN DEVELOPMENT.
Week 12 (Dec 1 – 7) PROJECT FINALIZATION. FINAL DESIGN REVIEW IN CLASS. In class: Review final design solution, presentation material; user storyboard, movie rough.
Week 13 (Dec 8 – 14) FINAL DELIVERABLES• One product design in a full-scale functional prototype.Including textures and finishes replicating envisioned manufacturing technique (i.e. injection molded, CNC routed, 3D printed, cast components, off the shelf components etc.). Prototype will be used for user testing in class and should not break in use – please choose your materials accordingly.• Product designs in 3D CAD rendering & orthographic drawings. Hard copy print out to go with the prototype.• Slide show and movie presentation:• Explaining the user/ persona, stating the challenge the particular user has. Expert research data underpinning the problem.• Showing the interaction of user/stakeholder, product in the selected context “before” and “after” = with your re-design or newly designed object. Please clearly communicate how you are addressing the multiple criteria that you have identified with the 3 user/stakeholdersMovie – Format: Quicktime (Screen resolution 1280 x 768 at 60HZ)Slide show presentation: PDF 2MB max.
