QMS-001 Quality Manual Revision Q

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WEATHERFORD AEROSPACE INC.

QUALITY MANUALFOR

SYSTEMS MANA!EMENT

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APPROVED BY:

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PRINTED COPIES OFTHIS DOCUMENT NOT STAMPED “CONTROLLED COPY” SHALL BE “FOR REFERENCE ONLY”.

A PRINTED COPY OF THIS DOCUMENT MAY NOT BE THE REVISION CURRENTLY IN EFFECT.

THE CURRENT REVISION OF THIS DOCUMENT MAY BE FOUND IN THE ONLINE DOCUMENTS LIBRARY LOCATED ON DRIVE “R” ATR:\QUALITY\QA Manual.

FOR A CONTROLLED COPY OF THIS DOCUMENT CONTACT THE DOCUMENT CONTROL COORDINATOR.

WEATHERFORD AEROSPACE INC. DOCUMENT NO.: QMS"##$REVISION LEVEL: Q

QUALITY MANUAL FOR SYSTEMS MANA!EMENTREVISION DATE: #)@))@)#$)

TABLE OF CONTENTS

ITEMPAGERATIONALE <REVISION HISTORY <INTRODUCTION <AS9100C/QMS ELEMENTPAGEQUALITY MANAGEMENT SYSTEM REQUIREMENTS 61.0 SCOPE 6$.$ !ENERAL 6$.) APPLICATION 6$. AUTHORITY 62.0 NORMATIVE REFERENCES 63.0 TERMS AND DEFINITIONS 64.0 QUALITY MANAGEMENT SYTEM 8>.$ !ENERAL REQUIREMENTS 8>.) DOCUMENTATION REQUIREMENTS 9>.).$ !ENERAL 9>.).) QUALITY MANUAL 9>.). CONTROL OF DOCUMENTS 9>.).> CONTROL OF RECORDS =5.0 MANAGEMENT RESPONSIBILITY $#<.$ MANA!EMENT COMMITMENT $#<.) CUSTOMER FOCUS $#<. QUALITY POLICY $$<.> PLANNIN! $$<.>.$ QUALITY OB+ECTIVES $$<.>.) QUALITY MANA!EMENT SYSTEM PLANNIN! $)<.< RESPONSIBILITY AUTHORITY AND COMMUNICATION $)<.<.$ RESPONSIBILITY AND AUTHORITY $)<.<.) MANA!EMENT REPRESENTATIVE $<.<. INTERNAL COMMUNICATION $<.6 MANA!EMENT REVIEW $><.6.$ !ENERAL $><.6.) REVIEW INPUT $><.6. REVIEW OUTPUT $66.0 RESOURCE MANAGEMENT $66.$ PROVISION OF RESOURCES $66.) HUMAN RESOURCES $86.).$ !ENERAL $86.).) COMPETENCE TRAININ! AND AWARENESS $86. INFRASTRUCTURE $96.> WOR ENVIRONMENT $=.0 PRODUCT REALI!ATION $=8.$ PLANNIN! OF PRODUCT REALIATION $=8.$.$ PRO+ECT MANA!EMENT $=8.$.) RIS MANA!EMENT )#

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8.$. CONFI!URATION MANA!EMENT ))8.$.> CONTROL OF WOR TRANSFERS ))8.) CUSTOMER"RELATED PROCESSES ))8.).$ DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT ))8.).) REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT )8.). CUSTOMER COMMUNICATION )>8. DESI!N AND DEVELOPMENT E7CLUSION; )>8.> PURCHASIN! )>8.>.$ PURCHASIN! PROCESS )<8.>.) PURCHASIN! INFORMATION )68.>. VERFICATION OF PURCHASED PRODUCT )68.< PRODUCTION PROVISION E7CLUSION TO SERVICE PROVISION; )88.<.$ CONTROL OF PRODUCTION PROVISION )88.<.$.$ PRODUCTION PROCESS VERIFICATION )98.<.$.) CONTROL OF PRODUCTION PROCESS CHAN!ES )98.<.$. CONTROL OF PRODUCTION EQUIPMENT TOOLS AND SOFTWARE PRO!RAMS )=8.<.$.> POST"DELIVERY SUPPORT )=8.<.) VALIDATION OF PROCESSES FOR PRODUCTION PROVISION )=8.<. IDENTIFICATION AND TRACEABILITY #8.<.> CUSTOMER PROPERTY #8.<.< PRESERVATION OF PRODUCT #8.6 CONTROL OF MONITORIN! AND MEASURIN! EQUIPMENT #".0 MEASUREMENT# ANALYSIS AND IMPROVEMENT )9.$ !ENERAL )9.) MONITORIN! AND MEASUREMENT )9.).$ CUSTOMER SATISFACTION )9.).) INTERNAL AUDIT 9.). MONITORIN! AND MEASUREMENT OF PROCESSES <9.).> MONITORIN! AND MEASUREMENT OF PRODUCT 69. CONTROL OF NONCONFORMIN! PRODUCT =9.> ANALYSIS OF DATA >#9.< IMPROVEMENT >#9.<.$ CONTINUAL IMPROVEMENT >#9.<.) CORRECTIVE ACTION >$9.<. PREVENTIVE ACTION >)

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APPENDICESP$%&APPENDI7 A. REQUIRED QMS PROCEDURES ><A.$ P',1%-u'% '%u0'%- &( AS=$##C ><A.) A--0/0,nal P',1%-u'% '%u0'%- &( QMS"##$ ><APPENDI7 B. REQUIRED RECORDS ><APPENDI7 C. TRAININ! REQUIREMENTS >6

ADDITIONAL INFORMATION P$%&

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INTRODUCTION

T3% a-,4/0,n ,2 a Qual0/( Mana%5%n/ S(/%5 0n $==< a a /'a/%01 -%100,n 5a-% &( /3% ,n%',2 W%a/3%'2,'- A%',4a1% 0n ,'-%' /, 5%%/ 1u/,5%' '%u0'%5%n/. T3% 20'/ '%00,n ,2 /3% Qual0/(Manual NC; a 1'%a/%- /, 0-%n/02( an- 1,n/',l /3% %l%5%n/ ,2 /3a/ Qual0/( Mana%5%n/ S(/%5.

T30 '%00,n ,2 /3% Quality Manual for Systems Management a 1'%a/%- 4%10201all( /, a--'%/3,% '%u0'%5%n/ 054,%- &( /3% 0n/%'na/0,nal /an-a'- AS9100C Quality ManagementSystems – Requirements for Aviation, Space and Defense Organizations an- &( %?/%n0,nISO 9001(200" Quality Management Systems – Requirements.

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F)** +,-*$+& & &)&-& ,7 )$*8 -$)$* ), AI: +,)&;+&7+$, , & &$,$* $;$; AS9100 $; -$;$,8# $ $** P-&C),-& &)& +,-*$+& $; +&7+$, , AS9100 $ -&.

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Note: The Quality Management System requirements specified by this manual are complementary tothose required by the customers and Nadcap (as a regulatory authority managed by the PrimeCustomers)

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QUALITY MANAGEMENT SYSTEMREQUIREMENTS

1.0SCOPE

1.1GENERAL

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1.2APPLICATION

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Note: !here conflict e"ists bet#een this manual and customer and$or regulatoryrequirements% the latter shall ta&e precedence

1.3AUT'ORITY

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2.0NORMATIVE REFERENCES

ISO 9000(2005 Quality Management Systems – !undamentals and "oca#ulary

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ISO 9001(200" Quality Management Systems – Requirements

SAE AS9100C Quality Management Systems – Requirements for Aviation, Space andDefense Organizations

3.0TERMS AND DEFINITIONS

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4.0QUALITY MANAGEMENT SYSTEMQuality Management System (definition): Management system to direct and control anorgani'ation #ith regard to quality

Quality (definition): egree to #hich a set of inherent characteristics fulfills requirements

Management System (definition): System to establish policy and obecti*es and to achie*e thoseobecti*es

4.1GENERAL REQUIREMENTS

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4.2DOCUMENTATION REQUIREMENTS

4.2.1 GENERAL

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4.2.2 QUALITY MANUAL

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4.2.3 CONTROL OF DOCUMENTS

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4.2.4 CONTROL OF RECORDS

-ecord (definition): ocument stating results achie*ed and pro*iding e*idence ofacti*ities performed

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5.0MANAGEMENT RESPONSIBILITY Management (definition): Coordinated acti*ities to direct and control an organi'ation

5.1MANAGEMENT COMMITMENT

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Top Management (definition): Person or group of people #ho direct and control anorgani'ation at the highest le*el (ie% C,1% President% and 2ice3President)

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5.2CUSTOMER FOCUS

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5.3QUALITY POLICY

Quality Policy (definition): 1*erall intentions and direction of an organi'ation related toquality as formally e"pressed by Top Management

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QUALITY POLICY

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5.4PLANNING

Quality Planning (definition): Part of quality management focused on setting qualityobecti*es and specifying necessary operational processes and related resources to fulfillthe quality obecti*es

5.4.1 QUALITY OBECTIVES

Quality 1becti*e (definition): Something sought% or aimed for% related to quality

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QUALITY OBECTIVES

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4',1% 054',%5%n/ an- 4',-u1/0,n 1,n/',l.

&very &mployee can contri#ute to te acievement of tese o#%ectives'

Department (eads sall ta)e action *en tese o#%ectives cannot #e orare unli)ely to #e acieved'

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5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING

Quality Planning (definition): Part of quality management focused on settingquality obecti*es and specifying necessary operational processes and relatedresources to fulfill the quality obecti*es

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5.5RESPONSIBILITY# AUT'ORITY AND COMMUNICATION

5.5.1 RESPONSIBILITY AND AUT'ORITY

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5.5.2 MANAGEMENT REPRESENTATIVE

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5.5.3 INTERNAL COMMUNICATION

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5.6MANAGEMENT REVIE

-e*ie# (definition): 4cti*ity underta&en to determine the suitability% adequacy andeffecti*eness of the subect matter to achie*e established obecti*es

5.6.1 GENERAL

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INPUTS

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6.2'UMAN RESOURCES

6.2.1 GENERAL

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Training (definition): Process to pro*ide and de*elop &no#ledge% s&ills andbeha*iors to meet requirements -ef +S1 56657:5888(,)

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!or& ,n*ironment (definition): Set of conditions under #hich #or& is performed .

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.0PRODUCT REALI!ATION.1PLANNING OF PRODUCT REALI!ATION

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.1.1 P,&+ M$$%&-&

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Proect (definition): nique process% consisting of a set of coordinated andcontrolled acti*ities #ith start and finish dates% underta&en to achie*e anobecti*e conforming to specific requirements% including the constraints of time%cost and resources

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-is& (definition): 4n undesirable situation or circumstance that has both ali&elihood of occurring and a potentially negati*e consequence -ef 4S8566C

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Configuration Management (definition): Coordinated acti*ities to direct andcontrol configuration -ef +S1 5666;:/660

Configuration (definition): +nterrelated functional and physical characteristics of a product defined in product configuration information -ef +S1 5666;:/660

Product Configuration +nformation (definition): -equirements for product design%reali'ation% *erification% operation and support -ef +S1 5666;:/660

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-; An( a--0/0,nal '%u0'%5%n/ 1,n0-%'%- n%1%a'( &( /3% ,'an0a/0,n.

C,n/'a1/ D%4a'/5%n/ P%',nn%l 3all a% /3% '0G %% 8.$.); ,2 5%%/0n /3%0-%n/020%- '%u0'%5%n/ 2,' 4',-u1/ '%al0a/0,n &a%- u4,n /30 '%0%.

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R%1,'- ,2 /3% '%ul/ ,2 /3% '%0% an- a1/0,n a'00n 2',5 /3% '%0% 3all &%5a0n/a0n%- %% >.).>;.

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C,$+ D&$-& P%',nn%l 3all 1,55un01a/% 0/3 /3% 1u/,5%''%a'-0n /3% a11%4/an1% ,' '%%1/0,n ,2 '%0%%- 1,n/'a1/ %% 8.).; /,a--'% all 1,n1%'n an- %n3an1% 1u/,5%' a/02a1/0,n %% 9.).$;.

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E%&&% D&$-& /, %nu'% u11%2ul 4',-u1/ '%al0a/0,n. F,- A>6 Manufacturing Sales Order 1MSO2 3all &% u%- /, -,1u5%n/ /30 a1/00/(.

W3%'% 4',-u1/ '%u0'%5%n/ a'% '%0%- ,' a5%n-%- a2/%' /3% 4lann0n ,24',-u1/ '%al0a/0,n 3a 1,55%n1%- C,$+ D&$-& P%',nn%l 3all1,55un01a/% an( Gn,n 13%-ul% 13an% /, /3% P,;)+, C,,*D&$-& an- an( Gn,n 4',-u1/ '%u0'%5%n/ 13an% /, /3% E%&&%D&$-& 0a F,- A>6 Manufacturing Sales Order 1MSO2' T&E%&&% D&$-& 3all 5aG% a44',4'0a/% 13an% '%00,n an-@,'R%-"L0n% 13an%; /, a22%1/%- Sop Order 4lann0n %% 8.$ J 8.<.$;. R%00,nan-@,' R%-"L0n% 13an% '%u0'% '%0% an- a11%4/an1% &( /3% Q)$*8A)$+& D&$-& 4'0,' /, u%.

.2.3 CUSTOMER COMMUNICATION

A** D&$-& 3all 5a0n/a0n %22%1/0% ,4%n 1,55un01a/0,n 0/3 1u/,5%'0a %"5a0l /%l%43,n% an- 2a?.

C,$+ D&$-& P%',nn%l 3all %nu'% %22%1/0% 1,55un01a/0,n 0/31u/,5%' 0n '%a'-0n %nu0'0% %.. RFQ u,/% &0-; 1,n/'a1/ an- ,'-%'3an-l0n an- a5%n-5%n/ /, 1,n/'a1/.

E%&&% D&$-& P%',nn%l 3all %nu'% %22%1/0% 1,55un01a/0,n 0n'%la/0,n /, 4',-u1/ 0n2,'5a/0,n an- '%u0'%5%n/ %.. %n0n%%'0n -'a0n4a'/ l0/ 2l, -,n 4%10201a/0,n /,,l0n 5(la' %/1.;.

