Business Intelligence –
Health’s Heartbeat
Charlie Farah
Director – Market Development, Healthcare & Public
Sector, ANZ/APAC
2015
Drivers in Healthcare
Value Based Care
• Patient Access and Flow
• Unwarranted Clinical Variation
• Disease Management
Patient Satisfaction
• Environment and Setting
• Clinical Integration
• Mobile Health / HiTH
Human Resources
• HR Transformation
• Business Model Transformation
• Alignment to activity levels
Supply Chain
• Sourcing and Procurement
• Logistics and Distribution
• Demand Management
Market Demographics
• Sizing and Segmentation
• Access and Pricing
• Community Based Care
Accounting & Finance
• Governance and Compliance
• Cost Accounting and DSS
• Revenue Cycle Performance
Strategic Planning
• Strategy and Growth
• Strategic Affiliations
• Population Health
Technology & Facilities
• Infrastructure and Architecture
• HIT and ERP Shared Services
• Real Estate and Facilities
It’s everyone’s business
Healthcare: The Problem
• We can’t manage what we can’t see
• Without data, many Clinicians and Managers feel their
“intuition” is always right
Poor end user
adoption
Poor data to drive
decision making
Uncontrolled data
governance
Multiple data sources:
EMRs, financial,
operational data
Lack of insight into
current operations or
conditions Data is stale, no
longer current
Lengthy
deployment
Healthcare Challenges: Analytics
The Holy Grail
Health Professionals:
“Less time on the computer and more time on
patients”
Health Executive:
“Want the whole story, not just a part of it”
Data / Performance Administrators:
“More time analyzing data, than assembling it!”
Descriptive Analytics
Maximizing Analytic Value
High
Low
Analytic Value
People Involved
Reporting & Viz Tools
What happened?
Diagnostic
Analytics
Why did it
happen?
Predictive
Analytics
What is
likely to
happen?
Data ScientistsBusiness Users
Descriptive Analytics
Reporting & Viz Tools
What happened,
where and when?
Descriptive , Diagnostic
and Predictive Analytics
Qlik
What happened, Why did it happen and
What is likely to happen?
Business Users
START
Descriptive
Reporting &
Visualization
Diagnostic
Analysis &
Discovery
Qlik rebalances BI, away from simply describing or
picturing what’s happened to discovering why.
Balanced approach yields Decision Value
Clinicians
Administrative
Staff
Finance
Health Info
Management
Performance
StaffExecutive
COLLABORATION; COLLABORATION; COLLABORATION
Qlik enables healthcare
organizations to explore clinical,
financial and operational data,
empowering their staff to
discover insights leading to
improvements in care, reduced
costs and delivering higher value
to patients.