Date post: | 12-Jul-2015 |
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Technology |
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919 PSAP Employees Surveyed
OCT/DEC
2013
The 19 question PSAP survey featured topics including call volume, staf�ng, next-generation 9-1-1 migration, use of virtualization technologies, system outages and more. The stats below are highlights from the survey results report that can be downloaded at: www.stratus.com/PSAP-survey
48%
15%
.5%
11%14%
12%
Commun
icatio
n
Center
Man
ager Othe
r
IT Sta
ff /
Manag
emen
t
Dispatc
her
Law En
force
ment,
Fire o
r EMS
Of�cial
/ Staf
f
Call Ta
ker
RESPONDENTS
28%Over 200,000
16%20,001 - 40,000
22%80,001 - 200,000
16%Under 20,000
18%40,001 - 80,000
PUBLIC SAFETYPSAP SURVEY OVERVIEW
Role in PSAP operations
Population PSAP Serves were evenly distributed
OPERATIONS45% of PSAPs host their data
center and provide support.
% Calls requiring �rst responder
Under
20,00
020
,001 -
40,00
0
40,00
1 -
80,00
080
,001 -
200,0
00 Over
200,0
00
Separate
Combined
96%
94%
86%
72%
35%
Function by Population Served
72%For call intake and
dispatch responsibilities,
of PSAPs combine the two functions.
Number of Dispatchers
Year
ly C
all V
olum
e
5,001 -10,000
10,001 -25,000
25,001 -50,000
50,001 -100,000
100,000 +
1 2 3 to 5 6 to 10 11 to 25 26 +
25 57 16 2 1
6 55 61 4
1 26 91 16 2
3 12 71 37 6 1
4 43 79 86 38
How many dispatchers are working on a typical peak shift by annual call volume. Blocks marked in green represent the highest response ranges.
5%Under 20%
22%41 - 60%
14%21 - 40%
25%61 - 80%
34%Over 80%
TECHNOLOGY72%When asked about the cloud,
of PSAPs have no cloud plans.
49%When asked about virtualization, of PSAPs have no virtualization plans.
49%
18%
6%
13%
14%
72%
11%
7%
6%4%
Currently running NON-CRITICAL Apps
Currently running CRITICAL Apps
Planning to deploy NON-CRITICAL Apps
Planning to deploy CRITICAL Apps
No plans
DOWNTIME28% of PSAPs had a downtime
event lasting over 1 hour.
31%1-15 Minutes
30%15-60 Minutes
28%Under
1 Minute
28%Over 1 Hour
If your PSAP experienced anoutage, how long did it last?
Curren
tly ru
nning
virtua
lizati
on
Plannin
g to e
mploy
virtua
lizati
on
No Plan
s to
virtua
lize
53%
67%
57%
Under 15 min. Over 15 min.
Virtualization Plansby Outage Duration
9%5-10 Outages
7%10+ Outages
31%2-4 Outages
30%No Outages
22%1 Outage
Number of PSAP OUTAGES in last year
Those with most downtime are planning to virtualize, butof currently virtualized still had over 15 minutes of downtime.
53%
YOUTUBE