QlikView in Berendsen

Presentation for QlikTech Visualize Your World

Tivoli Congress Center, Oct. 21, 2014

Presentation by

Benjamin Agger

Business Intelligence Manager

Agenda

• Who is Berendsen

• Deciding to buy QlikView

• Visualizing our data • Our QlikView apps • Demos

• BI Solutions

• Conclusion

Berendsen Textil Service A/S.

Key figures for 2013 Employees approx.: 1200

Service centres: 16

Vans/trucks: 176

Production – delivered pieces: 113,5 mill.

Customers approx: 53,500

Turnover in DKK, approx.: 1,198 mill.

Business idea We rent textiles and hygiene articles and handle details

regarding wash, maintenance and delivery. This means

that our customers can free up time, place, staff and

capital and thus be able to focus on their core

competences.

Berendsen plc – leading textile service company in Europe.

Berendsen plc Berendsen Textil Service A/S is owned by

Berendsen plc. Berendsen plc offers textile

services in 16 countries in Europe and

furthermore have the leading market

position in most of the countries.

Berendsen history 1854 - 2014

2014 Berendsen Cleanroom enters the Russian market.

2011 In January 2011 Davis Service Group Plc change its name to Berendsen plc. Berendsen

are at this moment represented in 15 countries.

2008 Berendsen Textil Service A/S is represented in 12 european countries and are market

leaders in Denmark with16 branches.

2008 –

2004

Berendsen Textil Service A/S continues to expand its market position with the acquisition of

various laundries, including Robi, LEJTEX VASKERIERNE A/S og Central-Vask

Ringkøbing.

2003 Berendsen Textil Service A/S seperates form Sophus Berendsen A/S, becoming an

independent company– 100% owned by Davis Service Group Plc.

2002 Davis Service Group Plc acquires Sophus Berendsen A/S and its shares are delisted from

the Copenhagen Stock Exchange.

1993 Sophus Berendsen acquires ISS Linnedservice and chooses to focus on this business.

Sophus Berendsen change its name to Berendsen Textil Service A/S.

1973 Sophus Berendsen A/S is quoted on the Copenhagen Stock Exchange.

1972 The first linen laundry bought at which the seeds of the Berendsen we know today is sown

1960 –

1860

A century of acquisitions and expansions to many other areas of business, including, inter

alia pest control equipment for rail, marine and navigation.

1854 Sophus Berendsen founder of the company , dealing in glass and steel in Denmark.

Specialised Business Lines.

Staff and patient

clothing

Bed linen

Care products

Operation textiles

Duvets and pillows

Wash of private

cloth

Healthcare

Service

Hotel &

Restaurant

Service

Bed linen

Terry Towels

Clothing

Table cloths and

napkins

Workwear

Service

Workwear

High Visibility

garments

Food Tex

Service and profile

garments

Wiper Service

Shoe Service

ESD

Måtter, mopper, klude og hygiejne

Mats

Mops

Soap dispensers

Roller Towels etc.

Mats & Washroom

Service

Clean Room

ESD

GMO

Clean Room

Service

A few of Berendsen’s customers

BI in Berendsen

Background for establishing a new BI platform – strong points

• Datawarehouse solution since 1998

• High data quality

• Solid and deeply rooted in the company (200+ daily users)

• Supports Strategic, Tactical and Operational reports, Production, Logistics,

Customer data and Financial data

• Great trust in the data

• Disciplinary development

• Overall very low license costs

• Low operation costs

• Strong in-house development competencies

• Large reduction of data sources following the consolidation of systems

• OK Governance setup (interplay with the organzation)

• Discoverer - a solid reporting tool

BI in Berendsen

Background for a new platform – weak points

Discoverer:

• In general, not user friendly, a bit ”geeky”, requires users to have training

and understand data models

• Relatively long response time on reports

• Difficult to master, which scares new users away from using it

• Relatively long development time. No reports are made without the data

warehouse: No easy solutions.

• No real visualization-facilities, it is a reporting tool. Lacking ”Business

Intelligence”

• Product is ”end of life”. No development since 2002.

• Can not integrate to Intranet and Extranet solutions.

BI in Berendsen

Conclusion

• To base BI solely on a reporting tool is not BI

• Doing comparative analyses was difficult and mostly done in Excel, prone to

errors

• Our solution was (always) based on yesterdays data!

• Time-to-market was too slow

Primary reasons for choosing QlikView

• SIB was convincing

• Low time-to-market

• Combining all sorts of data

• Easy of use

• We chose what the users wanted, not what the IT department would like

• All-in-one app

• Simple architecture, “plug and play”

• We could get started right away, and deliver results from day 1

• Other vendors integrated systems was not integrated!

Our QlikView Environment in Berendsen Europe

Load Balancer

QlikView Environment DK

Current Setup

QlikView

Accesspoint

http

QlikView

Server 1

QlikView

Server 2

QlikView

Publisher

QlikView

Developer

Datasources AD

QlikView qvw and

qvd filestructure

VB script

engines

Mail

Visualizing our data

The primary focus of our BI systems is to make our data work

If the data is not out in the field, we cannot utilize it and make proper

information based decisions

So the data must be where the users are

How do we do that?

The business decides what they need to analyze

And The users design the interfaces with us

Where has that taken us?

