Protecting Your People, Property, Productivity & Your ......•Response •Resiliency ... •...

SE PA LEPCProtecting Your

People, Property, Productivity & Your Posterior

SE PA LEPCGreat Plans

Are a Smart Thing;Training is Everything!

Interactive Relationship: Pub + PrvtSectors

The Heart: LEPCs

The Heart: LEPCs

Interactive: Pub + PrvtSectors

•Safety•Security•Response •Resiliency

Relationships:

Relationships: Assumptions

Those Assumptions

Drive theRelationship

SE PA LEPC

Dangerous Disconnect

SE PA LEPCDangerous Disconnect:

Pub & Pvt SectorsDon’t Understand Their

Relationship in Em RespReadiness


Em Services & Corps/Campuses

Don’t Understand their Relationship in Em Resp

Readiness





EmergencyPreparedness

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Certified Emergency Manager

CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,

CERT, CMC

Housekeeping

• Emergency Exits• Copy of Presentation• Survey• Cell Devices

Expert Consultant

• Landmark Legal Cases• Expected Settlements:

$1 Billion Each• “Failure to Plan”• “Failure to Train”

Speaker

Speaker•FEMA(4X)•IACLEA•NASRO•CUPIC•NECUSA

Speaker

•ACP-PA

•ADVIS•NAIS

911 Consulting Clients

GE HQSubway HQHyatt Corp HQ Swiss Army HQ

CablevisionExxonMobilGoodrichPratt & WhitneyMasterCard HQ

911 Consulting Clients

•25 Secondary•Western CT Univ.•Central CT Univ.•John Jay College•Housatonic CC

Wanamaker BuildingPhiladelphia

33 Arch St, Boston

399 Boylston, Boston

Waldorf=AstoriaNY, NY

1 WTC 7 WTC

You?

You?

POP QUIZ

POP QUIZ

POP QUIZ

Fair Warning

Fair Warning!!!

I Will Be Candid

Jack


Em Services & Corps/Campuses

Don’t Understand their Relationship in Em Resp

Readiness

Our Belief SystemNo Longer

Applies afterBoth Crashes:9/11 & 2008

The Disconnect

The Disconnect

•Em Services Assume Corps & Campuses are Prepared.

The Disconnect

•EM Services Assume Corps & Campuses Are Prepared.

The Disconnect• E.S Assume Corp/Campus

are Prepared. Wrong!

•Corps & Campuses Assume E.S. Will Do All the Response Work

The Disconnect• E.S Assume Corp/Campus

Are Prepared. Wrong! • Corps &Campuses

Assumes E.S. Will Do Allthe Response Work.

Wrong!

The Disconnect• E.S. Assume Corps/Campuses are

Prepared. Wrong! • Corps/Campuses Assume E.S. Will Do All

the Response Work. Wrong!

• Result: FUBAR on Nat’l Scale

CEOs All Over

America:

CEOs All Over America:

Corps & CampusesConvinced:

101st AirborneWill

Save Us

Corp & Campus

Readiness:State of the Art

Nat’l Research:CorporateReadiness

Emergency Planning in US

30%-80% SAY they Have an Emergency

Plan

•7,000,000Employers

•135,000,000 Employees (FT+PT)

Emergency Plan?• Called DR?

Emergency Plan?• Called DR?• About Data?

Emergency Plan?• Called DR?• About Data?• Called EAP?

Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?

All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo

10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security

15. Perimeter Access16. Security Aft Hours17. Chemical Spill: In18. Chemical Spill: Out19. Shelter in Place20. Suspicious Pkg21. Suspicious Person22. Explosion23. Structural Failure24. Severe Weather25. Elevator Em26. Power Outage27. Water/Phone Out28. Air Quality

29. Em Shutdown30. Earthquake31. Flooding32. Pipe Burst33. CBRNE34. Terrorism35. Use of FEs36. Training37. Drills38. Exercises39. Search-Seizure40. Weapons41. Evac Maps42. Em Contacts


• Trained Annually?



• ALL Employees?



• ALL Employees?

• OSHA Compliant?

EmergencyActionPlan?

Plans Reviewed

Campuses

Plans Reviewed

OSHA Compliant?

