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Project Management
Project Management
Quality Management*
Dr. Khalid S. Husain
Project Management
Definition of Quality
Quality is the sum of characteristics of an entity that describes and affects its ability to satisfy stated or implied needs, it’s conformance to requirements and it’s fitness for use
Meeting or exceeding your customers’ requirements/needs.
Doing the right things right first time and every time
Project Management
There are 8 ways to evaluate the Quality according to customers’ requirements:
•Performance
•Reliability
•Durability
•Serviceability
•Aesthetics
•Features
•Perceived Quality
•Conformance to Standards
Definition of Quality
Project Management
Project Quality Management Tasks
Quality planning: identifying which quality standards are relevant to the project and how to satisfy them
Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards
Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality
Project Management
Modern Quality Management
Modern quality management :– requires customer satisfaction (internal/external)– prefers prevention of the cause of quality defect to
inspecting the product for defects at the end– recognizes management responsibility for quality– Continuous improvement
Project Management
Awards for Distinctive Quality Management
The Malcolm Baldrige Quality Award was started in 1987 to recognize companies with world-class quality
ISO 9000 provides minimum requirements for an organization to meet their quality certification standards
Project Management
Quality Planning
The design phase should take quality standards into consideration and ensure the matching of customer’s requirements
Many scope aspects like functionality, features, system outputs, performance, reliability, and maintainability affects the overall quality
Project Management
Quality Assurance
Quality assurance involves all the tasks done to satisfy and ensure the required quality standards for a project
The aim of quality assurance is continuous quality improvement
Quality audits help identify defects and that can improve performance on current or future projects
Project Management
Quality Control
The main output of quality control include:– Acceptance decisions– Rework– Process adjustments
Tools and techniques used include– Pareto analysis– statistical sampling– quality control charts– testing
Project Management
Project Management
Planning
Assurance
Control
Project Management
The Cost of Quality
The cost of quality is – the cost of conformance or delivering products that meet
requirements and fitness for use– the cost of nonconformance or taking responsibility for
failures or not meeting quality expectations
Project Management
Five Cost Categories Related to Quality
Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range
Appraisal cost: the cost of evaluating processes and their outputs to ensure quality
Internal failure cost: cost incurred to correct an identified defect before the customer receives the product
External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer