Qatar Airwaysapex 2013 Show Preview

8/16/2019 Qatar Airwaysapex 2013 Show Preview

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T H E A C I E V E N T T H A T B R I N G S E U R O P E A N D A S I A T O G E T H E R

T O S H A R E S T R A T E G I E S F O R S U C C E S S

PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS

A I R P O R T S

B E Y O N D

E v e n t t h e m e :

5 C ONFERENC ES // 2 SOC IAL EVENT S // 6 A IRPORT T OURS

H o s t e d b y : P l a t i n u m S p o n s o r :O f f i c i a l a i r l i n e :

A C I E U R O P E & A C I A S I A - P A C I F I C P R E S E N T

1 1 - 1 3 N O V E M B E R 2 0 1 3 , D O H A

:

:

Q a t a r N a t i o n a l C o n v e n t i o n C e n t r e

ORGANISATIONS SPEAKING OR EXHIBITING INCLUDE:


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PD140SVR,

Enhanced Hand-held Metal Detector

Threat Detection

Electromagnetics through

CEIA

Phone: +39 0575 4181 • Fax: +39 0575 418298 • e -mail: [email protected]

EU

Standar d 3 Cer tified

AP P R O V E D b y G ov e r nme nt al Se c ur i t y A ut hor i t i e s

SECURITY

METAL DETECTORS

BOTTLED

LIQUIDS SCANNER

AUTOMATIC

SCREENING DEVICES

FOR NON-METALLIC CARGO


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It is a great privilege for Doha

International Airport to host the

2013 ACI Airport Exchange in the

State of Qatar.

Established in 2006, ACI Airport

Exchange traditionally alternates

between Europe and Asia, but returns tothe Middle East with this year’s edition

being held in our capital city.

The three-day event will take place at the

iconic Qatar National Convention Centre

between 11th and 13th November, 2013.

Airport Exchange is renowned for

delivering a world-class conference,

exhibition and social networking

programme, and it comes to Doha

in a year of the opening of our brand

MESSAGE FROM OUR HOST

new home for Qatar Airways – Hamad

International Airport, which promises to

set a global benchmark in service and

quality.

We at Doha International Airport are

extremely excited to host this year’s

ACI Airport Exchange and we will

ensure we deliver the high levels

of hospitality for which our country

is so renowned, to complement the

exciting and ambitious plans ACI have

for the exhibition and conferences.

We look forward to welcoming you.

Yours sincerely,

H.E Akbar Al Baker

Chief Executive Officer, Qatar Airways and

Doha International Airport

2 0 1 3H o s t e d b y : O f f i c i a l a i r l i n e :

Platinum Sponsors:

Official Partners:

Gold Sponsors:

Bronze Sponsor:

Official Media Partners:

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¤ Expected attendance of more than 2,000

decision-makers for the worldwide

community of air transport stakeholders

¤ Five individually tailored conference

programmes to meet the demands of many

areas of expertise, plus the Keynote Arena

¤ Three workshops on baggage, commercial

development and airport design

¤ Pick and choose conference sessions tocreate your own unique agenda

¤ Six tours of the new Hamad International

Airport to meet specific areas of interest

¤ Large exhibition hall showcasing leading

products and services

¤ Free passes to view showcasing

companies, and presentations from

the supplier conference stage on the

exhibition floor

¤ A luxurious evening social programme to

maximise networking

¤ See firsthand the exponential growth of Qatar

¤ Speaker presentations provided to

delegates post-event

¤ Enhanced networking both before the

event and onsite

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EVENT OVERVIEW

2006, 2007Madrid

2008Berlin

2012Amsterdam

2013Doha

2011Abu Dhabi

2010Istanbul

2009Barcelona

Now moving between Europe & Asia

The event has been hosted by Aena, Berlin Airports, TAV, ADAC,

Schiphol and now Doha International Airport since its launch in 2006.


A I R P O R T SB E Y O N D

EVENT THEME

In Amsterdam we introduced for the first time, to mass acclaim, an event theme of

“Airports 2020” which permeated through every part of the show. In Doha we will take

that strategy one step further with our new event theme of “Beyond Airports 2020”, so

conference presenters and exhibitors will not only showcase their latest solutions to the

challenges of today, but also concepts and launches of brand new offerings ideal for the

airport of the future, which will have to be hospitable, efficient, reliable, inspiring andsustainable if they are to succeed in the eyes of airlines, regulators and passengers.


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JOS NIJHUIS, CEO, SCHIPHOL GROUP passed the hosting batonto PATRICK MULLER, EXECUTIVE VICE PRESIDENT, DOHAINTERNATIONAL AIRPORT at last year’s show in Amsterdam. Upon receivingthe honour Patrick said: “What we just witnessed here was somethingspectacular, but we are very much looking forward to topping that in Doha.”

As one of the fastest growing economies in the

world, Qatar has rapidly become an important

destination on the global stage. Categorised

as one of the richest nations in resources

and culture, Qatar possesses the will and

determination to overcome all circumstances

and position itself as a unique destination on

the global platform.

Qatar is home to the finest cultural

landmarks, some dating back thousandsof years, demonstrating the nation’s rich

history and culture. In addition, Qatar is

DOHA IS THE CAPITAL city of the State ofQatar, situated on the Persian Gulf. Doha has

evolved from a small pearling and fishing

city to a multibillion dollar international

business, financial and cultural centre,

whilst maintaining traditional values

and preserving the country’s heritage

throughout its growth. Doha’s culture is

dedicated to limitless hospitality, withevident investment in impressive facilities

which serve the elite sporting community.

The encouragement of a public appreciation

for Islamic and Middle Eastern culture, with

works spanning three continents and 13

centuries on offer at the Museum of Islamic

Art and Souq Waqif showcases the history

and vitality of Doha’s marketplace.Doha offers a wide range of accommodation,

with well-known global hotel brands catering

to all levels of comfort and convenience

for business and tourists alike. There is an

extremely high calibre of restaurants available

with established international chefs such as

Gordon Ramsay and Guy Savoy on offer.

home to the Al Jazeera network and has a

series of world-class museums that house

some of the world’s finest art collections. At

its cultural heart, Doha offers art galleries,

music concerts, opera and theatre for visitors

to enjoy.

Qatar has taken centre stage on the platform

of international events and the biggest

testimonial to its advancement in this field

is its winning bid for the upcoming 2022World Cup, the event that will alter not only

Qatar’s but also the region’s global position.


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THIS IS A MUST-ATTEND event for senior and middle management from airports, airlines, government agencies, regulators, ground

handlers, architects, engineers, consultancies, suppliers and buyers with responsibilities for the following areas and more...

WHO SHOULD ATTEND?

SECURITY / PLANNING / OPERATIONS / AIRFIELD / GROUND OPERATIONS

/ GROUND HANDLING / WINTER SERVICES / ENVIRONMENT / AIRSIDE /

TECHNOLOGY / INFORMATION SYSTEMS / E-COMMERCE / PASSENGER

PROCESSING / PROCUREMENT / RFID / FACILITATION / PROJECT DELIVERY /

MASTER PLANNING / NETWORK PLANNING / PRMs / MARKETING / POLICY /

TRAINING / CUSTOMER SERVICE / WILDLIFE CONTROL / BAGGAGE PROCESSING

/ MAINTENANCE / DESIGN / FINANCIAL / CHECK-IN / AUTOMATION /

TECHNICAL / ENGINEERING / SAFETY / CAPACITY / COMMERCIAL /

HUMAN RESOURCES / COMMUNICATIONS

SINCE ITS LAUNCH IN 2006, AIRPORT EXCHANGE HAS ESTABLISHED

ITSELF AS ACI’S LARGEST MEETING AND CONTINUES TO BE THE

PREMIER INDUSTRY EVENT AT WHICH EXPERTISE IS SHARED,

BUSINESS RELATIONSHIPS ARE FORMED AND INDUSTRY

DEVELOPMENT IS THE PRINCIPAL GOAL.



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REGISTRATIONOPENING HOURS

CONFERENCEOPENING HOURS

Tuesday 12 November

09:00 – 17:30

Wednesday 13 November09:00 – 15:00

ACICOMMITTEEMEETINGS THESE ACI COMMITTEES will

also meet in Doha immediately

after Airport Exchange:

• ACI Asia-Pacific Security

Committee

• ACI World Facilitation andServices Standing Committee

Monday 11 November

16:00 – 18:00

Tuesday 12 November08:00 – 17:30

Wednesday 13 November

08:30 – 14:00

EXHIBITIONOPENING HOURS

Tuesday 12 November

08:00 – 17:30

Wednesday 13 November08:30 – 15:00

ACI HAS RESERVED discounted hotel

accommodation at a number of hotels in

Doha, for Airport Exchange delegates,

which can be requested through our hotel

booking agency Congrex Travel.

Discounted rates are available for a limited

period only, after which they are subject to

availability and the best available rate at

the time. November is a very busy time in

Doha, with several large congresses taking

place so please book as soon as possible to

avoid disappointment.

Transport to and from the conference

venue as well as both social events will be

from the ACI Recommended Hotels only.

Visit www.airport-exchange.com for

further information

Further information can be found at

www.airport-exchange.com

DISCOUNTEDFLIGHTS OF UP TO25% WITH QATARAIRWAYS

AIRPORT EXCHANGE

2013 OFFICIAL CARRIER

QATAR AIRWAYS WILL BE OFFERING

A SPECIAL GROUP DISCOUNT OF UP

TO 25% ON PUBLISHED FARES

For further information on making a

reservation please visit:

www.airport-exchange.com

DINING

ALL ATTENDEES ARE invited to

lunch and refreshments on the

exhibition floor. Complimentary

refreshments are provided for

Conference Delegates and lead Stand

Personnel in the designated Delegate

Catering Area. Exhibition visitors

are invited to take advantage of the

exceptional public catering on offer.

VISAS

QATAR ADOPTS A visa-exemption policy

for more than 30 countries, as well as

the GCC members, to boost tourism. The

current regulations are applicable toGCC residence permit holders.

WORLD BUSINESSPARTNER MEETING

Monday 11 November 2013

16.00 - 17.30

Location to be announced shortly

For more details, please contact Yulia

Plyusnina, Programme Development

Coordinator, ACI EUROPE,

via tel: +32 (0)2 552 09 83 or email:

[email protected]

Sponsored by:



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AIRPORT EXCHANGE is

renowned for delivering

the most diverseexhibition in the airport

sector, showcasing the

very latest products,

services and solutions in

the airport market, and

uniquely securing visitors

from all levels of airport

and airline management

from around the world.

EXHIBITIONPASSES TO

ACI AIRPORT

EXCHANGEARE FREE

EXHIBITORS AND

SPONSORS ALREADY

CONFIRMED INCLUDE:OUR LARGEST

EVER

EXHIBITIONE v e n t t h e m e :


A I R P O R T SB E Y O N D

H o s t e d b y :


ACI EUROPE EVENTS

ACI World

Airport Carbon Accreditation

Amor Group

Analogic

Aviation Media

BEMO USABeumer Group

Bruel & Kjaer Ems

Bruker Detection

CCM Airports

Ceia Spa

Cofely

Concessionaire Analyzer+

DSA Detection

Dubai Technology PartnersEsri

FLIR Systems

Gilardoni

Korea Airports Corporation

Morpho Detection Inc

NATS

Perin Generators

Rapiscan Systems

Routes

Searidge Technologies

Smiths Detection

(Correct at time of going to press)

P l a t i n u m S p o n s o r s :

B r o n z e S p o n s o r :

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G o l d S p o n s o r s :


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ARCHITECTURAL SHOWCASEHighlights from the world tour of the

first-ever museum exhibition of airport

architecture, Now Boarding: Fentress Airports

to complement the myriad of

solutions and concepts in

the exhibition:

EXHIBITOR SEMINAR THEATREVisit the Exhibitor Seminar Theatre on the

exhibition floor where leading industry

suppliers will contribute their “Beyond Airports

2020” ideas across the following subjects:

BAGGAGE ADVANCEMENTS // IT & SYSTEMS // SECURITY SOLUTIONS //

AIRFIELD SOLUTIONS

VEHICLE DISPLAY AREAThis area will highlight the latest vehicles

on the market for airport purposes, fromeco-friendly airside cars through to the latest

crash fire rescue trucks.

INNOVATION SHOWCASEA large digital display screen will showcase

innovative new initiatives improving

efficiency, performance and customer

satisfaction at airports across the world.

N O W 7 0 %

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HIGHLIGHTS FROM THE world tour of the

first-ever museum exhibition of airport

architecture, Now Boarding: Fentress Airports

+ The Architecture of Flight, will be on

display at the Airports Council International

conference Airport Exchange 2013 in Doha

from 11 through 13 November 2013. Now

Boarding takes visitors on a multi-media

journey through the past, present, and future

of airport architecture, focusing on the work

of Curtis Fentress and the global architectural

design firm he founded, Fentress Architects.

Now Boarding is a collaboration between the

Denver Art Museum and renowned architectural

curator Donald Albrecht. “This exhibition allows

visitors a rare opportunity to explore the evolution of

airport design and to discover the creative process

of Curtis Fentress, whose airports are known for

their functionality and beauty,” says Albrecht.

Through film, animation, models, and

photographs, the highlights from the exhibit

showcase the advancements of design

through the history of flight and air travel,

three modern international airports, and the

imagined future of airport a rchitecture and

function. Incheon International in Seoul, South

Korea; Los Angeles International in Southern

California; and Denver International in Denver,

Colorado are showcased in the exhibition.

Discover the art, innovation and insight of modern

airport design at this special highlights exhibition of

Now Boarding: Fentress Airports + The Architecture

of Flight, sponsored in part by ACI Airport Exchange

2013. The exhibition highlights will be on display

only for the duration of the conference, before they

rejoin the full exhibition in Los Angeles, California,

which opened in March 2013. Now Boarding:

Fentress Airports + The Architecture of Flight will

be travelling internationally through 2015.


A large digital displayscreen in the exhibition

will showcase innovative

new initiatives improving

efficiency, performance

and customer satisfaction

at airports across the

world. These stories will

be delivered through video

footage and interviews with

the senior executives involved

in bringing these exciting

new efforts to fruition.

SINGAPORECHANGI AIRPORTSOCIAL TREE


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Visit the Exhibitor Seminar

Theatre on the exhibition

floor where leading

industry suppliers will

contribute their ideas to

meet our “Beyond Airports

2020” theme covering

the following subjects:

• Baggage Advancements

• IT & Systems

• Security Solutions

• Airfield Solutions

Speaker schedule to be

announced shortly.


This area will highlight

the latest vehicles on the

market for airport purposes,

from eco-friendly airside

transportation through to

the latest crash fire rescue

trucks and safety machinery.


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AIRPORT EXCHANGE IS

RENOWNED for its events and

our host Doha International

Airport, will provide

attendees with a taste of

traditional Qatari culture

and hospitality. The welcome

reception and gala dinner

will be held in Doha in five

star locations ensuring for

delegates an unforgettable

and unique experience.

SOCIALEVENTS

WELCOMERECEPTIONMonday 11 November

19.30 - 21.30

EXCITING LOCATIONS TO BE ANNOUNCED SHORTLY

GALADINNER Tuesday 12 November

19.30 - 23.00

AIRPORT EXCHANGE 2013



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SIX SEPARATE HAMAD INTERNATIONAL AIRPORTTOURS CONFIRMED FOR ACI AIRPORT EXCHANGEMonday 11 November. Details and timings will be made available upon registering.

THE NEW STATE-OF-THE-ART Hamad International Airport has been

designed to be a luxurious and highly

efficient gateway to Qatar and the rest of

the world. At 590,000 square metres the

passenger terminal complex is the largest

building in Doha and has the design capacity

for 30 million passengers upon operation.

Hamad International Airport is set against

the edge of the Arabian Gulf and is partially

built on reclaimed land. The column free

check-in hall spans 25,000 square metres

to accommodate the 138 check-in counters

spread across five islands for passengers’

comfort and convenience. The 28,000

square metre retail area is a focal point

in the terminal which includes stores

such as Qatar Duty Free and a number ofwell-known brand names. Its state-of-

the-art facilities, welcoming atmosphere

and friendly personnel are poised to

redefine the way its customers travel and

do business. The airport has two 100-room

luxury transit hotels to offer passengers

an opportunity to relax, refresh and

rejuvenate themselves in-between flights.

Hotel guests, as well as Qatar Airways

First Class and Business Class passengers

will have access to resort quality facilities

that include 2 squash courts, a 25 metre-long swimming pool and 5-star spa for

passengers to relax while in transit.

With one third of the world‘s population living

within a 4-hour flight from Doha and two-

thirds of the population within an 8-hour flight

(4.5 hours from Delhi, 5 hours from Moscow,

6.5 hours from London, 8 hours from Kuala

Lumpur) Qatar is quickly becoming a major

travel and transit hub.

Hamad International Airport has been

designed with the world’s largest passenger

aircraft in mind – the Airbus A380. Both

runways have been designed to accommodate

a fully loaded Airbus A380 along with 6 contact

gates that will cater specifically for the A380

and the largest free span aircraft maintenance

hangar in the world.

The cargo terminal at Hamad International

Airport is one of the largest in the world and

has the annual capacity for 1,400,000 tonnes of

cargo and features a fully automated storage

system. Hamad International Airport also

features a uniquely designed mosque for

passengers and the public, a crescent shaped

air traffic control tower, a catering facility with

the capacity to produce up to 100,000 meals

per day and an Emiri terminal.

DIA will offer the following six tours to

satisfy different areas of interest:

• General

• Technology

• Security

• Baggage handling

• Retail / Passenger experience

• Operations



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THIS CONFERENCE stream will deliver

case studies on broad development strategy

covering everything from real estate to

environment to new facilities, to help ouraudience effectively plan how it should develop

and manage its facilities in the years to come.

THIS CONFERENCE WILL assess how

technology initiatives and management

strategies can effectively deal with

crisis and disruption, and enhancesafety whilst facilitating growth for the

airport industry beyond 2020.

THE SECURITY SUMMIT is renowned as the

annual meeting place of airport security

managers and provides an invaluable forum

for industry discussion and progression. Thisyear’s conference will focus less on technology

and more on the human factor in airport

security processes.

AIRPORTOPERATIONS AIRPORT

DEVELOPMENT ANDENVIRONMENT

SECURITY SUMMIT &BORDER CONTROL

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THE BEST CONFERENCES IN THE BUSINESSBY THE INDUSTRY, FOR THE INDUSTRYACI CONFERENCES ARE recognised to be of the highest quality in the industry and once again Airport Exchange

2013 will deliver a series of individually tailored conference programmes running parallel, highlighting the very

best case studies from around the world, and the best ideas for future airport facilities and operations.

