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Day Three: Norming
FeelingsBehaviorsTasks
Meetings to Problem Solve
• Searching for ideas.
• Trying out ideas on each other.
• Listening for understanding.
• Not looking to dispute.
• Short exchanges, no long speeches.
• Seeking solution, not winning or consensus.
Nominal Group Technique
Similar to our method of meeting but with a some major differences. Open and welcome Independent generation of
ideas Record Ideas Discuss ideas Reach a decision Announce results
Start the Process
Select a community problem about which you wish to brainstorm possible solutions.
Open and welcome. State a clear purpose for the
meeting. Benefits statement. Explain the process and
rules.
Generate ideas
Members work as individuals and independent of each other.
Generate ideas without talking to each other.
Write each idea on an index card / Post-it note.
Facilitator does the same.
Record Ideas
Suggest one idea at a time. Rotate to get all ideas. Facilitator summarizes
ideas, lists key words on white board.
No criticism of the ideas. Questions of clarification
only. Rotate to get all ideas. New ideas may be
generated as well.
Discuss ideas
Open discussion on all ideas. Proceed item by item. Clarify, explain and discuss
items. Explore advantages and
disadvantages of each item. Discuss grouping:
Careful not to group too much. No need for a group decision
yet.
Reach a Decision
Create a clear ballot. On white board.
Invite everyone to vote. Number of votes should
cut the list of ideas to number of options you need.
Weighted ballot might work: Give each person 5-4-3-2-1 or 3-2-1 weighted votes.
Announce Results
Publicly announce the results.
Thank members for participating.
May need to hold interim votes to narrow the choices down.
May have a few rounds of NGT.
Can be used to develop timelines, action plans, items for surveys, etc.
Try out the Method in your Team
Select a topic that is interesting to you: driving while distracted, young adults, infant child care, economic development, etc.
Later, you will use NGT to come up with possible solutions to the problem you select.
Use NGT to Select Your Topic
Use NGT to select the topic that you want to discuss – the problem you want to solve.
You can be whatever group you want to be – select an issue within that group’s control.
Select the issue and come back to report that to the full group in 30 minutes.
Assign a facilitator, reporter, recorder and time keeper for this process.
Use NGT to Select Top Five Strategies
Pick up NGT process with your selected topic.
Go through the Five Step Meeting process and NGT to select the best five ways to solve this problem. These are strategies (not action
steps) Come back to the large room
prepared to present what the issue was and what were your top five suggested strategies (in order of priority).
Use NGT with the Large Group
Use Five Step Meeting Process and NGT to select one of the Teams issues.
Use Five Steps and NGT to generate more ideas of ways to solve this problem. Clarify and explain each item. Discuss possible groupings of
certain items. Use NGT to prioritize five top
strategies of the large group. Begin with five top strategies from
the Team that worked that issue
Report Back
Each group assesses their performance
Plus Delta Large group debriefing
Apollo 13
Watch Video of Apollo 13.
Discuss connections to team-building.
Definition of a Team(Katzenbach & Smith)
A team is a small number of people with complimentary skills who are committed to a common purpose,
set of performance goals, and approach for which they hold
themselves mutually accountable.
Stages of Team Development(Tuckman & Jensen)
Forming Storming Norming Performing Adjourning
Team
Mat
urity
Mature(efficient,effective)
Immature(inefficient,ineffective)
Failure
FailureFailure
Stage
From Hellriegel & Slocum (2004). Organization Behavior. Mason, OH: Thompson-Southwestern
Absence ofTrust
Fear ofConflict
Lack ofCommitment
Avoidance ofAccountability
Inattention to
Results
The Five Dysfunctions of Teams (Lencioni)
Status and Ego
Team Activity
Spaghetti and Marshmallows
Discuss connections to team-building.
Report Back
Each group assesses their performance
Plus Delta Large group debriefing
Preparing for Day Four:Exceeding your Clients’
Expectations
Delight your clients. Go above and beyond. Personalize the product
or service. Provide guarantees. Ask for feedback. Keep in touch.
Meet the Client
Report to work sites at 3:00: Family Resources, Inc. Café at Vine Humility of Mary Shelter Diocese of Davenport Hand in Hand
Everyone has lunch at Café at Vine between 11 am and 1 pm.
Thursday: Performing
Start at 8:00 am. at the work site.
Wear work clothes. After meeting the
client, you will have until 4:00 to address the client’s need.
Dan’s cell: 563.505.1825
Day Four: Performing
