PROPM4 Make sure your own actions within the workplace aim...

PROPM4 Make sure your own actions within the workplace aim to protect the environment

PROPM4 Make sure your own actions within the workplace aim to protect the environment 1

Overview

This Standard It is about maintaining good practice in day to day work

activities by identifying the risks, minimising the risks and using resources

responsibly. It is also about the responsibilities of everyone at work for

minimising risks to the environment as a result of work activities.

PROPM4

Make sure your own actions within the workplace aim to protect the

environment


Performance criteria You must be able to: You must be able to:

P1 identify the people in the workplace to whom you should report

environmental matters.

P2 make sure you are up-to-date on environmentally-friendly working

practices which are relevant to your workplace.

P3 identify any current working practices in your job role which could cause

harm to the environment.

P4 identify any materials, products or equipment used in any part of your job

role which could cause harm to the environment.

P5 report any differences between legal regulations and workplace

instructions and the actual use of materials or products hazardous to the

environment.

P6 promptly report to the people responsible for environmental matters the

hazards which present high risks.

Minimise risks to the environment arising as a result of workplace

activities

P7 follow the relevant legal requirements and workplace environmental

instructions for your job role.

P8 within your capability and the scope of your job responsibilities, control

the environmental hazards.

P9 promptly report risks to the environment that you are unable to deal

with.

P10 pass on any suggestions for limiting risks to the environment to the

responsible person.

P11 follow suppliers’, manufacturers’ and workplace instructions for the safe

use and storage of materials, products and equipment.

P12 follow the correct instructions for handling materials and products

which can be hazardous to the environment.

P13 follow the correct instructions for disposing of materials and products

which can be hazardous to the environment

PROPM4


environment


Knowledge and understanding You need to know and understand:

K1 the legislation relating to environmental matters which affect your

workplace.

K2 your responsibilities for the environment as defined by any specific

legislation covering your job role.

K3 the particular risks to the environment which may be present in your

workplace and/or in your own job role.

K4 how to use resources and materials effectively and efficiently.

K5 the importance of remaining alert to the presence of hazards to the

environment in the whole work place.

K6 the importance of dealing with, or promptly reporting, risks to the

environment.

K7 the substances and processes categorised as hazardous to the

environment.

K8 workplace instructions, precautions and procedures relating to the control

of risks to the environment.

K9 the responsibilities for items (materials/equipment) which can be

hazardous to the environment detailed in your job description.

K10 the responsible people to whom to report environmental matters.

K11 the specific workplace environmental instructions covering your job role.

K12 suppliers’, manufacturers’ and workplace instructions for the use of

equipment, materials and products which can be hazardous to the

environment.

K13 working practices for your own job role.

K14 correct handling instructions for materials which can be hazardous to

the environment.

K15 your responsibility for controlling hazards to the environment.

K16 workplace instructions for handling hazards to the environment which you

are unable to deal with.

PROPM4


environment


Additional Information Scope/range

Explanations and definitions of some of the terms used in this Standard

1 Control(s) The means by which the risks identified are eliminated or

reduced to acceptable levels.

2 Employer A person, firm, association, organisation, company or

corporation employing one or more workers and has responsibility for

the workplace/work activity.

3 Hazard* A hazard is something with the potential to cause harm (this

can include articles, substances, plant or machines, methods of work,

the working environment and other aspects of work management). *

Definition taken from: HSE “Management of health and safety at work –

Approved Code of Practice & Guidance”. Reference L21 (ISBN 0-7176-

2488-9)

4 Learner Any person in a workplace environment and undertaking

learning, including those following a vocational or academic course.

5 Legislation There are many Acts of Parliament, Statutory Instructions,

Regulations and orders relating to health and safety which affect

people at work. For example; there are regulations for those who, for

example, work with electricity, or work on construction projects, as well

as regulations covering noise at work, manual handling, working with

VDUs, or dealing with substances hazardous to health, etc.

5.1 The Health and Safety at Work Act 1974 is the main piece of

legislation under which nearly all the other regulations are made.

6 Manager An individual charged with the responsibility for managing

staff, and/or resources and processes.

7 Other people Refers to everyone covered by the Health and

Safety at Work Act including: visitors, members of the public,

colleagues, contractors, clients, customers, patients and students.

8 Personal presentation this includes personal hygiene, use of

personal protective equipment, clothing and accessories suitable to

the particular workplace.

9 Risk* A risk is the likelihood of potential harm from that hazard being

realised. The extent of the risk depends on:

PROPM4


environment


9.1 The likelihood of that harm occurring;

9.2 the potential severity of that harm, i.e. of any resultant injury or adverse

health effect; and

9.3 the population which might be affected by the hazard, i.e. the number

of people who might be exposed. * Definition taken from: HSE

“Management of health and safety at work – Approved Code of

Practice & Guidance”. Reference L21 (ISBN 0-7176-2488-9)

10 This includes: information, documentation, time, control measures,

staff/people, equipment and support (including specialist assistance).

11 Responsible person/ people The person or people at work to whom

any health, safety and welfare issues or hazards should be reported.

This could be a supervisor, line manager, director or your employer.

13 Supervisor One who controls and or directs the work of others

14 Training Provider An organisation or individual (usually external)

responsible for providing the training, work experience, and/or formal

assessment for the learner.

15 Worker A person performing services for an employer under a

contract of service or an apprenticeship. Workers include; outworkers,

those employed on a casual basis, in training and volunteers.

16 Workplace The single or multiple areas in which you carry out your

work.

17 Working practices All activities, procedures, use of materials,

substances or equipment and working techniques used in carrying out

a work or job related task. This includes procedures for reporting

hazards and unsafe working practices.

18 Workplace instructions

18.1. An organisation’s instructions, method statements, safe systems of

work, guidelines and processes on how to behave and perform tasks in

the workplace. Within these national occupational standards

“Workplace instructions” has been used to include:

19 Policies

19.1. A statement which directs the present and future decisions of an

organisation.

19.2. It is intended to influence and determine decisions, actions, and other

matters.

PROPM4


environment


19.3. Typically, a policy designates a required process or procedure within

an organisation.

19.4. They are often initiated because of some external requirement.

Procedures

20.1 A series of steps or instructions, describing a way of doing things.

20.2 A series of steps to be performed in a regular definite order under

specified conditions.

20.3 Documented processes that are used when work affects more than one

function or department of an organisation.

20.4 A series of clearly defined steps (and decisions) that explains or

describes how one goes about completing a task.

This includes the documentation prepared by the employer about the

procedures to be followed for health, safety and welfare matters.

This may be the employer’s safety policy, general health and safety

statements and written safety procedures covering aspects of the workplace

that should be drawn to the attention of employees and that of everyone

covered by the Health and Safety at Work etc. Act 1974 (visitors, members

of the public, colleagues, contractors, clients, customers, patients, students).

