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PWE Communication Efforts TTI Committee May 14, 2015 DRAFT
PWE Communication EffortsTTI CommitteeMay 14, 2015DRAFT
TopicsO Organizational ChangesO Project Notification Process to CouncilO Community Engagement O Customer Service Enhancements
DRAFT
Organizational ChangesO Communications Manager Hired in March
O Newly-created position and staff reorganizationO Designated Division Communication Liaisons Established
O Reduce silosO Foster a unified, coordinated department approach
O Refinement of Existing Project Notification ProcessO Developed New CIP Engagement OpportunitiesO Customer Service Training for All Employees
DRAFT
Project Notification ProcessO April 29, 2015 Memo to Council Members
O CIP ProjectsO Neighborhood Street Asphalt Overlay O Concrete Panel ReplacementO Routine O&M
DRAFT
CIP Community Engagement Opportunities
Need ID/CIP meetings
Pre-Engineering
CIP Approved Design Pre-
Construction
Need ID/CIP Meetings
Pre-Engineering
CIPApproved
Pre-Design Design Pre-
Construction
Beginning 2015
Pre 2015
Community Engagement Opportunities
DRAFT
Customer Service Goals Training Responsive Professional Adding Value for Residents
& Businesses Training DRAFT
Customer Service ChangesO Historical InvestmentO PWE 2015 Strategic ObjectiveO PWE Leadership SeminarO Coming Soon: Customer Service Training Contract
DRAFT