OSHA Compliant:

Nat’l Research:Campus

Readiness

National Research

• GAO 2007• AHRQ 2009• BJS (2004-05)• NASRO (2001-04)• NCEF (2008)

National Research

• GAO 2007: F• AHRQ 2009: F• BJS (2004-05): C• NASRO (2001-04): F• NCEF (2008): D

All Nat’l Research: Most Campuses

Under PlannedUnder TrainedUnder ExercisedUnder Drilled

All Nat’l Research: Most Campuses

Under PlannedUnder TrainedUnder ExercisedUnder DrilledDon’t Coord/Train w. Emergency Services

Coord w. Local ES?Non-Existent for:PlanningTrainingExercises Drills

NASRO

•92%: “soft targets” for terrorists

•74%: Inadequately prepared.•51%: Em plans are not adequate.

National School-Based law Enforcement Survey

NASRO

•66%: Plans are not exercised •55%: Staff not receive training

•65%: Bus drivers not trainedNational School-Based law Enforcement Survey

Administrators

“If We Need Help, We’ll Dial 911. They’ll Fix Our

Problem.”

Emergency Services

Readiness:State of the Art

Municipalities:FunctionallyBankrupt for

15 Yrs

Especially: 2008

Recession

Fire Officers

•All FOs: 1,103,300

Fire Officers

•All FOs: 1,103,300• 3.6% (‘10)

Fire Officers

•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009

Fire Officers

•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009•Lowest: Since ‘04

# of Local LEOs2008

# of Local LEOs2008

•All LEOs: 765,246

# of Local LEOs2008

•All LEOs: 765,246•‘00-’08 +8%

# of Local LEOs2008

•All LEOs: 765,246•‘00-’08 +8%•1:400

# of Local LEOs

# of Local LEOs2011

•12,000 Fired

# of Local LEOs2011

•12,000 Fired•30,000 Unfilled

# of Local LEOs2011

•12,000 Fired•30,000 Unfilled•Down 5.5%

# of Local LEOs2011

•12,000 Fired•30,000 Unfilled•Down 5.5%•First Decrease: 25 Yrs.

IACP Study

Cutting?

•Special Teams

Cutting?

•Special Teams•Training!!!

Cutting?

•Special Teams•Training!!!•Supervisors

Cutting?

•Special Teams•Training!!!•Supervisors•Patrol

Nat’ Research

Council for Excellence in Government March 2004

Only 26% of emergency responder officials say that they are

“adequately prepared” to react to a large-scale

emergency or terrorist threat

Source: Council for Excellence in Government (CEG) survey, March 2004

65% of emergency responder officials say that they are “only somewhat

prepared” Source: Council for Excellence in Government (CEG) survey, March 2004

The Disconnect

DisconnectEmergency Services

1. “Corps/Campuses prepare & train”



2. Since 9/11, all are well prepared & well trained”




3. “Protecting people is the highest priority”





Corps/Campuses1. “All we need to do is

call 911”





Corps/Campuses

1. “All we need to do is call 911”

2. “My Corp/ Campus has a Robust EAP”





Corps/Campuses

1. “All we need to do is call 911”

2. “My Corp/ Campus has a Robust EAP”

3. “Since 9/11, police, fire & EMS have the best of everything”


America is a 3rd-world country when it comes to

emergency preparedness

and crisis response

1st Dirty Secret

Because Corp + Campus Employers

Don’t Understand: Law + Liabilities re

Emergency Planning + Training

Dangerous Disconnect

Biggest Threat

Corp + Campuses

Mitchell’s 6 Phases of

Denial

6 Phases of Denial

1.It Won’t Happen to ME

6 Phases of Denial1. It Won’t Happen to ME

2.It Won’t Happen HERE

6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE

3.It Won’t Happen NOW

6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW

4.If it does Happen, it Won’t Be that BAD

6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that

BAD

5.If it is that Bad, my Insurance Co. Will Take Care of It.

6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that BAD5. If it is that Bad, my Insurance Co. Will Take Care of It.

6.Ohmygod, Why Didn’t We Plan for THIS?

Denial“There cannot be a

crisis next week. My schedule is already full.”

Henry Kissinger

Denial: Excuses•Money

Denial: Excuses•Money•Time: Sr

Denial: Excuses•Money•Time: Sr•Time: Emps

Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars


•Scare Emps


•Scare Emps

• Ignorance


•Scare Emps

• Ignorance•Apathy

Denial: Excuses•Money•Time: Sr•Time: Emps•Scare Guests

•Scare Emps

• Ignorance•Apathy USS

Assessment

Assessment

Corps +Campuses Not Going to

Change Emergency Services in Your

Jurisdiction!

Assessment

So, Corps + Campuses Have to Take Responsibility to Get This Right.

You’re On

YourOwn

Corps & Campus: Need to be Convinced

101st ArbrnMay Not Save Us

101stWill Be Late &

Undermanned

Solution

1.Better Planning2.Better Training3.Exercises

SE PA LEPC



17 Common Mistakes in Emergency

Plans

You?

Tenant?

You?

Landlord?

High Rise?

POP QUIZ

Emergency Plan?

POP QUIZ

POP QUIZ

POP QUIZ

NFPA 1600

POP QUIZ

POP QUIZ

POP QUIZ

POP QUIZ

•1910.38•1910.39

29 U.S.C. §666(e)

POP QUIZ

HDWSI

What’s theMost Important

Asset atYour Org.?


Your Most Important Asset?

•People?•Product/

Service?•Customers?

•Property?•Intel Prop?•Data?•Profits






Brands Damaged

•Tylenol•Costa Concordia

•Fukushima Daiichi

•GM•BP•Hartford Distributors

•Kleen Energy

Costa Concordia

Hartford Dist.

Kleen Energy

Recall

Fukushima Daiichi

These Were All Caught Off Guard

•Fukushima•GM•Costa Concordia

•LIPA

•Kleen Energy•Hartford Distributors

•BP

Emergency Planning in US

30%-80% SAY They Have an Emergency

Plan

EmergencyActionPlan?

WhyPlan &Train?

Dutyof

Care

“Everything Is AlwaysMy Fault”

WhyPlan &Train?

RiskNeverSleeps

WhyPlan &Train?

Risk Always

Multiplies

Tell Me:What’s

Required by Law?

Emergency Planning

•Authorities•Who Is Covered•Responsible Party

Why We Plan

OSHAis not a town in

Wisconsin.

Required by Federal

Law

OSHA

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry except mobile

workplaces such as vehicles or vessels”

Mandatory

OSHA Regulations 29 CFR 1910.38/.39

• Emergency Action Plan• Fire Prevention Plan

Mandatory

State/City Fire Code


Standard

NFPA 1600:Recognized in Law by US Congress as

the Standard.

NFPA 1600 Standard

•California•Florida•Connecticut

56,000,000Live in CA & FL

1 Out of 6 Americans

New York City

•Most Robust Emergency Planning Law in the World

New York City

• Most Robust Emergency Planning Law in the World

•Inspired by NFPA 1600

New for 2012

DHSRegs

New for 2012

DHS has Published New Regs Aimed

Specifically at YOU (All Pvt-Sector

Employers!)

New for 2012

Standard & Poor’s

New in 2012

Resiliency

NFPA 1600 Standard• These Are “Shoulds,” Not

“Shalls.”• BUT, in the Hands of a Litigator

in front of a Jury:

The “Shoulds,” turn into “Shalls.”

NFPA 1600

•Congress•DHS•S&P

•FDNY•California•Florida•Juries

So….•OSHA: Shall Create/Train Plans

•NFPA 1600: Contents: All Hazards

All-Hazards

Plan

All-Hazards Planning

This Is Not Your Father’s

FirePlan!

All-Hazards Planning

Not Just:•Fire•Weather


10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage

18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out

34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts

Your Plan???

1. Fire2. Evacuation3. Headcounts4. Bomb 5. Chem Spill

6. Drills7. Weather8. Sus Pkg9. Sus Pers10.Pwr Out





All Hazards: Mandatory

• Special Needs Personnel• Visitors• Contractors• Headcounts• Training

Elevator Entrapment

What’s Our Best Response in

AnyEmergency?

Emergency Response

DO NOT AUTOMATICALLY

EVACUATE BUILDING!!!

234

NO Automatic Full Evacuation

•100s People in Motion in Stairwells! Someone WILL be injured.


• 100s People in Motion in Stairwells! Someone WILL be injured.

•Inhibits Emergency Responders


• 100s People in Motion in Stairwells! Someone WILL be injured.

• Inhibits Emergency Responders

• Can Be Sending YOU Danger

Types of Movements

1.In-Building Relocation

Types of Movements

1.In-Building Relocation

2.Partial Evacuation

Types of Movements

1.In-Building Relocation2.Partial Evacuation

3.Shelter in Place

Types of Movements

1.In-Building Relocation2.Partial Evacuation3.Shelter in Place4.Full-Building

Evacuation

Emergency Response

•1st Response: Listen Up

Emergency Response

• 1st Response: Listen Up

•2nd Response: Coordination with BM + IC

Emergency Response

• 1st Response: Listen Up• 2nd Response:

Coordination with BM + IC

•Command Your Response

Employees Trained

•Listen Up•Follow Your Instructions

Who is

Covered?

Who Is Covered?

