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Higher College of Technology

OPERATIONAL PLAN

2013 - 2014


Information Technology Department/ Centre (AY Sept 2013 – August 2014)


The following is a table of acronyms and abbreviations used in this document

ADAA Assistant Dean for Academic Affairs

ADAF Assistant Dean for Administrative and Financial Affairs

ADSA Assistant Dean for Student Affairs

ADs Assistant Deans

B.Tech. Bachelor of Technology

CC College Council (= College Academic Board + Representatives from Industry)

ELC English Language Center

ETC Educational Technologies Center

HD Higher Diploma

HEI Higher Education Institution

HoD Head of Department

HoC Head of Centre

HSEC Health, Safety and Environment Committee

ICT Information and Communication Technology

MBO Management By Objectives

MIS Management Information System

MoM Ministry of Manpower

OJT On-Job Training

OP Operational Plan

PEOs Program Educational Outcomes

POs Program Objectives

PRMC Public Relations and Marketing Committee

QAM Quality Assurance Manual

QAC Quality Assurance Committee

QMS Quality Management System

SOPs Standard Operating Procedures

SP Strategic Plan

ToR Terms of Reference

Stakeholders Students, Staff, Community and industry




Goal 1: We will provide excellent governance and administration with transparency and adherence to ethical principles

APPROACH

RESULTS

Sub-Goals Key Performance Indicators

KPI No. Indicator Measure Target Timeframe &

Responsibility

1.1 To achieve efficient

operation of the

management of the College

1.1.a Comprehensive

evaluation of the

performance of CC,

depts. and centres

Stakeholder

satisfaction with

the effective

performance of the

CC, depts. and

centres.

≥ 4

satisfaction

rating on a

5-point scale

Every year –

Dean, CC,

HoDs, HoCs

and QAC,

Department

Council,

QA Committee

1.1.b Availability, awareness

of, and compliance with

the communication

policy

Stakeholder

satisfaction with

the availability

and awareness

Compliance with

the policy

≥ 4 on a 5-

point scale

100%

Compliance

Every year -

Department

Council,

QA Committee

DEPLOYMENT IMPROVEMENT

Strategies Implementation Steps

1.1.1 Develop and implement a mechanism for evaluating the

effectiveness of the governance and management system of the

College

1. Coordinate with the CC and QAC to develop and

approve college-wide instruments for the evaluation

of the governance and management of the

department and College through the Quality

Assurance Committee in the academic year 2013-

2014.




2. Evaluate the effectiveness of the governance and

management system of the department using a

prescribed College instrument throughout the

appraisal period in the academic year 2013-2014.

3. Identify and address areas for improvement

based on evaluation results by the management and

Quality Assurance Committee on May 2014.

4. Monitor the governance and management system

to ensure effectiveness to be carried out by the

Quality Assurance Committee throughout the

academic year 2013-2014.

1.1.2 Establish and implement clear and effective communication

policy and procedures.

1. Review the ‘Terms of Reference’ of the various

committees and sub-committees in the department to

maintain clear lines of communication to be revised

by the Quality Assurance Committee at the

beginning of the academic year 2013-2014.

2. Involve staff and the management during policy

revision and review of the communication policy

and procedures in the academic year 2013-2014.

3. Ensure that communication policy and procedures

are followed in practice by all staff.

4. Evaluate the effectiveness of the communication

policy and procedures using a survey instrument and

audit.





APPROACH

RESULTS



Responsibility

1.2: To establish clear and

sustainable planning and

management systems

ensuring adherence to

ethical principles

(transparent and informed

decision making)

1.2.a. Feedback on PMS

implementation

Staff and student

satisfaction with

PMS

≥ 4 on a 5-

point scale

Every year -

CC, HoDs,

HoCs, Policy

Management

Committee

(PMC),

Department

Council,

QA Committee,

Educational

Technology

Committee

1.2.b. Contingency plan

Number of risks

identified and

mitigated

At least 90%

mitigation of

identified

risks

Risk

Management

Officer (RMO),

Health and

Safety

Committee

(HSC)