P,;)+, C,,* D&$-& P%',nn%l 3all 1,55un01a/% %22%1/0%l( 0/3/3% 1u/,5%' 0n '%la/0,n /, 1u/,5%' 2%%-&a1G 0n1lu-0n 1,54la0n/ 13%-ul0nan- -%l0%'( 0n2,'5a/0,n.

Q)$*8 A)$+& D&$-& P%',nn%l 3all 5a0n/a0n 1,55un01a/0,n 0/31u/,5%' 0n '%la/0,n /, 4',-u1/ ual0/( 4',1% 1,n2,'5an1% an- QMS'%u0'%5%n/.

A** D&$-& 3all -,1u5%n/ an- '%1,'- 0n-01a/0,n ,2 1u/,5%'a/02a1/0,n %% 9.).$; '%4,'/%- -u'0n /3%% 1,55un01a/0,n /, /3% Qual0/(Au'an1% D%4a'/5%n/. F,- A>123 Customer Satisfaction Report 3all&% 1,54l%/%- /, '%1,'- /30 0n2,'5a/0,n.

.3 DESIGN AND DEVELOPMENT <EHCLUSION=

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8.> PURCHASIN!

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.4.1 PURC'ASING PROCESS3eaterford Aerospace sall ensure tat purcased product conformsto specified purcase requirements'

3A. sall #e responsi#le for te quality of all products purcased fromsuppliers, including customer-designated sources'

3A. sall evaluate and select suppliers #ased on teir a#ility to supply product in accordance *it 3A. requirements'

QP 06>100 C,,* ,7 S)*& 3a &%%n %/a&l03%- /, 4',0-% 1'0/%'0a 2,'/3% 0n0/0al %l%1/0,n an- %alua/0,n ,2 4',4%1/0% u44l0%'.

QP 06>200 S)*& Q)$*8 R&)&-& 3a &%%n %/a&l03%- /, 4',0-%%n%'al ual0/( '%u0'%5%n/ 2,' u44l0%' ,2 4',-u1/ an- %'01% /, WAI.

QP 06>200 S)*& Q)$*8 R$% 3a &%%n %/a&l03%- /, 4',0-% 1'0/%'0a2,' /3% '%0% an- '%"; %alua/0,n ,2 u44l0%' 4%'2,'5an1%.

Records of te results of evaluations and any necessary actions arisingfrom te evaluation sall #e maintained 1see 6'7'62'

3A. maintains an approved supplier list tat includes supplier scope ofapproval'

Supplier performance sall #e periodically revie*ed as required #y Q$58-955 : Q$ 58-;55' Records of tese revie*s sall #e used as a #asisfor esta#lising te level of controls to #e implemented'

Suppliers tat do not meet requirements sall #e assigned correctiveaction 1see 4'<'72 and=or oter*ise dealt *it in accordance *it terequirements of Q$ 58-;55'

Management sall ensure tat #ot 3A. and suppliers use customer-approved special process sources, *ere required'

e Quality Assurance Director or designee aving responsi#ility forapproving supplier quality systems sall ave te autority todisapprove te use of suppliers, as required'

.4.2 PURC'ASING INFORMATION$urcasing .nformation sall descri#e te product to #e purcased'

3eaterford Aerospace sall ensure te adequacy of specified purcase requirements prior to teir communication to te supplier'

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F,- A>11 P)+$& O;& 3a &%%n %/a&l03%- a /3% 5%an u%- /,4',0-% 4u'13a0n 0n2,'5a/0,n 0n1lu-0n 4',-u1/ ,' %'01% -%1'04/0,n /,u44l0%'.

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.4.3 VERIFICATION OF PURC'ASED PRODUCT

2erification (definition): Confirmation% through the pro*ision of obecti*ee*idence% that specified requirements ha*e been fulfilled

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V%'0201a/0,n 0 1,n-u1/%- /, %nu'% /3a/ 4u'13a%- 4',-u1/ 5%%/ /3%'%u0'%5%n/ 4%1020%- 0n /3% $urcase Order .

V%'0201a/0,n 3all &% /3',u3 0n4%1/0,n an- /3% '%0% ,2 u44l0%' -,1u5%n/a/0,n%.. 1%'/0201a/% ,2 1,n2,'50/( /%/ '%1,'- /a/0/01al '%1,'- 4',1% 1,n/',l'%1,'- %/1.; an- 3all &% 1,n-u1/%- 0n a11,'-an1% 0/3 /3% 2,ll,0n4',1%-u'% a a44l01a&l%:

$= A>10.54 Material Receiving .nspection and Control

&; OI 15>001 Self /ife Material – Receiving .nspection and Control

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F0u'% 8.>. 3a &%%n 4',0-%- /, 0llu/'a/% /3% 4',1% 2l, 2,' /3% %'0201a/0,n,2 4u'13a%- 4',-u1/ an- /3% 0n/%'a1/0,n 0/3 a,10a/%- 4',1%%.

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.5PRODUCTION AND SERVICE PROVISION <EHCLUSION FOR SERVICE=

AI %?1lu-% S%'01% 2',5 /30 %l%5%n/. WAI -,% n,/ %na% 0n ,' 4,% S%'01%1a4a&0l0/0% a/ /30 /05%.

.5.1 CONTROL OF PRODUCTION PROVISION

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1; S4%10al 4',1%% %% 8.<.);.

A** D&$-& 3all &% '%4,n0&l% 2,' a11,un/0n 2,' 4',-u1/ 0n /3%0'4,%0,n.

D&$-& '&$; 3all %nu'% %54l,(%% 1,54l0an1% /, /3% '%u0'%5%n/ ,24',1%-u'% A>6.4 !oreign O#%ect Damage 1!OD2 $revention 0n ,'-%' /,4'%%n/ -%/%1/ an- '%5,% 2,'%0n ,&%1/ 2',5 /3% 4',-u1/0,n 2l,,' -u'0n4',-u1/ '%al0a/0,n.

D&$-& '&$; 3all %nu'% /3% 5,n0/,'0n an- 1,n/',l ,2 u/0l0/0% an-u44l0% %.. a/%' 1,54'%%- a0' 'a54 /05% /anG /%54%'a/u'% %/1.; 0na11,'-an1% 0/3 Sop Order an- a44l01a&l% 4',1%-u'% 0n/'u1/0,n an-/an-a'- /, %nu'% 1,n2,'50/( 0/3 4',1% an- 4',-u1/ '%u0'%5%n/.

A** D&$-& P%',nn%l 3all 1,54l%/% Sop Order %n/'0% a '%u0'%- /,4',0-% %0-%n1% /3a/ all 4',-u1/0,n an- 0n4%1/0,n@%'0201a/0,n ,4%'a/0,n 3a%&%%n 1,54l%/%- a 4lann%- ,' a ,/3%'0% -,1u5%n/%- an- au/3,'0%-.

.5.1.1 PRODUCTION PROCESS VERIFICATION

T& E%&&% D&$-& 3all 4,0/0%l( 0-%n/02( n% an- '%0%-Sop Orders /, %nu'% P',-u1/0,n P',1% V%'0201a/0,n.

