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Project 3Cookie Cutters
Kevin Huynh Sean Tsusaki Jordaniel Wolk
What are Subject Guides? Method of help for researching and find
resources Separated by subjects
Further separated by courses in some cases Created by librarians,
and used by librarians and students
General Usability Problems
Largest concern = consistency Some guides only have a small resemblance to
one another. Although there is a template in place, it is not
actively enforced. A few interface issues. Examples…
No communication on what the guides are on the main page
No “Help” function on the main page.
Other Problems Some consistency issues include…
High probability of confusion in navigation when using multiple guides
Some course guides are integrated into subject guides, while others are separated.
Certain guides have separated their search functions for multiple databases.
No uniform naming convention. A few customer concerns…
Is it apparent that the tabs are clickable? Are the Web 2.0 functionalities being used?
Are the comments, voting, polling, etc. systems being used?
Is the tag system viable? What do students think of subject guides? Are they
using them? Do they even know about them?
Overview of Methods
Interviews Semi-structured Gather user domain knowledge and familiarity with the library
website For interviews accompanying usability studies, ask about general
impressions, difficulties, suggested improvements Separate note taker and interviewer. Audio recorded and later
transcribed. Usability Studies
Guided studies – user performs specific tasks as they navigate the guides
The user verbalizes their thoughts as they navigate, giving a more thorough understanding of their rationale.
Separate note taker and interviewer. Sessions recorded with screen recording software.
Users
Librarians Interview → Usability Study Focus: understand how they use others' subject guides in their
work and make it easier to navigate Focus: find out rationale for how and why they built their
guides and see if there is a better, more uniform alternative 3 sessions to be conducted.
Students Usability Study → Interview Focus: assess how easy it is to navigate and find information
in the study guides, and find out how they are being used. 9 studies to be conducted.
Tasks Librarians
Interview to uncover general issues beforehand Navigate someone else's study guide
Given a set of links to go to that are decided upon beforehand Rationale: gauge ability to find information
Have them give a walkthrough of elements in some of their guides
Rationale: uncover their reasoning and methods for displaying information as is
Students Gather background information
Determine which study should be conducted Give a set of tasks depending on the study
Rationale: determine how simple it is for them to navigate Follow-up interview to gather suggestions and get feedback
Scheduling and ManagementOverview
Scheduling and Management We have broken down the tasks that we
expect to be accomplished Interdependencies of tasks are addressed (as
well as concurrency) Processes chosen based upon the time we are
given to conduct research, analysis, and solution creation
Week by Week 2 scheduled meetings a week We have shared our schedules already to learn
how our project schedule fits into the larger context of each team member’s personal schedule
Times outside of the general meetings have been proposed for interview and usability testing
Work broken down into tasks for an individual to do, and work requiring the presence of the whole team is completed during general meetings.
Scheduling for outside obligations
Resources for Management and Scheduling Google Sites, Docs, and Calendar Communication Protocol Gantt Chart (for scheduling and tracking
progress) Website centralizes announcements, artifacts
produced, project management and schedule overview
Questions and Answers