Public Sector PerformanceIn Türkiye
Kerim ÜNALNational Productivity Centre of Türkiye
Secretary General and Member of Boardand
Vice President of European Association of National Productivity Centres
04.11.2009Riyadh, Saudi Arabia
Content
• A few words on dimensions of performance
• The current situation and experience in Türkiye and MPM
• 2010 World Productivity Congress and European Productivity Conference
Performance?
• Results of an organizations’s deeds can be named as;– Effectiveness,– Performance,– Productivity,– Healthiness,– Quality,– Competitiveness,– Excellence,– Success… etc.
Performance?
• Performance in the public sector is a blurry, elusive concept.
• The underlying concepts of performance are implicit.
Transformation System
• Inputs Processes OutputsImpact
Efficiency
• “Doing things right”
• Efficiency = Amount of Input Consumed in Reality / (The Lowest Possible) Amount of Input Expected to be Consumed
• Inputs Processes OutputsImpact
Effectiveness
• “Doing the right things”
• Effectiveness = Amount of Output Produced in Reality / Amount of Planned (Expected) Output
• Inputs Processes OutputsImpact
Productivity
• Productivity = Output(s) / Input(s)
• Inputs Processes OutputsImpact
Turkish Public Finance Management System
• The law number 5018, “Public Finance Management and Control”
• Based on the systems of UK, USA and The Netherlands.
• In force since 2003.
Aims
• The efficient and effective use of public funds.
• Transparency and accountability
Tools
• Strategic planning
• Performance based budgeting (Performance programming)
Difficulties Encountered
• Refraining from designating concrete targets
• Delibaretly designating lower targets than potential
• Lack of upper management support
Results so far
• Higher Effectiveness– Focusing on the outcomes and impact.– “Doing the right thing”
• More rational decision process– Cost/benefit analysis– Choosing among the best alternatives
• Higher Quality rather than quantity of the public service
Services of MPM
• Re-organization and determining permanent staff.
• Establishing Quality Management Systems• Establishing Performance Measurement
Systems.• Strategic Planning training and consultancy
Invitation
• 16th World Productivity Congress and European Productivity Conference 2010
• 1-4 November 2010, Antalya, Türkiye
• http://www.wpc-epc2010.org.tr/en/
Thank you for your attention…
Kerim ÜNALNational Productivity Centre of Türkiye
Secretary General and Member of Boardand
Vice President of European Association of National Productivity Centres