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Quality Management Six Sigma
Objectives of QM
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Six Sigma System of practices originally
developed by Motorola. To systematically improve
processes by eliminating defects.
Since an original idea, became anelement of many TQM initiatives.
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Six Sigma The process pioneered by Bob
Galvin at Motorola in 1986.
The initial definitions. Metric for measuring defects Improving quality
Methodology to reduce defects below3.4 (DPMO)
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Six Sigma Registered Service mark and
trade mark of Motorola.
Other companies accepted SIXSigma methodology.
Bank Of America Caterpillar Honeywell International Raytheon General Electric
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Six Sigma - Key Concepts Critical to quality
- Attributes most important to the customer
Defect- Failing to deliver what the customer wants.
Process Capability
- What your process can deliver
Varaition- What the customer sees and feels
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Six Sigma - Key Concepts Stable Operation
Ensuring consistent, predictable
processes to improve what thecustomer sees and feels
Design for Six Sigma Designing to meet customer needs and
process capability.
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Six Sigma Six Sigma Black
Belts D Define the goals of the improvement
activity. M Measure the existing system. A Analyze the system to identify ways to
eliminate the gap between the current anddesired goal by statistical approach.
I Improve the system. Be creative in
finding new ways to do things better,cheaper, or faster. C Control the new system with
compensation and incentives.
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Objectives of Quality
Management Do the right things, right the
first time, and every time
Continued Process Improvement
Reducing cost, while improvingperformance achieved through
data collection and analysis, flowcharts, cause and effect diagrams
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Objectives of Quality
Management Increase customer satisfaction Enhancement of firm efficiency
and profitability through processimprovement
Provide high-quality services to
customers by maintaining aconstant focus on the customers'viewpoints and needs
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Objectives of Quality
Management Optimize the flow of activities to
reduce cycle time, prevent
defects, and enable continuousimprovement.
To improve competitiveness and
effectiveness through planning,organizing and understandingactivities undertaken by people.
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References Total Quality Management
John Bank - Prentice Hall India
Total Quality James R. Evans & James W. Dean, Jr.
South Western Thompson Learning
Quality Control & Total QualityManagement
P L Jain Tata McGraw Hill
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Whats next Quality Inspection
Quality Assurance
Quality Circles
Training for Quality