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all u% a'%4'%%n/a/0% 0/%5 2',5 /3% 20'/ 4',-u1/0,n 'un ,2 a n% 4a'/ ,'a%5&l( /, %'02( /3a/ /3% 4',-u1/0,n 4',1%% 4',-u1/0,n-,1u5%n/a/0,n an- /,,l0n a'% 1a4a&l% ,2 4',-u10n 4a'/ an- a%5&l0%/3a/ 5%%/ 1u/,5%' '%u0'%5%n/.

P',-u1/0,n P',1% V%'0201a/0,n a1/00/( 3all &% 4%' /3% '%u0'%5%n/ ,20n4%1/0,n 4',1%-u'% A>10.61 !irst Article Conformity .nspection.

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all 1,n-u1/P',-u1/0,n P',1% V%'0201a/0,n 3%n 13an% ,11u' /3a/ 0nal0-a/% /3%,'00nal '%ul/ %.. %n0n%%'0n 13an% 5anu2a1/u'0n 4',1%13an% /,,l0n 13an%;.

T3% Qual0/( Au'an1% D%4a'/5%n/ 3all 5a0n/a0n '%1,'- ,2 P',-u1/0,nP',1% V%'0201a/0,n a1/00/0% %% >.).>;.

.5.1.2 CONTROL OF PRODUCTION PROCESS C'ANGES

$ersons autorized to approve canges to production processessall #e identified'

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e follo*ing personnel are autorized to ma)e or approve production process canges>

9' Director of Quality Assurance7' &ngineering – Cief &ngineer;' Quality Assurance - $roduction Quality Manager 6' &ngineering - Manufacturing Outline $lanner <' Quality Assurance – Quality &ngineer 8' Quality Assurance – Quality ecnician?' Quality Assurance – Cief Auditor

3it te e0ception of te Director of Quality Assurance, cangesmade require approval from a mem#er of te &ngineeringDepartment and Quality Assurance'

A>5.2 M$)7$+)% P*$% 3a &%%n %/a&l03%- an- 4',0-%a--0/0,nal 0n/'u1/0,n '%a'-0n '%u0'%5%n/ 2,' 4',-u1/0,n 4',1%13an% an- 13an% /, 5anu2a1/u'0n 4lann0n 3,4 ,'-%';.

3eaterford Aerospace sall identify and o#tain evidence ofcanges tat require customer and=or regulatory autorityapproval in accordance *it contract or regulatory autorityrequirement 1e'g' !rozen $lanning, Controlled Operations,!racture=!atigue Critical, etc'2'

Canges affecting processes, production equipment, tools and programs sall #e documented' $rocedures sall #e availa#le tocontrol teir implementation'

e results of canges to production processes sall #e assessedto confirm tat te desired effect as #een acieved *itoutadverse effects to product quality'

.5.1.3 CONTROL OF PRODUCTION EQUIPMENT# TOOLS ANDSOFTARE PROGRAMS$roduction equipment, tools and programs sall #e validated prior to use and maintained and inspected periodically accordingto documented procedures'

TM>001 ooling Manual 3a &%%n %/a&l03%- /, 4',0-% 2,' 1,n/',lal0-a/0,n 4'0,' /, u% an- 4%'0,-01 0n4%1/0,n ,2 /,,l u%- 0n /3%4',-u1/0,n ,2 -%l0%'a&l% 4',-u1/.

A>11.4 Quality $rocedure for ooling .nspection 3a &%%n%/a&l03%- /, 4',0-% 2,' 0n4%1/0,n ,2 /,,l 4'0,' /, u%.

QP 09>200 &ngineering $rocedure-Digital $roduct Definition 3a&%%n %/a&l03%- an- 4',0-% 2,' NC 5a130n% 4','a5 al0-a/0,n.

"alidation prior to production use sall include verification of tefirst article 1see 4'7'6'72 produced to te designdata=specification'

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Storage requirements, including periodic preservation=conditioncec)s, ave #een esta#lised for production equipment andtooling in storage'

TM>001 ooling Manual 4',0-% '%u0'%5%n/ 2,' /,,l /,'a%.

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.5.1.4 POST>DELIVERY SUPPORTP,/ -%l0%'( u44,'/ 0 l050/%- /, /3% '%4,'/0n ,2 n,n1,n2,'50n 4',-u1/0-%n/02(0n 2,ll,0n -%l0%'(.

.5.2 VALIDATION OF PROCESSES FOR PRODUCTION PROVISIONVal0-a/0,n -%20n0/0,n;: C,n20'5a/0,n /3',u3 /3% 4',00,n ,2 ,&%1/0% %0-%n1%/3a/ /3% '%u0'%5%n/ 2,' a 4%10201 0n/%n-%- u% ,' a44l01a/0,n 3a% &%%n2ul20ll%-.

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.5.3 IDENTIFICATION AND TRACEABILITY +dentification (definition): 4ny mar&ing applied to an item or its pac&age for the purpose of engineering% manufacturing% or inspection control ,"amples: +temnumber% *endor number% manufacturer<s identification% and inspection symbols-ef 4S.;=: 588=

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T& P,;)+, C,,* D&$-& 3all 5a0n/a0n 1,54l%/%- Sop Orders 4%' /3% '%u0'%5%n/ ,2 4',1%-u'% QP 4.2.4 Control of Records.

.5.4 CUSTOMER PROPERTY

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a; I-%n/0201a/0,n %% 8.<.;K

&; Han-l0n 4a1Ga0n /,'a% an- 4',/%1/0,n %% 8.<.>;K

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-; P'%%n/0,n -%/%1/0,n an- '%5,al ,2 2,'%0n ,&%1/ 4%' 4',1%-u'% A>6.4!oreign O#%ect Damage 1!OD2 $revention>

%; S3%l2"l02% 1,n/',l 4%' OI 15>001 Self-/ife Material-Receiving .nspectionand Control K an-

2; S4%10al 3an-l0n 4%' 1u/,5%' 0n/'u1/0,n.

8.6 CONTROL OF MONITORIN! AND MEASURIN! EQUIPMENT

Measurement ,quipment (definition): Measuring instrument% soft#are% measurementstandard% reference material or au"iliary apparatus or combination thereof to reali'e ameasurement process

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a; Cal0&'a/%- ,' %'020%- ,' &,/3 a/ 4%10201 0n/%'al ,' 4'0,' /, u% aa0n/ 5%au'%5%n//an-a'- /'a1%a&l% /, NISTK 3%'% n, /an-a'- %?0/ /3% &a0 u%- 2,' 1al0&'a/0,n ,'%'0201a/0,n 3all &% '%1,'-%- 0.%. 1al0&'a/0,n 4',1%-u'%;K

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Q)$*8 A)$+& D&$-& Cal0&'a/0,n P%',nn%l 3all 5a0n/a0n /3% '%1all (/%5 2,'5,n0/,'0n an- 5%au'%5%n/ %u045%n/ '%u0'0n 1al0&'a/0,n ,' %'0201a/0,n.

T& Q)$*8 A)$+& D&$-& 3all a% an- '%1,'- /3% al0-0/( ,2 /3% 4'%0,u5%au'0n '%ul/ 3%n /3% %u045%n/ 0 2,un- n,/ /, 1,n2,'5 /, '%u0'%5%n/.

