Project Management Webinardownloads.projectinsight.net/training/pmi-project-management-webi… ·...

Project Management Webinar

Initiate Project Intelligence®

Turn a Difficult Conversation into a Positive Outcome

© 2016 Core Performance Concepts Inc.

Things to Know…

All participants will be on mute

Questions are welcome

Use the question box to ask questions

PM training is valid for 1 PDU

Must be in attendance

PDU certificate sent by the end of the day


Denise Rodriguez

Project Insight

Marketing

[email protected]

www.projectinsight.net

Moderator


Schedule a customized demo today!

+1 (949) 476-6499 x3

[email protected]

Request info: www.projectinsight.net

Project Insight


Presenter

Diane C. Buckley, MBA, PMP

CEO, Core Performance Concepts Inc.

Training in project management,

PMP® and CAPM® certification, leadership,

business analysis, agile and six sigma

[email protected]

www.coreperformanceconcepts.com

PMP® and CAPM® are registered trademarks of the Project Management Institute


Brenda Williams

Founder and CEO, Academy For Leadership Communication

Board Certified Coachwww.academyforleadershipcommunication.com

[email protected]

714-283-1186


Presenter

“Empowering Peak Performance through Communication, Collaboration, and Innovation”

Coach, Professional Speaker


You will be able to:

Improve The Quality Of Your Conversations

Create High Levels Of Alignment, Collaboration

and Partnership

Learn How To Deliver Employee Feedback

Increase Efficiency, Productivity and Performance

At the end of this webinar…


Think of the most difficult conversation you have

had or are currently avoiding. Is it with your:

Boss

Peer

Client

Personal

Poll Question



Conversations that can change the

trajectory of a career, a business, a

relationship or a life.

Fierce Conversations


You may be facing a difficult conversation when… You want to tell a colleague he’s wasting too much time with you on chit-chat

You need to tell a peer that you feel you’re not being considered in cross-functional team

decisions

You have substantial questions about a subordinate’s judgment in terms of how they handled a

recent situation

You want more resources (financial, human, technological, etc.) and the climate is all about

trimming the budget

You’re getting tired of your boss interrupting you in meetings

What is a Fierce Conversation?


How Would You Rate Your Skill At Having A Difficult Conversation?



How Would Your Life Change if…

You Could Express Yourself When


What Is The Difficult Conversation You Need To Have?

(Please Type Your Answer In The Chat Box)

Your turn…


Who Wants To Practice Their Difficult Conversation on February 24th?

Please email them to me at [email protected]

Practice Makes Perfect


Master the courage to interrogate reality

Come out from behind yourself into the conversation and make it real

Be here prepared to be nowhere else

Tackle your toughest challenge today

Obey your instincts

Take responsibility for your emotional wake

Let silence do the heavy lifting

7 Principles of Fierce Conversations


The Oreo Cookie

The ‘nice’ start, followed by

the criticism, and then a

‘nice’ wrap-up.

Common Errors When Confronting Poor Behavior


Too Many Pillows

Tell it as it is. If you soften the

message too much, the other person

won’t get the message.



Machine Gun Nelly

You blaze away (maybe because you’re nervous) and go completely on the offensive. This can cause serious rifts in a relationship.



1. Identify & Name the issue

2. Clarify the issue by selecting a specific example that illustrates the behavior or situation you want to change

3. Describe your emotions about the issue and determine the current impact it is having

4. Clarify what is at stake and future implications

5. Identify your personal contributions to this problem

6. Indicate your wish to resolve the issue

7. Invite your partner to respond

8. Inquire into your partner’s views

9. Describe the ideal outcome and what is needed for resolution

10. Make an agreement and determine how you will hold each other responsible, COMMIT TO NEXT STEPS

Final Roadmap


Sam and Jackie Difficult Conversation


• Ready to Quit Job• Teammates = Knuckleheads• Obstacles & Problems• Challenges• Judgement• Control• Resistance• Taking it Personally• Not Listening• Stress & Anxiety

Sam’s Story

• Change Agent• Inspirational Leader• Deeper Relationships• Positive Energy• Options & Solutions• Understanding• Accepting• Appreciative• Supportive• Joy & Peace

Presenter


Why Do You Put Off Difficult Conversations?

Uncomfortable & Unsure How To Approach

Don’t Want To Hurt Someone

Don’t Want To Deal With It

Fearful Of The Outcome

Poll Question


What could you do to build stronger relationships?

What conversations are you avoiding right now?

Questions to Ask Yourself


Guidebook and 12 week

LeadershipCommunication Program

$200 value

$99 Coaching Session

$150 value

• Remove Fear• Create Confidence• Practice The Roadmap & Prepare For The Conversation• Role Play, Role Play and Role Play

Brenda [email protected]



See you next month!

PM in Practice –

TURN A DIFFICULT CONVERSATION INTO A POSITIVE OUTCOME

February 24, 2016

8am Pacific Time


Special Promotion

Continue Improving Your Project Management Skills

10% discount for online courses

Check them out today!

http://clicky.me/cpc-pm


Earn PDUsYou will automatically receive your PDU certificate via email

For further questions: [email protected]

Earn 1 PDU for each webinar session attended

To register your PDUs go to www.pmi.org and login as a member of PMI

Select Course or Training

Provider Name: Core Performance Concepts Inc. Activity Name: Webinar - Title Input start and end dates URL: www.coreperformanceconcepts.com Phone Number: 949-859-7004 Email Address: [email protected] Hours Completed/PDUs Earned: 1 Under PDUs claimed - Enter 1 under designated category


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