Instructions covering, for example: a) the use of safe working methods and

equipment, b) the safe use of hazardous substances, c) smoking, eating,

drinking and drugs, d) what to do in the event of an emergency, e) personal

presentation

PROPM4


environment


Developed by Proskills

Version number 1

Date approved June 2010

Indicative review date

April 2015

Validity Current

Status Original

Originating organisation

Proskills

Original URN HSS7

Relevant occupations

Paper and wood machine operatives

Suite Paper Manufacturing

Key words Paper; manufacturing; tissue

SFJ DA1 Provide and present information for courts and formal hearings

SFJ DA1 Provide and present information for courts and formal hearings 1

Overview

This standard is about obtaining, preparing and presenting information, both

verbal and written, for courts and formal hearings. It includes providing

accurate and timely written information, respecting the needs and rights of

individuals, their parents or carers and the victims of crime. It also involves

making oral contributions at courts and formal hearings.

‘Courts and formal hearings’ includes criminal courts, civil courts, prison

establishments, parole boards, mental health and other tribunals, youth courts,

children's hearings, multi-agency public protection panels, multi-agency risk

assessment conferences, appeals or other formal hearings.

There are two elements

1 Provide written information for courts and formal hearings

2 Make oral contributions to courts and formal hearings

SFJ DA1

Provide and present information for courts and formal hearings


Performance criteria You must be able to:

Provide written information for courts and formal hearings

P1 prepare and provide accurate, legible and complete written reports to the

courts/hearings, to the required timescales and in the required format

P2 provide information which is consistent with your role, organisational and

statutory requirements

P3 explain where further information is required, confirming when it is

required and its purpose

P4 gather relevant and accurate details from relevant people where further

information is required, in a manner which is sensitive to their situation

P5 verify the collected information, and identify if there are any problems

with it and address these appropriately

P6 maintain accurate and up to date records, in line with your organisation's

requirements

You must be able to:

Make oral contributions to courts and formal hearings

P7 present the information which the hearing requires in a manner which is

consistent with the court or hearing's requirements

P8 provide additional information to support and update written reports, as

and when required

P9 answer any questions in a manner which is likely to increase the

understanding of those involved

P10 present yourself, and interact with others, in a manner which promotes

the work of your organisation and is likely to lead to a constructive

outcome

P11 seek advice and support when team discussion and supervision are

appropriate

P12 maintain accurate and up to date records, in line with your organisation's

requirements

SFJ DA1



Knowledge and understanding You need to know and understand:

Legislative, regulatory and organisational requirements

K1 legal and organisational requirements which relate to the provision of

information at courts and formal hearings, and their impact for your area

of operations

K2 legislation, policies and procedures relating to data protection, health and

safety, diversity and their impact for your area of operations

K3 the role of your organisation and its services relating to providing and

presenting information at courts and formal hearings

K4 your organisation's policy and procedures regarding confidentiality of

information and the disclosure of information to third parties, and the

specific circumstances under which disclosure may be made

K5 the limits of your authority and responsibility, and the actions to take if

these are exceeded

You need to know and

understand:

Working within the community justice sector

K6 the functions, procedures and resources of the different courts, formal

hearings and meetings relevant to this area of your work, including the

appropriate administration and etiquette

K7 the different forms of report which are required for the different courts

and formal hearings relevant to your work, and the reasons for these

K8 the ways in which it is necessary to alter communication when working

with different individuals and representatives of different organisations

K9 ways of identifying and addressing problems with the information

SFJ DA1



Developed by Skills for Justice

Version number 2

Date approved January 2013

Indicative review date

January 2018

Validity Current

Status Original

Originating organisation

Skills for Justice

Original URN SFJ DA1

Relevant occupations

Probation Officers; Probation Support Officers

Suite Community Justice

Key words Court; hearing

SFSCTV13

Maintain and preserve CCTV systems and recorded data

Overview This NOS is aimed at operational CCTV staff and sets out the skills, knowledge

and understanding for you to provide effective data management.

This NOS covers the following activities:

1. Maintain CCTV recording systems

2. Preserve recorded data as potential evidence

SFSCTV13 Maintain and preserve CCTV systems and recorded data 1

SFSCTV13


Performance criteria

You must be able to: Maintain CCTV recording systems

1. use recording systems following your organisational procedures

2. store recording systems in approved locations to maintain their operational

condition

3. identify when recording systems are missing and take required action in line

with instructions

4. complete required records accurately, legibly and within required timescales

Preserve recorded data as potential evidence

5. maintain the confidentiality of recorded information in line with relevant

legislation and codes of practice

6. preserve recorded data that contains potential evidence

7. complete records in line with your instructions and your organisational

procedures

8. make sure that recorded data containing potential evidence is stored

securely and made available only to authorised persons

9. disclose confidential information only to authorised persons


SFSCTV13


Knowledge and

understanding


understand:

Legal and organisational requirements

1. current relevant legislation, regulation, codes of practice and guidelines

relating to CCTV systems and recording data

2. current relevant legislation, regulations, codes of practice and guidelines

relating to preserving recorded data

Maintain CCTV recording systems

3. the types of recording systems that you use and their life expectancy

4. how to log and classify recording systems

5. how and why you should store recording systems to preserve their

operational condition

6. how and why it is important to implement procedures for using recording

systems including requisition, rotation, erasure and disposal

7. what your responsibilities are when you discover recording systems are

missing

Preserve recorded data as potential evidence

8. who are the people authorised to have access to recording systems and data

containing potential evidence

9. how and why it is important to preserve recorded data as potential evidence

Maintain confidentiality and security of information

10. how and why it is important to follow your organisational procedures for

maintaining the security and confidentiality of recorded information

11. the correct procedures for disclosing confidential information to authorised

persons


SFSCTV13


Glossary In these National Occupational Standards;

authorised persons: someone who has permission or invitation from the

control room manager and includes but is not exclusive to staff, line manager,

engineers, IT support, police and enforcement agencies

evidence: material that may be required or potentially retained for

investigations, court proceedings (criminal and civil), and/or hearings including

but is not exclusive to data, recorded images, copied images


SFSCTV13


Developed by Skills for Security

Version Number 2

Date Approved November 2014

Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security

Original URN SFSCTV13

Relevant

Occupations

Elementary Occupations; Elementary Security Occupations

Suite CCTV Operations

Keywords CCTV; security; systems; recording; media; libraries; preserve; evidence


SFSSLP4

Control security incidents

Overview This NOS is aimed at security and loss prevention service providers and sets

out the skills, knowledge and understanding for you to deal with security

emergencies, threats and potential breaches of the law.


