The official magazine for the timeware® community Issue 10 August 2013
Case Studies: Pages 6-9
Protecting your business assets with timeware®
access control...
+44 (0)1706 659368
What’s next from the development team...Page 13
timeware® community events
Page 12
timeware® 2013 access control...
Pages 4-5
www.timeware.org
2 3August 2013 August 2013
Editor’s comment Modules
Editor’s comment
Simon BirchallManaging Director - timeware® (UK) Ltd
Welcome to the tenth edition of timelines – the official magazine for the timeware® community!
This month we look at timeware® access control and just how easily it can be added to your system.
Up and coming timeware® events are listed on page 12 and the ‘what’s next’ development feature can be found on page 13.
Don’t forget the support team Q&A’s section on pages 10 & 11 and finally, please remember that the next edition of timelines celebrates the launch of timeware® 2014 which contains some great new HR features and a GPS tracking facility for lone workers.
I hope that you find the magazine informative and I would like to take this opportunity to thank you for your continued support.
Peace of mind is knowing who is on-site – and exactly where they are!
Remember that timeware® Professional 2013 includes the following modules:
Interested in talking further about any of the modules?
Contact customer care on +44 (0)1706 659368
absence management
attendance
jobcosting
accesscontrol
pip/essreports, scripts and exports
fire alarmroll call
cost centre analysis
personnel
optional payroll link
Job 45983Picking 5:30Assembly 10:42Preparation 5:15Painting 17:42Inspection 5:50Test 7:00
Total time ???
4 5August 2013 August 2013
Once the system is installed, it’s possible to produce reports on staff movement and to track individuals around a site. It’s also possible to give visitors and contractors temporary access to ‘public’ areas with badges that will cease to function after a pre-determined time.
Finally, for companiesrequiring a higher level of security, remember that the access control supports the latest timeware® fingerprint reader technology.
Introducing access controlNow you control who goes where... The first step in introducing access control should be to upgrade to timeware® 2013 – it’s fast, easy to use, compatible with all versions of Windows and performs well over remote desktop connections.
Next, you need to consider the zones within your building that you need to protect. timeware® is scalable – start off with one zone and you can introduce more as your company requirements change.
Each door will be fitted with a ‘magnetic lock’ or ‘door strike’ – different types of doors require different door furniture and a site survey by a member of the timeware® access installation team will confirm your exact requirements.
Next we must consider how your staff and will open the door when it is
locked! This is achieved using a proximity or biometric readers. Remember that if you chose proximity, staff will need to carry their badge with them at all times.
Many companies use the implementation of access control as an opportunity to introduce ID badges bearing employee photographs.
Should you fit a reader on both sides of the door or just one? A reader on both sides allows timeware® to track an employee’s movements more accurately. If you chose only one reader, the opposite side of the door will be fitted with a ‘press-to-exit’ button.
Where necessary, ‘emergency break glass’ devices can be fitted to doors to override the access system.
Introduce timeware® access control from around £900 per door!For detailed pricing please refer to www.timeware.org
t9-0380 Biometric Reader
t9-1010 Access Control Terminal
• Comprehensive access control features.
• Keep track of your employees with real time monitoring.
• Use the alert centre to be immediately notified of failed entry attempts, doors that are ajar and doors that have been forced. Perfect for security guards and system administrators.
• Keep an archive of all door activity for future reference.
• Quickly disable lost and stolen badges.
• Compatible with the timeware® fire alarm monitor.
t9-0240 Proximity Reader
timeware® access control timeware® access control
a low cost solution that provides peace of mind...Simon BirchallManaging Director - timeware® (UK) Ltd
To organise a demonstration of the access control module, please contact timeware® customer care on +44 (0)1706 659368.
6 7August 2013 August 2013
Access Control Case Study #1 CAl BankCurrently the most innovative indigenous Ghanaian Bank in Ghana, CAL Bank formerly Continental Acceptances Ltd and CAL Merchant Bank commenced operations in July 1990, providing world class financial solutions to the Ghanaian banking sector.
IntroductionAt CAL Bank, the promise is to deliver services you can always bank on. Our customer-centric approach in our service delivery is underpinned by the bank’s ethos of customer delight. It is out of this that the slogan ‘Bank on our service’ continuously drive the bank to play an important role in the Ghanaian financial sector by providing total banking services to personal, commercial and corporate clients in Ghana and beyond.
RequirementEmploying around three hundred staff at twenty locations throughout Ghana and with expansion plans that could see the numbers grow considerably, the company needed to source a biometric attendance monitoring solution with a proven track record that was easily saleable. A combined access control solution was also included on the ‘must-have’ list and the bank began to short-list potential systems.
