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Social EnterpriseBusiness Operations

An enp Strengthening Your Skills workshop

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Workshop Objectives

1 Understand why efficient and effective Business Operations are critical to social enterprise success

2 Discover the 3 key components of Business Operations

3 Identify key areas of your enterprise that might need operational improvements

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Business Operations is an integral part of managing a sustainable social enterprise

Source: www.enterprisingnonprofits.ca/learning-toolkits

Social Enterprise Learning Toolkit

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Where are you along the Social Enterprise Development Path ?

Social Enterprise Development Path

Opportunity Identification

Business Plan

Start-Up Strengthening

Organizational Readiness

Feasibility Study

Evaluation

Source: The Canadian Social Enterprise Guide (2nd edition)

Launch Preparation

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What is Business Operations?

Activities involved in the day to day functions of the enterprise conducted for the purpose of generating income and positive social outcomes

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Business operations focuses on operational management decisions

Strategic

Operational

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Efficiency vs. Effectiveness

time and moneySocial

outcomes

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Socialoutcomes

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Key Components

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People

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Recruitment & Retention

Human Resources

Training & Development

Compensation

Performance Reviews

Health & SafetyEmployment

Support

• .• .• .

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Process

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Products & Services

Key Operations Processes

ProductivityCapacity

Assessment

Quality Control Inventory Control

Scheduling

Pricing

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Performance

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Budget

Key Measurement Tools

Income & Expenses

Cash flow Statement & Projections

Customer Satisfaction

Measurement

Social Impact Assessment &

Monitoring Systems

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Demonstrating Value (www.demonstratingvalue.org) provides you with tools and expertise to define, gather and use information to run,

plan for and show the value of your social enterprise.

Measuring Success – Mission & Money

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Bringing it all together !

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Business Operations Case Study

The Hungry Thespian Theatre Company Use this Tool: Business Operations Self Assessment

Activity

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Improving your Business Operations

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Identify your priorities

Establish your action plan by first identifying your top priorities

Refer back to your Self-Assessment.

• Which areas did you identify as either not existing or needing work?

• Of those areas, which did you identify as a priority?

Our Goals for Business Operations

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2 .

3 .

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Take action – your next steps!

• Use the Business Operations Self Assessment Tool

• Identify your priorities • What actions will you need to take within the

next 4 weeks?• Who will you engage and why?• Review of the status of your action plans in 4-

6 weeks