1. Deal with security emergencies

2. Deal with security threats

3. Recognise and deal with actual or potential breaches of the law

SFSSLP4 Control security incidents 1

SFSSLP4



You must be able to: Deal with security emergencies

1. maintain your own safety while dealing with emergencies

2. confirm that the details you receive relating to emergencies are authentic, in

line with your organisation's policies and procedures

3. prevent unauthorised entry to scenes of emergency in line with your

instructions and organisation's policies and procedures

4. take approved action that is appropriate for the emergency and within your

responsibility, authority and competence

5. preserve the integrity of evidence where this could be required by the

emergency services, following your instructions and organisation's policies and

procedures

6. give full and accurate details of emergencies to the relevant emergency

service

7. complete the required documentation accurately, legibly and within required

timescales

Deal with security threats

8. remain calm and confident while dealing with security threats

9. record all relevant details related to threats, accurately and clearly

10. assess situations logically to decide the severity and nature of the threat

11. give full and accurate details of threats to the relevant person as soon as

you can


timescales

13. retain records of threats, to be available to other authorised people as

required

Recognise and deal with actual or potential breaches of the law

14. maintain your own health, safety and welfare and that of other people

involved while dealing with breaches of the law

15. summon help from appropriate people when you require it

16. recognise correctly and promptly actual or potential breaches of the law

17. take action to minimise or prevent the continued breach or incident, in line

with your instructions and organisation's policies and procedures

18. give full and accurate details of breaches to the relevant person or authority

in line with your organisation's policies and procedures

19. retain records of breaches, to be available to other authorised people asSFSSLP4 Control security incidents 2

SFSSLP4


required


timescales


SFSSLP4


Knowledge and

understanding


understand:


1. current relevant legislation regulations, codes of practice and guidelines

relating to:

1.1 dealing with security incidents

1.2 criminal and civil law

2 your organisation's and any other specific instructions and procedures for

dealing:

2.1 with security threats

2.2 emergencies, including evacuation procedures

2.3 actual or potential breaches of the law

Deal with security emergencies

3 the location of emergency equipment and details of authorised users

4 the location of alarms, emergency exits, assembly points, utilities isolation

points, nearest alternative telephones, internal shelter areas

5 the limits of your responsibility, authority and competence to deal with

emergencies

6 safe practices that you should use to deal with emergencies

7 who and how to contact emergency services in the event of an emergency

and what information to give them

Deal with security threats

8 how to contact the relevant people in the event of receiving security threats

and what information to give them

9 the limits of your responsibility, authority and competence to deal with security

threats

10 what details you should record and how these should be recorded, including

using recording equipment

11 how to keep records of security threats secure for use as evidence

Recognise and deal with actual or potential breaches of the law

12 the limits of your responsibility and authority to deal with actual or potential

breaches of the criminal and civil law

13 what details you should record and how these should be recorded

14 how to keep records of breaches safe for use as evidenceSFSSLP4 Control security incidents 4

SFSSLP4


15 how to pass on details to the relevant people and what information to give

them relating to breaches


SFSSLP4


Scope/range related

to performance

criteria

1. action that you could take:

1.1. directly yourself

1.2. reporting to relevant person or organisation

2. documentation:

2.1. incident reports

2.2. registers

2.3. incident log

2.4. assignment instructions

2.5. report

2.6. statement / log of evidence

2.7. notebook entry

3. breaches of the law:

3.1. civil

3.2. criminal

4. person or authority:

4.1. emergency services

4.2. your manager

4.3. other interested parties


SFSSLP4



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security

Original URN SFSSLP4

Relevant

Occupations


Suite Security and Loss Prevention

Keywords security, loss, prevention, incidents, emergencies, threats, breaches of law


SFSSLP6

Maintain the security of property and premises through observation


out the skills, knowledge and understanding for you to monitor and patrol

premises.


1. Monitor property and premises using security and protection systems

2. Patrol designated areas

SFSSLP6 Maintain the security of property and premises throughobservation

1

SFSSLP6



You must be able to: Monitor property and premises using security and protection systems

1. monitor property and premises in line with your instructions and good

practice

2. take prompt and appropriate action to respond to alarms, indications or other

signals from security and protection systems

3. confirm and record that the security and protection systems are working

properly using approved procedures

4. report and record faults, malfunctions or unacceptable performance in

equipment promptly to an appropriate person


timescales

Patrol designated areas

6. patrol your designated areas in line with your instructions and approved

policies and procedures

7. respond appropriately to any situation that increases the risk to security or

safety without undue risk to yourself or colleagues in line with your

organisation's policies and procedures

8. report and record your position and progress as required by your instructions

9. confirm that all access and potential access points are secure and comply

with your instructions

10. confirm that all security equipment and systems are operating in line with

your instructions

11. report and record faults, malfunctions or unacceptable performance in

equipment promptly to an appropriate person

12. complete the required records accurately, legibly and within required

timescales


2

SFSSLP6


Knowledge and

understanding


understand:


1. current relevant legislation (in particular Data Protection Act), regulations,

codes of practice and guidelines relating to:

1.1 monitoring property and premises

1.2 patrolling designated areas

Monitor property and premises using security and protection systems

2. the functions and operating principles of the security and protection systems

that you monitor

3. how to make sure the security and protection systems and equipment are

working properly and what to do if they are not

4. how and why you should report and record system malfunctions, and the

implications if you don't

5. the location and coverage of sensing equipment that monitors security and

safety

Patrol designated areas

6. the principles and best practices of security patrolling

7. the requirements of your patrol instructions and how to get clarification of any

details that are not clear

8. the requirements and limits of your responsibility and authority when

patrolling your designated areas

9. the types of security and safety equipment that you have to check

10. why you should confirm that all security and safety equipment is working

properly and why you should report and record any malfunctions

11. the different types of access points and other places where people could

enter buildings or premises, and how to make sure these are secure

12. the types and sources of risks to security and safety that you might come

across on your patrols and how to deal with them

13. why it is important to record accurate and complete details of any security

risks or suspicious situations that you find during your patrols

14. the benefits of varying patrol timings and routes


3

SFSSLP6


Scope/range related

to performance

criteria


1.1. directly yourself

1.2. reporting to relevant person or organisation

2. documentation relating to:

2.1. intruder alarms

2.2. CCTV logs

2.3. incident log

2.4. fire alarms


4

SFSSLP6



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords security, loss, prevention, maintain property, premises, observation, protection,

systems


5

SFSSLP7

Control access to and egress from premises


out the skills, knowledge and understanding of access control.


1.Control of authorised access and egress of premises

2.Respond to unauthorised access to and egress from premises

SFSSLP7 Control access to and egress from premises 1

SFSSLP7



You must be able to: Control of authorised access and egress of premises

1.greet all persons wishing to enter the premises promptly and courteously and

confirm the purpose of their visit

2.confirm the identity of all persons wishing to enter premises, that they have

the required authority to do so and their appointed host.

3.to admit all authorised persons to the premises in accordance with your


4.promptly notify appointed host and ensure that all persons are directed or

escorted to their location

5.take appropriate action in line with your instructions and approved policies

and procedures, when anyone attempts to gain access without appropriate

identification

6.report promptly to the appropriate person, any breaches in procedure in which

any person seeking access does not comply with entry requirements

7.maintain the security of keys and site information following your organisation's

procedures and guidelines

8.complete the required records relating to access and egress, accurately,

legibly and within required timescales

Respond to unauthorised access to and egress from premises

9.maintain your own health, safety and welfare while responding to

unauthorised access

10.recognise if there are indications that there has been unauthorised access to

the premises

11.respond in accordance with your organisation's policies and procedures in

dealing with unauthorised entry

12.approach persons suspected of unauthorised entry appropriately

13.summon help from appropriate people when you require it

14.make sure that any damage that could pose a risk to security and health and

safety is made good as soon as is practicable and in line with your


15.complete the incident report accurately, legibly and within required

timescales


SFSSLP7


Knowledge and

understanding


understand:


1.current relevant legislation (in particular Data Protection Act), regulations,

codes of practice and guidelines relating:

1.1 to controlling access and egress by employees

1.2 visitors

1.3 unauthorised access to premises

Control of authorised access and egress of premises

2.Why it is important to control the access and egress of personnel to and from

the premises and the associated limitations of your authority

3.the layout and geography of the premises where you provide a security

service

4.your instructions for controlling all pass systems for access to and egress

from premises

5.the types of identity and other authority documents that you have to check

6.how to recognise invalid access documents

7.internal telephone numbers, or where to find these

8.limitation of your authority and responsibility in escorting or directing

personnel within the premises

9.interpersonal skills and how to use them to maintain goodwill and promote a

professional image to all personnel when dealing with incidents

10.how and to whom to report incidents relating to people attempting to enter

premises without the appropriate valid authority

11.what to do about lost or stolen identification, or other passes

12.procedure for dealing with employees who have lost their pass or

identification, or refuse to comply with your organisation's policies and

procedures

Respond to unauthorised access to and egress from premises

13.how and why it is important to control access and egress

14.how to recognise suspicious behaviour

15.what actions you could take to deal with unauthorised access, therefore the

limits of your responsibility, authority and competence

16.your instructions for dealing with unauthorised access to premises

17.when and where to get appropriate help when you need itSFSSLP7 Control access to and egress from premises 3

SFSSLP7


18.how to contact people who would make emergency repairs

19.what details of unauthorised access and egress you should record

20.to whom and how you should report unauthorised access


SFSSLP7


Scope/range related

to performance

criteria

1.breaches:

1.1.refusal to show pass

1.2.mislaid or forgotten pass

1.3.using a pass belonging to someone else

2.identification documentation:

2.1.ID cards

2.2.temporary passes

2.3.work permits

2.4.letters of authority

3.times of access and egress:

3.1.normal working hours

3.2.outside normal working hours

4.visitors who are:

4.1.sales persons

4.2.delivery persons

4.3.repair persons

4.4.utilities persons

4.5.contractors

4.6.off site employees

5.incidents with visitors:

5.1.complaints

5.2.aggressive or abusive visitors

5.3.not complying with entry requirements

6.documentation:

6.1.visitor log

6.2.visitor passes

7.indications of unauthorised access:

7.1.alarm activation

7.2.signs of forced entry

7.3.ladders or other climbing aids

7.4.unusual lights

7.5.unusual sounds

8.help from:


SFSSLP7


8.1.your colleagues

8.2.other authorities

9.damage to:

9.1.exterior doors

9.2.windows

9.3.perimeter barriers


SFSSLP7



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention; access; control; premises; visitors; employees;

unauthorised access


SFSSLP8

Carry out searches of people and their property for unauthorised items


out the skills, knowledge and understanding for you to carry out searches of

people and their property.


1.Search people and their property for unauthorised items

2.Respond to finding unauthorised items

SFSSLP8 Carry out searches of people and their property forunauthorised items

1

SFSSLP8



You must be able to: Search people and their property for unauthorised items

1.maintain your own health, safety and welfare while carrying out searches of

people

2.take prompt and appropriate action, in line with your organisation’s policies

and procedures, when you find unauthorised items during a search

3.make sure you have consent to search, before you search individuals

4.give clear reasons for the search to individuals that have been selected to be

searched and confirm that the reasons given have been understood

5.carry out searches of people at frequencies and in patterns that are in line

with your organisation’s policies and procedures

6.carry out searches in locations and in the presence of witnesses in line with

your organisations guidelines, policies and procedures

7.be polite, professional and courteous while you carry out searches of

individuals

8.take appropriate and permitted action when a person refuses to give consent

to a search, in line with your organisation’s policies and procedures

9.complete the required documentation accurately, legibly and within

timescales set out within your organisation’s policies and procedures

10.report the details of searches in line with your instructions and organisation’s


Respond to finding unauthorised items

11.maintain the health, safety and welfare of yourself and others

12.correctly identify unauthorised items found during searches

13.politely and courteously ask suspected persons to explain the possession of

unauthorised items

14.securely retain unauthorised items found during a search as potential

evidence

15.apprehend people suspected of having unauthorised items when this is

appropriate, following your instructions and approved policies and procedures

16.record and report the relevant details relating to the unauthorised items to

the appropriate person

17.complete the required documentation accurately, legibly and within

timescales set out within your organisation’s policies and procedures


2

SFSSLP8


Knowledge and

understanding


understand:



codes of practice and guidelines relating to your authority to search people and

their property

2.your organisation's policies, procedures and instructions you should follow

when finding unauthorised items

Search people and their property for unauthorised items

3.the procedures and instructions you should follow when searching people or

their property, including:

3.1why it is good practice to have witnesses during searches

3.2searching males and females

3.3different types of search, including access to and egress from premises

3.4the implications of carrying out searches incorrectly

3.5the use of specific search equipment

4.interpersonal skills and how to use them during searches of people and their

property

5.the possible reactions to the request to submit to a search and how to deal

with them

6.the range of unauthorised items that you should look for during searches


7.the possible reactions of suspects to finding unauthorised items and how to

deal with them

8.how to retain and log unauthorised items safely so that they may be used as

evidence if required

9.what you should do when you find unauthorised items, and to whom this

should be reported, in line with your organisation's policies and procedures


3

SFSSLP8


Scope/range related

to performance

criteria

1.searches of:

1.1.people

1.2.personal storage areas

1.3.personal effects

2.individuals who you could search:

2.1.employees

2.2.visitors

2.3.contractors

3.actions that you could take:

3.1.apprehend suspects

3.2.retain unauthorised items as potential evidence

3.3.call for other authority

3.4.report the incident

4.unauthorised items:

4.1.illegal substances

4.2.alcohol

4.3.weapons

4.4.stolen property

4.5.banned items

4.6.explosive devices

5.details that you should record:

5.1.identity of suspects

5.2.description of unauthorised items

5.3.time, date, place of search

5.4.witnesses to the search

6.appropriate person to whom you could report:

6.1.client representative

6.2.police

6.3.your manager

7.documentation:

7.1.reports

7.2.notebooks

7.3.statements

7.4.identification labels


4

SFSSLP8


7.5.search forms


5

SFSSLP8



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention; searches; people; property; unauthorised items


6

SFSSLP9

Provide security at licensed venues

Overview This NOS is aimed at security and loss prevention service provers and sets out

the skills, knowledge and understanding for you to provide security at licensed

venues.


