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Slide 1 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
IPSecurityCenter™PSIM for Healthcare Security
Slide 2 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Physical Security Information Management (PSIM) is software that provides a platform and applications designed to integrate multiple, disparate security applications and devices, allowing management of an entire enterprise through one comprehensive user interface. That user interface can be quickly, cost effectively customized to meet the exact requirement of each and every user.
A complete PSIM software system has six key capabilities:• Event Collection• Analysis• Verification• Resolution• Reporting• Audit trail
What is PSIM?
PSIM Defined
Slide 3 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Physical Security Information Management
Traditional Security Operations Centers Command and Control Centers
Proprietary
Silos, Isolated Systems
Limited Safety, Security and Integration
Reactive, Error Prone, Poor Visibility & Control
Functional Data Only
Disparate Systems with Minimal Communication
Open Standards
Integrated and Interoperable Systems
Integrated Safety and Security Compliant
Proactive, Strategic, Managed and Predictive
Real-time Information, Optimized
Communication between Existing and New Systems
Without PSIM With PSIM
Source: Frost & Sullivan
Slide 4 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
CNL Software's IPSecurityCenter PSIM solutions sit at the heart of some of the largest, most complex and ground-breaking security integration projects in the world.
• US: Washington DC protecting over 5.4 MILLION citizens
• UK: Protecting over 2.2 BILLION passenger journeys per year
• South Africa: Securing over 3,000KM of pipelines protecting over 16 BILLION liters of fuel
• India: Protecting over 110,000 employees and tracking over 2,500 corporate vehicles
• US & Canada: Largest single PSIM installation to date protecting over 375 US office locations
• UK: Fortune 20 company securing over 20,000 employees over 26 locations
• India & Sri Lanka: Protecting over 73,000 employees
• Kuwait: Protecting over 10 MILLION barrels of oil a day
IPSecurityCenter™ - World Leading PSIM Software
CNL Software
Slide 5 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• PSIM software based integration and management platform
• Connects and manages disparate building and security technologies and processes
• Provides operators with real-time Situational Awareness
• Gives a Common Operating Picture (COP) for all security operative
• Presents step by step process guidance
• Ensures complete compliance to security policies
IPSecurityCenter™
CNL Software
Slide 6 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
IPSecurityCenter works with the largest number of manufacturer systems allowing maximum use of legacy equipment including:
Integrated Approach
IPSecurityCenter™
BMS Display AnalyticsCCTV Fire, Alarm Systems Access ControlTagging
Slide 7 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Information Aggregation
IPSecurityCenter™
AssetMappingSurface
Detect
Aggregated Visual
Intelligence
Visualize
Operator GuidanceInterface
Resolve
Parking LotsCCTV
Tagging FireAccess BMS
Slide 8 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• The security challenge includes:
• Maintaining the safety of patients and staff• The protection and inspection of medicines and medical equipment• Security of facilities including buildings and parking lots.
• The International Association for Healthcare Security and Safety (IAHSS) stresses that the primary concern of every healthcare security department is to:
• provide for the safety and welfare of everyone in the facility and on campus
• create a sense of security so that patients and visitors find the facility to be open and inviting and choose it for their healthcare
• focus on the needs and concerns of workers so the workforce finds the institution to be an employer/workplace of choice
• balance the creation of an open and inviting impression with the safeguards and protocols that ensure a safe environment for all
The Healthcare Challenge
Healthcare Security
Slide 9 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Today healthcare security has to face:• Increased instances of theft and waste• Violent behavior towards staff and other patients• General vandalism• Corporate espionage• Theft of research information and intellectual property• Threat of terrorism
• Complex medical centers requiring different security approaches including:• Large medical centers with many community-based facilities• Outpatient centers• Care in the community
• Hospital growth, mergers and acquisition can bring with it:• Legacy equipment• Disparate systems• Multiple operating procedures
Security Issues
Healthcare Security
Slide 10 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Ensuring the highest patient, staff, medicines and equipment safety using an increasing number of sensors, systems and data creates it own challenges:
• Increased cost of running multiple control centers• Time and effort to manage disparate systems across multiple platforms• Hundreds of opportunities for false alarms• No way of quickly verifying alarms• Ensuring security staff follow common procedures to different responses required
dependant on time, date, historic alarm data and threat level
• All of this can lead to:
• Reduced operational effectiveness• Undermined security infrastructure
Security Operational Issues
Healthcare Security
Slide 11 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Integrates entire estate of existing security assets & sensors
• Integrates multiple disparate solutions, removing technology dependencies on specific products and vendors
• Develops a centralized Command and Control infrastructure
• Increases situational awareness
• Seamlessly deploy new technologies that support risk reduction and promote a more secure environment
Resolved with IPSecurityCenter™
Healthcare Security Operational Issues:
Slide 12 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Completely customisable, presenting the right information, to the right people, in real time
• Event driven switching of layouts created by activity/incidents/triggers/timeouts
• Display of video with other information sources to create dashboards and incident centres• Highlight repeat incidents
• Automatic escalation from one display to another • Distributed intelligence• Audience / event specific presentation
• Workflow created from a range of system & operator inputs
Resolved with IPSecurityCenter™ cont.
Healthcare Security Operational Issues:
Slide 13 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Return on Investment• Contribute to the provision of quality care• Protecting the reputation of the organization• Maintaining good public and employee relationships
• Improve operation efficiency. For example:• Centralized monitoring of security and BMS systems by security personnel• Life safety system alerts automatically escalated to a nurses station
• Extending the life of security assets i.e. • Incremental migration path for aging assets• Integration of both analog and IP technologies
• Support the use of new technologies i.e.• Video analytics or RFID tagging
• Reduced training costs• Only one system for security operators to learn
Strategic Value
The ROI
Slide 14 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
IPSecurityCenter™
Process Guidance & Crisis Management
A security risk is identified, the operator is prompted to confirm the incident from the provided list
2
4
3
1
END
The incident is rapidly resolved using these SOPs which ensure compliance to organizational and government instigated policies for risk mitigation
An incident report is automatically generated
The nearest camera automatically pans to the location of the alarm
IPSecurityCenter’s on-screen Process Guidance asks the operator to instantly verify the incident using live video
The Control Center has constant communications with the response team, ensuring real-time guidance to manage the incident based on standard operating procedures (SOPs)
IPSecurityCenter™ receives an alarm from the waiting room of a hospital clinic
Slide 15 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Suspicious behaviour
Analytics Alarm Example
Playback controls for review of incident
Event image from analytics engine
Slide 16 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Auto camera display
Perimeter Alarm Example
Perimeter intrusion event
PTZ cameras moves to
preset
Automatic display of 3
nearest static cameras
Slide 17 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
False Alarm
Process Guidance Example
Consistent resolution formwith field validation
Slide 18 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Other Healthcare Integration Capability
IPSecurityCenter™
FACILITYBMS
Fire alarmsPerimeter security
Heating & ventilationParking lot
management
SecurityAccess control
RFID patient taggingDrugs management
Secure wards
EMPLOYEES & CONTRACT STAFF
Access control and badging
Time & attendanceLinked to HR system
ReceptionManagement
CCTV surveillanceFacial recognition
Video analyticsWaiting times
BUSINESSTheft preventionAsset protection
Statistics and reportingPublic information and
marketing
Slide 19 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Software-driven integration of all security applications
• Integration of existing and future technologies
• Fast development of customer & application specific graphical user interfaces
• Evidence gathering & visualization from multiple security resources, live & recorded
• Compliance – Policies – Procedures
• Crisis Management
• Management Reporting / Business Intelligence
• Rapid deployment – Rapid Return On Investment
• Managing a “holistic” security policy across an enterprise IT infrastructure with “real time” flexibility
Summary
IPSecurityCenter™ PSIM Solution
Slide 20 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Case Studies
Slide 21 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Washington DC HSEMA, United States
• Integration includes over 5,000+ CCTV cameras from district agencies including: • Homeland Security Emergency Management Agency,
Metropolitan Police Department, Department of Transportation's (DDOT), Protective Service Division's (PSD), District of Columbia Public Schools (DCPS)
• Also integrates ShotSpotter Audio Analytic Gunshot Detection System
• Supports the city’s public safety planning efforts for special events requiring interagency coordination
City-wide CCTV integration providing situational awareness protecting over 5.5 million citizens and 17.9 million visitors each year.