WHY ATTEND MULTIPLE CONFERENCES WHEN YOU CAN LEARN ABOUT ALLAREAS OF THE AIR TRANSPORT BUSINESS AT JUST ONE?

Combining all of ACI’s specialist conferences, this year’s programmes (developed in close collaborationwith ACI EUROPE and ACI Asia-Pacific’s technical committees) are set to provide a fantastic

learning experience, bringing together the foremost experts in their fields to share knowledge and

expertise, as well as best practice case studies from airports across both Asia and Europe as well

as speakers from outside the sector to provide fresh input and alternative approaches.

At certain points the conference streams will come together also to debate topics

which should get input from different airport and airline departments.

The conferences are:



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THIS CONFERENCE WILL bring together

industry experts to share experiences and

solutions on existing and future IT infrastructure

and services. This conference will focus onthe development of self-service innovations

and technology, and if a fully automated

passenger experience is the ultimate goal.

INSPIRED BY THE recent emergence of

how digital technology has created a direct

relationship between airport and passenger.

The summit will examine how airports’activities on social networks and the prevalence

of airport smartphone Apps are empowering

the passenger, and likely future developments.

THESE INTERACTIVE WORKSHOPS will

provide an invaluable forum for learning

and debate on key subject areas where

there are significant developments afoot.

Each workshop will benefit from guest

speaker presentations providing case studies

on exciting new projects, and an expert

moderator who will stir discussion and

extensive interaction between the panel, and

the audience. Workshops will run on:

Airport Design and Facility Delivery

Baggage Advancements

Commercial Development

FURTHER TO THE success of its introduction in Abu Dhabi the Keynote Arena will return to Doha, and we have set aside a large conference room at

the QNCC where over two conference days a number of the air-transport sector’s most influential figures will deliver keynote addresses relating to

our theme of “Beyond Airports 2020”, as well as the latest developments, strategies and lessons learned across their business.

IT, FACILITATION ANDCUSTOMER SERVICECONFERENCE

THE 1ST ACI DIGITALENGAGEMENT SUMMIT

INTERACTIVEWORKSHOPS

SPEAKERS INCLUDE:

H.E. AKBAR AL BAKER, CEO, DOHA INTERNATIONAL AIRPORT & QATAR AIRWAYS

Mr. Al Baker has been a successful businessman in Doha for more than 25 years, and is also Chief Executive Officer of several divisions

of Qatar’s national airline - these being Qatar Airways Holidays, Qatar Aviation Services, Qatar Duty Free Company, Doha International

Airport, Qatar Distribution Company and Qatar Aircraft Catering Company. He has been a Non Executive Director of Heathrow Airport

Holdings Ltd. since February 2013. He has been a Director of Cargolux Airlines International SA since September 8, 2011, and also

holds a private pilot license.

BERTRAND PICCARD, Initiator and President of the Solar Impulse project

Born into a Swiss dynasty of explorers and scientists, who conquered the heights and the depths of our planet - Bertrand Piccard is

a Psychiatrist, aeronaut and renowned lecturer, chairman of the Winds of Hope humanitarian foundation and goodwill ambassador

for the United Nations, and uses his family heritage to deal with today’s global challenges. A pioneer of ultralight flying in the 70s, an

airplane and glider pilot, Bertrand Piccard achieved in 1999 the first ever non-stop round the world balloon flight, the longest flight in

terms of duration and distance in the history of aviation. Combining exploration and protection of the environment, he initiated the

Solar Impulse project to promote renewable energies and new technologies which in 2015 will see a solar airplane circumnavigation of

the globe. This revolutionary innovative project leveraging technological prowess and the spirit of adventure by means of an airplane –

has recently completed the historic crossing of the United States, west to east, over a two-month period in the summer of 2013.

Sponsored by:

MORE KEYNOTE ARENASPEAKERS TO BEANNOUNCED SOON



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TUESDAY 12 NOVEMBEROPENING SESSION/ FIRST WORKING SESSION

KEYNOTE

ARENA

AIRPORT

OPERATIONS

SECURITY

SUMMIT f o

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Sponsored by: In partnership with:Sponsored by:

KEYNOTE ADDRESS IN MAIN HALLFOR ALL CONFERENCE DELEGATES

11.00 – 11.45OPENING SESSIONWELCOME ADDRESS:

David Trembaczowski-Ryder, Head of Aviation

Security, ACI EUROPE

KEYNOTE ADDRESSES:

The changing nature of security threats

beyond 2020

Ronald K. Noble, Secretary General, Interpol

What can passengers expect of airport security

beyond 2020?

Marjeta Jager, Director for Policy

Coordination and Security, DG MOVE,

European Commission

11.45 - 13.00

FIRST WORKING SESSIONTHE APPROACH TO SECURITY AND BORDER

CONTROL AT HAMAD INTERNATIONAL AIRPORT

Chairman: Brian Johnson, VP Security,

Qatar Airways

THE ROLE OF IRIS-BASED IDENTITY

VERIFICATION SYSTEMS AT IMMIGRATION

POINTS IN QATAR

Brigadier Saleh Al Kubaisi, Head of the Information

Technology Systems, Department of the Qatar

Ministry of the Interior*

SMITHS PERSPECTIVE ON DELIVERING THEIR

LARGEST EVER CONTRACT

Stefan Aust, Director Global Product Management,

Smiths Detection*

HOW HIA’S COMMANDSPACE SYSTEM

INTEGRATES AIRSIDE, LANDSIDE AND TERMINAL

SECURITY AND SURVEILLANCE SENSORS

TO PROVIDE REAL TIME, FACILITY-WIDE

SITUATIONAL AWARENESS

A FLIR Systems representative to be confirmed

13.00 – 14.15 NETWORKING LUNCH ON THEEXHIBITION FLOOR

09.00 – 10.00KEYNOTE ADDRESS IN MAIN HALL FOR ALL

CONFERENCE DELEGATES

WELCOME ADDRESSES:

Olivier Jankovec, Director General, ACI EUROPE

Patti Chau, Regional Director, ACI Asia-Pacific

KEYNOTE ADDRESS:

BEYOND 2020 INTENSIVE COMPETITION WILL

MEAN ONLY EXCEPTIONAL SERVICE AND

QUALITY WILL DIFFERENTIATE THE WORLD’SGREATEST AIRLINES AND HUBS. HOW WILL

QATAR AIRWAYS AND HAMAD INTERNATIONAL

AIRPORT RISE TO THE CHALLENGE?

H.E. Akbar Al Baker, Chief Executive Officer,

Qatar Airways and Doha International Airport

10.00 – 11.00 OFFICIAL EXHIBITION OPENINGAND COFFEE BREAK


Andreas Eichinger, Manager: Safety, Capacity, ATM &

Single European Sky, ACI EUROPE

KEYNOTE ADDRESS:

Championing the role of airports as

ground coordinators

Normand Boivin, Chief Operating Officer,

Heathrow Airport

11.45 – 13.00FIRST WORKING SESSIONWHAT COULD AIRPORT OPERATIONS LOOK

LIKE BEYOND 2020, AND WHAT WILL BE THE

ROLE OF AIRPORTS WITHIN AN INTEGRATED

SEAMLESS GLOBAL AIRSPACE NETWORK?Chairman: Brett Patterson, Director of Airside

Operations, Vancouver Airport Authority and

Chairman, of the ACI World Safety & Technical

Standing Committee

PANEL WITH 5-MINUTE PRESENTATION FROMEACH TO SET THE SCENE

PANELLISTS:

Jeff Poole, Director General, CANSO

Thomas Brehmer, Director of Air Traffic

Management, Hochtief AirPort

Jim Jackalone, Head of Airport Efficiency, Honeywell

Joseph Suidan, Head of Ground Operations, IATA

Kevin Keniston, Long Term Concepts Manager, Airbus

Jorg Oppermann, VP Operations, Doha International Airport

John Swift, Middle East Director, NATS

QUESTIONS TO CONSIDER:

• Should airports play the role

of ground coordinator?

• How extensive will the use of remote towers be

in the future?

• Will all major airports use AOCCs?

• Will Electric Green Taxiing Systems be the norm

beyond 2020?• Will all airside vehicles be battery

powered and driverless?

• Will all airports use A-CDM within 10 years?



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KEYNOTEARENAAIRPORTDEVELOPMENT

IT, FACILITATION

AND CUSTOMERSERVICECONFERENCE

“Beyond Airports 2020: Leveraging newtechnologies, improved processes and regulatory

support to provide even greater value and assistanceto passengers than traditional full service options”

Official carrier:Bronze Sponsor:Platinum Sponsors:

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Gold Sponsors:


Chrystelle Damar, Manager: Environmental Strategy

& Intermodality, ACI EUROPE

KEYNOTE ADDRESS:

How will design shape future airports?

Massimiliano Fuksas, Founder,

Fuksas Design*

11.45 - 13.00FIRST WORKING SESSIONWHAT WILL NEW AIRPORTS AND FACILITIES

OPENING BEYOND 2020 LOOK LIKE, BY

WHAT METHODS WILL THEY BE BUILT AND

DELIVERED AND HOW GREEN WILL THEY BE?

