Vicky  Janicki  Program  Director,  Linaro  Member  Services  

Conflict

Why Conflict Happens?

Viewpoints Passion

Motivation Importance

Why Conflict is Good

Gets  ideas  in  the  open;  

healthy  debates  

Improves  plans  and  ideas  

Increases  energy  

Generates  passion    

Increases  engagement  

Conflict Strategies

Collabora'on  

Avoiding  

Accommoda'ng  

Controlling  

Compromising  

Conflict Strategies: Avoiding

Need  more  Ame  to  collect  informaAon  

Need  to  cool  down  emoAons  

Doing  nothing  outweighs  the  benefit  of  resoluAon  

Sidestep,  postpone  or  withdraw  

Conflict Strategies: Accommodating

Preserve  harmony  and  avoid  disrupAon  

Need  a  quick  or  temporary  soluAon  under  pressure  

RelaAonship  is  more  important  than  being  right  

Yield  to  another  

point  of  view  

Conflict Strategies: Controlling

Results  in  a  win-­‐lose  situaAon;  your  authority  must  be  absolute  

In  emergencies  or  personal  welfare  at  stake  

When  unpopular  acAons  must  be  done  

Pursue  own  ends  without  agreement  of  

others  

Conflict Strategies: Compromising

Both  parAes  are  commiLed  to  different  goals  

Quick  temporary  soluAons  to  complex  problems  

Not  enough  Ame  to  collaborate  

Mutually  agreeable  soluAon  

where  both  parAes  give  up  something  

Conflict Strategies: Collaboration

ParAes  are  interdepend-­‐ent  on  each  other  

Both  sets  of  goals  are  too  important  to  compromise.  

Need  to  gain  commitment  and  acceptance  

Have  the  Ame  to  work  out  a  soluAon  that  

meets  the  needs  of  both  parAes  

Success with Conflict

Need  basic  trust  between  parAes  

Those  involved  are  able  to  be  uncomfortable  

Those  involved  have  setup  basic  conflict  rules  

Conflict Tools: Clarity

Define  the  problem  Specific,  measurable,  data/facts  

Set  the  Agenda/Goals  

Frequent  reminders  

Conflict Tools: Ask Questions

How  do  you  know  that?  

What  is  your  assumpAon  based  on?  

What  actually  happened?  

Can  you  elaborate?  Simplify?  “X”  is  not  clear  to  me  

Name  counterproducAve  behavior  and  effect  on  you  

Can  you  accept  this?  

Conflict Tools: Fist of Five

Fist  -­‐  A  no  vote  -­‐  a  way  to  block  consensus.  I  need  to  talk  more  on  the  proposal  and  require  changes  for  it  to  pass.  

1:  I  sAll  need  to  discuss  certain  issues  and  suggest  changes  that  should  be  made.  

2:  I  am  more  comfortable  with  the  proposal  but  would  like  to  discuss  some  minor  issues.  

3:  I’m  not  in  total  agreement  but  feel  comfortable  to  let  this  decision  or  a  proposal  pass  without  further  discussion.  4:  I  think  it’s  a  good  idea/decision  and  will  work  for  it  

5:  It’s  a  great  idea  and  I  will  be  one  of  the  leaders  in  implemenAng  it.  

Name that Conflict!

Scene  1  

Scene  2  

Scene  3