1.Employees (OSHA)2.All Occupants (Fire Code)3.Contractors (OSHA)4.Special Needs (ADA+)5.Visitors (Prem Liability/FC)

Responsible Officer?

Responsible Party?

SCOTUS

CEO: Responsible Party

•Civilly


•Civilly•Personally


•Civilly•Personally•Criminally

CEO = Resp Officer

1.Does Your CEO Know This?

CEO = Resp Officer


2.Shouldn’t They?

CEO = Resp Officer


2.Shouldn’t They?3.Wouldn’t You?

WhyPlan &Train?

Why Plan?

U.S.: Justice Measured in

$$$

Why Plan?• U.S.: Justice Measured in $$$

•More Justice? More $$$

Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$

•Juries Armed: Commas & Zeros

Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$• Juries Armed: Commas & Zeros

•Jurors: Most Are Employees

Cook County Fire (Chi)

Cook Co. Fire6 Dead

$4-5 Billion

One Meridian Plaza (Phila)

1 Meridian Plaza3 Dead

$4 Billion

First Interstate Bank (LA)

1st Interstate1 Dead

$2 Billion

Fire Prevention

Fire Prevention Plan

•Required by law


•Required by law

•Emps are the police


•Required by law•Emps are the police•Report Issues to Facilities

Fire Prevention

It’s NOTFire that Kills…

Fire Prevention

It’s NOT Fire that Kills…It’s

NYC 1/14

Causes: Smoke

1.Paper2.Boxes3.Plastic


WhyPlan &Train?

What Are the Risks to

YOU?

Threats

10,000Sudden Cardiac

EventsAmerican Red Cross

Threats

4.1 MMWorkplace Injuries

AnnuallyDOJ

Threats

2 millionWorkplace Violence

Annually

DOJ

Threats

Every Day:•2 People Murdered

Every Hour•26 Rapes

DOJ

Threats

349,500 HazMatSpills

NFPA

Threats

HazMat Spills• 800,000 Shpmnts Daily

• 60,000 Spills Yearly• Train-on-Vehicle Collision:

Every 90 minutesDOT & EPA

Threats

1 Million Calls to 911

Every DayNENA

Threats

4,690Workplace

DeathsOSHA

Threats

111,500Structural Fires

NFPA

Threats

78%Orgs Out of Biz

In 2 YearsAgility Recovery Solutions

Threats

90%Can’t Resume: 5 Days

Out of Biz: 1 YearAgility Recovery Solutions

Landlord Has No Obligation re Your

Requirements: Emergency Planning or Training in Federal,

State or Local Law.

Landlords

So Evil at Em Planning…

Landlords

So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords.

Yo! It’s Landlord Week! on the Discovery Channel

Common Mistakes in Emergency

Plans

Compliance Standards

•OSHA•State Fire Code•NFPA 1600

Ignore Critical Personnel

•Visitors•Contractors•2nd/3rd Shifts

Visitors & ContractorsLeast Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone

will NEVER solve the problem.• Training + CCC + Training

WorkplaceViolence

18xMore Likely to Have

Violence than a Fire

at WorkDOJ & NFPA

Threats

Every Day:•2 People Murdered

Every Hour•26 Rapes

DOJ

Police at Law Firm: Client Killed 2, Wounded 3

St Louis: 4 Dead

U.S. Capitol: Shooter Dead

Hartford Distributors: 9 Dead

NASA Contractor: 2 Dead

Active Shooter

Sharp Spike

•B4 Sandy Hook:

Sharp Spike

•B4 Sandy Hook:

Sharp Spike

•B4 Sandy Hook: 1X/Mo.

•Since Sandy Hook:

Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:

Active Shooter

•Lone Male

Active Shooter

Type of Workplace?

•Campuses:

•All Other Workplaces:

Type of Workplace?

•Campuses: 30%

•All Other Workplaces:

Type of Workplace?

•Campuses: 30%•All Other

Workplaces: 70%

Almost AllShootings:Over in <8 Minutes

Active Shooter

•Run•Hide•Fight

Police /Fire /EMTs

are not the 1st

responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

Active Shooter


Active Shooter


Active Shooter

Hide =Lockdown

What’s Missing Here???

Almost AllShootings:Over in <8 Minutes

So, Police Probably

Can’t Help


Employees are the

1st responders

Run Hide FightTraining

Training

Training

Training is Everything!


Security

Security

•“You Can’t Stop Crazy”

Security• “You Can’t Stop Crazy”

•“We have met the enemy; it is us.”

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”

•Assessment

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment

•Involve Law Enforcement

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement

•Equipment + Systems will alone will NEVERsolve the problem.