Chairman: Curtis Fentress, Principal-in-Charge ofDesign, Fentress Architects

PANELLISTS:

Nicholas Notebaert, Chairman, VINCI Airports

Mr. Fawaz Abdul-Aziz Al-Farah, President of Civil

Aviation, Kuwait International Airport*

Emanuel Fleuti, Head Environmental Protection,

Zurich Airport

Vince Scanlon, Executive General Manager, Airport

Operations and Infrastructure, Adelaide Airport Ltd

Alexander Laukenmann, Senior Vice

President, Fraport


11.00 – 11.45OPENING SESSIONWELCOME ADDRESSES:

Federico Bonaudi, Policy Manager - Manager

Facilitation, Parliamentary Affairs and Regional

Airports, ACI EUROPE & Arturo Garcia, Assistant

Director – Facilitation and Airport IT, ACI World

KEYNOTE ADDRESS:

Exploring the notion of digital airports

Professor Alexander Dreiling,

Associate Professor and Chair in Airport Innovation,

Queensland University of Technology (QUT)*

11.45 – 13.00FIRST WORKING SESSIONJOINT SESSION WITH THE 1ST ACI DIGITAL

ENGAGEMENT SUMMIT

WHAT IS THE END-TO-END TRAVEL

EXPERIENCE BEYOND 2020 FROM THE

PASSENGER PERSPECTIVE LIKELY TO

LOOK LIKE IN TERMS OF PROCESSES AND

ENGAGEMENT?

THE CHAIRMAN WILL DELIVER A PRESENTATIONTO SET THE SCENE.

CHAIRMAN’S PRESENTATION:

Exclusive from the ACI EUROPE Facilitation

and Customer Service Committee – Final

recommendations of “Guidelines for Passenger

Services at European Airports”

Giorgio Medici, Customer Care Manager, SEA

Aeroporti di Milano and Chairman, ACI EUROPE

Facilitation and Customer Service Committee

PANELLISTS:

Damien Kobel, Director, DKMA

Jürgen Wächtler, Director Airport Operations,

Hamburg Airport and Chairman of the ACI World

Facilitation & Services Standing Committee

Peter Spurway , Vice President Airport Experience,

Halifax International Airport Authority

Rob Broere, VP-IT PSS, Pax Experience,

Emirates Airlines*


*invited


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Sponsored by: In partnership with:WORKSHOP

14.15 - 15.45SECOND WORKING SESSIONSAFETY DEVELOPMENTS AND DEALING WITH

CRISIS SITUATIONS

Chairman: David McMillan, Chairman,

Flight Safety Foundation

A NEW RUNWAY SAFETY CONCEPT DEVISED BY

BRUSSELS AIRPORT

Dirk Geukens, Safety Manager, Brussels Airport

ADDRESSING CRITICAL SAFETY ISSUES

Guillaume Auquier, Deputy Director SES,

Aéroports de Paris

CONCLUSIONS FROM THE NEW EUROPEAN

ACTION PLAN ON THE PREVENTION OF RUNWAY

EXCURSIONSPaul Adamson, Head of Airports, EUROCONTROL

DEVELOPMENTS IN IMPROVING SAFETY CULTURE

AT AIRPORTS

Thomas Christensen, Safety Manager,

Copenhagen Airport

SPECIAL PRESENTATION: HOW THE ACI APEX IN

SAFETY PROGRAM IS LEVERAGING TECHNICAL

ASSISTANCE AND KNOWLEDGE TO IMPROVE

AIRPORT SAFETY WORLDWIDE

Adrian Cioranu, Project Manager – Airport

Excellence Programme APEX, ACI World

15.45 – 16.30 COFFEE BREAK ONTHE EXHIBITION FLOOR

TUESDAY 12 NOVEMBERSECOND WORKING SESSION

14.15 - 15.45SECOND WORKING SESSIONSECURITY CULTURE AND HOW

IT IMPROVES SECURITY

Chairman: Ross Falconer, Editor, Airport Business

HOW DO YOU ESTABLISH A PROGRESSIVE

SECURITY CULTURE AND CAN AIRPORT SECURITY

MANAGEMENT SYSTEMS (SEMS) CONTRIBUTE TO

A CULTURE THAT INCREASES SECURITY LEVELS?

Johnnie Müller, Head of Security,

Copenhagen Airports

HOW DO YOU MEASURE SECURITY CULTURE?

Anders Lennerman, Corporate Safety and Security

Director, Swedavia AB

AIRPORT SAFEGUARDINGAhmed Al Haddabi, Chief Operating Officer,

Abu Dhabi Airports Company

SCHIPHOL HAS A CULTURE FOR INNOVATION

AND CUSTOMER SERVICE AND IS DEVELOPING A

BRAND NEW SECURITY CHECKPOINT FACILITY

UTILISING THE LATEST DESIGN, TECHNOLOGY

AND PROCESSING METHODS TO CREATE THE

MOST SATISFYING SECURITY EXPERIENCE FOR

THE PASSENGER YET. WHAT DOES IT HAVE

PLANNED?

Ron Louwerse, Director Safety, Security &

Environment, Schiphol Group


11.00 - 13.00HAMAD INTERNATIONAL AIRPORT DESIGN

AND DELIVERY WORKSHOP

IN THIS WORKSHOP SPEAKERS WILL GIVE THEIR

INSIGHTS ON HIA DESIGN AND COMPLETION. THEY

WILL DISCUSS THE VISION, DEVELOPMENT AND

IMPLEMENTATION OF DESIGN IN RELATION TO

THE NEW HAMAD INTERNATIONAL AIRPORT, IN

ADDITION TO THE TRIALS AND LESSONS LEARNT

FROM THE OPERATIONAL PREPARATION FOR THIS

NEW FACILITY.

Chairman: Patrick Muller, EVP,


LESSONS LEARNED FROM THE ORAT PHASE

Walter Molitor, VP Operational Readiness / AirportTransfer, Qatar Airways

OPERATIONAL PREPARATION

Jorg Oppermann, VP Operations,


More speakers to be announced soon.


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Gold Sponsors:

14.15 - 15.45SECOND WORKING SESSION

JOINT SESSION WITH THE 1ST ACI DIGITAL

ENGAGEMENT SUMMIT

NEW TECHNOLOGIES & TRENDS CHANGING

THE AIRPORT OVER THE NEXT THREE YEARS;

HOW DOES YOUR AIRPORT COMPARE?

Chairman’s Presentation: The 2013 IT Trends Global

& Regional Survey results including two regional

perspectives: India and China

Catherine Mayer, Vice President, SITA

EXPERIENCES FROM YVR OF TRACKING MOBILE

DEVICES TO TRACE PASSENGER MOVEMENT

THROUGH THE AIRPORT AND USING THAT DATA TO

SUPPORT CUSTOMER SERVICE IMPROVEMENTSAND SERVICES TO PASSENGERS.

Joint presentation by:

Nigel Brownlow, Senior Vice President, InterVISTAS

Consulting Inc

Reg Krake, Director Customer Care, Operations,

Vancouver Airport Authority

CHANGI AIRPORT IS RENOWNED FOR ITS

OUTSTANDING COMMITMENT TO CUSTOMER

SERVICES. WHERE WILL IT GO NEXT WITH

LEVERAGING TECHNOLOGY FOR THAT PURPOSE?

Joe Chiu, Changi Airport Group


14.15 - 15.45SECOND WORKING SESSIONCASE STUDIES ON THE LATEST

AIRPORT DEVELOPMENTS AND

FUTURE PROOFING STRATEGIES

Chairman’s Presentation:

HOW HAS MUC APPROACHED THE

DEVELOPMENT AND PROCUREMENT FOR ITS

NEW SATELLITE 2 AT TERMINAL 2?

Philipp Ahrens, General Manager Project Team

Satellite T2 at Terminal 2, Management Company,

Munich Airport

ABU DHABI’S MULTI-BILLION DOLLAR MIDFIELD

TERMINAL ‘MEGA-PROJECT’ IS ONE OF THE

MOST AMBITIOUS AIRPORT PROJECTS IN THE

WORLD AND WILL BOOST AIRPORT CAPACITY TO

40 MILLION PASSENGERS A YEAR - A CRITICALELEMENT IN ABU DHABI’S VISION TO BECOME

A GLOBAL COMMERCIAL HUB AND THRIVING

DESTINATION FOR INTERNATIONAL TOURISM.

WHAT CAN WE EXPECT FROM THIS NEW FACILITY

AND HOW WILL IT DIFFERENTIATE ITSELF?

Tony Douglas, CEO, Abu Dhabi Airports

Company (ADAC)

THE OPENING OF BERLIN’S NEW AIRPORT

HAS BEEN DELAYED A NUMBER OF TIMES AND

HAS BEEN BESET BY CHALLENGES, WHICH IS

NOT UNCOMMON FOR MAJOR NEW AIRPORT

FACILITIES. WITH THE BENEFIT OF HINDSIGHT

HOW WOULD THE AIRPORT MANAGEMENT HAVE

GONE ABOUT THE PROJECT DIFFERENTLY?

Uwe Hörmann, Head of Strategy,

Berlin Brandenburg Airport


KEYNOTE ADDRESS IN MAIN HALL FORALL CONFERENCE DELEGATES

KEYNOTEARENA

16.30 – 17.30KEYNOTE ARENA FOR ALL DELEGATES

AN AVIATION LEADERS DISCUSSION

The emergence of competitive major airlines and

hubs has been a highly positive development for

the Middle East, providing the gateways for modern

inbound tourism, and creating vast choice for global

travellers.