1.2.d. Stakeholder satisfaction

with the H&S

arrangements in the

College

Satisfaction level ≥ 3 on a 5-

point scale

Health and

Safety

Committee

(HSC)

1.2.e. Existence of an annual

college wise Self-

Assessment Report

(SAR)

Improvements

identified and

addressed

80% of

identified

improvements

are addressed

QAC,

Department

Council,

QA Committee



1.2.1 To achieve an effective policy management system 1. Initiate an ‘Awareness Program’ about policies and

procedures of the college through the Quality

Assurance Committee at the beginning of the


2. Ensure the strict implementation of the approved

policies and procedures of the college through

departmental audits to be carried out by the

management and the Quality Assurance Committee

throughout the academic year 2013-2014.

3. Record the challenges and suggestions of staff in

the implementation of the policies and procedures and

make the report available at the end of the academic

year 2013-2014.




4. Update forms, templates, and other documents in

accordance to the College policies by the Quality

Assurance Committee and other concerned

committees on November 2013.

5. Provide central access on the policies (e.g. common

IT drives and Intranet) by the Educational

Technology Committee on November 2013.

1.2.3. To achieve an effective risk management system 1. Contribute for the development of a framework for

risk management (identification, assessment, and

response) in collaboration with the Risk Management

Officer of the College through the Risk Management

Officer of the department in the academic year 2013-

2014.

2. Conduct periodic risk inspection to lower the

department risk profile and increase staff performance

to be carried out by the Risk Management Officer of

the department.

3. Report hazards or risks to the department

management periodically, through the Risk

Management Officer of the department for corrective

actions using a form to be designed by the Quality

Assurance Committee and the Risk Management

Officer on November 2013.

1.2.5. To ensure health, safety and security in the College 1. Raise awareness on health, safety, and security

(e.g. in-house sessions, workshops, and ‘drills’)

among staff and students to be arranged by the Health

and Safety Committee on or before February 2014.




2. Perform an ‘ocular visit’ on the status and

conditions of safety items, devices, and facilities

within the vicinity of the department by checking

their compatibility and compliance to College Health,

Safety, and Environment (HSE) Policy by the Health

and Safety Committee (along with an

authorized/certified professional on Health & Safety)

and a status report will be made available on

December 2013.

3. Compile a ‘Health, Safety, and Environment (HSE)

departmental manual’ to be prepared by the Health

and Safety Committee (in collaboration with other

concerned departments/units having specialty on the

field such as Applied Science and Pharmacy

departments and ETC) and distribute it to staff and

students on May 2014.

4. Participate with the Educational Technologies

Center in administering the relevant College

satisfaction surveys as scheduled during the appraisal

period.

1.2.6. Require an annual self-assessment report covering all areas

of College activity

1. Conduct online surveys during the scheduled

appraisal period in collaboration with the QAC as part

of the Self-Assessment process.

2. Propose improvement activities based on the

survey results to be completed by the Quality

Assurance Committee on May 2014.




3. Prepare and submit a Self-Assessment Report

(SAR) on May 2014 as per QAC requirements based

on evidence gathered from surveys and other sources

of data (e.g. minutes of meetings, reports, action

plans, etc.) through the Quality Assurance

Committee.

4. Disseminate the results of the Self-Assessment

Report among staff for awareness and action through

the management and the Quality Assurance

Committee.

5. Implement and monitor recommendations on the

areas for improvement to be followed up by Quality

Assurance Committee.





APPROACH

RESULTS



Responsibility

1.3 To achieve an effective

human resources

management system

1.3.a. Availability, awareness

of, and compliance with

the Staff Affairs policy.

Stakeholder

satisfaction with

the availability and

awareness

Compliance with

the policy

≥ 4 on a 5-

point scale

100%

Compliance

Every year –

Dean, All Asst

Deans, HoDs,

HoCs, QAC

Department

Council

QA Committee

1.3.b. Existence of a

transparent staff

grievance system

Number of

(appeals,

Complaints and

issues) raised and

addressed

At least

80% of

raised issues

are

addressed

Staff Grievance

Committee



1.3.1.Develop and implement a College-wide Staff Affairs policy

(outlining job hand-over, rotation, severance and contract

termination procedures)

1. Work with the College Policy Management

Committee (PMC) to develop the Staff Affairs

Policy this academic year 2013-2014.