T& Q)$*8 A)$+& D&$-& 3all /aG% a44',4'0a/% a1/0,n ,n /3% %u045%n/ an-an( 4',-u1/ a22%1/%- &( 1al0&'a/%- 5,n0/,'0n an- 5%au'0n %u045%n/ n,n1,n2,'50/(.

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P',1%-u'% QP 11>100 Measurement and est &quipment 3a &%%n %/a&l03%- /,4',0-% u44,'/ /, 5%%/ /3%% '%u0'%5%n/.

".0 MEASUREMENT# ANALYSIS ANDIMPROVEMENT

".1 GENERAL

WAI 3a 054l%5%n/%- /3% 5,n0/,'0n 5%au'%5%n/ anal(0 an- 054',%5%n/ 4',1%%n%%-%-:

a; T, -%5,n/'a/% 1,n2,'50/( /, 4',-u1/ '%u0'%5%n/ %% 9.).>;K

&; T, %nu'% 1,n2,'50/( ,2 /3% QMS %% 9.);K an-

1; T, 1,n/0nuall( 054',% /3% %22%1/0%n% ,2 /3% QMS %% 9.<;.

".2MONITORING AND MEASUREMENT

".2.1 CUSTOMER SATISFACTION

Customer Satisfaction (definition): Customer<s perception of the degree to #hichthe customer<s requirements ha*e been fulfilled

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AI 3all 5,n0/,' 0n2,'5a/0,n '%la/0n /, 1u/,5%' 4%'1%4/0,n a /, 3%/3%' /3%1,54an( 3a 5%/ 1u/,5%' '%u0'%5%n/.

T& P,;)+, C,,* D&$-& 3all 1,54l%/% F,- A>123Customer Satisfaction Report 2,' all un,l010/%- 1,55%n/ -%l0%'%- &(/%l%43,n% %"5a0l an- 2a?; 0n-01a/0% ,2 1u/,5%' a/02a1/0,n. C,54l%/%-Customer Satisfaction Surveys 3all &% 2,'a'-%- /, /3% Q)$*8 A)$+&D&$-& a Mana%5%n/ R%0% In4u/ %% <.6.$;.

T& P,;)+, C,,* D&$-& 3all 2,'a'- a 1,4( ,2 F,- A>126Customer Satisfaction Survey /, all 1u/,5%' 0a %"5a0l 2a? ,' 4,/ 2,'1,55%n/ ,n a ua'/%'l( &a0. R%1,'- ,2 /30 a1/00/( -%/a0l0n -a/% %n/1u/,5%' an- -a/% '%/u'n%- 3all &% '%/a0n%- &( /3% P,;)+, C,,*D&$-& a %0-%n1% ,2 1,54l0an1% /, /30 '%u0'%5%n/. C,54l%/%-Customer Satisfaction Surveys 3all &% 2,'a'-%- /, /3% Q)$*8 A)$+&D&$-& , $ -,*8 @$ a Mana%5%n/ R%0% In4u/ %% <.6.$;.

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9.).) INTERNAL AUDIT

+nternal 4udit (definition): The systematic% independent and documented processfor obtaining audit e*idence and e*aluating it obecti*ely to determine thee"tent to #hich audit criteria are fulfilled> conducted by% and on behalf of theorgani'ation itself

4udit ,*idence (definition): -ecords% statements of fact or other information%#hich are rele*ant to the audit criteria and *erifiable

4udit Criteria (definition): Set of policies% procedures or requirements used as areference against #hich audit e*idence is compared

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4udit Program (definition): Set of one or more audits planned for a specific timeframe and directed to#ards a specific purpose% including all acti*ities necessaryfor planning% organi'ing and conducting the audits

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4udit Scope (definition): ,"tent and boundaries of an audit% generally adescription of the physical locations% organi'ational units% acti*ities and processes subect to audit acti*ity

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Nonconformity (definition): Non3fulfillment of a requirement

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Correction (definition): 4ction ta&en to eliminate a detected nonconformity% ieimmediate correcti*e action

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9.). MONITORIN! AND MEASUREMENT OF PROCESSES

Process (definition): Set of interrelated or interacting acti*ities% #hich transformsinputs into outputs

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Au-0/ Plan

Au-0/ C'0/%'0a

WAI Cu/,5%'R%ula/,'( an-S/a/u/,'(R%u0'%5%n/

P',1% an- P',-u1/P%'2,'5an1%

F'%u%n1(

S1,4%

P%'2,'5 Au-0/ D%G/,4 Au-0/ ,2A44l01a&l%D,1u5%n/

M%%/Au-0/

C'0/%'0a

R%1,'- Au-0/E0-%n1%

P%'2,'5 P',1% Au-0/

C,54a'% Au-0/E0-%n1% /, Au-0/

C'0/%'0a

9.<.) C,''%1/0%A1/0,n

O44,'/un0/0%2,'

I54',%5%n/

Iu% Au-0/R%4,'/

9.<.P'%%n/0%

A1/0,n

<.6.) R%0%In4u/

NO

YES



&; Ealua/% 3%/3%' /3% 4',1% n,n1,n2,'50/( 3a '%ul/%- 0n 4',-u1/n,n1,n2,'50/(K

1; D%/%'50n% 02 /3% 4',1% 1,n2,'50/( 0 l050/%- /, a 4%10201 1a% ,' 3%/3%' 0/1,ul- 3a% a22%1/%- ,/3%' 4',1%% ,' 4',-u1/K an-

-; I-%n/02( an- 1,n/',l an( n,n1,n2,'50n 4',-u1/ %% 9.).> J 9.;

F0u'% 9.). 3a &%%n 4',0-%- /, 0llu/'a/% /3% 4',1% 5,n0/,'0n an-5%au'%5%n/ 2l, an- a,10a/%- 4',1% 0n/%'a1/0,n.

F%)& ".2.3 M,,% $; M&$)&-& ,7 P,+&&

".2.4 MONITORING AND MEASUREMENT OF PRODUCT

Product (definition): -esult of a process

AI 3all 5,n0/,' an- 5%au'% 4',-u1/ 13a'a1/%'0/01 /, %'02( /3a/ 4',-u1/'%u0'%5%n/ %% 8.); 3a% &%%n 5%/.