Discussion with leaders from the region, and beyond,

will explain how this will play out beyond 2020 with

reference to:

• Competition between the Middle East hubs - and

with hubs in Europe and elsewhere

• New aircraft types

• Passenger experience• The impact of technology

• The importance of environmental considerations

in consumer choice and facilitating growth

• The paramount advantages of unquestioned

safety and security

• Quality and customer service

• The exceptional importance of retail attraction

both at the airport and onboard

Chairman: CNN Anchor*

PANELLISTS:

H.E. Akbar Al Baker, Chief Executive Officer,

Qatar Airways and Doha International Airport

Tan Sri Bashir, President, ACI Asia-Pacific

Tony Douglas, CEO, Abu Dhabi Airports Company

Arnaud Feist, CEO, The Brussels Airport Company

Adel Abdullah Ali, CEO, Air Arabia*

End of Day


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Sponsored by: In partnership with:

KEYNOTE

ARENASponsored by:

10.45 – 12.15THIRD WORKING SESSION

JOINT SESSION WITH THE AIRPORT DEVELOPMENT

AND ENVIRONMENT CONFERENCE

CAN AIRPORTS HELP AIRLINES TO REDUCE

THEIR IMPACT ON CLIMATE CHANGE?

Chairman: Dr. Panagiotis Karamanos, Senior

Environmental Expert, EU-India Civil Aviation

Cooperation Project

FOLLOWING OPENING REMARKS BY THE

CHAIRMAN WE WILL GET STATEMENTS

ADDRESSING THE SESSION TOPIC QUESTION

FROM EACH SPEAKER WHICH WILL BE

FOLLOWED BY Q&A AND DISCUSSION

WITH THE AUDIENCE, AND THEN ACONCLUSION FROM THE CHAIRMAN.

PANELLISTS:

Matthew Riley , General Manager, ATC,

Dubai Air Navigation Services*

Jonas van Steckelenberg, Managing Director –

theGrounds, Schiphol Group

Johnathon Counsell, Head of Environment,

British Airways*

Darrin Morgan, Director – Sustainable Aviation Fuels

Strategy, Boeing*


BAGGAGEWORKSHOP

KEYNOTE ADDRESS IN MAIN HALL FOR

ALL CONFERENCE DELEGATES

WEDNESDAY 13 NOVEMBERTHIRD WORKING SESSION

10.45 – 12.15THIRD WORKING SESSIONGETTING THE BEST FROM YOUR SECURITY

STAFF, WHILST MANAGING THE THREAT

THEY CAN POSE

Chairman: Ahmed Bukallah, Director of Operations

at the Department of Civil Aviation, Sharjah

International Airport, and Chairman of the

ACI Asia-Pacific Security Committee

OPTIMISATION OF SECURITY PROCESSES –

WHAT ARE THE BEST STRATEGIES TO MAINTAIN

SECURITY LEVELS WHEN DEALING WITH

OVERCOMING COST-CUTTING INITIATIVES SUCH

AS SEQUESTRATION IN THE US, AND WHAT IS

THE STAFFING LEVEL AT WHICH SECURITY CAN

NO LONGER BE MAINTAINED?

Lee Kair, Regional Director – Europe & Africa, TSA

INSIDER THREAT: MITIGATION

Wendy Reiter, Director, Aviation Security &

Emergency Preparedness, Seattle-Tacoma

International Airport*

LANDSIDE SECURITY CONTROL - ACTIVE

SHOOTER AND COMMUNITY ENGAGEMENT

Neville Hay , Detective Sergeant, Sussex Police UK

PROGRESSIVE STRATEGIES FOR SECURITY STAFF

MOTIVATION AND RETAINMENT

Marc Pissens, President Aviation Business

Center, Securitas


09.00 – 10.00KEYNOTE ADDRESS IN MAIN HALL FOR ALL

CONFERENCE DELEGATES

INCHEON INTERNATIONAL AIRPORT HAS

ESTABLISHED A REPUTATION FOR BEING THE

WORLD’S BEST AND AIMS TO BECOME AN AIRPORT

THE WHOLE WORLD WANTS TO VISIT. WHAT

INNOVATIONS WILL IT HAVE IN PLACE BY 2020 TO

FURTHER ENHANCE ITS OUTSTANDING REPUTATION?

Mr. Chang-Soo Jung, CEO,

Incheon International Airport Corporation*

INSPIRATION FROM THE NGO BEHIND

THE WORLD’S FIRST

INTERCONTINENTAL FLIGHT IN A

SOLAR-POWERED PLANE.

Bertrand Piccard, President, SolarImpulse

10.00 – 10.45 COFFEE BREAK ON THE

EXHIBITION FLOOR

10.45 – 12.15

CHAIRMAN’S PRESENTATION: IATA’S

BEYOND 2020 VIEW ON THE EVOLUTION

OF BAGGAGE PROCESSING

Andrew Price, Head of Baggage Services, IATA

THE HAMAD INTERNATIONAL AIRPORT

APPROACH TO BAGGAGE

Mr. Klaus Toftgaard Spens, Managing Director,

BEUMER/Crisplant Group Middle East

AUTOMATION OF BAGGAGE PROCESSES

INCLUDING HOME PRINTED BAG TAGS, AND A

NEW APPROACH TO SORTING BAGS TO AIRPLANE

WITH MINIMUM MANUAL HANDLING

Anders Nielsen, Vice President Project and

Development, Billund Airport


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Gold Sponsors:

10.45 – 12.15THIRD WORKING SESSION

JOINT SESSION WITH THE AIRPORT

OPERATIONS CONFERENCE

CAN AIRPORTS HELP AIRLINES TO REDUCE

THEIR IMPACT ON CLIMATE CHANGE?

Chairman: Dr. Panagiotis Karamanos, Senior

Environmental Expert, EU-India Civil Aviation

Cooperation Project

FOLLOWING OPENING REMARKS BY THE

CHAIRMAN WE WILL GET STATEMENTS

ADDRESSING THE SESSION TOPIC QUESTION

FROM EACH SPEAKER WHICH WILL BE

FOLLOWED BY Q&A AND DISCUSSION

WITH THE AUDIENCE, AND THEN ACONCLUSION FROM THE CHAIRMAN.

PANELLISTS:

Matthew Riley , General Manager, ATC,

Dubai Air Navigation Services*

Jonas van Steckelenberg, Managing Director –

theGrounds, Schiphol Group

Johnathon Counsell, Head of Environment,

British Airways*

Darrin Morgan, Director – Sustainable Aviation Fuels

Strategy, Boeing*


10.45 - 12.15THIRD WORKING SESSIONHOW DID THE HIA PROJECT STAKEHOLDERS

MAKE DECISIONS REGARDING THEIR

APPROACH TO THE IT, FACILITATION AND

CUSTOMER SERVICE ASPECTS OF HAMAD

INTERNATIONAL AIRPORT?

Chairman: Patrick Muller, EVP,


SETTING A GLOBAL BENCHMARK IN SERVICE

AND QUALITY LEVERAGING IT

Arasnipala T Srinivasan, CIO, Qatar Airways

QATAR AIRWAYS ON CUSTOMER SERVICE IN AN

AIRPORT ENVIRONMENT

Rossen Dimitrov, VP Customer Experience,

Qatar Airways

HOW HAMAD INTERNATIONAL AIRPORT IS

PLANNING TO MONITOR SERVICE DELIVERY TO

OPTIMISE THE PASSENGER EXPERIENCE

Sujata Kumar Suri, Vice President Strategy and

Customer Experience, Doha International Airport

UNDERSTANDING THE PASSENGER EXPERIENCE

OF THE FUTURE: A ROADMAP FOR AIRPORT

SERVICE DELIVERY MEASUREMENT

Martin Bowman, Sector Director – Transport and

Alaistair Deacon, Chief Aviation Technologist,

Amor Group


10.45 - 12.15FIRST WORKING SESSIONWHAT ARE THE DEVELOPMENTS ON THE

HORIZON THAT WILL IMPACT DIGITAL

ENGAGEMENT, AND WHAT ARE THE MOST

EFFECTIVE METHODS OF ACHIEVING REAL

SUCCESS IN THIS ARENA?

The Chairman will deliver a presentation to set the

scene before moving to a panel discussion, in which

panellists will each deliver a five-minute

presentation on the question posed, before a debate

amongst the panel and audience over the questions

to consider below:

Chairman: Robert O’Meara, Director,

Media & Communications, ACI EUROPE

• What are the key tips for forging a long termrelationship with passengers, both offsite and

travelling through the airport?

• What is the road ahead for Smartphone Apps?

• What will wi-fi developments like

Hotspot 2.0 mean and how can

airports make the most of them?

• How is NFC technology set to change the

playing field & what will airports be able to do

with the resulting data and opportunities?

• What are the best approaches to digital

engagement in a crisis or disruption scenario?

• Geo-locational: How do you make the the most

of Foursquare, Facebook Check-in and other

location-based networks?