2. Raise awareness about the Staff Affairs Policy

once approved through the Quality Assurance

Committee and the management.




3. Implement and ensure 100% compliance with the

Staff Affairs policy.

4. Involve staff in the review of the staff affairs

policy as and when required.

5. Encourage staff to take the relevant survey as way

of assessing the availability and staff awareness of

the policy.

1.3.2.Develop and implement a transparent staff grievance system


Committee (PMC) to develop the staff grievance

system to be participated in by the Staff Grievance

Committee.

2. Conduct an ‘Awareness Session’ about the staff

grievance system after approval.

3. Keep a record of grievances received and

addressed by the Staff Grievance Committee.




Goal 2: We will offer all students high quality teaching, learning and training opportunities through continuous market

analysis and curriculum review process and using recent technology

APPROACH

RESULTS



Responsibility

2.1 To enhance the

quality of teaching and

learning

2.1.a. Use of student-centered

methods in teaching,

learning and training

activities.

Stakeholder

satisfaction with

the student-

centred

approaches

≥ 4 on a 5

point scale

Every year -

ADAA, HoDs &

HoCs

Department

Council,

Academic

Committee,

QA Committee,

Staff

Development

Events

Committee

2.1.b. Utilization of the e-

learning portal

Number of active

courses on e-

learning portal

100% of

courses

uploaded in

the e-learning

portal

Educational

Technologies

Committee




2.1.c. Stakeholder satisfaction

with teaching

Satisfaction level

Average

rating of 3.5

on a 5-point

scale

QAC,

IT Specialization

Committee,

Academic

Committee

2.1.d. Existence of

established partnerships

Number of

programs

Benchmarked

At least 80%

of programs

benchmarked

[20% of

programs

IT Specialization

Committee

2.1.e. Stakeholder satisfaction

with programs and

courses

Satisfaction level

Average

rating of 3.5

on a 5-point

scale

IT Specialization

Committee

2.1.f. Curriculum review

reports sent to

Specialization

Committees

Changes

approved by the

Specialization

Committees

100% of

approved

changes are

implemented

IT Specialization

Committee



2.1.1 Promote the use of student-centered approaches in

teaching, learning and training, including the use of appropriate

technology.

1. Conduct workshops that promote student-focused

strategies in the teaching-learning process to be

endorsed by the Staff Development Events Committee

on or before February 2014.




2. Promote interactive teaching through combination

of interactive boards (e.g. Smart Boards), web 2.0

tools (e.g. e-learning portal), and other student-

focused teaching strategies where activities are to be

arranged by the Educational Technology Committee

at the beginning of the academic year 2013-2014.

3. Ensure the evaluation of student-centered

approaches in teaching as part of staff appraisal and

student feedback.

2.1.2 Monitor and improve teaching quality through appropriate

means (e.g., class observation, student feedback)

1. Administer evaluation of teaching and course

delivery by a panel of evaluators using the college

approved forms during the scheduled appraisal period.

2. Ensure that staff evaluation results and performance

reports are kept into the ‘Staff Performance File’

maintained by the department management.

3. Incorporate organized comprehensive results of

staff evaluation on teaching and performance into the

annual Self-Assessment Report as per QAC

requirements to be submitted on May 2014.

4. Conduct a Post-Conference with the staff regarding

results of evaluation on teaching and performance by

the HoSs at the end of the appraisal period.

2.1.3 Seek partnership with national/ international organizations

for peer review and benchmarking.

1. Contribute in identifying similar institutions and

academies abroad or in GCC offering the same

programs for benchmarking this academic year 2013-

2014 through the IT Specialization Committee.




2. Identify areas for benchmarking through the IT

Specialization Committee.


Committee (PMC) to develop a benchmarking policy

to be participated in by the Quality Assurance

Committee.