T& E%&&% D&$-& 3all %nu'% /3a/ 5anu2a1/u'0n 4lann0n SopOrder 0n/'u1/0,n -,1u5%n/ 5%au'%5%n/ '%u0'%5%n/ 2,' 4',-u1/a11%4/an1% /, 5%%/ /30 '%u0'%5%n/. Sop Order 0n/'u1/0,n 3all 0n1lu-%:

a; Ba01 1'0/%'0a 2,' a11%4/an1% an-@,' '%%1/0,n ,2 4',-u1/K

&; W3%'% 0n /3% %u%n1% 5%au'%5%n/ an- /%/0n a'% /, &% 4%'2,'5%-K

1; A 4la1% /, '%1,'- '%u0'%- 5%au'%5%n/ '%ul/ a/ a 50n05u5 0n-01a/0,n ,2a11%4/an1% ,' '%%1/0,n;K an-

" = "

S%l%1/%- P',1%

C,ll%1/ Da/a

M,n0/,' @ R%1,'- P',1%P%'2,'5an1%

P',1% Pa'a5%/%' @C'0/%'0a

C,54a'% C,ll%1/%- Da/a/, P',1% Pa'a5%/%' @

P',1%P%'2,'5an1% M%%/ ,'E?1%%-C'0/%'0a

WAI Cu/,5%' S/a/u/,'( an- R%ula/,'(R%u0'%5%n/

<.6.$ R%0%In4u/

9.<.) C,''%1/0%A1/0,n

Ealua/% 2,'P',-u1/ I54a1/

P',-u1/A22%1/%

-

9. C,n/',l ,2N,n1,n2,'50n

P',-u1/

Ealua/% 2,'A--0/0,nal

P',1% I54a1/

9.<. P'%%n/0%A1/0,n

<.6.$R%0%In4u/

YES

YES

NO

NO



-; An( 4%10201 5%au'%5%n/ 0n/'u5%n/ 1al0&'a/%- -%01%@/,,l; '%u0'%-an- an( 4%10201 0n/'u1/0,n a,10a/%- 0/3 /3%0' u% ,' '%2%'%n1% /, /3%5;.

T& E%&&% D&$-& 3all 0-%n/02( 1'0/01al 0/%5 0n1lu-0n G%(13a'a1/%'0/01 -u'0n /3% %n%'a/0,n ,2 5anu2a1/u'0n 4lann0n an- 4'0,' /, /3%'%l%a% ,2 Sop Orders /, %nu'% /3%0' 1,n/',l an- 5,n0/,'0n 0n a11,'-an1%0/3 1u/,5%' '%u0'%5%n/.

T& E%&&% D&$-& 3all 4,0/0%l( 0-%n/02( n% an- '%0%- SopOrders /, %nu'% P',-u1/0,n P',1% V%'0201a/0,n %% 8.<.$.$; /3',u3 F0'/A'/01l% In4%1/0,n.

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all &% '%4,n0&l% 2,'5,n0/,'0n an- 5%au'0n /3% 13a'a1/%'0/01 ,2 /3% 4',-u1/ 0n a11,'-an1% 0/3Sop Order 0n/'u1/0,n /, %'02( /3a/ 4',-u1/ '%u0'%5%n/ 3a% &%%n 5%/. T3%'%ul/ ,2 4',-u1/0,n 5,n0/,'0n an- 5%au'%5%n/ 3all &% '%1,'-%- 0n /3%4a1%; 4',0-%- 2,' /3% a44l01a&l% ,4%'a/0,n; 0n /3% Sop Order'

P,;)+, D&$-& an- P,+&% D&$-& P%',nn%l 4%'2,'50n5anu2a1/u'0n %'0201a/0,n ,4%'a/0,n a -0'%1/%- &( Sop Order 0n/'u1/0,n3all '%1,'- /3% '%ul/ ,2 u13 5,n0/,'0n an- 5%au'0n a1/00/( 0n /3% 4a1%;4',0-%- 2,' /3% a44l01a&l% ,4%'a/0,n; 0n /3% Sop Order .

M,n0/,'0n an- 5%au'%5%n/ ,2 4',-u1/ 0 1a''0%- ,u/ u4,n '%1%04/ ,2 5a/%'0al-u'0n 4',-u1/ '%al0a/0,n an- a/ /3% 1,n1lu0,n ,2 4',-u1/0,n ,4%'a/0,n 0na11,'-an1% 0/3 Sop Order 0n/'u1/0,n %% 8.$; an- 4%' /3% 2,ll,0n0n4%1/0,n 4',1%-u'%:

a; A>10.54 Material Receiving .nspection and Control

&; A>10.56 .nstructions for .n-$rocess Control and .nspection

1; A>10.5 .nstructions for !inal .nspection

-; A>10.61 !irst Article Conformity .nspection %% 8.<.$.$;

Quality Assurance Department +nspection Personnel may use sampling plansfor recei*ing and in3process inspections% pro*ided such sampling is permitted bycustomer requirements

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all n,/ u% a54l0n-u'0n /3% 20nal 0n4%1/0,n ,2 -%l0%'a&l% 4',-u1/ 0.%. 2ull 0n4%1/0,n $##; ,24a'/ uan/0/( 0 '%u0'%- unl% ,/3%'0% -0'%1/%- &( 1u/,5%' '%u0'%5%n/.

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all n,/ '%l%a% 4',-u1/un/0l /3% 1,54l%/0,n ,2 all '%u0'%- 5%au'%5%n/ an- 5,n0/,'0n a1/00/0%%?1%4/ un-%' /3% '0//%n au/3,'0a/0,n ,2 /3% D&+, ,7 Q)$*8 A)$+&#P,;)+, Q)$*8 M$$%&# , Q)$*8 E%&& . P',-u1/ '%l%a%- 4%n-0n/3% 1,54l%/0,n ,2 all '%u0'%- 5%au'%5%n/ an- 5,n0/,'0n a1/00/0% 3all &%4,0/0%l( 0-%n/020%- /, all, '%1all an- '%4la1%5%n/ 02 0/ 0 u&%u%n/l( 2,un-/3a/ /3% 4',-u1/ -,% n,/ 5%%/ '%u0'%5%n/. T3% -%/a0l 2,' /3% '%l%a% ,24',-u1/ 2,' u% 3all &% '%1,'-%- 0n /3% R%5a'G 1,lu5n 2,' /3% a44l01a&l%,4%'a/0,n; 0n /3% Sop Order .

Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all n,/ au/3,'0%4',-u1/ '%l%a% /, /3% 1u/,5%' un/0l all Sop Order ,4%'a/0,n 3a% &%%na/02a1/,'0l( 1,54l%/%- unl% ,/3%'0% a44',%- &( /3% D&+, ,7 Q)$*8A)$+&# P,;)+, Q)$*8 M$$%&# , Q)$*8 E%&& 0n '0/0n# an- 3%'% a44l01a&l% &( /3% C),-&.

" ># "



Q)$*8 A)$+& D&$-& In4%1/0,n P%',nn%l 3all %nu'% /3a/ all-,1u5%n/ '%u0'%- /, a11,54an( /3% 4',-u1/ %.. 1%'/0201a/% ,2 1,n2,'50/(0n4%1/0,n 13%1Gl0/ %/1.; a'% 4'%%n/ 4'0,' /, -%l0%'(.

C,54l%/%- Sop Orders 1,n/0/u/% %0-%n1% ,2 1,n2,'50/( /, /3% a&,%'%u0'%5%n/.

T& P,;)+, C,,* D&$-& 3all 5a0n/a0n 1,54l%/%- Sop Orders 4%' /3% '%u0'%5%n/ ,2 4',1%-u'% QP 4.2.4 Control of Records.

F0u'% 9.).> 3a &%%n 4',0-%- /, 0llu/'a/% /3% 5,n0/,'0n an- 5%au'%5%n/ ,24',-u1/ 1,n2,'50/( an- a,10a/%- 4',1%%.