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve

the problem.

•Training

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the

problem.

• Training + CCC

Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the

problem.

• Training + CCC +

Training

Emergency Team

OSHARequires

Every Emp:Emergency

Team

Police /Fire /EMTs

are not the 1st

responders


Employees are the

1st responders

CommandControl

Communications

Command & Control

•Not Enough Commanders

•No Chain of Command

Size:Emergency Team???

Em Team Size

Too Few Team

Members

Size of Em Team

•NRF•NIMS•ICS•NFPA 1600

Emergency Team





Yikes!

Yikes!

Many Threats & Many Procedures:

Yikes!

Many Threats & Many Procedures:

One Team!

EAP

HAZWOPER SPCCHAZCOMFPP

1st Aid BBPHotwork ADAFire BrigadeConfined SpcPPE

NFPA 1600

CCC

Training

EmTeam

CommandControl

Communications

Failure

CommandControl

Communications

Common MistakesCommunications

Cells, Land Lands, IT & Power Will All Fail

How Will You Communicate:•Headcounts•Injured Person•Unfolding Situations

Communications

Only Way:2-Way Radios

For All

Employee Headcounts

29 CFR 1910.38

Employee Headcounts

•Required by Federal Law

Employee Headcounts• Required by Federal Law• Real Process

•Vital to Safety

Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

Common MistakesEvacuation Maps•Required by Law•Must be for EveryEmployee from Any/All Parts of Every Building

Evacuation Maps

OSHA29 CFR 1910.3829 CFR 1910.3629 CFR 1910.37

Medical Emergency

MedicalEmergency

Medical Emergency

Standard of

Care

Common Mistakes

Threats

3.8 MillionConcussions

YearlyCDC

Threats

25,600,000Adult Diabetics

1 of 9 Americans

Threats

75,000,000With this Condition

AmericansCDC

Threats

Sudden CardiacEvents

American Red Cross

Women: Heart Attacks


• 50%: Workplace


• 50%: Workplace

• Biggest Killer:


• 50%: Workplace• Biggest Killer: Heart Decease

•> % Women Die of Heart Attacks


• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks


• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks

•> All Cancers


• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED

Women: Heart Attacks• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED

•Symptoms:


• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED

•Symptoms:

Nausea, BAD Fatigue

Common MistakesMedical Emergency

•Establish Standard of Care


• Establish Standard of Care

•Employees, Visitors, etc.


• Establish Standard of Care• Employees, Visitors, etc.

•When to Call 911


• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911

•1st Aid Training? 4 Min Rule


• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule

•Prohibit Transport Off Premises


• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule• Prohibit Transport Off Premises

•Who is Trained/How Many

Medical Emergency

1st Aid:29 CFR 1910.151

Bloodborne Pathogens:29 CFR 1910.1030

HI Cowboy

Common Mistakes

Special Needs

Personnel

Common MistakesSpecial Needs

•Required by St. & Fed Law


• Required by St. & Fed Law• Pregnant,


• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of

Hearing, No English…Temporarily on Crutches, etc.




• Emp, Contractors, Visitors




• Emp, Contractors, Visitors• 2011 Changes: Regs


• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of Hearing,

No English…Temporarily on Crutches, etc.

• Emp, Contractors, Visitors• 2011 Changes: Regs

• Integrate: Emergency Team

Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600

Special Needs Personnel

• Huge CCC Issues• Covering All Bldgs• Covering All Venues• Integrate into Em Team• Training Critical

Common Mistakes“No One Cares”

•Common Belief•200,000 Calls: OSHA•Costs: Fines +Sr.Time +Lawyers

“No One Cares”

•“Failure to Plan”•“Failure to Train”

“No One Cares”

•Negligence Presumed

•Courts Love NFPA

“No One Cares”“There are precautions so imperative that even their universal disregard will not excuse omission”

SCOTUS


No HazCom•Hazard Communication Plan

No HazCom•Hazard Communication Plan

•29 CFR 1910.1200

No HazCom•May Have MSDS

No HazCom•May Have MSDS•Accessible: ALL

No HazCom•May Have MSDS•Accessible: ALL•No Plan

No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training

No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA

No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA

Fire Extingisher

Training Illegal

FE Training Illegal

•Use or Don’t Use Policy

FE Training Illegal• Use or Don’t Use Policy

•Conf Rm Training

FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training

•Video

FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video

•Certified Trainer

FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer

•Live Burn

Common Mistakes

Plagiarism

Plagiarism

•HQ Plan•Buddy•Cut & Paste

Common Mistakes

Out of Date

Commandments

Planning

10 Commandments: Planning

1. All U.S. employers without exception shall create EAPs + FPPs.

Required by Federal

Law

10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.