PANELLISTS:

Catherine Mayer, Vice President, SITA

Claude Martel, Professor in Educational

Technology, Concordia University & ACI Global

Training Instructor on Airport Communications and

Public Relations*

Salam Shawa, Senior Vice President Marketing &

Corporate Communications, Qatar Airways*


THE 1STACI DIGITALENGAGEMENTSUMMIT

“Beyond Airports 2020: How can airports get to the nextlevel of engaging & empowering passengers?”


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Sponsored by: In partnership with:WORKSHOP

WEDNESDAY 13 NOVEMBERFOURTH WORKING SESSION

13.30 – 15.00FOURTH WORKING SESSIONHOW DO WE BETTER MEET PASSENGER

REQUIREMENTS AND NEEDS IN THE FUTURE

SECURITY PROCESS?

OPENING PRESENTATION: WHAT PASSENGERS

WANT AND HOW THEY SEE SECURITY MEASURES

Damien Kobel, Director, DKMA

STRATEGIES FOR REDUCING QUEUES AND

SUPPORTING TRAVELLERS WHO ARE ELDERLY,

WITH FAMILIES, DISABLED, NON ENGLISH

SPEAKING, FIRST TIME TRAVELLERS ETC

Buti Ahmed Qurwash, Head of Security Assurance,

Dubai Airports

HOW DO WE MAKE SECURITY FEEL MOREINTUITIVE AND NATURAL TO THE PASSENGER –

LIKE AN IPAD STYLE EXPERIENCE?

Do-Kyun Ra, Executive Director-Security & Safety,

Incheon International Airport Corporation*

13.30 – 15.00FOURTH WORKING SESSION

JOINT SESSION WITH THE IT, FACILITATION AND

CUSTOMER SERVICE CONFERENCE AND AIRPORT

OPERATIONS CONFERENCE

IMPLEMENTING A-CDM WORLDWIDE

AND LOOKING AHEAD TO SHARING

REAL TIME INTELLIGENCE FOR BOTH

THE AIRSIDE AND THE TERMINAL TO

DELIVER A MORE EFFECTIVE TOTAL

AIRPORT MANAGEMENT APPROACH

Chairman: Paul Adamson, Head of Airports,

EUROCONTROL

A WORLDWIDE PERSPECTIVE ON THEIMPLEMENTATION OF A-CDM

David Booth, Airport CDM Implementation Manager,

EUROCONTROL

UNDERSTANDING THE BUSINESS CASE FOR

AIRPORT COLLABORATIVE DECISION MAKING

(A-CDM) IN ASIA

Velissarios Eleftheriou, Aeronautical Strategy

Manager, Dubai Airports

LESSONS LEARNED FROM FULL

IMPLEMENTATION OF A-CDM IN EUROPE

Peter Schmitz, Executive Director Operations,

Fraport AG

HOW IS AVINOR APPROACHING OPERATIONAL

PROCEDURES AND MANAGEMENT ACROSS THE

NETWORK TO DELIVER THESE BENEFITS?

Flemming Hølvold, Portfolio Manager Airport

Terminal Systems, Avinor

13.30 – 15.00HAMAD INTERNATIONAL AIRPORT

COMMERCIAL STRATEGY

In this workshop speakers from Doha International

Airport, Qatar Duty Free, SSP and Smart Design will

give their insights on commercial strategies. They

will discuss the role of design and the importance

of unique vision when creating food and beverage

environments, along with how these factors help

maximise revenues from a diverse passenger mix.

MAXIMISING THE COMMERCIAL

REVENUE POTENTIAL ACROSS HAMAD

INTERNATIONAL AIRPORT

Chairman: Michael Barrett, Executive Officer,

Asia-Pacific Travel Retail Association (APTRA)*

THE RETAIL AND F&B VISION FOR HAMAD

INTERNATIONAL AIRPORT TO CREATE A UNIQUE

COMMERCIAL EXPERIENCE FOR THE PASSENGER

Keith Hunter, Senior Vice President,

Qatar Duty Free

THE STRATEGY BEHIND THE UNIQUE

MIX OF ORIGINAL AND INTERNATIONAL

BRAND F&B CONCEPTS TO MAXIMISE

REVENUES FROM THE DIVERSE PASSENGER

MIX TRAVELLING THROUGH HIA

Nick Inkster, CEO – Western Europe, Middle East,

Asia-Pacific, SSP

THE ROLE OF DESIGN IN CREATING A UNIQUE

FOOD AND BEVERAGE ENVIRONMENT AT HAMAD

INTERNATIONAL AIRPORT

Nick Baker, President and CEO, Smart Design


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THE 1STACI DIGITALENGAGEMENTSUMMIT

*invited


AIRPORT CARBON

ACCREDITATION WORKSHOP

Moderated by Chrystelle Damar, Manager,

Environmental Strategy & Intermodality,

ACI EUROPE

Over the past 4 years, Airport Carbon Accreditation

has successfully established itself as the carbon

management certification standard for the

airport industry. Airports’ efforts to manage and

reduce their carbon emissions are certified by the

programme’s independent adminstrator at one

of 4 available levels of accreditation: Mapping,

Reduction, Optimisation & Neutrality. Since its

launch in Europe in June 2009, the programme

has steadily gathered momentum, expanding into

Asia-Pacific In November 2011 and Africa in June

2013. The 89 airports currently certified by the

programme account for 22% of the world’s airport

passenger traffic.

The purpose of this workshop will be to practically

assist airports contemplating or applying for

accreditation under the programme at any of the 4

available levels of accreditation. It will first outline

the strategic and cost-benefits of participation,

then work through the process of application

from preparing a carbon footprint, through how to

choose a verifier, what is meant by airport carbon

management, what to do when developing a

stakeholder engagement plan, what offsets to use

and how, if seeking carbon neutrality. The workshop

will be delivered in conjunction with ACI EUROPE

and airports participating in the programme, who

will also share their experiences. During or after

the workshop, provision will be made for one-to-one

consultation with interested airports.


JOINT SESSION WITH THE AIRPORT OPERATIONS

CONFERENCE AND IT, FACILITATION AND

CUSTOMER SERVICE CONFERENCE

IMPLEMENTING A-CDM WORLDWIDE

AND LOOKING AHEAD TO SHARING

REAL TIME INTELLIGENCE FOR BOTH

THE AIRSIDE AND THE TERMINAL TO

DELIVER A MORE EFFECTIVE TOTAL

AIRPORT MANAGEMENT APPROACH

Chairman: Paul Adamson, Head of Airports,

EUROCONTROL

A WORLDWIDE PERSPECTIVE ON THEIMPLEMENTATION OF A-CDM

David Booth, Airport CDM Implementation Manager,

EUROCONTROL

UNDERSTANDING THE BUSINESS CASE FOR

AIRPORT COLLABORATIVE DECISION MAKING

(A-CDM) IN ASIA

Velissarios Eleftheriou, Aeronautical Strategy

Manager, Dubai Airports

LESSONS LEARNED FROM FULL

IMPLEMENTATION OF A-CDM IN EUROPE

Peter Schmitz, Executive Director Operations,

Fraport AG

HOW IS AVINOR APPROACHING OPERATIONAL

PROCEDURES AND MANAGEMENT ACROSS THE

NETWORK TO DELIVER THESE BENEFITS?

Flemming Hølvold, Portfolio Manager Airport

Terminal Systems, Avinor

13.30 – 15.00SECOND WORKING SESSION– CASE STUDIES ON SOME OF THE MOST

DYNAMIC DIGITAL ENGAGEMENT EFFORTS

Chairman: Rod O’Shea, EMEA Regional Director, Intel *

ENGAGING PASSENGERS & THE MEDIA,

THROUGH CREATIVE USE OF SOCIAL MEDIA

Paul O’Kane, Public Affairs Director, Dublin Airport

ENGAGING THE OFFLINE PASSENGER TO

MEET THEM ONLINE

Mandie Armstrong, Digital Communications

Manager, Gatwick Airport*

DIGITAL ENGAGEMENT TO DRIVE

COMMERCIAL SUCCESS

Nik Anis Nik Zakaria, Corporate Communications,Malaysia Airports (tbc)

“Beyond Airports 2020: How can airports get to the nextlevel of engaging & empowering passengers?”


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EXHIBITION HIGHLIGHTS

2 6

W W W . A I R P O R T - E X C H A N G E . C O M

Challenges facing airport operators are no

longer simply about processing passengers as

quickly as possible and ensuring flights depart

on time. Major hubs are embracing the notion

of the Next Generation Airport, where they can

get an accurate picture of every facet of their

operation as and when they need it, in real time.

There are multiple drivers for airports to

embrace this Next Generation concept, with

maximising terminal capacity and non-aviation

revenue key.

Amor Group is a specialist provider of core

airport operational systems key to the Next

Generation Airport via the Chroma Airport Suite.

Chroma provides a fully integrated set of

operational systems that allow operators to

establish and monitor service levels, enabling

increased performance and efficiency across

the airport.

Central to Chroma is Amor’s unique Airport

Collaboration Database or ACDB. Taking the

experience of delivering AODB solutions for

more than a decade, the ACDB collates datafrom across the terminal to deliver truly

passenger focused operations.

Whether it’s helping Dubai Airports run

the world’s largest airport service delivery

measurement programme, enabling Avinor

to run the entire Norwegian airport network

more efficiently, or supporting Toronto Pearson

in delivering a premier guest experience; the

world’s most ambitious operators chose Chroma.