F%)& ".2.4 M,,% $; M&$)&-& ,7 P,;)+

".3CONTROL OF NONCONFORMING PRODUCT

" >$ "

8.$ Plann0n ,2P',-u1/

R%al0a/0,n

8.>. V%'0201a/0,n,2 Pu'13a%-

P',-u1/

8.< .$ C,n/',l ,2P',-u1/0,nP',00,n

9. C,n/',l ,2N,n1,n2,'50n

P',-u1/

Sop Order In/'u1/0,n

R%1%00nIn4%1/0,n

C,n/0nu%P',-u1/0,n

P',1%-u'% WA"$#.<>

F,'5 QA"$##9

In"P',1%In4%1/0,n

P',1%-u'% WA"$#.<6

C,54l%/%Pa4%','G

F0nal In4%1/0,n

M%%/A11%4/an1%

C'0/%'0a

M%%/A11%4/an1%

C'0/%'0a

M%%/A11%4/an1%

C'0/%'0a

C,n/0nu%P',-u1/0,n

P',-u1/0,nP',1%%

P',-u1/0,nP',1%%

P',1%-u'% WA"$#.<8

S304 P',-u1/<.6.$ R%0%

In4u/

NO

NO

NO

YES

YES

YES



A** D&$-& 3all %nu'% /3a/ 4',-u1/ 3013 -,% n,/ 1,n2,'5 /, 4',-u1/'%u0'%5%n/ 0 0-%n/020%- an- 1,n/',ll%- /, 4'%%n/ 0/ un0n/%n-%- u% ,' -%l0%'(.

P',1%-u'% QP 13>100 Control of @onconforming $roduct (shall be superseded by QP=0 Control of Nonconforming Product) 3a &%%n %/a&l03%- /, -%20n% /3% 1,n/',l an-'%la/%- '%4,n0&0l0/0% an- au/3,'0/0% 2,' -%al0n 0/3 n,n1,n2,'50n 4',-u1/.

F0u'% 9. 3a &%%n 4',0-%- /, 0llu/'a/% /3% 4',1% 2l, 2,' -%al0n 0/3 n,n1,n2,'50n4',-u1/ an- /3% 0n/%'a1/0,n 0/3 a,10a/%- 4',1%%.

F%)& ".3 C,,* ,7 N,+,7,-% P,;)+

".4ANALYSIS OF DATA

" >) "

9.).>M,n0/,'0n

an-M%au'%5%n/

,2 P',-u1/

9.<.)C,''%1/0%

A1/0,n

N,n1,n2,'50nP',-u1/ D01,%'%-

I-%n/02(N,n1,n2,'50n

P',-u1/

F,- A>11Re%ection ag

R%-"Ta;

S%'%a/%N,n1,n2,'50n

P',-u1/

B,n- H,l- A'%aMRB C'0&;

D,1u5%n/N,n1,n2,'50/(

F,- A>1@onconformance

Report

R%4,'/N,n1,n2,'50/( /,

D04,0/0,nAu/3,'0/(

Cu/,5%'

Qual0/( Au'an1%D%4a'/5%n/

P%'2,'5 C,''%1/0%A1/0,n

D04,0/0,n aD0'%1/%-

9.<.$C,n/0nual

I54',%5%n/



AI D&$-& 3all 1,ll%1/ an- anal(% -a/a /, -%5,n/'a/% /3% u0/a&0l0/( an-%22%1/0%n% ,2 /3% QMS an- /, %alua/% 3%'% 1,n/0nual 054',%5%n/ ,2 /3% %22%1/0%n%,2 /3% QMS 1an &% 5a-%. T30 3all 0n1lu-% -a/a %n%'a/%- a a '%ul/ ,2 5,n0/,'0n an-5%au'%5%n/ an- 2',5 ,/3%' '%l%an/ ,u'1% 0.%. 1u/,5%' 2%%-&a1G;.

D&$-&$* Q)$&*8 T&; A$*8. On a quarterly basis %a13 -%4a'/5%n/ 0ll'%0% 4%'/0n%n/ 1,''%1/0% a1/0,n an- 1u/,5%' 2%%-&a1G. P',-u1/0,n C,n/',l 0ll 4',0-%1,40% ,2 /3% Cu/,5%' Sa/02a1/0,n R%4,'/ WA"$); /3a/ 4%'/a0n /, %a13 -%4a'/5%n/. %(4%',nn%l 2',5 %a13 -%4a'/5%n/ a/ a 50n05u5 -%4a'/5%n/ 5ana%' u4%'0,' an-l%a- 4%',nn%l; 0ll '%0% Cu/,5%' Sa/02a1/0,n R%4,'/ an- N,n1,n2,'5an1% R%4,'/WA"$; 0n ,'-%' /, -,1u5%n/ /'%n-. Ea13 -%4a'/5%n/ 0ll 4',0-% a /'%n- anal(0 '%4,'//, T,4 Mana%5%n/. T30 '%4,'/ 0ll -%/a0l 4%'1%0%- /'%n- a %ll a 4lan /, u/a0n4','% an- 054',% '%1u''0n 4',&l%5. T30 3all 0n1lu-% -a/a %n%'a/%- a a '%ul/ ,22,'5al '%4,'/ an- ,/3%' '%l%an/ ,u'1% %% 9.<.);.

T3% anal(0 ,2 -a/a 3all 4',0-% 0n2,'5a/0,n '%la/0n /,:

%; Cu/,5%' a/02a1/0,n %% 9.).$;K

2; C,n2,'50/( /, 4',-u1/ '%u0'%5%n/ %% 9.).>;K

; C3a'a1/%'0/01 an- /'%n- ,2 4',1%% an- 4',-u1/ %% 9.). J 9.).>;0n1lu-0n ,44,'/un0/0% 2,' 4'%%n/0% a1/0,n %% 9.<.;K an-

3; Su44l0%' %% 8.>;

T3% 0n2,'5a/0,n a/3%'%- 2,' Mana%5%n/ R%0% In4u/ %% <.6.); 3all 1,n/0/u/%u22010%n/ -a/a 2,' anal(0.

P',1%-u'% QP 0">400 Data Analysis 3a &%%n -%%l,4%- /, a0/ 0n /3% anal(0 ,2 -a/a/, u44,'/ 1,n/0nual 054',%5%n/ ,2 /3% QMS.

Anal(0 3all 1,n0/ ,2 a/3%'0n l0G% -%/a0l 0n ,'-%' /, 0-%n/02( /'%n- an- 0-%n/02( 5a,'a'%a ,2 1,n1%'n 0n /3% QMS 2,' 02/ 1,''%1/0,n ,' 054',%5%n/.

".5IMPROVEMENT

".5.1 CONTINUAL IMPROVEMENT

Continual +mpro*ement (definition): -ecurring acti*ity to increase the ability tofulfill requirements

WAI 3all 1,n/0nuall( 054',% /3% %22%1/0%n% ,2 /3% QMS /3',u3 /3% u% ,2/3% ual0/( 4,l01( %% <.; ual0/( ,&%1/0% %% <.>.$; au-0/ '%ul/ %%9.).); anal(0 ,2 -a/a %% 9.>; 1,''%1/0% a1/0,n %% 9.<.); 4'%%n/0% a1/0,n%% 9.<.; an- 5ana%5%n/ '%0% %% <.6;.