2. All EAPs + FPPs shall be about personnel, not about data.

EAPs + FPPs

About STAFF not

STATS

EAPs + FPPs

Data Can’t Sue You

10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.

3. All U.S. employers shall create an emergency team manned by employees.

Em Team: Employees

OSHA 29 CFR 1910.38(c) EAP must include at a minimum:(3) Procedures to be followed by employees who remain to operate critical plant operations before they evacuate; (4) Procedures to account for all employees after evacuation;(5) Procedures to be followed by employees performing rescue or medical duties;


1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.

4. EAPs + FPPs shall standalone separate from DR + BC Plans


1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from DR + BC Plans

5. Planning shall be all hazards.

All-Hazards Plan

All Hazards: The Law

1.Stafford Act:PL 93-288

2. NIMS 3. ICS

4. NRF 5. PL 110-53 (PS-Prep, DHS)6. S&P7. NFPA 1600


10.AAs 11.Fire12.Bomb Threat13.Medical Em14.Security15.Active Shooter16.Hostage

18.Lockout19.Suicide20.Bullying21.Perimeter Access22.Security Aft Hours23.Chemical Spill: In24.Chemical Spill: Out25.Shelter in Place26.Suspicious Pkg27.Suspicious Person28.Explosion29.Structural Failure30.Severe Weather31.Elevator Em32.Power Outage33.Water/Phone Out



6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.

10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.

7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.

Cover ALL

•Employees: OSHA•Contractors: OSHA•Temps, PT, Interns, Volunteers: OSHA

•Visitors: Premises Liability•SNPs: ADA

10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.

8. Plans shall be updated to be current.

10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.

9. Plans shall include training, drills and exercises.

10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.

10. The CEO is the responsible party civilly, personally and criminally.


1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from Disaster Recovery and Business Continuity.5. Planning shall be for all hazards.


6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.10. The CEO is the responsible party civilly, personally and criminally.

SE PA LEPC

Why We Plan & Train

Great plans are a smart thing…

Why We Plan & Train


Training is everything.

Training is Everything

• 737 Canada Fiery Crash Evacuation

No Fatalities

• 737 Greek Fiery Crash55/137 Fatalities

Training is EverythingDifference?

• Non-Fatal Crash: 75% were frequent business flyers

• 55 Fatalities: Almost 100% were 1st-time flyers

Hudson River

Survival was not the result of a miracle…

Hudson River

Survival was the result of training.

Training

Mandatory: OSHA

TrainingMandatory: OSHA

•Train AllPersonnel


• Train All Personnel

•In Classroom


• Train All Personnel• In Classroom

•Annually & At Hire


• Train All Personnel• In Classroom• Annually & At Hire

•“Qualified” Trainer (by Exp, Trng)

On-Screen Training

•Can Supplement

•Can NeverSubstitute

“Your first day on the job should not be your last day

on earth.”David Michaels

Assistant Secretary of Labor forOccupational Safety and Health

Size:Emergency Team???

Size of Em Team

•NRF•NIMS•ICS•NFPA 1600

Emergency Team

Size of Emergency Team

•Campuses•Medical Facilities

Emergency Team


Employees are the 1st responders

RecommendationTrain Many

Employees As Emergency

Response Team

“Train Everyone…

Including the Band.”

OCEANOS

RecommendationTrain Many

Employees As Emergency

Response Team

Oceanos

•1991•571 Personnel•Sinking

Oceanos• 1991• 571 Personnel• Sinking

•Capt & Crew Abandoned 1st

Oceanos• 1991• 571 Personnel• Sinking• Capt & Crew Abandoned 1st

•They Raised No Alarm!

Oceanos"When I give the order abandon ship, it doesn't matter what time I leave.

Abandon is for everybody. If some

people want to stay, they can stay."

OCEANOS

•7 Hrs to Rescue

OCEANOS• 7 Hrs to Rescue

•SA Navy & AF: 16 Helicopters

OCEANOS• 7 Hrs to Rescue• SA Navy & AF: 16 Helicopters

•Tour Director Took Command!

OCEANOS

• Tour Director Took Command

•The Band: Emergency Team!

Training

“Train Everyone…

Including the Band.”

Training

When Your Campus Is Struck w an Emergency,

You Will Be Accused of Abandonment Too If You Don’t Have Enough

People Trained.

Why We Plan & Train


Training is everything.





