Provision of Financial Assistance to Individuals in Crisis ... · Turnover of minor client to CSWD...

Provision of Financial Assistance to Individuals in Crisis Situation (AICS)

BRIEF DESCRIPTION Provision of limited financial assistance to people who are in crisis situation due to: sickness, death, hunger, stranded, and those victims of man-made and natural calamities

DEPARTMENT/OFFICE CONCERNED CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

SCHEDULE OF AVAILABILITY OF SERVICE

Monday - Friday 8:00AM - 5:00PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE

Those who are seeking financial/medical support for:

a. Medical Needs b. Balik Probinsya c. Victims of Calamity d. Burial e. And other financial needs

WHAT ARE THE REQUIREMENTS

For Medical Assistance 1. Medical Certificate / Abstract 2. Barangay Certificate of Indigence 3. Drug Prescription/Hospital Bill 4. Valid ID/Voter's Certification (Photocopy) 5. Proof of Claimant

For Balik Probinsya 1. Birth Certificate/Marriage Contract 2. Proof of point of origin/Blotter report from police 3. Barangay Certificate of Indigency 4. Valid ID

For Burial Assistance 1. Death Certificate 2. Proof Claimant 3. Waiver of rights for siblings 4. Valid ID 5. Barangay Certificate of Indigency

FEES No Fees

FORMS General Intake Sheet Form Certificate of Eligibility Claim Stub

DURATION Without Discrepancy-30 minutes

HOW TO AVAIL OF THE SERVICE

STEP PROCEDURE DURATION PERSON IN CHARGE

1 Frontliner assesses the client. 5 minutes Robespierre Recuenco

2 Frontliner will endorse the clients to the person in charge with the complete requirements. 2 minutes Robespierre Recuenco

3

Person in charge will interview and encode the client's data into CSWD Assistance Records System (CARS) then print the GSIS and the Certificate of Eligibility.

16 minutes Juliana Capul Lorna Alcasabas

4 Client signs in the General Intake Sheet and Logbook 2 minutes Juliana Capul Lorna Alcasabas

5 Person in charge will advise the client to come thru a call or text as when and where to claim the financial assistance. 5 minutes

Juliana Capul Lorna Alcasabas

Provision of Social Case Study Report (SCSR)

BRIEF DESCRIPTION A comprehensive study report given to individual/family of the patient who wishes to avail services from government institutions and other helping agencies for medical/financial support. A SCSR contains confidential data like his/her personal information, socio-economic background, etc.




WHO MAY AVAIL OF THE SERVICE Those who are seeking financial/medical assistance and other services from a helping agency/institution.


For Hospitalization 1. Original or certified true copy of medical

certificate 2. Barangay Certificate of Indigency 3. Valid ID (client and/or representative 4. Hospital Bill or Promissory note 5. Proof of relationship for distant relatives

For Chemotherapy / Hemodialysis 1. Original or certified true copy of medical certificate 2. Barangay Certificate of Indigency 3. Valid ID (client and/or representative) 4. Price quotation for chemotherapy protocol and dialysis treatment 5. Proof of relationship for distant relatives

For Laboratory / Medicines 1. Original or certified true copy of medical certificate 2. Barangay Certificate of Indigency 3. Copy of laboratory test or medicine prescription 4. Valid ID (client and/or representative) 5. Price quotation of laboratory procedure and medicine 6. Proof of relationship for distant relatives

For Referral to a Health or Rehabilitation Institution 1. Original or certified true copy of medical certificate 2. Court Order (for drug dependent client) 3. Voluntary Commitment 4. Barangay/Police Report 5. Valid ID (client and/or representative) 6. Proof of relationship for distant relatives

For Special Cases 1. Court Order 2. Police/Barangay Report/Blotter 3. Valid ID (client and/or representative)

FEES No Fees

FORMS Social Case Study Interview Sheet Social Case Study Report Form

DURATION Without Discrepancy-1 hour and 10 minutes



1 The frontliner receives request for a Social Case Study Report from a client 1 minute Robespierre Recuenco

2 The frontliner provides a checklist of requirements and checks if all the requirements of the client are complete. 7 minutes Robespierre Recuenco

3 The frontliner endorses the client to the social worker 1 minute Robespierre Recuenco

4 The social worker will conduct an interview and make a SCSR 1 hour Glory Belle Agnabo

5 The social worker will release the SCSR to the client and let him/her sign in the logbook 1 minute Glory Belle Agnabo

Issuance of Referral and Endorsement Letter

BRIEF DESCRIPTION For Referral Agencies like the Department of Health and National Mental Hospital and other government facilities are looking for a referral from the government unit so as to determine if the patient/client is indigent and has no means to support his/her medical needs. For Endorsement DSWD Region IV-A and Securities and Exchange Commission require the endorsement letter from the LGU-CSWD to check if the organization or group really exist and if its purpose and objective is attainable or not.




WHO MAY AVAIL OF THE SERVICE

For Referral Those individual or family who is financially incapable of supporting his/her financial/medical assistance and wants to seek outside help from any government agency

For Endorsement Those who wish to register their organization/group and to secure its operations and financial supervision


For Referral 1. Barangay Certificate of Indigence

For Endorsement 1. By-laws 2. List of members 3. Source of funds 4. Pictures of recent activity

FEES No Fees

FORMS None

DURATION Without Discrepancr-25 minutes



1 Client presents all the requirements. 3 minutes Amor Dulay

2 The service provider will interview the client then prepare the Referral/Endorsement 20 minutes Amor Dulay

3 Client receives the Referral/Endorsement and signs in the logbook 2 minutes Amor Dulay

Provision of Assistance to Minor victims of Abuses, Discrimination, Exploitation and harassment

BRIEF DESCRIPTION Appropriate assistance extended to a child/minor victims of abuse according to the type or kind of help needed which includes: financial, counselling, protection and linkage to legal services.



Daily 24 hours

WHO MAY AVAIL OF THE SERVICE Persons below 18 years old (girl or boy) who are victims of physical, sexual psychological and verbal abuse.

WHAT ARE THE REQUIREMENTS Referral (Written or Verbal Form) Court Order

FEES • Filing fee P 150.00

FORMS Intake Sheet Statement form Medico- Legal Certificate Complaint Copy Referral Letter / court order / complaint copy / social case study report

DURATION 9 hours



1

Turnover of minor client to CSWD by the PNP Women's Desk, Court, Barangay.

Person in charge will prepare the Social Case Study Report 2 hrs.

Registered Social Worker

2

Person in charge will assist / accompany minor victim for interview and request for Medico Legal and other Examination at PNP Women's Desk.

1 hr. Social Worker Policewoman

3 Person in charge will assist / accompany minor victim to PNP Crime Lab for Medico- Legal and other Examination 2 hrs.

Social Worker Medico- Legal officer

4

Client will present Birth Certificate, Medico-Legal Certificate, other examination result, sworn statement of minor client and other documents needed for filing in court.

30 min. Social Worker

5 Proceed to Court for filing of case. 30 min.

Social Worker City Prosecutor

6 Temporary Custody. Person in charge will refer to proper institution if needed.

3 hrs.

Social Worker Parents / Guardians

Provision of Assistance to Children in Conflict with the Law

BRIEF DESCRIPTION Provision of temporary shelter to male CICL as a venue for his security, rehabilitation and preparation in his reintegration to his family and community. Provision of temporary residential care to male Children in Conflict with the Law while the case being filed against him is going. Provision of protection, care, training and rehabilitation of CICL in a home-like environment for a maximum of six months or more based on the court order with an end view of reintegrating them to their families and communities. Facilitate the immediate assessment of their physical, psychological, medical, economic and para-legal needs and determine their best intervention program in preparation for their aftercare program.



Monday-Friday 8:00 AM-5:00 PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE Male Children in Conflict with the Law whose age is below 18 years old

WHAT ARE THE REQUIREMENTS 1. Turnover of law enforcement officer 2. Copy of complaint sheet/Inquest Order 3. Medical Certificate (reflecting no

communicable disease and physically fit for rehabilitation) 4. Birth Certificate (reflecting child's minority age) 5. School Record/ID (if presently enrolled) 6. Barangay Certificate/Record (optional) 7. Picture * One (1) piece whole body picture * One (1) piece 2x2 picture

FEES No Fees

FORMS

For Admission 1. Admission Slip 2. CICL Intake Form 3. Social Case Study Report 4. CICL Kontrata ng Pagsang-ayon

For Rehabilitation 1. Case Situation 2. Index of Discernment

For Monitoring 1. Child Functioning Checklist (CFC) 2. Family Functioning Checklist (FFC)

For Discharge 1. Discharge Summary-Kasunduan sa Pagitan ng CICL at Center 2. Discharge Summary-Kasunduan sa Pagitan ng Magulang/Tagapag-alaga at Center 3. Certificate of Discharge

For After Care Program Sheet 1. After Care Program Sheet

DURATION Without Discrepancy - 1 hour



1

Pre-admission conference involving parents, referring party, house parent on duty and center staff. Proper endorsement or referral to other agency if service needed is beyond the service capacity of the facility

1 hour Social Worker House Parent

2 Admission 1 hour Social Worker House Parent

3 Rehabilitation 6 months or more Social Worker House Parent Psychologist

4 Intervention/Planning/Case Conference 1 hour Social Worker House Parent Psychologist

5 Evaluation/Monitoring 6 months Social Worker

6 Discharge-Integration/Reintegration 6 months Social Worker Psychologist

7 After Care Program 6 months Social Worker Psychologist

Provision of Assistance to Minor victims of Child Trafficking &Child Labor

BRIEF DESCRIPTION Provision of assistance to the victims of trafficking to the extent of jailing the trafficker. Other services extended include; financial, counselling, protection and security services, appropriate legal services and temporary shelter.



Monday – Friday 8:00AM - 5:00PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE Persons who had been victims of RA 9208 now amended to RA 10364 (Anti-Trafficking in Persons Act of 2004)

WHAT ARE THE REQUIREMENTS 1. Incident report/blotter from the referring

party 2. Birth Certificate of the victim (if the victim is minor) 3. Medico-Legal Report

FEES No Fees

FORMS Social Case Study Report Form

DURATION Without Discrepancy - 4-5 hours



1 Referral of the case to the CSWD. 15 minutes Social Worker

2 The social worker will make an assessment of the case 1 hour Social Worker

3 The social worker will interview the victim/complainant 1 hour Social Worker

4 The social worker will assist the victim/complainant for the immediate filing of the case 2 hours

Social Worker Policewomen

Issuance of Indigence

BRIEF DESCRIPTION Issued to indigent individual who wants to seek help/assistance from welfare institutions and other helping agencies.




WHO MAY AVAIL OF THE SERVICE Those availing free filling service fees/assistance under RA 9048. Those availing free legal services from Public Attorney's Office.


For Correction of Name 1. Barangay Certificate of Indigence 2. Photocopy of Birth Certificate or marriage Contract (with correction/s)

For Public Attorney's Office 1. Barangay Certificate of Indigence 2. Copy of subpoena/case/complaint

FEES No Fees

FORMS Certificate of Indigence Interview Form

DURATION Without Discrepancy-20 minutes



1 Client presents all the requirements 5 minutes Gian Karla Kasilag

2

Client relates the problem or the concern. The service provider will interview the client then prepare the Certification

10 minutes Gian Karla Kasilag

3 Client receives the Certification and signs in the logbook 5 minutes Gian Karla Kasilag

Issuance of Pre-Marriage Counselling Certificate

BRIEF DESCRIPTION Pre-marriage counselling services given to pre-marrying couple to enrich their knowledge on how to manage their married life and strengthen family relationship.



Tuesday and Thursday 1:00 PM - 2:00PM

WHO MAY AVAIL OF THE SERVICE Couples who are below 24 years old


FEES No Fees

FORMS Application Form / PMC Questionnaire PMC Certificate

DURATION Without Discrepancy -1 hour and 15 minutes



1 The frontliner will give the couple the application form and questionnaire 1 minute Frontliner

2 Pre-marriage couple will fill up the application form and answer the questionnaire 12 minutes Frontliner

3 The couple attends the Pre-Marriage Counselling Seminar 1 hour Social Worker

4 Person in charge issues the Pre-marriage Counselling Certificate 2 minutes Person in charge

Assessment of Application to Livelihood Capital Assistance-SEA

BRIEF DESCRIPTION Livelihood capital assistance provided to individual or group of persons who has the potential and capacity to start a business of his/her own which help him/her become self-reliant as an individual and as a family.



Monday-Friday 8:00 AM-5:00PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE Women, Solo Parent, PWDs, Head of the Family, Parents of Malnourished Children and Family of Minor Victim of Abuses, Disaster Victims and others .


For New Applicant 1. Letter of Request (2copies) address to the

Mayor 2. Barangay Certificate of Indigence 3. Certificate of attendance to SEA orientation 4. Project Proposal/Mga Bahagi ng Proyekto 5. Sketch of Location 6. Credit Reference 7. Picture (3R) of Business/Photocopy of any Valid ID

For Renewal 1. Project Proposal 2. Official receipt of payment

FEES No Fees

FORMS 1. Letter of request – F 2. SEA Application Data Sheet 3. Project Proposal/Mga Bahagi ng Proyekto 4. SEA K Form A (External) 5. Transmittal Form 6. Certificate of Eligibility 7. Certificate of Orientation 8. Claim Stub 9. Promissory Note 10. Self-Employment Status Form 11. Sulat Paalala sa Pagbabayad 12. Certification of Payment (Renewal)

DURATION 4 hours



1 Entertain the client. 10 minutes CSWD Livelihood Worker

2 Receive letter for Assessment from the Mayor 10 minutes CSWD Livelihood Worker

3 Home Visitation/Interview 2 hours CSWD Livelihood Worker

4 Receive/Check Requirements 30 minutes CSWD Livelihood Worker

5 Processing of Application 30 minutes CSWD Livelihood Worker

6 Releasing 10 minutes CSWD Livelihood Worker

7 Monitoring Payment Status 30 minutes CSWD Livelihood Worker

Issuance of PWD ID and Disability Purchase Booklet

BRIEF DESCRIPTION Issued to persons with disability which would enable the PWD's to avail of privileges and benefits and provided for under the Magna Carta for disabled persons.



Monday-Friday 8:00 AM - 5:00 PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE Persons with Disabilities

WHAT ARE THE REQUIREMENTS 1. Medical Certificate or Clinical Abstract 2. Barangay Clearance/Residency 3. 2 pcs. 1x1 picture 4. Voter's Certification or Any Valid ID

(photocopy)

FEES No Fees

FORMS PWD Registration form

DURATION 15 minutes



1 Person in charge will receive and check the client's requirements. 3 minutes Jovit Almira

2 Person in charge will make the PWD ID 10 minutes Peterson Carasco

3 Client receives the PWD ID signs in the logbook 2 minutes Jovit Almira

Issuance of Solo Parent ID

BRIEF DESCRIPTION The Solo Parent ID is issued to any parent individual left solo or alone with the responsibility of the children due to death, criminal conviction, disability, legal separation, separation de facto at least one year, annulment, abandonment and unmarried parent who chose to keep their children with them and to any individual or family member who solely provides parental care and supports the child as a result of death, abandonment, disappearance and prolonged absence of the parent.



Monday – Friday 8:00AM - 5:00PM (No Noon Break)

WHO MAY AVAIL OF THE SERVICE 1. A woman who gives birth as a result of rape 2. Widow / Widower 3. Having a spouse who is detained 4. Having a spouse who is physically / mentally

incapacitated 5. Legally separated 6. Marriage annulled 7. Abandonment of spouse 8. Unmarried mother / father who keeps and rears children 9. Any other person who solely provides parental care and support to a child / children 10. Any family member who assumes responsibility of the head of family as a result of the death, abandonment,

disappearance or prolonged absence of the parents


For New Applicant 1. Barangay Certification of Solo Parent 2. Community Tax Certificate (Cedula) 3. Birth Certificate of dependent/s 4. 2 pcs. 1x1 picture 5. Marriage Certificate (if married) 6. Death Certificate (if widow/widower)

For Renewal 1. Barangay Certification of Solo Parent 2. Community Tax Certificate (Cedula) 3. 2 pcs. 1x1 picture

FEES No Fees

FORMS Solo Parent Application Form

DURATION Without Descrepancy-32 minutes



1 Client fills up the application form and submits the requirements. 5 minutes Gian Karla Kasilag

2 Client will be assesses and interviewed by the service provider. 10 minutes Gian Karla Kasilag

3 Client's application will be processes. 15 minutes Gian Karla Kasilag

4 Client receives the Solo Parent ID and signs in the logbook. 2 minutes Gian Karla Kasilag

Date post:	30-Dec-2019
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Provision of Financial Assistance to Individuals in Crisis ... · Turnover of minor client to CSWD...

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