Project Report on Consumer Awareness

PROJECT REPORT

ON

Compiled By: --

Name: - Sanjay Krishna Barik

Registration No: -

School: - National High School Boy’s

Class:-XII E Roll: - 24

ACKNOWLEDGEMENT

I am highly indebted to the teacher in

Charge Mr Sunil Panday for his guidance

and constant supervision as well as for

providing necessary information regarding

the project & also for his support in

completing the project.

CONTENTS

SERIAL NO. PARTICULARS PAGE NO.

1 INTRODUCTION 1-2

2 SPREADSHEET 3

3 SUMMARISED PRESENTATION

4 QUESTIONNAIRES

5 ANALYSIS

6 DUTIFUL CONSUMER

7 RECOMMENDATION

INTRODUCTION

Consumer Protection Act (1986)

The consumer protection act was passed by the Parliament in

1986.The act came into force on 15th April, 1987.In 1993, the act

was amended for the first time. Thereafter, it was further amended

in 2003. This Act extends to the whole of India except to the state of

Jammu and Kashmir.

‘Consumer protection’ refers to protect the consumers against unfair trade practices

such as adulteration of consumer-goods, misleading advertisement, under-weight,

over changing etc. of the manufacturers and sellers.

Consumer is the user of goods & services who pays for the goods &

services which he uses and is entitled to expect the quality and

nature of goods & services promised to him by the seller.

Manufacturers owe a duty to the ultimate consumer taking care in

making their goals where there is no likelihood of their being

examined before they reach the ultimate consumer. In today’s mass

production economy there is a little contact between seller &

consumer in a difficult positions with very few avenues for

redressal. The intense competition satisfaction and hence by and

large the principles of “Consumer is King” is now expected- a

transition from the principles of ‘eaveate emptor’ to ‘caveate

vinditor’.

How is consumer exploited? There are many ways by which consumers are exploited. A few of them are:

1. Selling at higher prices -- The price charged for the product will not be

proportionate to the quality;

2. Product risk -- Drugs that are hazardous, banned or beyond expiry date, electrical

appliances with inadequate safety precautions, etc.

3. Adulteration -- This is very common in food items and could prove to be highly

injurious to one's health.

4. Sub-standard Products -- Items whose quality is far below the required standard.

5. False Claims -- Manufacturers make false representations about their products in

the media with a view to mislead the consumers.

6. Warranty/Annual Maintenance Contract --In many cases, though the product will

have a warranty or will be under annual maintenance contract (AMC), when a

problem arises, the consumer is told that certain parts will not be covered and they

will have to pay.

The Consumer Protection Act, 1986, is definitely a blessing for consumers wronged

by manufacturers or dealers. Numerous complaints about defective goods have been

heard by consumer fora over the years. Though recourse is available to consumers

through this benign legislation, manufacturers and dealers should realise their

responsibility towards society and ensure that quality goods are produced.

SPREADSHEET

Name Age Gender Product Name

Gaurav Mondal 18 Male Lipton tea

Jeet Kayal 19 Male Pears soap

Ritwick Biswas 18 Male Axe deodorant

Atanu Bose 34 Male Red Label Tea

Biswas Das 32 Male Aliva Biscuits

Sahil Bagree 17 Male Rexona soap

Sukriti Santra 28 Female Dermi cool talcum

Abhisekh Das 22 Male Colgate Toothpaste

Tilak Agarwal 52 Male Parachute oil

Partho Bose 57 Male Dabour amla oil

Ashar Imam 18 Male Amul Yogurt

Veronica Roy 20 Female Fair & Lovely

Aniket Das 25 Male Jubliee pulses

Prashant Singh 21 Male Maggie

Srijit Dutta 42 Male Maggie

Arpita Prasad 24 Female Pepsodent toothpaste

Karnika Choraria 20 Female Vaseline

Diya Bhattacharya 28 Female Clinic Plus shampoo

Gopal Das 24 Male Amul Cheese

Ujjal Nag 59 Male Maggie

Monojit Roy 62 Male Maggie

Makar Basu 57 Male Maggie

Arun Agarwal 38 Male Maggie

Putul Begum 41 Female Dove Soap

Arijit Singh 37 Male Maggie

Nayan Ghosh 46 Male Maggie

Akanksha Bhan 18 Female Tresemme Shampoo

Vanshika Sawhney 18 Female Liril 2000 soap

Panchu Kayal 75 Male Domex disinfectant

Tapan Das 47 Male Liril 2000 soap

Pooja Bhattacharya 56 Female Lux soap

Padma Joshi 68 Female Lifebuoy soap

Pankaj Goenka 45 Male Modern Bread

Rajan Khandelwal 68 Male Knorr soup

Rajesh Baid 89 Male Annapurna Atta

Suresh Jindal 87 Male Annapurna Salt

Uma Kakarania 97 Female Wheel Detergent

Vinod Anchalia 94 Male Bru Coffee

Indra Gupta 93 Male Rin Detergent

20%

37%

17%

26%

AGE GROUP

15-19 20-40 40-60 60-100

SUMMARISED PRESENTATION

MALE70%

FEMALE30%

GENDER

QUESTIONNAIRE

Questions Gaurav Mondal

Jeet Kayal

Ritwick Biswas

Atanu Bose

Biswas Das

Sahil Bagree

Sukriti Santra

Abhisekh Das

Tilak Agarwal

Do you check MRP before buying Goods? Yes No No Yes Yes Yes Yes No Yes

Do you ask for a Bill whenever you purchase anything? No No No No Yes No Yes Yes Yes

Do you examine the expire date before buying? Yes Yes Yes Yes Yes Yes Yes Yes Yes Have you ever cross checked the weights of products ? No No No Yes No No No No No

Generally do you believe everything you read on label? No No Yes No Yes Yes No Yes No What was the response to your complaint? Yes Yes Yes Yes Yes Yes No No No

Was your complaint to the supplier/shopkeeper attained by him to your satisfaction? Yes Yes Yes Yes Yes Yes No No No Are you attracted by the promotional offer like free buy one get one free offer? Yes Yes No Yes Yes Yes Yes No Yes

Do the children influence the purchase of the particular product? Yes Yes Yes Yes Yes Yes Yes Yes Yes

Are you satisfied with the quality of the product? Yes Yes Yes Yes Yes Yes Yes Yes Yes Have you ever thought of joining of consumer club for fight for your right? No No No No No No No No No

Are you attracted by the tactics store use to influence your buying habits? Yes No Yes Yes No No Yes No Yes Do you buy the product which are sponsored by the celebrities? No Yes Partially Partially No No No No No

Do you check that whether the product is certificated or not? No No No No No No No No No Do you look for any company name on the product Yes Yes Yes Yes No No Yes Yes Yes

Do you read the nutritional label on the product Yes Yes Yes Yes Yes Yes Yes Yes Yes Do you buy telebrand product? No No No No No No No No No

Do you compare the price of food you buy at other store Yes Partially Partially No No No Partially No Yes

Do you find the product costly? No No No No Partially Partially Partially Partially Partially

Have you ever charged MRP more? No No No No No No No No No

Questions Partho Bose

Ashar Imam

Veronica Roy

Aniket Das

Prashant Singh

Srijit Dutta

Arpita Prasad

Karnika Choraria

Diya Bhattacharya

Do you check MRP before buying Goods? Yes Yes Yes Yes Yes Yes Yes Yes Yes

Do you ask for a Bill whenever you purchase anything? Yes Yes Partially Partially Yes Partially Yes Yes Yes

Do you examine the expire date before buying? Yes Partially Yes Yes Yes Yes Yes Yes Yes Have you ever cross checked the weights of products? No No No Yes No Partially No No No

Generally do you believe everything you read on label No Partially Yes No Yes Yes Partially Yes Partially What was the response to your complaint? Yes Yes Yes Yes Partially No No No No

Was your complaint to the supplier/shopkeeper attained by him to your satisfaction? Yes Yes Yes Yes Partially No No No No Are you attracted by the promotional offer like free buy one get one free offer? Yes Yes No Yes Yes Yes Partially No Yes

Do the children influence the purchase of the particular product? Yes Partially Yes Yes Partially Yes Yes Partially Yes

Are you satisfied with the quality of the product? Yes Yes Yes Yes Partially Yes Yes Yes Yes Have you ever thought of joining of consumer club for fight for your right? No No No No No No No No No

Are you attracted by the tactics store use to influence your buying habits’? Yes No Yes Yes Partially No Yes Partially Yes Do you buy the product which are sponsored by the celebrities? No Yes Partially Partially No No Partially No No

Do you check that whether the product is certificated or not? No No Partially No No Partially No Yes Partially

Do you look for any company name on the product Yes No Yes No No No Yes Yes No Do you read the nutritional label on the product Partially Yes Yes Yes Yes Yes Yes Partially Yes

Do you buy telebrand product? No No No No No No No No No Do you compare the price of food you buy at other store Partially Partially Partially Partially Partially Partially Partially No Yes

Do you find the product costly? No No No No Partially Partially Partially Partially Partially Have you ever charged MRP more? No No No No No No No No No

Questions Gopal Das Ujjal Nag Monojit Roy Makar Basu Arun Agarwal Putul Begam Do you check MRP before buying Goods? Partially Yes Yes Partially Yes Yes

Do you ask for a Bill whenever you purchase anything? Yes Partially No No No Partially Do you examine the expire date before buying? Partially Partially Yes Yes Yes Yes

Have you ever cross checked the weights of products? No No Partially Yes No No Generally do you believe everything you read on label No Partially No Yes Yes Yes

What was the response to your complaint? Yes Yes Yes Yes Partially No Was your complaint to the supplier/shopkeeper attained by him to your satisfaction? Yes Yes Yes Yes Partially No Are you attracted by the promotional offer like free buy one get one free offer? Yes Yes No Yes Yes Yes

Do the children influence the purchase of the particular product? Yes Partially Yes Yes Partially Yes Are you satisfied with the quality of the product? Yes Yes Yes Yes Partially Yes

Have you ever thought of joining of consumer club for fight for your right? No No No No No No

Are you attracted by the tactics store use to influence your buying habits’? Yes No Yes Yes Partially No Do you buy the product which are sponsored by the celebrities? No Yes Partially Partially No No

Do you check that whether the product is certificated or not? No No Partially No No Partially Do you look for any company name on the product? Yes No Yes No No No

Do you read the nutritional label on the product? Partially Yes Yes Yes Yes Yes

Do you buy telebrand product? No No No No No No

Do you compare the price of food you buy at other store No No Partially No No Yes

Do you find the product costly? No No No Partially No Yes

Have you ever charged MRP more? No No No No No No

ANALYSIS

According to the survey taken on the topic “CONSUMER AWARENESS” the following analysis is taken.

Q.1 Do you check MRP before buying Goods?

Interpretation:-According to the Graph Shown Above, the Survey Shows 75% People Said Yes, 13% People Said No And 8% Said Partially.

Q.2 Do you ask for a Bill whenever you purchase anything?


79%

13%

8%

Yes

No

Partially

58%21%

21%

Yes

No

Partially

Q.3 Do you examine the expire date before buying?


Q.4 Have you ever cross checked the weights of products?


79%

13%

8%

Yes

No

Partially

12%

76%

12%

Yes

No

Partially

Q.5 Generally do you believe everything you read on label?


Q.6 What was the response to your complaint?


50%

41%

9%

Yes

No

Partially

54%

31%

15%

Yes

No

Partially

Q.7 Was your complaint to the supplier/shopkeeper attained by him to your satisfaction?


Q.8 Are you attracted by the promotional offer like free buy one get one free offer?


59%33%

8%

Yes

No

Partially

72%

20%

8%

Yes

No

Partially

Q.9 Do the children influence the purchase of the particular product?


Q.10 Are you satisfied with the quality of the product?


90%

0%10%

Yes

No

Partially

81%

0%

19%

Yes

No

Partially

Q.11 Have you ever thought of joining of consumer club for fight for your right?


Q.12 Are you attracted by the tactics store use to influence your buying habits’?


100%

Yes

No

Partially

56%35%

9%

Yes

No

Partially

Q.13 Do you buy the product which are sponsored by the celebrities?


Q.14 Do you check that whether the product is certificated or not?


10%

74%

16%

Yes

No

Partially

4%

69%

27%

Yes

No

Partially

Q.15 Do you look for any company name on the product?


Q.16 Do you read the nutritional label on the product?


54%

46%

0%

Yes

No

Partially

87%

0%13%

Yes

No

Partially

Q.17 Do you buy telebrand product?


Q.18 Do you compare the price of food you buy at other store?


100%

Yes

No

Partially

17%

37%

46%Yes

No

Partially

Q.19 Do you find the product costly?


Q.20 Have you ever charged MRP more?


4%

50%

46%Yes

No

Partially

100%

Yes

No

Partially

Dutiful consumer

The three R’s of a Dutiful Consumer are:

I. Reduce: Consume only what you need, if possible reduce consumption of water, electricity, fuel and other non-renewable.

II. Reuse: If a product can serve you for a longer period, use it instead of buying a new one.

III. Recycle: Don’t litter the environment please recycle degradable or recyclable materials through scrap dealers

RECOMMENDATIONS

According to the survey conducted I found that almost every

consumer first check the expiry date on the food items and

medicines when they buy different products. Therefore, it

should not only be mandatory to the food items and

medicines but also to the cosmetics bought and other

different items.

Most of the People do not cross check the weights of the

products mentioned on the items. Thus it is recommended

that people should check the weight and then purchase the

item.

So, to conclude I feel that a consumer have several rights and

duties and carry authority to complain whatever is going

wrong.

Date post:	20-Jan-2017
Category:	Self Improvement
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Project Report on Consumer Awareness

Self Improvement