CommandControl

Communications

Berlitz

Employees Hate This

Stuff!

National Research

Safety: MOST Important

Issue at Work

National Research

•85%• Safety: MOST Important Issue at Work• More Imp than:

»Wages»Leave»Sick Days»Overtime»Union

Training

•Trained 24,000 Employees

Training•Trained 24,000 Employees

98.5% Confident

•Training: All about THEM

98.5% Confident

• Training: All about THEM

•Took “Scary” out of Discussion

98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion

•Made Everyone Confident

98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion• Made Everyone Comfortable

•Empowered All

Ironic• 98.5% Love Training• “Why Didn’t You Do This Before?”

• “Can We Train More Than Annually?”

Training Is More Than Training

1.Not Just Training

Training Is More Than Training1. Not Just Training

2.Bond Emps into Safety Culture

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture

3.Build Emp Awareness

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness

4.Knock Down Silos

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos

5.Integrate Safety into Their Jobs

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs

6.Instill Sense of Responsibility

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility

7.Increase Emp Ownership: Safety & Security

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility7. Increase Emp Ownership:

Safety & Security


We Don’t Riseto the

Occasion…

We Don’t Rise to the Occasion.

We Sink to Our Level of Our

Training

Getting Personnel to Training Is Tough…

Getting Personnel to Training Is Tough…

It’s Like Herding

Cats!

Commandments

Training

10 Commandments: Training

1. All employers without exception shall create and train EAPs + FPPs

10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs

2. All employers shall create and train employees as their emergency team

10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team

3. Training all other employees is required by law.

10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law.

4. Training Shall Be Annual at Least.

10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law. 4. Training Shall Be Annual at Least.

5. Training shall be at hire on day-one including full-time, temporary and contract workers.

10 Commandments: Training

6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.

10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.

7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.

10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.

8. Training shall be for all hazards.

10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.

9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.

10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.

10. The CEO is the responsible party civilly, personally + criminally.

Common Mistakes

“We’ve Had No Incidents”

“We’re a Family”“We’ve Been

Lucky”

Common Mistakes

“Luck Is Not a Strategy”

Overriding Issue

Sales

HDWSI

How Do We Sell

It?

ROI

If We’re Never Hit, our ROI is Zero…

ROI

If We’re Never Hit, our ROI is Zero…ThankGod!

ROI• If We’re Never Hit, our ROI is

Zero…Thank God!

•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!

ROI1.Protect Brand

ROI1.Protect Brand2.Protect People

ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior


4.Protect Productivity


4.Protect Productivity5.Protect $$$


4.Protect Productivity5.Protect $$$6.85% ID Safety


4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff



8. Bond Emps into Safety Culture




9. Build Emp Awareness





10. Knock Down Silos

We Don’t Have Silos!

We Don’t Have Silos!We Have

Cylinders of

Excellence





10. Knock Down Silos11. Integrate Safety:

Their Jobs






Their Jobs12. Instill Sense of

Responsibility






Their Jobs12. Instill Sense of

Responsibility13. Incr Emp Ownership

Emergency Planning & Training

Productivity





SE PA LEPC









Corps/Campuses1. “All we need to do is

call 911”2. “My Corp/ Campus

has a Robust EAP”3. “Since 9/11, police,

fire & EMS have the best of everything”





Threats

•4.1 MM Injuries•2 MM WPV•111,500 Fires: Work

Threats

•10,000 Attks•1 of 9: Diabetes•1 MM Calls: 911

Threats

•800,000 Haz Shipments/Day

•60,000 Spills/Year•Every 90 Mins:

Train on Vehicle

Threats

•78% w/o a Plan: Out of Biz: 2 Yrs

•90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.











America is a 3rd-world country when it comes to

emergency preparedness

and crisis response

1st Dirty Secret

Because Corp + Campus Employers

Don’t Understand: Law + Liabilities re

Emergency Planning + Training


Plans

1.ComplianceEmergency

Action &Fire Prevention

Plans

Required by Federal

Law

Responsible Party?

SCOTUS


•Civilly•Personally•Criminally

CEO = Resp Party

Does Your CEO

Know This?

2. LandlordNot

Responsible for Your PlanningTraining

Yo! It’s Landlord Week! on the Discovery Channel

3. All-Hazards

Plan





Common Mistakes

4. Special Needs

Personnel

Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600

5. Ignore Critical Personnel

•Visitors•Contractors•2nd/3rd Shifts

Common Mistakes

6. Headcounts

Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

Common Mistakes

7. Training:Emergency TeamAll EmployeesFE PolicyFE Training

Why We Plan & Train

•Great plans are a smart thing.