4. Incorporate the results of benchmarking in the

improvement of the curriculum this academic year

2013-2014 through the IT Specialization Committee.

2.1.4 Seek stakeholder (student, teacher, alumni and industry)

feedback on programs and courses

1. Review the IT programs and courses periodically

based on the feedback results from students and staff.

2. Carry out a process of external review (alumni and

industry) on a periodic basis through the IT

Specialization Committee.

3. Evaluate the programs in line with the market needs

and graduate attributes through the IT Specialization

Committee as and when required.

4. Prepare a curriculum review report and incorporate

recommendations into the curriculum through the IT

Specialization Committee as and when required.




Goal 2: We will offer all students high quality teaching, learning and training opportunities through continuous market

analysis and curriculum review process and using recent technology

APPROACH

RESULTS



Responsibility

2.2 To enhance the

practical training offered to

students

2.2.a. Review reports

percentage of

changes

incorporated in the

training programs

90% of

changes are

implemented

Every year -

ADAA, HoDs

Academic

Departments,

Head of

ELC,OJT

coordinators,

ADSA (OJT

Dept)

Department

Council,

OJT and

Graduate

Follow-Up

Committee

Industry and

Linkages

Committee

2.2.b. Stakeholder

satisfaction

Satisfaction level Average

rating of 3.5

on a 5-point

scale

OJT and

Graduate

Follow-Up

Committee






2.2.1Involve experts from the industry in the practical aspects of

the curricula

1. Invite the industry to give feedback report on the

existing practical training offered to students on a

periodic basis to be carried out by the OJT and

Graduate Follow-Up Committee at the end of each

semester.

2. Evaluate the feedback gathered from the industry

and modify the existing practical training based on

the feedback report to be done by the OJT and

Graduate Follow-Up Committee at the end of each

semester.

3. Invite specialists/experts from the industry to

deliver trainings, seminars, and workshops to the

students to be coordinated by the Industry and

Linkages Committee with the Department Events

Committee.

4. Send students to the industries for visits and field

trips to be coordinated by the concerned staff with

the management.

2.2.2 Review and improve the current OJT provision and its

effectiveness

1. Get feedback and evaluation from both the

student-trainees and the companies where OJT has

been completed (e.g. OJT competencies required by

the Industry, the main areas of difficulties of the

student-trainees plus the student feedback about the

effectiveness of OJT) through the OJT and Graduate

Follow-Up Committee.




2. Propose a scheme on how to improve the current

OJT provision based on the results of feedback and

evaluation to be prepared by the OJT and Graduate

Follow-Up Committee to be forwarded to the ADSA

as and when required.




Goal 3: We will offer quality programs that promote entrepreneurial skills and respond to the changing market needs

and developments in technology.

APPROACH

RESULTS



Responsibility

3.1 To promote

entrepreneurial culture.

3.1.a. HCT graduates

becoming

entrepreneurs through

College support

systems.

Number of HCT

students

becoming

entrepreneurs

Creating 20

entrepreneurs

[5 entrepreneurs each

year]

Every year

Dean, Asst.

Deans and

HoDs

Academic

Departments,

Head of ELC

Department

Council,

Department

Events

Committee

3.1.b. Involvement of

external companies/

entrepreneurs in

College activities for

promoting

entrepreneurship

Number of

companies from

the private sector

involved in

promoting

entrepreneurship

culture

At least 5

distinguished

entrepreneurs

/companies are

involved

[At least 1

distinguished

entrepreneur/company

each year]

Department

Council,

Department

Events

Committee




3.1.c. Stakeholder (current

graduates and

alumni) satisfaction

with the activities

Satisfaction level At least 70%

Department

Council,

Department

Events

Committee,

OJT and

Graduate

Follow-Up

Committee



3.1.1 Raise students’ awareness of and interest in acquiring

entrepreneurial skills

1. Invite business leaders from known IT business ventures

to share their ‘success stories and entrepreneurial skills’

among students to be arranged by the Department Events

Committee in one of its activities this academic year 2013-

2014.

