Quality in parking

We deliver Quality parking solutionsthrough operational excellence, customersatisfaction and sustainable financial performance.

Quality in parkingThe European Perspective

Quality in parking

Our objective is to be the within the top 3 car park companies within each country

Q-Park is continuing to invest in the UK to reach its target.

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

1998Q-ParkNetherlands

1999Q-ParkGermany

2000Q-ParkBelgium

2001Q-ParkGreat Britain

2002Q-ParkFrance

2005Q-ParkDenmark

2006Q-ParkSweden

2006Q-ParkNorway

2008Q-ParkFrance

2008Q-ParkBelgium

2006Q-ParkFinland

2007Q-ParkGreat Britain

2008Q-ParkNorway

2004Consolidation

2002Q-ParkIreland

2002Q-ParkGreat Britain

The European Perspective

The European Perspective

Key Facts & Figures - 2008

Turnover €535 Million (2007 - €419 Million)Result before tax €136 Million (2007 - €101 Million)Fixed assets €5.3 Billion (2007 - €3.9 Billion)

Quality in parking

Image of people on stairs

Key Facts & Figures - Number of parking spaces

1999 36,844

2000 75,145

2001 108,551

2002 152,793

2003 159,205

2004 184,998

2005 203,650

2006 525,098

2007 566,993

2008 800,000

Quality in parkingThe European Perspective

Key Facts & Figures - Shareholders

The European Perspective Quality in parking

The UK Perspective

48%

15%

37%

OwnershipLeaseManagement

Turnover - £31.5 MillionProfit before Tax - £7.5 MillionTangible Assets - £241 Million

Key Facts & Figures - 2008

Quality in parking

Strategy within the UK

To focus upon: City centre, Healthcare and Railway Strategic partnerships Established and multi-functional sites Long term opportunities.

The UK Perspective Quality in parking

Q-Park Partnership Approach

Ability to invest as a partner Achieve long-term relationships with clients and suppliers Differ from other parking operators whose commitment to quality is tempered by a short term view.

The UK Perspective Quality in parking

The Q-Park Brand

For many visitors, car parks are thefront door to our towns, cities andshopping centres. Creating the firstand last impressions.

Easy to park Good visibility with well lit interiors Secure and safe environment Parking Host’s Lodge Quality details and materials.

The UK Perspective Quality in parking

City Centres in GB

The UK Perspective Quality in parking

Healthcare in GB

The UK Perspective Quality in parking

Liverpool ONE

The UK Perspective Quality in parking

Core Values

Q-Park is committed to delivering value to its customers and by focussing on our core values of: Customer Focus Quality Working Together Achieving Results.

The UK Perspective Quality in parking

HR and Training

Award winning customer service Recruiting the right staff Providing excellent working conditions Providing a challenging and rewarding environment Q-Park Academy: Tailored courses and training modules CAR Model: Coaching, appraisal and reward Investor in People ISO 9001:2000 5* Service - The programme for improving customer service standards.

The UK Perspective Quality in ParkingQuality in parking

Technology

A state of the art Parking Management System with cashless availability New standardised ICT resources supporting operations and management In-house tailored facility management and finance systems Secure pedestrian and vehicle access.

The UK Perspective Quality in parking

Q-Park Control Room (QCR)

Customer focus Centrally located in Holland Using cutting edge telecommunications technology Offering assistance and support to on-site personnel 24/7.

The UK Perspective Quality in parking

Products for Our Customers

Products offering season tickets, prepaid parking, family tickets and loyalty programmes for consumers and business users. Flex Card - Allowing customers to pay for a number of parking hours, usable as and when required Pre-pay Card - Credited with a monetary value (in the same way as London’s Oyster card) Office Card - Weekday card for office workers, restricting access at the weekend Night Card - For out of hours users, primarily residents Q-Park Key - Premium service for regular customers, allowing access to any Q-Park site with monthly billing. Season Tickets - 5, 6 and 7 days.

The UK Perspective Quality in parking

Services for Our Customers

Services reinforcing the Q-Park credo - Quality in Parking.

Our specific ‘add on’ services: Toilets - Clean, safe and accessible Baby buggy - High quality buggies for free loan Umbrellas - Golf-style umbrellas for free loan Heart defibrillator - For use by trained Q-Park Hosts Jump leads - Q-Park holds driving aids for unexpected occasions Other Q-Park services - Internet connection, City centre map dispensers, shoe polishers and Alcolizer (reinforcing the message of ‘Don’t Drink and Drive’).

The UK Perspective Quality in parking

Award Winning Architecture

Charles Street, Sheffield - RIBA Award Musgrove Park Hospital, Taunton - BPA Award - Best New Car Park Waterloo Street, Glasgow - EPA Award - Best Renovated Car Park in Europe Liver Street, Liverpool - RIBA Regional Award.

The UK Perspective Quality in parking

Quality in parking