•Training is everything.

Common MistakesTrainingMandatory

• Train All Personnel• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Experience, Training)

We Don’t Riseto the

Occasion…

We Don’t Rise to the Occasion.

We Sink to Our Level of Our

Training

Force Training?

Common Mistakes

8. Emergency Team:

Not Big Enough

Police /Fire /EMTs are not the 1st

responders

Employees are the 1st responders

Emergency Team

9. Command & Control

•Not Enough Commanders

•No Chain of Command

Common Mistakes

10.CommunicationsCells/PTT/Land Lines Won’t Work2-Way Radios Mandatory

Common Mistakes

11.Evac Maps

12.Medical Emergency

Standard of

Care

Medical Emergency

MedicalEmergency

Medical Emergency

1st Aid:29 CFR 1910.151

Bloodborne Pathogens:29 CFR 1910.1030

13. Security

• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone

will NEVER solve the problem.• Training + CCC + Training

14.FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer• Live Burn

Common Mistakes

15.Plagiarism

Common Mistakes

16.Out of Date

Common Mistakes

17.“No One Cares”


Plans

18. No HazCom•May Have MSDS•No Plan•No Training•Most Cited: OSHA

Common Mistakes

19. “Luck is Not a Strategy”

Common Mistakes

20. No Independent Audit

ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff


9. Build Emp Awareness10. Knock Down Silos11. Integrate Safety: Their

Jobs12. Instill Sense of

Responsibility13. Incr Emp Ownership

$1 of Prevention

=$10 Million of

Cure

•Threats: Manifest

•Threats: Manifest

•Vulnerabilities: Ubiquitous & Foreseeable

•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable

•Responsibility: Absolute

• Threats: Manifest• Vulnerabilities: Ubiquitous & Foreseeable

• Responsibility: Absolute

•Liabilities: Titanic

•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable

•Responsibility: Absolute

•Liabilities: Titanic


Challenge

This is a huge, ugly job.

Huge JobLong To-Do ListBig ResponsibilityFew ResourcesNo One Wants to Do ThisNo Support from Mgmt

Resources

TimeMoneyPeople

Expertise: Internal or ExternalMgmt Support

HDWSI

How Do We Sell

It?

HDWSI

•Planning•Training•Drills•Exercises

HDWSI

•Board•Mgmt•Emps

Protecting Your:

•People•Property•Productivity

•Posterior

Getting It Done Is Tough!

The ScariestWord at Any Org?

NOT:“Cost” or“Price” or

“Budget” or“Headcount”

Scariest Word?

Change!

In all Orgs, Change Almost Always Occurs Because of…

Blunt Force Trauma from the Outside…

…Never by Inspired

Leadership from the Inside…

“Jaws”: Cultural

Earthquake

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of

America

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of

America• Music Recognized Today

Worldwide

HDWSI

“JAWS”:About

Denial

“Jaws”: Cultural Earthquake• “Won’t Close the

Beaches” = $$$


Beaches” = $$$• “Can’t Hire More

Lifeguards” =$$$



Lifeguards” =$$$• “I’ve Never Seen this Shark”



Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a

Problem?”

We Never Seethe Monster in the 1st 60

Minutes

HDWSI?

“We Need a Bigger Boat!”

Recommendations

We Need a Bigger Boat

1.Abandon Denial

We Need a Bigger Boat1. Abandon Denial

2.Recognize Titanic Threats

We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic

Threats

3.Alert Your Captain


Threats3. Alert Your Captain

4.Assess Your Boat


Threats3. Alert Your Captain4. Assess Your Boat

5. Get Compliant



5. Get Compliant

6.All-Hazards Plan



5. Get Compliant6. All-Hazards

Plan

7.Train ALL




Plan7. Train ALL

8.Exercise




Plan7. Train ALL8. Exercise

Recommendations

1.Inside AlliesLegalInsurance

Recommendations

2. Outside AuditFire MarshalPoliceInsurance Co.Other Expert

Recommendations

3.Tabletop ExerciseOutsiderInsider

Recommendations

1. Inside Allies2. Outside Audit3. Tabletop Exercise

HDWSI

• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel

Help for YOU

1.Copy of This Presentation

Help for YOU

1.Copy of This Presentation2.Brief: 10 Commandments

Planning

Help for YOU


Planning3.Brief: 10 Commandments

Training

Help for YOU


Planning3.Brief: 10 Commandments

Training

“We Need a Bigger Boat!”

Survey

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