2. Promote ‘awareness of and interest in acquiring

entrepreneurial skills’ within the department by the

Department Events Committee on or before March 2014.

3.1.2 Involve external entrepreneurs in entrepreneurial

activities/training

1. Involve external entrepreneurs through events (e.g.

workshops, business fair, Open Day, and similar events) to

be initiated by the Department Events Committee.

3.1.3 Enhance the cooperation with the Industry in

promoting entrepreneurial culture among students.

1. Encourage a group of students, with the supervision of the

Department Events Committee, to organize a group for

entrepreneurial undertaking.

3.1.4. Ensure effective functioning of the Business Center

1. Work with the business department to establish a business

center and then promote its activities and raise awareness

among students and alumni to be arranged by Department

Events Committee and OJT and Graduate Follow-Up

Committee.




Goal 4: We will ensure that our graduates develop into responsible citizens by enriching their values and attributes to

positively affect the socio economic development

APPROACH

RESULTS



Responsibility

4.1 To provide the students

with opportunities for

personal development and

acquisition of values and

work ethics

4.1.a. Student satisfaction

Satisfaction level

≥ 3 on a 5-

point scale

Every year -

ADAA, HoDs

(Academic

Depts.), Head

of ELC, ADSA,

Department

Events

Committee

4.1.b Student participation in

outreach activities

%age of students

who participate in

the outreach

activities

At least

10%

Students and

Department

Events

Committee

4.1.c. Events and activities

managed by students

Number of events

and activities

managed by

students

At least 4

activities per

year

Students and

Department

Events

Committee



4.1.1Conduct activities/ programmes to develop students’ personal

values and soft skills.

1. Conduct a workshop or seminar for teachers

regarding ‘Value Formation’ to be arranged by the

Staff Development Events Committee in one of its

activities this academic year 2013-2014.




2. Conduct a workshop or seminar that improves

students’ soft skills (e.g. Leadership, Teamwork,

Time Management, and Business Communication

Skills) to be arranged by the Student and

Department Events Committee in one of its activities

this academic year 2013-2014.

3. Evaluate the effectiveness of the

workshop/seminar.

4.1.2 Conduct community outreach activities by the College as a

part of its social responsibility.

1. Identify the types of community outreach

activities that the department could participate in to

be identified by the Department Events Committee

this academic year 2013-2014.

2. Participate in college community outreach

activities to be initiated by the Department Events

Committee in one of its activities this academic year

2013-2014.

4.1.3. Support activities initiated, managed and run by students 1. Encourage the active involvement of students in

student organizations at the beginning of the


2. Review and support the students’ proposals in

conducting activities and events through the Student

and Department Events Committee and the

management throughout the academic year 2013-

2014.

3. Recognize students who exemplify an exemplary

leadership role to be nominated by the Student and

Department Events Committee and the management

at the end of the academic year 2013-2014.




Goal 5: We will develop staff by offering opportunities for professional and personal development, rewarding hard

work and innovative thinking

APPROACH

RESULTS



Responsibility

5.1 To offer opportunities

for professional and

personal development of

College Staff

5.1.a. Provision of quality

training to staff

Satisfaction with

the training

provided

≥ 4 on a 5-

point scale

Every year -

Dean, All Asst.

Deans,

HoDs/HoCs,

HoSs, QAC and

Staff

development

coordinators,

Staff

Development

Events

Committee

5.1.b Participation of staff in

external training events

Percentage of staff

participating

>10% of

staff

participating

in external

training

events

Department

Council,

Staff

Development

Events

Committee,

Quality

Assurance

Committee






5.1.1Provide quality in-house training to staff. 1. Conduct a Training Need Analysis (TNA) among

staff to be initiated by the Staff Development Events

Committee at the beginning of the academic year.

2. Formulate the Calendar of Activities based on the

TNA results.

3. Provide quality trainings to staff to be arranged by

the Staff Development Events Committee starting

November 2013.

5.1.2 Link staff appraisal to staff development 1. Conduct the staff appraisal and generate results to

be made available by the management and the

Quality Assurance Committee at the end of the

scheduled appraisal period, on or before May 2014.

2. Propose a continual improvement for Staff

Development based on the results generated from

staff appraisal administered by the management and

the Quality Assurance Committee and results are

made available at the end of the scheduled appraisal

period, on or before May 2014.

3. Evaluate each staff development activity for

improvement purposes by the Staff Development

Events Committee.




5.1.3 Support staff to attend and participate in national/regional

training events

1. Identify ways of support for staff participating in

national/regional training events (e.g. class

replacement, information, and the like) by the

management this academic year 2013-2014.

2. Encourage the attendee(s) of such aforementioned

training events to echo or share the same training

among staff in the department.




Goal 5: We will develop staff by offering opportunities for professional and personal development, rewarding hard

work and innovative thinking

APPROACH

RESULTS



Responsibility

5.2 To implement a system

for recognition and

incentives

5.2.a. Staff satisfaction with

the rewards and

incentives system

Satisfaction level ≥ 3 on a 5-

point scale

Every year -

Dean, All Asst.

Deans, HoDs,

HoCs and HR

Committee

Department

Council,

Department

Coordinator



5.2. Establish a college-wide recognition and reward system for

staff

1. Contribute in the establishment of a recognition

and reward system for staff in the department on

December 2013.

2. Formulate and communicate clear criteria for

reward system among staff in the department level

on December 2013.

3. Provide a due recognition to staff-awardees to be

announced by the Head of Department periodically.

4. Post staff-awardees names in conspicuous

locations such as Notice Boards and HCT Website

by the Department Coordinator.




Goal 6: We will encourage opportunities for applied research and consultancy

APPROACH

RESULTS



Responsibility

6.1 To support applied

research and consultancy

by staff

6.1.a. Joint research and

consultancy projects

Number of joint

research and

consultancy

projects

≥ 5 joint

research and

consultancy

projects

[≥1 joint

research and

consultancy,

each year]

Every year -

Dean, ADAA,

HoDs

Academic

Departments,

HoC ELC,

Department

Council

6.1.b. Staff participation in

research oriented events

Number of staff

participating

≥ 5 staff

participating

[≥1 staff

participating

each year]

Department

Council

6.1.c. Staff satisfaction with

training provided

Satisfaction

level

Average rating

of 3.5 on a 5-

point scale

Department

Council,

Staff

Development

Events

Committee






6.1.1 Initiate joint research and consultancy projects with various

industries

1. Encourage staff to initiate the submission of

research proposals to various industries by the

management.

6.1.2 Support staff participation in research-oriented events, such

as conferences and workshops

1. Encourage staff to participate in research-oriented

events such as conferences and workshops by the

management.

2. Inform staff about upcoming conferences and

workshops locally and off-shore by circulating the

letter of invitations via email.

3. Support staff participating in research-oriented

events (e.g. class replacement, information or other

means) by the management.

4. Acknowledge the staff who participated in

research-oriented events by the management.

6.1.3. Provide training to staff to carry out applied research. 1. Invite a researcher to conduct a Seminar-

Workshop on how to effectively carry out applied

research using the latest research methodologies to

be arranged by the Staff Development Events

Committee on November 2013.

2. Empower staff to organize a ‘research group’ in

the department by the management.

3. Conduct a satisfaction survey to appraise the

effectiveness of the training provided by the Staff

Development Events Committee.




Goal 7: We will foster mutually beneficial constructive partnership with various public and private sector

organizations, professional bodies, and local and international communities that benefit the community at large.

APPROACH

RESULTS



Responsibility

7.1 To enhance

engagement with the

industry and the

Community at large

7.1.a. Stakeholder

satisfaction

Satisfaction level ≥ 3 on a 5-point

scale

Every year -

Dean, CC, and

PRMC

Department

Council

7.1.b. Public Relations and

Marketing Plan

Number of PRM

initiatives/projects

≥ 1 PRM

initiatives/projects

Public

Relations

Marketing

Committee

(PRMC)

7.1.c. Conferences

organized

Number of

Conferences held

≥ 1 Conference

held annually

Department

Council

7.1.d. Events conducted in

collaboration with

the community

Number of events

organized and

conducted jointly

At least one event

annually

Department

Council



7.1.1 Promote a culture of community engagement among

staff and students

1. Encourage students and staff to be exposed to

community and/or civic activities by joining groups and

organizations dealing on such activities.

2. Conduct satisfaction surveys to stakeholders.




7.1.2 Establish a plan for Public Relations and Marketing

1. Contribute in the establishment of a plan for Public

Relations and Marketing initiatives/projects in

collaboration with the college Public Relations

Marketing Committee (PRMC).

7.1.3 Organize Conferences inviting national/international

participants

1. Collaborate with the college in organizing an IT-

related conference to be handled by the management.

7.1.4 Engage with local and regional communities and

organizations through joint initiatives/ projects

1. Review and support the proposals of students and staff

in joining local and regional communities and

organizations.

2. Recognize students and staff who are joining any type

of initiatives/projects in local and regional communities

and organizations.




Goal 7: We will foster mutually beneficial constructive partnership with various public and private sector

organizations, professional bodies, and local and international communities that benefit the community at large.

APPROACH

RESULTS



Responsibility

7.2 To establish and maintain

effective relationships with

national/international

professional bodies

7.2.a. Staff and student

membership in

professional bodies

Number of staff

and student

memberships in

professional

bodies

≥ 5% staff

and ≥ 2%

of students

are

members in

professional

bodies

Every year

Dean, Asst.

deans and

HoDs/HoCs

Industry and

Linkages

Committee



7.2.1Encourage the participation, membership and sharing of

experience with national/ international professional bodies

1. Identify list of renowned national/international

professional bodies related to the IT and upload it

on the website through the Industry and Linkages

Committee on January 2014.

2. Encourage staff and students to gain

membership from such national/international

professional bodies.

3. Increase staff and students’ membership and

subscription to national/international professional

bodies at the end of the academic year as shown

on the statistics.




Goal 8: We will provide facilities and learning resources that are effectively utilized and well-managed to ensure efficient student and staff

services.

APPROACH

RESULTS



Responsibility

8.1 To ensure that

College facilities and

learning resources are

well-managed, (i.e.

properly utilized and

maintained).

8.1.a. Regular internal audits Percentage of

implemented

recommendations

from audit reports

90% of the

recommendations

are

implemented

Every year –

Dean, All Asst

Deans, HoDs,

HoCs, QAC,

Resource

Committee

8.1.b. Stakeholder

satisfaction

Satisfaction level

≥ 3.5 on a 5-

point scale

Resource

Committee

8. 1.c. Improvement in the

Quality and capacity

of library and self-

access centers

services, resources and

facilities

User satisfaction

with educational

resources services

and facilities

≥ 3.5 on a 5-

point scale

Resource

Committee

QA Committee

8.1.d. Partnership with other

educational institution

libraries

Number of

partnerships with

other educational

institutions

≥2 partnerships

at the College

level with other

educational

institutions

Educational

Technology

Committee

8.1.e. Stakeholder

satisfaction with ICT

resources

Satisfaction level ≥ 3.5 on a 5-

point scale

Resource

Committee






8.1.1Put in place a comprehensive asset management system. 1. Contribute to the development and implementation of

the college resource management system through the

Resource Committee as and when required.

8.1.2 Conduct regular audits of college facilities and

equipment (classrooms, workshops, lecture theatres, library,

labs and machinery).

1. Implement the college internal audit for facilities and

equipment by conducting department audits as required.

2. Generate an audit report of facilities and equipment at

the end of the academic year.

8.1.3 Improve the quality and capacity of library and self-

access centers services, resources and facilities

1. Participate in book fairs in order to acquire IT and

Math books to be forwarded to the College Library

through the Resource Committee during the academic

year 2013-2014.

2. Send request for additional facilities and equipment to

fully support the needs of the growing student and staff

population at the end of the academic year.

3. Inform staff about the availability of books, facilities,

and equipment in the college library after participating in

the book fairs.