Safe Cities
The DC VIPS program will create a unified control center where all of the security requirements of multiple agencies within the Greater Washington area can be managed and processed.
Slide 22 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Greater Manchester Police, UK
• Public/private integration of CCTV feeds from cameras including:• Manchester International Airport• Manchester City Council and Trafford Council• Manchester City Soccer Stadium• Radisson Edwardian Hotel• Force fixed and rotary wing aircraft, heli-tele• Mobile CCTV vans• Body warn cameras and mobile evidence gatherers
One of the largest law enforcement forces in the United Kingdom, protecting 2.6 million residents and 8 million visitors each year.
Safe Cities & Law Enforcement
Surveillance and Intelligence gathering for highest level security event in the UK after the G8 Summit, plus increased public protection and rapid police response at major occasions, such as the UEFA Cup final.
Slide 23 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Engineering Corporate, UK
• CCTV and alarm monitoring in workshops handling gasoline, diesel, gaseous fuel and lubricants
• Common operation procedures for handling alerts due to engine shut down, gas and/or fire
• Out of office fire alerts sent by text/phone to emergency response teams
• Also integrating fence detection, intruder, panic and building management system alarms
Engineering consultancy protecting over 600 professional engineers, consultants, staff and intellectual property at its engineering, design, development and testing HQ.
Corporate Enterprise
Working with hazardous materials including engine fuels and lubricants means that the organization understands the need to respond to potential life and business threatening alerts immediately to ensure the safety of staff, visitors and assets.
Slide 24 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Retail Chain, South Africa
• Reduced shrinkage and theft through effective maintenance of security and BMS systems
• Protecting fresh produce and perishables from spoiling by monitoring generators and refrigeration
• Weigh bridge monitoring online and offline status
• Monitoring the status of security systems such at fence detection and CCTV
• Any system fault alarms sends alerts to the maintenance team for immediate response
Central management of security systems and BMS for a 114,000 m² warehousing, refrigeration and distribution center handling in excess of 50,000 line items.
Retail
A camera that goes down or a weigh bridge that is turned off opens up a window of opportunity for theft, by monitoring the state of security systems and reporting problems to maintenance the organization is able to respond immediately to fix the problem; limiting potential losses.
Slide 25 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Queens University Belfast, UK
• Remote bi-directional communication to the University’s Fire, CCTV, Access Control, Intruder Alarm systems
• Integrating security policies and providing advanced situational awareness across the whole campus
• Optimised use of security resources offering longer life for legacy systems
• Productivity gains by managing more locations with existing personnel
• Increased student confidence in University safety
Protecting 17,000+ students and 3,500+ staff studying and working across a campus covering more than 250 buildings.
Education
A centralised campus based Command and Control Centre operating in a metropolitan area and integrating more than 250 sites and devices covering CCTV, access control, fire, BMS and intruder systems.
Slide 26 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Wikipedia - Physical Security Information Management
• http://en.wikipedia.org/wiki/Physical_Security_Information_Management
PSIM for Mass Transit Public Safety and Security – BTP Video
• http://www.youtube.com/watch?v=7FGr-mfbNok&feature=channel&list=UL
LinkedIn Physical Security Information Management (PSIM) Group
• http://www.linkedin.com/groups?home=&gid=2162880&trk=anet_ug_hm
CNL Software Press Releases
• http://www.cnlsoftware.com/latestNews.php
CNL Software Downloads: whitepapers, articles, solutions guides, reports
• http://www.cnlsoftware.com/downloads.php
Additional Online Resources
Further Information
Slide 27 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
• Hospital and Healthcare Security - By Russell Colling, Tony W York
• International Association for Healthcare Security and Safety (IAHSS)• www.iahss.org
• The Joint Commission • www.jointcommission.org
References
Slide 28 Confidential Information. © 2013 CNL Software. All Rights Reserved. www.cnlsoftware.com
Web: www.cnlsoftware.com
Email: [email protected]
CNL SoftwareCNL House, Lansbury EstateLower Guildford RoadKnaphillSurrey, GU21 2EPUnited KingdomTel. +44 (0) 1483 48 00 88
CNL Software 11715 Fox RoadSuite 400-190IndianapolisIN 46236USATel. +1 317 522 0313
Contact Details