Our QlikView apps

• Inventory KPI HC

• Portfolio Facility

• Portfolio Workwear

• Berendsen AD

• QlikView project- followup

• QlikView Licensemanagement

• Intelligent Washroom

• Invoice Control

• Price Analysis

• Logistics Planning HR

• SmartGarment

• Cross Sales (prototype)

• BVS

• Customer 3D

• Price Control

• Debtor

• Blue Color Wages

• BOS Depot

• Infomatch

• Washroom

• Optima HR/HC

• QlikView Usage

• PRM QlikView (CRM)

• PRM Fasttrack (CRM)

• Procurement

• Country Board Meeting

• Facility Distribution PDF Mailer

• Leadtime Workwear

• Optima Stock and Production Workwear

• Textile Investments

• Stockroom Key Figures Workwear

• Workwear Group Optima

• Group Procurement

Current Portfolio

Demo of QlikView apps

Operational

• Daily customer management and feedback, production followup etc

• Driver reporting, deliverynotes, routelists

• Ie. BVS, Facility Distribution PDF Mailer, Workwear Customer 3D

Serviceemployee PDF Mailer

Tactical level

• Analysing Customer Survey, revenues, visits, complaints

• Analysing Stockroom KPI’s

Strategic level

• Cross Sales, CBM, Portfolio Management, Group Procurement

A few facts about the solutions

• Customer 3D

• Serviceemployee PDF Mailer

• BVS

• Portfolio logistics

• Blue-collar wages

Customer 3D

Purpose and objectives:

Integrating all sources for customerdata, we

deliver a 3D view of our customer

Intended businessusers:

• Service managers

• Customer managers

• Business analysts

• Service consultants

Key analyzes:

• Scorecard-like analyzes

• I.e. comparing customersatisfaction with

other KPI’s

• Lifetime analysis

Benefits:

• Service managers, Customer managers

and Business analysts get easy to top

level and detail information on the

customer, enabling them to quickly and

easily get information

Serviceemployee PDF Mailer

Purpose and objectives:

We will deliver all relevant data regarding a

consultant visit to the customer

Intended businessusers:

• Service consultants

• Service managers

• KAM

Key analyzes:

• Customer pdf-report sent by mail 5 days

before a visit

Benefits:

• Service consultants minimize time to

look for information about customers

and get an instant view of the current

status of the customer

BVS

Purpose and objectives:

Combining the data in our laundrysystem

we will solve (all) the reporting needs of

the plant!

Whether its daily reporting,

businessanalysing or transactional

reporting

Intended businessusers:

• Service employees

• Service manager

• Production manager

• Production employees

• Business analysts

• Plant manager

Key reports/analyzes:

• Daily customerservice, customer- and

product lookup

• Production planning, management and

follow-up

• Distribution planning/reporting and

holiday planning

• Invoicereporting

• Customeranalyzes, ageing etc.

• ”Papermessages” to customers

• And so on…

Benefits:

• Ease of use

• All significant reporting in one tool

HR Portfolio

Purpose and objectives:

By using knowledge of revenue,

serviceemployees and routedata we

optimize our customer logistics

Intended businessusers:

• Plant manager

• Production manager

• Servicemanager

• Business analysts

Key analyzes:

• Logistics planning

Benefits:

• Helped us save 3 times around the

world per quarter

• Easy planning

Blue-collar wages

Purpose and objectives:

We will enable plant management to follow-

up on blue-collar wages, overtime,

absence etc. by delivering relevant HR

data.

Intended businessusers:

• Plant manager

• Production manager

• Business analysts

Key analyzes:

Daily, weekly, monthly, yearly analysis of

wages, overtime, absence etc.

Wages per accountline, paymenttype, plant,

shifts etc.

Benefits:

• Cutting away redundant payment

workflows

• From monthly follow-up to daily

improvements

• Insight to payments

BI Solutions in Berendsen

• We try to be as agile as possible

• The Steering Committee • Business Development Managers, BI Manager, CIO

• The Project Team

• The Planning Cycle

• The Project Cycle

• The Potentially Shippable Product Increment

• The Product Support

BI Solutions in Berendsen

The Project Team

• The Customer • Represented by the Business Development Manager

• In Cross Business Line Projects we have a User Board

• Testers

• Developers • Partners

• Inhouse Developers

• Project Steward • BI Manager

BI Solutions in Berendsen

Planning

Cycle

Project

Cycle

Product Increment

Product Support

• The Planning Cycle • Maintaining Product Backlog and newcomers

• Detailing Items/Projects

• Estimating Items/Projects

• Steering Committee prioritizes projects

• Project Cycle • Small iterations

• Empirical development

• Prototyping then extending functionality

• Extensive collaboration in the project team

• BDM and BI Manager manages testing

• Potentially Shippaple Product Increment • BDM decides to release

• Product Support • First Line Support, Service Desk

• Backend Support

• Return to Planning Cycle

Timeline for a Project

•Kick-off

•Develop 1

Daily Status

•Develop 2

•Prototype Test

Daily Status

•Develop 3

•Test

Daily Status

•Develop 4

•Test

Daily Status

•GUI Develop

•Acceptance Test

Daily Status

•Presentation

•Delivery

•Lessons Learned

Review

Choosing QlikView

3 years after

• The fast development pace is of course a challenge and demands strict

focus on managing data

• The business is driving the solutions

• Focus on solution management

• Strong collaboration with the businessusers

• Are we still happy, and would we recommend QlikView to others?

Thank you

for your

attention