4. Conduct a satisfaction survey on the quality and

capacity of library and self-access centers services,

resources, and facilities of the college and results are

made available on May 2014.




8.1.4 Seek partnership with other HEIs libraries and publishers

to get access to a wide range of educational and learning

materials

1. Coordinate with the College Library for the possibility

of partnership to get access to HEIs libraries and

publishers with relevant IT and math materials through

the Educational Technology Committee on or before

January 2014.

8.1.5 Increase the capacity and infrastructure of ICTs,

educational technology and technical support

1. Evaluate available software(s) and request its new

versions through the Educational Technology Committee

at the beginning of the academic year 2013-2014.

2. Submit a consolidated requisition of learning resources

to ETC (including but not limited to laboratories,

software, hardware, technical assistance, etc.) by the

Educational Technology Committee at the end of every

semester in preparation to the following semester.

3. Follow-up with ETC to get the satisfaction survey

results on May 2014.




Goal 8: We will provide facilities and learning resources that are effectively utilized and well-managed to ensure

efficient student and staff services.

APPROACH

RESULTS



Responsibility

8.2 To improve student

support services towards

enriching their learning

experiences

8.2.a. Student satisfaction(incl.

training programs,

advising and counseling)

Satisfaction level ≥ 3.5 on a 5-

point scale

Every year –

Dean, Asst.

Dean, HoDs

(Academic

Depts.) and

HoCs

Registration

Committee

Staff

Development

Committee

Quality

Assurance

Committee



8.2.1 Provide learning skills training programs. 1. Invite speakers to share techniques and methods

on how to improve the learning skills of the students

to be arranged by Staff Development Events

Committee on or before January 2014.




2. Activate IT and Math help desks by the staff-in-

charge at the beginning of every semester and make

the announcements both on the HCT website and

notice boards.

3. Develop and implement a learning skills training

program by identifying the training needed and

incorporating the plan in the department calendar.

4. Conduct a survey on satisfaction at the end of

training arranged by the Staff Development Events

Committee.

8.2.2. Improve academic advising and counseling services provided

to students.

1. Review the existing provision of academic

advising by the Registration Committee and Quality

Assurance Committee on December 2013.

2. Implement recommendations after reviewing the

advising provision on December 2013.

3. Coordinate the students’ counseling issues with

the Department of Student Affairs when needed.

4. Supervise in the evaluation of the Student

Management System (SMS) in order to identify its

strengths and weakness (e.g. academic advising

services) and a summary report will be forwarded to

the SMS Evaluation Committee of the college this


5. Conduct satisfaction surveys on academic

advising and counseling services and present results

to the Registration Committee at the end of the

academic year.




Goal 8: We will provide facilities and learning resources that are effectively utilized and well-managed to ensure

efficient student and staff services.

APPROACH

RESULTS



Responsibility

8.3To enhance the

recreational facilities

8.3.a. Staff and Student

satisfaction with the

recreational facilities

Satisfaction level

≥ 3.5 on a 5-

point scale

Every year

All Asst Deans,

HoDs and HoCs

Department

Council

Quality

Assurance

Committee



8.3.1 Establish recreational centers for staff and students

1. Identify the social and recreational needs of

students and staff in order to establish recreational

centers by conducting a survey through the Quality

Assurance Committee on March 2014.

2. Communicate the social and recreational requests

of students and staff to the ADAF on May 2014.

8.3.2 Improve recreational facilities for students and staff 1. Based on the satisfaction survey results,

recommend the needs for improvements to ADAF

through the Quality Assurance Committee on May

2014.




8.3.3 To improve staff work environment and retention 1. Study and evaluate the staff working environment

and retention rates through feedback and exit

interviews by the management and Quality

Assurance Committee at the end of the academic

year 2013-2014.

2. Conduct satisfaction surveys on staff work

environment and retention through the Quality

Assurance Committee on March 2014.

3. Report to ADAF the areas of improvements and

how it will affect the staff performance/retention

through the Quality Assurance Committee on May

2014.

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