SolutionFollowing a lengthy evaluation process, visisure (West Africa) was chosen to provide the timeware® attendance and access control solution. What followed was a carefully co-ordinated installation as the visisure team installed twenty-three timeware® t9-5150 biometric terminals and registered the biometric data for over three hundred staff at twenty sites in Accra, Kumasi, Takoradi and beyond. For
the access control, timeware® biometric was also chosen, providing security to various management offices and server rooms.
Extensive user training was provided by visisure on the HR, attendance, access and reporting modules ensuring that CAL Bank management received the correct information at the right time.
Summary‘’This large-scale implementation proves that timeware® can provide an effective attendance and access solution across wide-area networks. The biometric have once again proved to be extremely reliable in some quite
hostile environments. The client is very happy with both the solution and the after-sales support provided by timeware’s® regional distributor, visisure (West Africa) Ltd”
Lordson Abasa-Addowww.visisureafrica.com
Case study Case study
Approximate number of staff: 300+Biometric attendance terminals: 23Special features:
large scale, multi-site biometric attendance and access solution
Project Summary
(West Africa) ltd
BIOMETRICS
8 9August 2013 August 2013
Access Control Case Study #2 RPC ContainersRPC Containers, Llantrisant produces a range of injection stretch moulded and extrusion blow moulded bottles and containers from 50ml to 2 litres for the personal care, pharmaceutical, car care, veterinary, household chemicals and lifestyle drinks markets.
IntroductionIn addition to our standard containers, our in-house design facilities can create bespoke packs for specific customer requirements. Silk screen printing is also available.
Containers can be produced in a variety of materials, including PET, HDPE and PP, and we have particular experience in the incorporation of post consumer recycled (PCR) plastics.
The site is ISO and BRC accredited.
RequirementThe company’s requirements were initially attendance driven - the need for an effective time management system, preferably biometric based to eliminate both ‘buddy punching’ and the cost of proximity badges, was identified and a number of possible systems were shortlisted. Following several demonstrations to identify the systems suitability, timeware® was awarded the contract and the software and hardware were installed and operators trained on HR, absence management, attendance and the extensive reporting features. Fairly soon after the initial installation, the customer’s requirements changed to include the need for biometric access control. What started off as a fairly
standard installation soon encompassed both multiple biometric attendance booking points and multiple biometric access points. At this site, an interesting problem to overcome was the replacement of the existing access control hardware. The original system was hardwired, with upto one hundred metres of cable installed beneath the company carpark and loading
bay, controlling two vehicle barriers. Unfortunately, the original cabling was not suitable to provide network communication for the timeware access control terminals and so an alternative method had to be considered.
SolutionThe obvious choice, due to price and ease of installation, was WIFI communications. timeware® technicians installed two 802.11g wireless access points inside the timeware® access control terminals adjacent to each barrier and following some initial testing, the wifi comms method proved to be just a reliable as the hardwired terminals in the factory!
Summary“Combining the company’s attendance and access control systems into one package means that we now have a secure, cost effective solution that benefits from regular yearly upgrades. In my experience, timeware take an active interest in customer suggestions which means that the product development is primarily user driven. timeware® was a great choice - highly recommended to any company requiring a biometric workforce management solution.”
Bram FischerHuman Resources Managerwww.rpc-group.com
Case study Case study
Approximate number of staff: 200Biometric attendance terminals: 3Biometric access terminals:(Incorporates control of 2 car park shutters)
3
Special features:
Utilising timeware® HR, absence management, attendance, and access modules
Project Summary
BIOMETRICS
PROXIMITY
10 11August 2013 August 2013
Q1. I have added a new employee but they don’t seem to be registering on the attendance terminal.
A1. Check the essential tab to ensure that the correct terminal policy has been selected.
Q2. We have a message on the agenda that reads “unable to collect bookings…’, followed by a high number of anomalies. What Should I do?
A2. There could be an issue with the power supply to a terminal or possibly a network problem. Report the fault to your timeware super user.
Q3. When I click on the find option within timeware® personal it lists everybody including leavers.
A3. Go to the sort and filter tab located on the menu bar at the top of the screen, you can then filter the leavers out of the system.
Q4. I have a problem on the adjustment screen: the total hours worked for some employees is displaying ‘??:??’
A4. This is generally caused by the period schedule not being correctly setup, please organise some training or call support to discuss how to rectify this!
Q5. The attendance terminal time has ‘drifted’ by a couple of minutes, is there a quick way to rectify this?
A5. All v10 based (and above) timeware® terminals can have their time set by the event handler which gathers the time from the company server. The server, in turn, can be configured to
set its own time from the internet. Please contact timeware® support for assistance.
Q6. Quite often our staff change schedules without notice! Is there an easy way to make these changes?
A6. If you look on the quick links slider panel on the left side of the Agenda summary you will see an icon called ‘Planner’. This option provides an extremely easy way to modify future, or past daily schedules.
Q7. When I am booking an absence, there appears to be a white plain box on the right side of the screen, what is this for?
A7. The white box is used to display information such as holiday entitlement and tactical absence info.