STAND 199

When reliable, high quality security systems

are required to screen carry-on or hold

baggage, Smiths Detection’s latest X-ray

solutions for automatic explosives detection

are said to be the answer.

The HI-SCAN 10080 XCT is its next generation

high speed scanner for checked baggage. It

combines a dual-energy X-ray line scanner with

full 3D volumetric Computed Tomography (CT)

and provides a high belt speed of 0.5 metres per

second, enabling it to handle up to 1,800 bags

per hour. Its large tunnels size can screen bags

of 100x80cm, which offers great potential for

operational cost savings. This premium X-ray

system meets the EU EDS (Explosives Detection

Systems) Standard 3, required by European Civil

Aviation Conference (ECAC).

To screen carry-on baggage and personal

belongings at the security checkpoint,

the HI-SCAN 6040-2 is Smiths Detection’s

advanced X-ray inspection system which

offers an operator-friendly interface, a

compact footprint and weighs less than 850kg,

providing more flexibility for installation into

areas with limited space.

Both solutions provide high throughput

and generate excellent, high quality

dual view images, making it easier for

the operator to detect explosives and

identify illegal or dangerous objects

that pose a threat to our society.

STAND 95

Smiths

Detection’ssolutions providehigh throughputand generateexcellent, highquality dualview images,making it easierfor the operatorto detectexplosives andidentify illegalor dangerousobjects.

DSA Detection manufactures and distributes

its own brand of compatible DHS approved

consumable products used in the operation

and maintenance of Smiths Detection and

Morpho Detection electronic trace detection

(ETD) instruments operated by homeland

security agencies and the military. DSA alsomanufactures precise training aids and test

articles that verify security checkpoint X-ray

DSA Detection manufactures and distributes itsown brand of compatible DHS approved consumableproducts used in the operation and maintenance ofSmiths Detection and Morpho Detection electronic tracedetection instruments.

and walk-through metal detector systems

properly detect IEDs and weapons. Its superior

products and services coupled with DSA’s in-

depth ETD and threat recognition training are

said to make DSA the best single source for all

checkpoint needs.

DSA Detection is located in North Andover

Massachusetts, just outside Boston, with

distribution from Salt Lake City and London.

DSA serves all international markets with over

23 representatives.

STAND 202


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W W W . A I R P O R T - E X C H A N G E . C O M2 7

BEUMER Group brings together two

powerhouse brands within baggage handling

– Crisplant and BEUMER. Together they have

what is said to be an unmatched reference list,

including some of the world’s largest airports.

Their combined integration know-how and

technical capabilities allow BEUMER Group

to excel at every step of the process – from

concept, analysis and design to integration,

maintenance and lifecycle support.BEUMER Group Middle East will showcase

integrated end-to-end baggage handling

systems using the CrisBag® tote-based

conveyor system, which was developed by

BEUMER Group company, Crisplant. The

system uses the concept of transporting

‘one bag per tote; one tote per section’ to

enable each item of baggage to remain in

the same tote from check-in, through the

sorting and screening processes. Modularity

and ease of integration, combined with

sophisticated adaptive tote tilting for static

BEUMER Group Middle East has the experience andexpertise to approach every project individually andin the context of specific BHS requirements.

and dynamic tilting at baggage discharge, hasled to the installation of CrisBag® systems in

international airports such as Munich, Helsinki,

Singapore, Calgary and Düsseldorf.

BEUMER Group Middle East has the experience

and expertise to approach every project

individually and in the context of specific BHS

requirements. This means we are at home in

all environments, from the largest airport hub,

to terminals looking for cost-effective, quality

baggage handling.

STAND 89

The new Bruker DE-tector is the latest

innovation in trace drugs and explosives

detection. It is the first table top device

with a combined non-radioactive

ionisation source and a unique third

generation twin tube IMS design.

DE-tector has been designed and built tomeet the needs of the market, combat current

and emerging threats; whilst maintaining the

high quality and reliability expected of Bruker

products at a competitive price.

The innovative twin tube system enables

dual drugs and explosive detection and

does not split the sample, meaning no

dilution and greater sensitivity. DE-

tector has been designed with the

operator in mind and is simple to use and

maintain with low through life costs.

Bruker Detection enters the aviation securitymarket with 30 years of experience in IMS

technology for adjacent applications and wants

to expand the DE-tector product line into the

market of handheld explosives and drugs

detection in 2014.

STAND 194

The new Bruker DE-tector is a table top device witha combined non-radioactive ionisation source and aunique third generation twin tube IMS design.

KAC offers creative solutions for airport

construction, operation, navigational aid

equipment, and training courses accumulated

from 30 years of experience of operating airports.

Through these creative solutions, from the

feasibility study to the master plan that encompass

all angles of airport management, KAC makes an

airport that is customised to customer’s needs.

KAC operates 14 airports and Air Route TrafficControl Centres, as well as 10 VOR Tactical

Air Navigation Control Centres. KAC takes

into account the airport size and number

of passengers in order to maximise user

convenience and operation efficiency and starts

from the planning stage, also considering the

operation method, application technology, and

environment in order to find the strategy that

best fits the customer’s needs.

Gimpo International Airport, operated by KAC,

ranked number one middle size airport in airport

service quality by ACI for the third consecutive

year, receives high satisfaction and trust from

the local residents as well as government and

clients by efficiently managing civil engineering,

aviation, plant, and electric power facilities, and

also by spending a lot of effort to manage aircraft

noise in the airport vicinity.

Especially, KAC has self-developed digitalised

navigational aids. This R&D product line has

been acknowledged globally as convenient and

trustworthy because it is made by an operator

who knows the airport the best.

KAC genuinely hopes for its business partners,

who are furthermore its customers, to grow anddevelop, and also to walk by their side as a co-

existing and co-prospering partner and friend.

STAND 54

KAC operates 14 airports and Air Route TrafficControl Centres, as well as 10 VOR Tactical AirNavigation Control Centres.


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2 8


Brüel & Kjær is a leading supplier of noise

management and community engagement

tools and services for airports. Its systems and

services help expand environmental capacity;

the constraints put on an airport, not by

infrastructure, but by the local community.

NoiseDesk – Noise Management Made Easy.

NoiseDesk is a web-based airport noise

monitoring application. Instead of delivering

a mountain of data to sift through, NoiseDeskinforms you of what needs attention. Airport staff

work with an easy-to-learn, task focused interface,

while ANOMS and Brüel & Kjær manage the

background data collection and processing.

WebTrak – Community Engagement.

Transparent and open engagement with

the local community significantly increases

goodwill. WebTrak is a dynamic, live and

interactive public noise and flight display

system that gives users the ability to view noise

and flight data around the airport, search and

replay historical data, view graphs and reports,

and lodge complaints directly to the noise office

if further investigation is necessary. WebTrak

significantly reduces the number of complaints

made to the noise office by enabling community

members to self-investigate.

WebTrak MyNeighbourhood – Helping

Communities Understand Airport Noise. With

new noise metrics for better understanding

of airport noise impact, WebTrak

MyNeighbourhood enables the public to

explore noise and flight information and view

how this has changed over time.

STAND 73

Brüel & Kjær is a leading supplier of noisemanagement and community engagement toolsand services for airports.

CEIA is a leading manufacturer of Security

Metal Detectors with more than 40 years of

experience. CEIA Metal Detectors for airport

security comply with the requirements

specified by the competent authorities

providing automatic detection of metal

targets/threats over the entire body, even in

cavities, and the maximum flow-rate thanks to

unsurpassed discrimination of personal metal

belongings. In order to increase the securityand the throughput of an Airport Security

Checkpoint, additional equipment provided by

CEIA includes the SAMD Shoe Analyzer and the

EMA Bottled Liquid Scanner.

For Cargo Screening CEIA also offers a solution

designed to drastically improve the screening

of non-metallic commercial cargo such as

produce, seafood, meats, printed materials,

flowers and apparel. The EMIS (Electro-

Magnetic Inspection Scanner) quickly and

accurately screens packages or pallets using

a harmless, low intensity electromagnetic

CEIA Metal Detectors for airport security complywith the requirements specified by the competentauthorities providing automatic detection of metaltargets/threats over the entire body, even in cavities.

field to ensure there are no explosive deviceshidden within. This method of inspection does

not require visual interpretation of an image,

unlike typical X-ray scanners. Threats can be

identified throughout the entire stack of cargo

minimising operator interaction with the goods.

STAND 186

For more than 20 years, Morpho Detection has

been developing, installing and servicing advanced

solutions that detect explosives, narcotics and

other threats at airports worldwide. Today,

some of the most widely deployed solutions at

airports, including walk-through metal detectors,

X-ray machines, and body scanners only identify

anomalies – and don’t detect the presence ofexplosives. Morpho Detection believes more

advanced technology explosives detection is needed

at all entry points into the global aviation system

– passenger checkpoint, checked bag screening

and air cargo to significantly reduce the risk of

concealed explosives being loaded onto a plane.

Visit the Morpho Detection booth for:

• Demonstrations of solutions widely

deployed at leading global airports to

detect explosives, including CTX 5800

DSi™ compact explosives detectionsystem (EDS), and Itemiser® DX desktop

explosives trace detector (ETD)

• Briefings on XDi™, Morpho Detection’s

Type D checkpoint solution, which will

allow passengers to leave liquids in

containers and inside bags for screening at

checkpoints. Currently under development

at Morpho Detection’s R&D centre in

Hamburg, Germany, XDi will be available

for commercial demonstrations in 2014,

with deployment anticipated in 2015.

