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Provider Outreach and the
Community Planning Process
Southeast Ohio CARE Consortium
Southeast Ohio CARE Consortium
16 members, 31% HIV+ membership
“Consumer input has diminished over time.”
“…when it is a volunteer collaborative effort, people traveling great distances want to see work getting done and members don’t seem to feel that.”
“People need to feel like they are accomplishing something.”
Southeast Ohio CARE Consortium (9C)
ADAMS3
ALLEN9A
ASH-
ASHTABULA1
ATHENS9C1
AUGLAIZE9A
BELMONT9C3
BROWN3
BUTLER3
CARROLL
CHAMPAIGN9A
CLARK4
CLINTON3
COLUMBIANA7
COSHOCTON9C3
CRAWFORD9B
CUYAHOGA1
DARKE4
DELAWARE2
ERIE9B
FAIRFIELD2
FAYETTE
FRANKLIN2
GALLIA9C2
GEAUGA1
GREENE4
GUERNSEY9C3
HAMILTON3
HANCOCK9A
HARDIN9A
HARRISON8
HIGHLAND3
HOCKING9C1
HURON9B
JACKSON9C2
KNOX9B
LAKE1
LAWRENCE9C2
LICKING2
LOGAN9A
LORAIN1
MAHONING7
MARION9B
MEDINA
MEIGS9C1
MERCER9A
MIAMI4
MONROE9C3
MORGAN9C1
MORROW9B
MUSKINGUM9C3
NOBLE9C3
PAULDING9A
PERRY9C1PICKAWAY
2
PIKE9C2
PREBLE4
PUTNAM9A
RICH-
ROSS9C2
SCIOTO9C2
SENECA9B
SHELBY9A
STARK8
SUMMIT6
TRUMBULL7
UNION2
VAN WERT9A
VINTON9C1
WARREN3
WASHINGTON9C1
WAYNEWYANDOT9B
CLER-MONT
3
MONT-GOMERY
4
JEFFER-SON
7
MADISON2
LAND9B
LAND9B
TUSCA -RAWAS
8
WILLIAMS5
FULTON5
LUCAS5
DEFIANCE5
HENRY5
WOOD5
OTTAWA5
SANDUSKY5
8HOLMES
8
8
6
PORTAGE6
FAYETTE9C2
Southeast Ohio CARE Consortium
• Mission: to ensure that there are adequate services to meet the needs of people living with HIV/AIDS.
• No providers = decreased access to care
• RFP goals: recruit Part B providers to the core service categories
Proactive vs. Reactive
Benefits of provider outreach
• Increased access to providers
• More options for clients concerned about confidentiality
• Increased consumer involvement in community planning process
The Challenge…
Ryan White Part B Providers as of 4/7/2006
• Medical: 5
• Dental: 2
• Mental Health: 0
• Diagnostics/Monitoring: 5
• Pharmacies: 5
Total Providers: 12
Education and Recruitment
• Mailings to providers
• Part B flyers
• Case manager referrals
• Provider seminars
• Consumer-led provider recruitment
Provider Education
Provider Seminars
Organization Process• collaboration with AIDS Education and
Training Center (AETC)
• committee
• budget and pharmaceutical support
• agenda topics
• mailing list
Provider seminars: what we’ve learned…
• Start planning early!
• Construct a BIG mailing list• www.whitepages.com• Include a contact person
• Send out registration materials at least one month in advance
• Pharmaceutical sponsorship
• Offer CEUs
Provider Recruitment
Consumer-led Provider Recruitment…take 1
• Program structure
• Clear expectations
• In-depth training
• Consistent communication between recruiters and coordinator
• Local ownership of recruitment process
• Support from ODH
Consumer-led Provider Recruitment Program
• Vetting recruiters: application and interview
• Clear expectations: volunteer agreement
• Accurate information: required training and training updates
Consumer-led Provider Recruitment Program
• Communication: regular updates to coordinator
• Professionalism: business cards, supplies
• Provider targets
Training for Consumer Recruiters
• Program Basics Part B Program Intro Provider Obligations
• Provider Recruitment Selling the Program Common questions Process
• Being a Provider Recruiter Volunteer
Results
• FY 16 (2006-2007): • 1 lab provider• 2 mental health providers
• FY 17 (2007-2008):• 3 dentists, 1 dental clinic• 2 mental health care providers• 1 medical clinic• 1 doctor
Results
• Increased consumer involvement:• 19 total members, 9 HIV+ members = 47%
representation
• Recruitment process is “a task, a goal, a reason to be involved”
• “Help[s] people feel needed and give[s] them a sense of accomplishment”
• Feeling of being “involved on some level in the control of services”
Remaining Challenges
• Number of recruiters
• Lack of resources
• Provider resistance
• Complexity and volume of information
• Reliance on recruiters
• Cost of travel
Please join us!
Southeast Ohio CARE Consortium meetings
1st Wednesday of every month, 1:00 PM at O’Bleness Memorial
Hospital in Athens
Southeast Ohio CARE Consortium
P.O. Box 222
Athens, Ohio 45701
740-274-0592
Anna Jagelewski: [email protected]
Ray Ryan and Mike Bigger: [email protected]
Mark VanZanten: