PS WEBINAR: Targeting the "Performance Zone"

©Ontuitive 2013 #PerformanceSupport

“Performance Zone”: The Missing Link

Welcome!!

We will be starting at the top of the hour.While waiting please introduce yourself

in the chat area and answer this questions:

“How well integrated are your Performance Management and Learning Management

efforts?”

©Ontuitive 2013 #PerformanceSupport

Bob Mosher Chief Learning Evangelist

Conrad GottfredsonChief Learning Strategist

#PerformanceSupport

[email protected]@Ontuitive.com

“Performance Zone”: The Missing Link

©Ontuitive 2013 #PerformanceSupport 3

Finding the “Performance Zone”

Are you in the “zone”?

Here’s how they tie together

Today’s agenda


How it has traditionally worked…

Many organizations have 2 Disciplines to manage performance:

1. Learning Management – “L&D” - learn & grow

2. Performance Management – “HR” - monitors performance

It’s time for an employee to grow in a specific area:

3. Create performance plan

4. Take some training

5. Check back in with manager at end of quarter to measure growth

Chat Question: Sound Familiar?What are the challenges with this type of

approach?


©Ontuitive® 2013 #PerformanceSupport 5

The challenges of the learning journey

Concept &Task Mastery

On-the-JobCompetency

T R A I N T R A N S F E R

ContinuousImprovement

S U S T A I N

??T I M E T O C O M P E T E N C Y


Effective on-the-job performance requires organizational attention to 3 areas

T R A I N

Continuous Improvement

On-the-JobCompetence

The Performance Zone


Performance Support (PS) InfrastructurePerformance Management

Learning Management



Performance Support (PS) Infrastructure

T R A I N

S U S T A I N



The Performance Zone“The metaphorical area in which things come together. It is the place where people get it, where the right things happen, where the employee’s response exactly matches the requirements of the situation.”

Gloria Gery


Effective on-the-job performance requires moment of need support in the performance zone



T R A I N





Moment of Need Performance Support

Learning Management


Effective on-the-job performance requires investment in 3 areasArea One: Performance Management

©Ontuitive® 2013 #PerformanceSupport 9T R A I N

Performance Management:

• Plan work and setting expectations• Continually monitor performance• Periodically rate performance in a summary

fashion• Develop the capacity to perform• Rewards good performance

A Handbook for Measuring Employee Performance

Core Practices

• Managers

• Employees• Organization


Performance Management:

• Plan work and setting expectations• Continually monitor performance• Periodically rate performance in a summary

fashion• Develop the capacity to perform• Rewards good performance

A Handbook for Measuring Employee Performance

Core Practices

• Managers

• Employees• Organization


Performance Management: • Develop the capacity to perform


Why to provide intentional moment of need support in the performance zone:

Engagement Mindset

Access & Time

Transfer

Sustainment



Effective on-the-job performance requires investment in 3 areasArea One: Performance Management

• Chat Question: How well equipped do you feel your learners are to self-manage the

performance goals assigned by their manager?




T R A I N





Moment of Need Performance Support

Performance Management

Learning

Management

Effective on-the-job performance requires investment in 3 areasArea Two: Learning Management


T I M E T O C O M P E T E N C Y

T R A I N S U S T A I N

The learning event zone


Learning Management

• Taking time away from work to learn is costly to the organization.

• There’s not enough time to train on everything effectively.

• Change is happening so often that it’s tough to keep up.





T I M E T O C O M P E T E N C Y

T R A I N T R A N S F E R


58%

33%

12%

• Learners forget or don’t learn in the first place.

• There is unnecessary failure.• It costs too much to achieve sustain

competency

S U S T A I N

T H E S O L U T I O N I S I N T H E P E R F O R M A N C E Z O N E

Learning Management




The learning event zone


Effective on-the-job performance requires investment in 3 areasArea Two: Learning Management

• Chat Question: How well supported are your learners when they enter the PZ after

“training”?




Today’s agenda


Poll: How well integrated are these 3 disciplines in your organization?

1. LM, PM and the PZ are highly siloed

2. Either LM or PM are well integrated with the PZ

3. All three act in concert






Today’s agenda



T R A I N


T R A I N

eLearning/mLearningVirtual/In-person Instructor-led

The Work of the Organization

R e q u i r e s S t e p p i n g A w a y f r o m t h e W o r k o f t h e O r g a n i z a t i o n

M o m e n t o f N e e d P e r f o r m a n c e S u p p o r t E m b e d d e d i n t h e W o r k f l o w



• Planning work and setting expectations

• Continually monitoring performance

• Developing the capacity to perform

• Periodically rating performance in a summary fashion

• Rewarding good performance

Real-time Moment of Need Support in the Performance Zone

• Gaining and Sustaining the capacity to perform effectively in the workflow

Performance Management

LearningManagement

• Achieving mastery of knowledge and skills needed to perform effectively in the workflow


- A Handbook for Measuring Employee Performance


TRA IN

T R AN S F

E R

S U S T A I N

S U S T A I N

Orchestrated set of Technology Enabled services that are:

• Embedded in the workflow, • Providing Contextual access

to • Just Enough Information

to enable ongoing Effective

Performance within 2-Clicks and 10 Seconds witha Minimum Support from other

people and is Measurable.

Effective On-the-Job Performance Requires Intentional Investment in anEmbedded Performance Support System (EPSS)

EPSSEmbedded Performance Support System

©Ontuitive® 2013 #PerformanceSupport

2013 PS webinar series

November 19th: The Compelling Argument to Move to

PS (Save-the-Date: Invite to come)

EventLearning 2013, Orlando, FL: November 3rd – 6th

25

Virtual Office HoursSign on October 3rd at Noon EDT: http://learningguide.adobeconnect.com/officehours/

http://learningguide.adobeconnect.com/officehours/


Thanks!Next Steps & Resources

Become a member of our Performance Support Community – if you already are – invite a friend or colleague! Email us at [email protected] for an invite!

In the community you can:

• Discuss the current and future states of performance support in your organization

• Read our blogs, watch past webinars, listen to podcasts

• Network

• Collect business case data

• Find resources to share with stakeholders to increase PS buy-in

Contact Us: [email protected]

@bmosh@congott

mailto:[email protected]

Date post:	28-Jan-2015
Category:	Education
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PS WEBINAR: Targeting the "Performance Zone"

Education