STAND 192Morpho Detectionwill be demonstratingsolutions including theItemiser® DX desktopexplosives tracedetector (ETD).


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W W W . A I R P O R T - E X C H A N G E . C O M2 9

DTP is a leading aviation services provider

in the MENA region. It specialises in

developing solutions for clients across the

aviation industry, backed by 16 years of

experience in delivering Special Aviation

Systems, system integration, project

management, support and training to a

wide range of airports and airlines.

DTP is eager to introduce its new Cloud

Computing solution Airtilus™, the multi airportoperation management system in the Cloud.

This offers its clients a cost effective and

scalable solution to manage their airport(s)

operations. Airtilus™ services include AODB,

Flight Information Management, RMS, FIDS,

MIS and Integration platform. It supports

multi-airport operation processes end to end.

DTP is also revealing its Hub and Connection

Management solution for Airlines and

Ground Operators, a solution that has

improved the efficiency of multiple

international airlines and is currently under

implementation in Emirates Airlines.

Furthermore, it is displaying its flagship

product U-FIDS™, a Flight Information Display

System that is so robust and advanced it will

capture customers’ attention.

The MENA region is one of the most potentiallylucrative and fastest growing markets in the

world. This growth is clearly reflected by

the number of large expansion projects that

airports and airlines are going through. DTP’s

DTP is introducing its new Cloud Computing solutionAirtilus™, the multi airport operation managementsystem in the Cloud.

strategic relationships and location gives it an

edge in being in the centre of where the action

is taking place.

STAND 52

At the 2013 ACI Airport Exchange Exhibition,

Rapiscan Systems will be showcasing the

RTT110 (Real Time Tomography) ultra-high

speed hold baggage screening solution.

Meeting the ongoing threat to airline security,

Rapiscan continues to invest into research anddevelopment to build solutions that offer state-

of-the art security screening technology to

meet the most demanding standards for threat

detection. The Rapiscan Systems RTT baggage

screening solution is the first ultra-high speed

system to pass the ECAC Standard 3 threat

detection test, the highest standard for the

detection of baggage-borne explosive threats.

The RTT system is a revolutionary liquid

explosive detection technology with the detection

Rapiscan Systems will showcase the RTT110 (Real TimeTomography) ultra-high speed hold baggage screeningsolution at the 2013 ACI Airport Exchange Exhibition.

capability of Computerised Tomography (CT) and

can screen baggage at speeds of up to 1,800 bags

an hour. The innovative design of a non-rotating

gantry reduces the level of maintenance required

and allows operators to generate detailed 3D

images of the scanned item. Furthermore, theRTT system’s resolution and reconstruction

process not only delivers optimal performance

for the detection of prohibited materials but it

generates fewer false alarms, which improves

baggage handling efficiency and throughput,

whilst lowering operational costs. RTT can also

detect density levels in liquids, alerting the

operator to potentially concealed explosives.

STAND 55

GILARDONI was established in 1947 with a mission

to design and manufacture advanced X-ray

and ultrasound equipment for Security, Non-

Destructive Testing (NDT) and Medical applications.

Based in Mandello del Lario, Italy, and with products

installed and serviced worldwide, GILARDONI is

supported by a global network of distributors.

GILARDONI offers a complete line of X-ray

based luggage screening systems for securityapplications, ranging from small hand baggage

control systems to systems for large objects.

GILARDONI offers a complete line of X-ray based

luggage screening systems for security applications,ranging from small hand baggage control systems tosystems for large objects.

Multi-energy X-ray technology meets EU

scanning and inspection requirements,

and is used worldwide in airports, ports,

cruise ships, public and private buildings,

mail rooms and customs facilities.

Single view system FEP ME 640 and compact

design multiview FEP ME 640 AMX equipped

with the Liquid Explosive Detection hardware

and software module meet ECAC performance

standard as LEDS Type C Standard 2.

Multiview X-ray images simulator and operator

workstation will be on display during the show.

STAND 82


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3 0


Visit the Searidge Technologies, where the

company will showcase how its innovative

surface management solutions can address

airports’ operational needs, such as:

• Air traffic lighting control

• Apron management, gate

assignment and billing

• Intrusion detection

• Centralised operations• Incursion prevention

Searidge’s extensive knowledge of airport

operations, coupled with its advanced

engineering capabilities, offer airports:

• Decision support tools for enhanced

situational awareness

• Live summary of core operational

information

• Increased airport efficiency and capacity

• Higher throughput on the airfield

• Smoother aircraft hand-off

• More efficient use of human resources

• Reduced operator workload, and

• Decreased airline/airport-operating costs.

Searidge has been bringing airport and ATC-

grade solutions and services to market for over

a decade. Its solutions have been selected by

leading airports around the world to improve

safety, efficiency and throughput of their airside

operations. Some of its airport customers include

Amsterdam Airport Schiphol, NAV CANADA/

London International Airport, Dubai Airports, and

Fort Lauderdale–Hollywood International Airport.

STAND 111

Searidge Technologies solutions have been selectedby leading airports around the world to improve safety,efficiency and throughput of their airside operations.

COFELY Services is recognised as a global

leader in the operation and maintenance of

airport facilities, including:

• Baggage Handling Systems – BHS;

• Baggage Security Screening – HBSS;

• Passenger boarding bridges;

• Aircraft guidance systems;

• Facility and energy management.

COFELY Services’ Airport Group operates inmore than 25 airports, including Boston-Logan,

Louisville Kentucky, Montreal Pierre-Elliott-

Trudeau, Paris Charles-de-Gaulle, Athens,

Brussels, and London Gatwick. In cooperation

with key partners, COFELY Services also

handles the purchase and financing of airport

facilities and equipment for replacement or

procurement projects.

In airports, timing and availability of quality

services for passengers and air carriers is

vital. With this in mind, COFELY Services

can provide personalised, sustainable

operating and maintenance solutions at a

competitive cost; solutions under results-

Airports around the world are increasingly

focusing on non-aviation sector revenues to

boost profitability. And as airports continue to

rely on retail and F&B for the maximisationof revenue, so does the importance of such

revenue management grow.

Concessionaire Analyzer+ (CA+) is the first

software solution designed specifically to allow

airports to maximise and optimise their revenues

from retail and F&B operations. This innovative

solution currently handles five main elements:

• Collection of sales data from retail and

F&B concessions with which flight and

passenger information can also be

connected;

• Management of concession agreements,details of revenue shares, minimum

guarantees, rents and additional charges;

based agreements that can include several

service levels. COFELY Services guarantees

an effective and efficient operations and

maintenance mode.

Its expertise extends to several other technical

fields, such as HVAC systems, electrical

facilities, building control systems, sanitary

systems, security systems and fire protection

and detection systems, communications

systems, access controls, etc.

From conceptual engineering to installation

and maintenance, it has the expertise to take

on multi-technical and customised airport

projects.

STAND 93

COFELY Services is recognised as a global leader inthe operation and maintenance of airport facilities.

• Calculation of revenue shares on sales and

subsequently billing to concessionaires;

• Business intelligence allowing airports to

assess performance, calculate sales per

passenger per flight, by destination, carrier

and gate. This enables operational decisions to

be taken, benchmarking concessions against

others and enabling measurement of specific

operational and marketing tactics; and• Airport.POS – optional point-of-sale

software solution that directly integrates

with CA+.

CA+ collects data either at category total

levels or at a transaction level, allowing the

richest form of analysis to be extracted. This

invaluable retail intelligence enables airports

to understand retail flows better and to

undertake more effective negotiations with

carriers and concessionaires, as well as to

optimise the retail mix within the airport.

STAND 72


31/32

Smartinnovations.

Seamlessoperations.

The smartest technologies enhance the consumerexperience by delivering tangible, concrete results.At Aéroports de Montréal, we understand theimportance of results.

Over the past 10 years, we’ve been busy makinga name for ourselves as a world leader in innovative

airport management: self-service check-in andbaggage drop-off, mobile and internet check-in,baggage tracking systems, eco-friendly “smart”shades – you name it, we’ve got it.(And quite often, we had it first.)

We made investing in innovative infrastructure apriority because we knew what it would mean forour customers: less lining up, more convenience,enhanced efficiency. Simply put, the airport is aneasier place to be, which means passengers havemore free time to enjoy our 90 restaurants andboutiques.

Using smart technology in a smart way – that’s howwe create the ultimate traveller experience.

What makes smart technology so smart?


32/32

DEVELOPING RELATIONSHIPS

can be time-consuming,

particularly in fast growing

markets such as Asia, but

attending Airport Exchange

can give you access to

all tiers of air transport

management from around the

world in one place, making

this a highly cost-effective

way to share knowledge.With the most comprehensive

social programme in the

sector too, you have plenty

of scope to engage with

other executives planning

their future strategies.

ACI ME MB ER / AI RL IN E .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . €870.. . . . . . . . . . . . . . . . . . . . . . . . . . . . $1187 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . €1170 . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1596

ACI EU RO PE COM MI TTE E ME MB ER .. .. .. .. .. .. .. .. . €653 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . €878 . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1198

ACI ME MB ER AI RP ORT: .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. €653 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . €878 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1198

LESS THAN 500,000 TRAFFIC UNITS

NON ACI MEMBER . . . . . . . . . . . . . .

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