1. Control entry to licensed venues

2. Deter adverse behaviour at licensed venues

SFSSLP9 Provide security at licensed venues 1

SFSSLP9



You must be able to: Control entry to licensed venues

1. advise customers of any special conditions of entry, exit or re-entry

2. refuse entry to anyone who does not comply with entry requirements

3. monitor and control the permitted numbers entering the venue

4. carry out consent searches when required, in line with your organisation’s


5. ensure entry to licensed venues is by the approved entry points

6. complete and record opening and closing checks, in line with your

organisation’s policies and procedures

7. check and record that security and protection equipment is functioning

correctly

8. take appropriate and permitted action to prevent risks to security or safety

9. avoid acting aggressively, abusively or offensively while remaining firm and

professional

10. summon help from other people when you need it to maintain control of

entry

11. complete the required records related to incidents, accurately, legibly and

within required timescales

Deter adverse behaviour at licensed venues

12. maintain the health, safety and welfare of yourself and others, while

deterring adverse behaviour

13. observe, to detect illegal substances or dangerous items

14. avoid acting aggressively, abusively or offensively while remaining firm and

professional

15. monitor indications to promptly recognise adverse behaviour

16. provide a visible presence in licensed venues that deters adverse behaviour

17. discourage adverse behaviour before it escalates, using your professional

judgement and skills to take control and diffuse situations

18. take appropriate and permitted action to prevent risks to security or safety

19. summon help from other people when you need it to deal with adverse

behaviour

20. complete the required records related to incidents, accurately, legibly and

within required timescales


SFSSLP9


Knowledge and

understanding


understand:




1.1 controlling entry to licensed venues

1.2 licensed venues and how they affect you in your job

1.3 use of reasonable force

2 your instructions for monitoring and controlling behaviour at licensed venues

3 your instructions for controlling entry to licensed venues

Control entry to licensed venues

4 types of authority and identification that you have to check

5 the limits of your authority and responsibility relating to entry to and exit from

licensed venues

6 how to maintain goodwill and remain professional when dealing with incidents

7 how to summon help when you need it

8 what details you should record relating to dealing with incidents at licensed

venues

9 the implications of any unprofessional behaviour when controlling entry to

licensed venues

10 the requirements of the conditions attached to the premises licence

11 how to contact the licence holder and the Designated Premises Supervisor

12 the reasons for recording the opening and closing checks

Deter adverse behaviour at licensed venues

13 how to recognise illegal substances (drugs), as well as indications of their

use and dealing

14 how to recognise and deal with items that could be dangerous

15 how to maintain goodwill and remain professional when dealing with

incidents

16 the limits of your authority and responsibility relating to dealing with adverse

behaviour at licensed venues


SFSSLP9


Scope/range related

to performance

criteria

1. refuse entry because of:

1.1. intoxication

1.2. dress code

1.3. known trouble makers

1.4. banned

1.5. under age

1.6. cannot pay entry fee


2.1. verbal warning

2.2. lawful removal from the venue (with reasonable force if necessary)

2.3. apprehend the person involved (with reasonable force if necessary)

3. help from:

3.1. colleagues

3.2. police

4. incidents related to:

4.1. entry refused

4.2. use of force

4.3. visits by authorities

4.4. accidents

4.5. emergencies

5. adverse behaviour: 5.1. anti-social

5.2. criminal

5.3. contrary to the venue licence

6. indications of adverse behaviour that are:

6.1. visible

6.2. audible


SFSSLP9



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords security, loss, prevention, licensed, venues, control, entry, adverse behaviour


SFSSLP10

Control the entry and exit of vehicles


out the skills, knowledge and understanding for you to control vehicle entry and

exit.


1.Control entry and exit of vehicles

SFSSLP10 Control the entry and exit of vehicles 1

SFSSLP10



You must be able to: Control entry and exit of vehicles

1.maintain the health, safety and welfare of yourself and others, while

controlling entry and exit

2.communicate with all occupants of vehicles in a professional and courteous

manner

3.confirm the identity of all occupants and the vehicle details and their reason

for entry

4.control the issue of passes and permits to work (where applicable) and

vehicle access in line with your organisation’s policies and procedures

5.promptly notify appropriate persons of the entry of vehicles

6.give clear directions to permitted parking areas, and other helpful information

in line with your organisation’s policies and procedures

7.report and record any incidents involving vehicles promptly and accurately to


8.confirm drivers’ authority for the removal of items from premises, where this is

required in line with your organisation’s policies and procedures

9.complete the required documentation, accurately, legibly and within required

timescales


SFSSLP10


Knowledge and

understanding


understand:



codes of practice and guidelines relating to controlling entry and exit of vehicles

Control entry and exit of vehicles

2.the importance of Personal Protective Equipment (PPE)

3.pass systems for vehicles and all occupants of vehicles, for both entry and

exit

4.relevant instructions and procedures for the movement of vehicles at the

premises where you provide a security service

5.the layout and geography of the premises where you provide a security

service

6.internal telephone numbers, or where to find these

7.limitation of your authority and responsibility relating to allowing entry and exit

of vehicles

8.interpersonal skills and how to use them to promote a professional image to

visitors

9.why access by vehicles should be controlled


SFSSLP10


Scope/range related

to performance

criteria

1. times of entry:

1.1 normal working hours

1.2 outside normal working hours

2. incidents involving vehicles:

2.1 accidents resulting in injury or damage

2.2 vehicles incorrectly parked

2.3 stolen vehicles

2.4 forced entry to vehicles

3. documentation:

3.1 vehicle log

3.2 visitor passes

3.3 statements and reports

3.4 vehicle registration recognition


SFSSLP10



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention


SFSSLP11

Arrest people suspected of committing an offence


out the skills, knowledge and understanding for you to arrest people of

suspected of committing an offence.


Apprehend suspected people1.

Detention of suspected people2.

Preserve the integrity of potential evidence3.

SFSSLP11 Arrest people suspected of committing an offence 1

SFSSLP11



You must be able to: Apprehend suspected people

1. ensure the health, safety and welfare of yourself, others and the arrestee,

when apprehending suspects

2. confirm that you have sufficient and valid evidence to apprehend people

suspected of committing or having committed an offence

3. take appropriate action to apprehend suspects that is within the constraints

of the law and in line with your operational instructions, particularly using only

reasonable force

4. follow your instructions and relevant codes of practice when apprehending

suspects, particularly related to what you say to them

5. protect scenes of crime and potential evidence, following approved policies,

procedures and guidelines

6. inform the relevant people and authorities that you have apprehended a

suspect, in line with your instructions and within required timescales

7. complete the required records relevant to the circumstances when you

apprehend suspects, accurately, legibly and as soon as practicable

8. ensure that all witnesses are correctly identified and contactable

Detention of suspected people

9. ensure the health, safety and welfare of yourself, others and the arrestee,

while detaining suspects, including searching them and their possessions for

weapons in line with your organisation’s policies and procedures

10. allow detainees their legal rights at all times while you detain them

11. follow approved procedures for segregating and accompanying detainees

12. follow approved policies and procedures and guidelines when detaining

people

13. ensure detainees do not destroy or dispose of potential evidence

14. perform a correct hand over of suspects to the relevant authority, giving

clear and concise details of detentions, in line with your instructions and within

required timescales

15. complete the required records relevant to the details of detentions, fully,

accurately, legibly and within required timescales

Preserve the integrity of potential evidence

16. take all reasonable precautions to prevent potential evidence from being

lost or removed by unauthorised persons

17. take all reasonable precautions to prevent potential evidence from beingSFSSLP11 Arrest people suspected of committing an offence 2

SFSSLP11


contaminated

18. prevent access to a scene of a suspected offence to unauthorised people

19. make sure that no alterations to a scene of a suspected offence are made

20. ensure that all witnesses are correctly identified and contact details

obtained

21. complete the required records, accurately, legibly and within required

timescales


SFSSLP11


Knowledge and

understanding


understand:




1.1 arresting and apprehending people

1.2 arrest and detaining people

1.3 preserving the integrity of potential evidence

2. your organisations policies procedures and instructions relating to

apprehending and detaining suspects

3. current relevant legislation relating to the rights of detainees, including the

restrictions on your searching them or their possessions

Apprehend suspected people

4. the situations where you are allowed to apprehend suspects and the limits of

your authority

5. the implications of wrongful arrest and the necessary actions thereafter

6. the concept of reasonable force, and when and how it may be used to

apprehend suspects

7. which authorities you should inform that you have apprehended a suspect

and how to contact these authorities

8. the importance of identifying any witnesses and effecting their co-operation

9. how and why it is important to make full and accurate notebook entries and

records as soon as practicable

10. how and why it is important to record full details when force is used

Detention of suspected people

11. where the dedicated detention area is and how it must be maintained within

your organisation’s policies and procedures

12. why and how you should monitor detainees to prevent their escaping or

destroying potential evidence

13. which authority you should inform that you have detained a suspect and

how to contact these authorities

14. how and why to restrain detainees using appropriate and approved

techniques and devices with reasonable force

15. the implications of the use of restraint techniques


SFSSLP11


Preserve the integrity of potential evidence

16. your responsibility to look after potential evidence and what you should do

to preserve this evidence

17. what constitutes potential evidence, including anything said by detainees

18. what actions you can take to preserve potential evidence

19. the importance of identifying any witnesses and effecting their co-operation

20. how and why to preserve a crime scene and evidence

21. how and why it is important to restrict access to a crime scene

22. how and why it is important to make full and accurate notebook entries and

records soon as practicable

23. how and why it is important to identify and preserve evidence and record

accurate details at the time you apprehend suspects and thereafter preserve

the ‘chain of evidence’ or ‘audit trail’


SFSSLP11



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords security, loss, prevention


SFSSLP12

Deal with disorderly and aggressive behaviour

Overview This NOSis aimed at security and loss prevention service providers and sets

out the skills, knowledge and understanding for you to deal with disorderly and

aggressive behaviour.


1. Deter adverse behaviour through visible security presence

2. Deal with adverse behaviour

SFSSLP12 Deal with disorderly and aggressive behaviour 1

SFSSLP12



You must be able to: Deter adverse behaviour through visible security presence

1. provide a visible presence in designated areas that deters adverse behaviour

2. meet the required company and customer standards for appearance and

behaviour

3. monitor indications to promptly recognise adverse behaviour

4. discourage adverse behaviour before it escalates, using your professional

judgement and skills to diffuse situations

5. keep relevant authorities informed at all times


timescales

Deal with adverse behaviour

7. maintain the health, safety and welfare of yourself and others whilst taking

appropriate action to prevent risks to security or safety

8. respond promptly to adverse behaviour in a polite, professional and calming

manner

9. use non-threatening language and gestures to diffuse potential aggressive or

abusive behaviour

10. politely encourage people involved to refrain from using or continuing to use

adverse behaviour

11. where necessary and practicable, segregate individuals concerned to

minimise the effect on others

12. summon immediate help from other people when you need it, particularly if

situations escalate

13. take appropriate, prompt and permitted action to prevent further adverse

behaviour, in line with legal constraints and your instructions

14. report details of adverse behaviour in line with your organisation’s

procedures, instructions and guidelines

15. record the details of situations where you have had to deal with adverse

behaviour, in line with legal requirements and within required timescales


timescales


SFSSLP12


Knowledge and

understanding


understand:


1.current relevant legislation, regulations, codes of practice and guidelines

relating to:

1.1 disorderly and aggressive behaviour

1.2 dealing with adverse behaviour and how it affects you in your work

2.your organisation’s procedures, instructions and guidelines for dealing with

adverse behaviour, and what actions you are permitted to take

Deter adverse behaviour through visible security presence

3.your instructions for discouraging and dealing with adverse behaviour

4.how to maintain a visible security presence without encouraging adverse

behaviour

5.how to recognise when behaviour begins to become unacceptable and how

to deal with these situations promptly and effectively

6.how to recognise criminal activity (eg drug handling)

7.the layout and geography of the locations where you provide security services

8.your organisation’s standards of dress and behaviour

Deal with adverse behaviour

9.how to recognise and diffuse aggressive or abusive behaviour, through using

both verbal and non-verbal language

10.when and how to use only reasonable force effectively when you need to

11.who you should call for help when you need it and how to contact them

12.what details you should record relating to dealing with adverse behaviour

13.the various techniques and methods used for escorting people


SFSSLP12


Scope/range related

to performance

criteria

1. adverse behaviour:

1.1 anti-social

1.2 criminal

2. indications of adverse behaviour that are:

2.1 visible

2.2 audible

3. relevant authorities:

3.1 site management

3.2 police

3.3 radio network

4. help from:

4.1 your colleagues

4.2 police

4.3 other authorities


5.1 verbal warning

5.2 lawful removal from the premises

5.3 apprehend the person involved


SFSSLP12



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords security, loss, prevention,


SFSSLP13

Monitor areas using CCTV systems


out the skills, knowledge and understanding for you to make best use of

cameras, systems and information.


1. Prepare to monitor areas using CCTV systems

2. Monitor CCTV camera images and react to incidents

3. Locate pre-determined targets using CCTV

SFSSLP13 Monitor areas using CCTV systems 1

SFSSLP13



You must be able to: Prepare to monitor areas using CCTV systems

1. make sure the CCTV equipment that you are going to use is working properly

following your organisation’s instructions and procedures

2. adjust your equipment and system controls to get the best performance from

the system

3. investigate any faults in system performance and report them to the

appropriate person

4. manage media in a way that minimises recorder downtime

5. organise your work area so that you can work efficiently and safely

6. make sure your monitor screens are clean to maximise clarity of image


timescales

Monitor CCTV camera images and react to incidents

8. use CCTV systems and equipment in line with operating instructions and

within legal constraints

9. recognise activities or incidents that should be recorded following your

organisation’s instructions and guidelines

10. control and use systems to their full operational ability to monitor and record

incidents, taking account of the seriousness of incidents

11. prioritise multiple incidents in relation to their seriousness or your

instructions

12. interpret and report incidents promptly and calmly to the appropriate person

13. work with third parties in a way that is effective and efficient

14. monitor the progress of incidents as required

15. maintain the confidentiality of information observed and recorded in line with

relevant legislation and codes of practice


timescales

Locate pre-determined targets using CCTV

17. interpret information you are given to select the most appropriate cameras

and viewing areas

18. search for and identify targets systematically and promptly

19. adjust your equipment and system controls to maintain the best image of

targets

20. modify your search patterns to hold and track multiple targetsSFSSLP13 Monitor areas using CCTV systems 2

SFSSLP13


21. interpret and report accurately and calmly ongoing events as required to the

appropriate person

22. work with third parties in a way that is effective and efficient

23. monitor targets as required

24. maintain the confidentiality of information observed and recorded in line with

relevant legislation and codes of practice


timescales


SFSSLP13


Knowledge and

understanding


understand:



codes of practice and guidelines relating to using CCTV systems

2. the operational instructions and procedures you should follow when

preparing to monitor areas using CCTV systems

Prepare to monitor areas using CCTV systems

3. how to confirm that your equipment is working and what to do if it is not

4. health and safety guidance relating to good ergonomic practice and the use

of visual display NOS

5. how to adjust and use your equipment and system controls to get best

performance, including making the best use of external lighting

6. the terminology used with CCTV systems and usage

Monitor CCTV camera images, react to incidents and locate pre-determined targets

7. the local geography of the areas that you monitor

8. the area of coverage of each camera that you use

9. the capabilities and limitations of systems and equipment that you use

10. how to use systems to get their best performance, including using real and

time lapse recording

11. how to maintain effective and efficient working relationships with other third

parties


SFSSLP13


Scope/range related

to performance

criteria

1. equipment:

1.1 cameras

1.2 screens

1.3 system controls

1.4 recorders

1.5 lights

2. records that you need to make of:

2.1 incidents

2.2 equipment

2.3 recording media

2.4 duties

2.5 access

3. activities or incidents:

3.1 single

3.2 multiple

3.3 criminal

3.4 non-criminal

4. operational ability:

4.1 multiplex

4.2 pan-tilt-zoom

4.3 static

5. targets:

5.1 vulnerable people

5.2 suspicious people

5.3 suspicious objects

5.4 premises

5.5 property


SFSSLP13



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations





SFSSLP15

Maintain operational performance of CCTV systems


out the skills, knowledge and understanding for you to undertake functional

checks to provide optimum performance of the system.


1. Confirm operational performance of CCTV systems

2. Arrange for unacceptable performance to be rectified

SFSSLP15 Maintain operational performance of CCTV systems 1

SFSSLP15



You must be able to: Confirm operational performance of CCTV systems

1. make sure that operational commitments of your organisation are not

compromised while you test CCTV systems

2. carry out sufficient and appropriate tests to determine the operational

performance of CCTV systems

3. make necessary adjustments to get the optimum performance from CCTV

systems

4. identify correctly, system components that impair optimum performance of

systems

5. record accurate and sufficient details of unacceptable performance so that

remedial action can be taken

6. record complete and accurate details of tests and results when required


timescales

Arrange for unacceptable performance to be rectified

8. take approved action to rectify unacceptable performance of CCTV systems

9. provide accurate and sufficient information to the relevant person to help

them rectify unacceptable performance of CCTV components

10. provide appropriate practical help when asked, to help rectify performance,

in line with your responsibility and authority

11. make sure that operational commitments of your organisation are not

compromised while system performance is being rectified

12. record complete and accurate details of action taken to rectify performance

when required


timescales


SFSSLP15


Knowledge and

understanding


understand:



codes of practice and guidelines relating to maintaining the operational

performance of CCTV systems

Confirm operational performance of CCTV systems

2. the limits of your responsibility and authority to maintain the performance of

CCTV systems, including tests and adjustments

3. the functional operation of the CCTV systems and equipment that you are

required to maintain

4. how to test CCTV systems and their required performance

5. what adjustments you can make and how to make them

6. how to recognise when CCTV systems are not working at their optimum

performance, and likely causes of unacceptable performance

7. what information and details of unacceptable system performance you

should record so that remedial action can be taken

Arrange for unacceptable performance to be rectified

8. the limits of your responsibility and authority to maintain the performance of

CCTV systems, including taking action to rectify unacceptable performance

9. the functional operation of the CCTV systems and equipment that you are

required to maintain

10. terminology used with CCTV systems and equipment, particularly when

describing performance, tests and faults

11. to whom and how to report unacceptable performance, and what

information will help them


SFSSLP15


Scope/range related

to performance

criteria

1. tests that you would carry out to confirm:

1.1 basic operation (functional)

1.2 system performance (operational)

2. adjustments to systems and equipment:

2.1 image quality

2.2 coverage of cameras

2.3 camera movement

2.4 monitor (screen) image quality

2.5 recording quality

3. components of CCTV systems:

3.1 cameras

3.2 monitors (screens)

3.3 system controls

3.4 recorders

4. unacceptable performance:

4.1 camera image quality

4.2 camera control

4.3 monitor image

4.4 recording quality

4.5 lighting

5. relevant person to whom to report unacceptable system performance:

5.1 internal colleague

5.2 manufacturer’s or supplier’s representative

5.3 specialist


SFSSLP15



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations





SFSSLP16

Provide covert security in retail environments


out the skills, knowledge and understanding for you to provide undercover retail

security.


1.Maintain covert security presence

2.Respond to security alarms

SFSSLP16 Provide covert security in retail environments 1

SFSSLP16



You must be able to: Maintain covert security presence

1.maintain the health, safety and welfare of yourself and others whilst providing

covert security

2.carry out covert security observations in line with your organisation’s policies

and procedures

3.comply with the relevant legal requirements and codes of practice when

working covertly

4.behave at all times in ways that preserve your covert security role

5.dress appropriately for the retail environments in which you are working

6.communicate with colleagues and the relevant authorities in ways that

preserve your covert security role

7.be alert in line with your organisation’s policies and procedures to potential

threats to security

8.liaise with relevant authorities

9.record and maintain all observations and reports as potential evidence in the

event of subsequent prosecution

10.complete the required records accurately, legibly and within required

timescales

Respond to security alarms

11.recognise correctly the types and locations of security alarm systems to

which you should respond

12.decide when and how you should respond to security alarms, in line with


13.take appropriate action in response to security alarms, that does not

compromise your covert security role

14.recognise and report to the appropriate person defective or ineffective

security alarm systems


timescales


SFSSLP16


Knowledge and

understanding


understand:




1.1covert security activities, including responding to security alarms

1.2arresting and apprehending people

2.your organisation’s policies and procedures for providing covert security and

alarm response in retail environments

Maintain covert security presence

3.how to dress, behave and communicate with others to preserve your covert

role

4.the layout of the premises and local retail environment in which you work

5.how to recognise suspicious behaviour

6.how and why it is important to record and maintain all observations and

reports

Respond to security alarms

7.how to recognise alarm signals

8.how to preserve your covert role while responding to security alarms

9.how to report defective or ineffective security alarm systems

10.types and use of typical security alarm systems


SFSSLP16


Scope/range related

to performance

criteria

1. retail environments:

1.1 locality

1.2 type of retail business

2. communicate:

2.1radio

2.2telephone

2.3face-to-face

3. relevant authorities:

3.1 police

3.2 shopwatch, and equivalent schemes

3.3 store management

3.4 line management

4. security alarm systems:

4.1 access control

4.2 surveillance

4.3 stock protection;(EAS systems, loop –alarms)

4.4 perimeter protection; panic buttons; fire alarms; smoke alarms


SFSSLP16



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention


SFSSLP17

Detect loss and theft in retail environments


out the skills, knowledge and understanding for you to detect loss and theft in

retail environments.