Please contact timeware® support for assistance in implementing this feature.
Q8. I am running the “pay period totals report“ I was wondering is it possible to somehow export this to an excel document so I can edit it?
A8. A very good question! One of the new features in timeware® 2013 was the export feature which can be located on the quick links panel on the left of the Agenda summary. Simply select the pay period export and after as short delay an editable excel document will open.
Q9. I have installed an update to our SAGE payroll software this morning and now the timeware® to SAGE transfer does not seem to run?
A9. IT IS ESSENTIAL that before upgrading SAGE you inform timeware® support so we can confirm that there will be no issues! In most instances we can email an update license key and any required .DLLs.
Q10. On the Agenda summary there is a message ”please renew your sage license”. How do I go about this?
A10. Please call timeware® customer care and they will help you renew your SAGE transfer license by giving you the correct order details.
Q11. I wish to setup a fire roll call report that can be e-mailed automatically daily is this possible?
A11. Yes!!! Call timeware® support for help in configuring this feature.
Q12. In the adjustments screen, I seem to have two days attendance bookings muddled up, what is the cause of this?
A12. This is usually due to the incorrect set up of a daily schedule. Please contact timeware® support for assistance.
Q13. Is it possible for my employees to check their status, (either In or Out) , at the terminal?
A13. Yes this is possible by implementing a special script. Please contact timeware® support for assistance.
Martin Burrilltimeware® support [email protected]
Questions & AnswersOn these pages we answer some of the most common questions asked by the timeware® community.
Questions & AnswersQuestions & Answers
12 13August 2013 August 2013
what’seventstimeware® community events look what’s coming in timeware® 2014
Creating staff ID badgesHave you heard about the next great feature that is being included in timeware® 2014?
The enrolment options within the personnel module are being enhanced to allow not only proximity and biometric registration but also to provide the ability for users to take photos of staff and to print ID badges within leaving the personnel screen!
Staff & partner training is the order of the day as we approach the launch of timeware® 2014 in November.
Community events for 2013For more information about the up-coming timeware® events, please contact Liz Broadhurst in timeware® customer care on +44 (0)1706 659368.
timeware® partner workshopsFriday 2 August, 2013 - 10:00 to 16:00Friday 13 September 2013 - 10:00 to 16:00
timeware® internal workshopsFriday 6 September 2013 - 10:00 to 12:00Friday 11 October 2013 - 10:00 to 12:00Friday 25 October 2013 - 10:00 to 12:00
All these events will be held at the timeware® offices at:3 Fieldhouse Road, Rochdale, Lancashire, OL12 0AD
Check the online events calendar for up-to-date information on www.timeware.orgGreat British Technology!
What’s next from the development team...
15August 201314 August 2013
timeware® system upgrade program
Why not arrange with customer care for a timeware® technician to visit your site to convert your system to 2013?
This package will include updating your server, clients and terminal firmware, importing legacy data plus a system health check with full policy commissioning.
The technician will also provide user training with full documentation.
personnel absence management attendance job
costingaccesscontrol
optional payroll linkpip/essreports, scripts
and exportsfire alarm
roll callcost centre
analysis
£692+vat
2 day program
Latest version:2013
Option1Arrange for your IT department to convert your own system to version 2013. timeware® customer care can plan for one of the support team to be on stand-by to give telephone assistance...
Option2Arrange with timeware® customer care for a timeware® technician to visit your site to convert your system to 2013. This process will include updating your server, any clients and terminal firmware. The technician will then provide ‘new feature awareness training’...
Does your business have the need to identify labour costs?
Cost centre analysis
Do you want to know who is in work right-now?
ADP (attendance display panel)
Do you need a simple but efficient method of transferring data from timeware® directly into your Microsoft Excel spreadsheet?
Export to Excel
Looking for improved holiday entitlement tracking and sophisticated tactical sickness monitoring?
Enhanced absence management
Does your company require an efficient, easy to use, multi-company payroll link?
Payroll integration (additional purchase required)
1
2
35
Free
£593+vat
Recommended
4
For more information about the timeware® system upgrade program, please contact liz Broadhurst in timeware® customer care on [email protected] or call +44 (0)1706 659368
Converting from timeware® 5, 6, 7, 2008, 2009, 2010 or 2011? Converting from timeware® 2012?
Useful information:The timeware® community site is available at
www.timeware.orgVersions
timeware® Professional 2013 (13.1.3)v10 attendance firmware (10.4.4)
v10 access firmware (10.2.7)v10 assembly firmware (10.3.1)v10 fire alarm firmware(10.1.1)
ContactSales/accounts +44 (0)1706 659368
Customer care/support +44 (0)1706 658222
The next issue of timelines will be available in November 2013!
t2-0311: Copyright NMD3 Ltd (2013)
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“2014 Laun
ch...”Next editi
on of timelines
due November...