1.Gather and evaluate evidence to detect offences and suspects

2.Respond to identified suspects

SFSSLP17 Detect loss and theft in retail environments 1

SFSSLP17



You must be able to: Gather and evaluate evidence to detect offences and suspects

1.collate and evaluate reliable and factual details related to loss and potential

offences

2.liaise with management to understand the levels of losses and risk at your

workplace

3.ensure there is a level of acceptable compliance in store in line with your

organisation’s policies and procedures to help management run an efficient

store and deter acts of dishonesty by staff and customers

4.maintain the covert nature of your security role while evaluating evidence of

loss or theft

5.maintain all security equipment to a satisfactory level and ensure integrity of

data and evidence is protected

6.report details of loss and theft, and the action you propose to take, fully and

accurately to the relevant person


timescales

Respond to identified suspects

8.maintain the health, safety and welfare of yourself and others whilst

responding to identified suspects

9.identify suspects from available information

10.take action to deal with suspects that is in line with your organisation’s


11.report clear details of suspects and action to be taken to the relevant person

in line with your organisation’s policies and procedures

12.receive information from relevant authorities clearly and accurately

maintaining your responsibility to take the appropriate action


timescales


SFSSLP17


Knowledge and

understanding


understand:




1.1gathering information about possible loss and theft from retail environments

1.2to dealing with people suspected of causing retail loss or theft

Gather and evaluate evidence to detect offences and suspects

2.where you can get reliable and factual information from, about the area and

nature of loss and theft

3.how to evaluate and confirm details of loss or theft in order to decide what

action should be taken

4.how to decide and confirm when you have sufficient evidence on which

effective action can be taken

5.how to maintain the covert nature of your security role while gathering

evidence related to loss and theft

6.what actions you can propose to prevent loss and theft from retail

environments

7.know the limits of your responsibility and authority

Respond to identified suspects

8.the surveillance techniques that you should use to identify loss or theft

9.how to spot suspicious behaviour and identify people suspected of causing

loss or theft

10.how to communicate effectively with your associates to give details of

suspects and action to take, in line with your organisation's policies and

procedures


SFSSLP17


Scope/range related

to performance

criteria

1.details related to:

1.1.loss

1.2.internal theft

1.3.external theft

2.security equipment: to include:

2.1.CCTV

2.2.alarm systems

2.3.radio

3.person to whom you report:

3.1.colleagues

3.2.police

3.3.other retailers


SFSSLP17



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention; detect; loss; theft; environment; evidence; offences;

suspects


SFSSLP22

Deal with lost and found property


out the skills, knowledge and understanding for you to deal with lost and found

property.


1.Deal with lost property and found property

SFSSLP22 Deal with lost and found property 1

SFSSLP22



You must be able to: Deal with lost property and found property

1.gather sufficient information in line with your organisation’s policies and

procedures

2.record details accurately and in a retrievable format

3.complete required documentation in line with your organisation’s policies and

procedures

4.take prompt and appropriate action to deal with identified gaps of information

5.help persons search for, or claim property in line with your organisation’s


6.where possible, identify and promptly contact the owner of any property or

any person entitled to receive the property

7.take approved action that is appropriate and within your responsibility,

authority and competence

8.handle and store information relating to lost property in a way which protects

its confidentiality


timescales


SFSSLP22


Knowledge and

understanding


understand:



codes of practice and guidelines relating to dealing with lost and found property


2.your organisation's and any other specific instructions and procedures for

dealing with lost and found property

3.the limits of your responsibility, authority and competence to deal with lost

and found property

4.who and how to contact other services and what information to give them

5.how and why it is important to record details accurately

6.how and why it is important to handle and store information relating to its

confidentiality


SFSSLP22



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords Security; loss; prevention; lost; found; property


SFSSLP27

Carry out searches of vehicles


out the skills, knowledge and understanding for you to carry out searches of

vehicles.


1. Search vehicles for unauthorised items

2. Respond to finding unauthorised items

SFSSLP27 Carry out searches of vehicles 1

SFSSLP27



You must be able to: Search vehicles for unauthorised items

1. maintain the health, safety and welfare of yourself and others whilst

identifying the possible, risks and safety hazards

2. make sure you have consent to search vehicles, before you search them

3. carry out searches of vehicles at frequencies and in patterns according to


4. give clear reasons for the search to all occupants whose vehicle has been

selected to be searched and confirm the reasons given have been understood

5. confirm that appropriate equipment needed for the search is available and is

in effective safe working order

6. use the appropriate equipment correctly to search vehicles effectively and

efficiently

7. be polite, professional and courteous while you carry out searches of

vehicles

8. take prompt and approved action when you find unauthorised items during a

search

9. take action in line with your organisation’s policies and procedures in the

event of a vehicles occupants refusing consent to search


timescales

11. report the details of searches according to your organisation’s policies and

procedures


12. maintain the health, safety and welfare of yourself and others, while

responding to finding unauthorised items

13. identify unauthorised items found during searches of vehicles

14. ask the occupants to explain the possession of unauthorised items politely

and courteously

15. retain securely unauthorised items found during a search as potential

evidence in line with your organisation’s policies and procedures

16. apprehend people suspected of having unauthorised items when this is

appropriate, following your instructions and organisation’s policies and

procedures

17. record and report the relevant details relating to the unauthorised items to


18. complete the required documentation relevant to the unauthorised items,

accurately, legibly and within required timescalesSFSSLP27 Carry out searches of vehicles 2

SFSSLP27


Knowledge and

understanding


understand:



codes of practice and guidelines relating to your authority to search vehicles

2. the organisation's procedures and instructions you should follow when

searching vehicles, including –

2.1 methods of searching different types of vehicles

2.2 when you should have witnesses

2.3 different types of search, including entry and exit

2.4 the implications of carrying out searches incorrectly

2.5 responding to increased threat levels

2.6 finding unauthorised items

Search vehicles for unauthorised items

3. possible hiding places in different types of vehicles

4. interpersonal skills and how to use them during searches of vehicles

5. the possible reactions of drivers to the request to submit to a search and how

to deal with them

6. the range of unauthorised items that you should look for during searches

7. what you should do when you find unauthorised items, and to whom this

should be reported

8. how to check that the equipment you need for the search is available and in

effective working order

9. the risks and safety hazards from unauthorised and prohibited items being

searched for and how to deal with them

10. the implications of carrying out searches incorrectly or not in accordance

with legal requirements


11. the action you can take when you find unauthorised items during a search,

therefore the limits of your responsibility and authority

12. the possible reactions of occupants to finding unauthorised items and how

to respond

13. how to retain unauthorised items safely so that they may be used as

evidence if required

14. to whom you should report finding unauthorised items in line with your

organisation's policies and proceduresSFSSLP27 Carry out searches of vehicles 3

SFSSLP27


Scope/range related

to performance

criteria

1. searches:

1.1. on entry to premises

1.2. on exit from premises

1.3. random

1.4. specific

2. equipment: 2.1. mirrors

2.2. torches

2.3. ladders

2.4. Personal Protective Equipment (PPE)


3.1. apprehend suspects

3.2. retain unauthorised items as potential evidence

3.3. call for other authority

3.4. report the incident

4. unauthorised items:

4.1. illegal substances

4.2. weapons

4.3. property which may be stolen

4.4. banned items

4.5. explosive devices

5. details that you should record:

5.1. identity of occupants and vehicles

5.2. description of unauthorised items

5.3. time

5.4. date

5.5. place of search

5.6. witnesses to the search

6. appropriate person to whom you should report:

6.1. client representative

6.2. police

6.3. your manager

7. documentation:

7.1. reports

7.2. notebooks


SFSSLP27


7.3. statements

7.4. identification labels

7.5. search forms


SFSSLP27



Version Number 2


Indicative Review

Date

April 2018

Validity Current

Status Original

Originating

Organisation

Skills for Security


Relevant

Occupations



Keywords security, loss, prevention, search, vehicles, unauthorised items, respond


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