F0u'% 9.<.$ 3a &%%n 4',0-%- /, 0llu/'a/% /3% 4',1% 2l, an- /3% 0n/%'a1/0,n0/3 a,10a/%- 4',1%%.

" > "



F%)& ".5.1 C,)$* I-,?&-&

".5.2 CORRECTIVE ACTION

Correcti*e 4ction (definition): 4ction to eliminate the cause of a detectednonconformity or other undesirable situation in order to pre*ent recurrence

D&$-& '&$; 3all /aG% a1/0,n /, %l050na/% /3% 1au% ,2 n,n1,n2,'50/0%0n ,'-%' /, 4'%%n/ '%1u''%n1%.

C,''%1/0% a1/0,n 3all &% a44',4'0a/% /, /3% %22%1/ ,2 /3% n,n1,n2,'50/0%%n1,un/%'%-.

P',1%-u'% QP 14>100 Corrective Action 3a &%%n %/a&l03%- /, -%20n%'%u0'%5%n/ 2,':

a; R%0%0n n,n1,n2,'50/0% 0n1lu-0n 1u/,5%' 1,54la0n/;K

&; D%/%'50n0n /3% 1au% ,2 n,n1,n2,'50/0%K

1; Ealua/0n /3% n%%- 2,' a1/0,n /, %nu'% /3a/ n,n1,n2,'50/0% -, n,/'%1u'K

-; D%/%'50n0n an- 054l%5%n/0n a1/0,n n%%-%-K

" >> "

<. Qual0/(P,l01(

<.6Mana%5%n/

R%0%

9.<.)P'%%n/0%

A1/0,n

9.<.)C,''%1/0%

A1/0,n

9.> Anal(0 ,2Da/a

9.).) In/%'nalAu-0/

<.>.$ Qual0/(O&%1/0%

<.6.) R%0%Ou/4u/

<.6.$ R%0%In4u/

C,550/5%n/ /,C,n/0nuall( I54',%/3% E22%1/0%n% ,2

/3% QMS an-a,10a/%- 4',1%% I54',%5%n/ 5a-% /,

a/02( ,' %?1%%-Qual0/( O&%1/0%

A1/0,n TaG%n /,P'%%n/ O11u''%n1%

A1/0,n TaG%n /,P'%%n/ R%1u''%n1%

R%ul/ ,2 Anal(0R%ul/0n In

I54',%5%n/;

O44,'/un0/0% 2,'I54',%5%n/

I-%n/020%-

R%1,55%n-a/0,n 2,'I54',%5%n/

I54',%5%n/ ,2 /3%E22%1/0%n% ,2 /3%

QMS an- I/ P',1%%

I54',%5%n/ ,2P',-u1/ R%la/%- /,

Cu/,5%'R%u0'%5%n/

C,n/0nualI54',%5%n/



%; R%1,'- ,2 /3% '%ul/ ,2 a1/0,n /aG%nK

2; R%0%0n /3% %22%1/0%n% ,2 /3% 1,''%1/0% a1/0,n /aG%nK

; Fl,0n -,n 1,''%1/0% a1/0,n '%u0'%5%n/ /, a u44l0%' 3%n 0/ 0-%/%'50n%- /3a/ /3% u44l0%' 0 '%4,n0&l% 2,' /3% n,n1,n2,'50/(K

3; S4%10201 a1/0,n 3%'% /05%l( an-@,' %22%1/0% a1/0,n a'% n,/ a130%%-an-

0; D%/%'50n0n 02 a--0/0,nal n,n1,n2,'50n 4',-u1/ %?0/ &a%- ,n /3%1au% ,2 /3% n,n1,n2,'50/0% an- /aG%n 2u'/3%' a1/0,n 3%n '%u0'%-.

F0u'% 9.<.) 3a &%%n 4',0-%- /, 0llu/'a/% /3% 4',1% 2l, an- /3% 0n/%'a1/0,n0/3 a,10a/%- 4',1%%.

F%)& ".5.2 C,&+?& A+,

".5.3 PREVENTIVE ACTION

P'%%n/0% A1/0,n -%20n0/0,n;: A1/0,n /, %l050na/% /3% 1au% ,2 a 4,/%n/0aln,n1,n2,'50/( ,' ,/3%' un-%0'a&l% 4,/%n/0al 0/ua/0,n /, 4'%%n/ ,11u''%n1%.D&$-& '&$; 3all /aG% a1/0,n /, %l050na/% /3% 1au% ,2 4,/%n/0al

" >< "

9.).) In/%'nalAu-0/

9.).$ Cu/,5%'Sa/02a1/0,n

9.). M,n0/,'0nan-

M%au'%5%n/ ,2P',1%

9.). M,n0/,'0nan-

M%au'%5%n/ ,2P',-u1/

9. C,n/',l ,2N,n1,n2,'50n

P',-u1/

N,n1,n2,'50/(/, R%u0'%5%n/

D01,%'%-

R%u%/C,''%1/0%

A1/0,n

F,'5 #9"<)#"$C,''%1/0%

A1/0,n R%4,'/

C,''%1/0%A1/0,n

R%4,n%

I55%-0a/%C,''%1/0%

A1/0,n

R,,/ Cau% ,2/3%

N,n1,n2,'5an1%

A1/0,n TaG%n/, P'%%n/R%1u''%n1%

R%0%A11%4/a&0l0/( ,2/3% C,''%1/0%

A1/0,nR%4,n%

F,ll,"U4 /,V%'02(

C,''%1/0%A1/0,n

E22%1/0%n%

Cl,% E22%1/0%C,''%1/0%

A1/0,n

I54a1/ ,2 allI-%n/020%-

Cau% an- /3%R,,/ Cau%

O&%1/0%E0-%n1%

9.).$

9.).)

9.).>

9.).

9.<.$ C,n/0nualI54',%5%n/

9.<.P'%%n/0%

A1/0,n

A11%4/a&l%

E22%1/0%

R%"Iu%C,''%1/0%

A1/0,n

R%"Iu%C,''%1/0%

A1/0,n

NO

NO

YES

YES

<.6.$R%0%In4u/



n,n1,n2,'50/0% 0n ,'-%' /, 4'%%n/ /3%0' ,11u''%n1%. P'%%n/0% a1/0,n 3all &%a44',4'0a/% /, /3% %22%1/ ,2 /3% 4,/%n/0al 4',&l%5.

P',1%-u'% QP 14>200 $reventive Action 3a &%%n %/a&l03%- /, -%20n%'%u0'%5%n/ 2,':

a; D%/%'50n0n 4,/%n/0al n,n1,n2,'50/0% an- /3%0' 1au%K

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APPENDIH A. REQUIRED QMS DOCUMENTS

A.1 P,+&;)& &)&; @8 AS9100C

C*$)& R&)&; P,+&;)&<=4.2.3 QP 05>100 Document Control 4.2.4 QP 16>100 Control of Records".2.2 QP ".2.2 .nternal Audit ".3 QP 13>100 Control of @onconforming $roduct ".5.2 QP 14>100 Corrective Action".5.3 QP 14>200 $reventive Action

A.2 A;;,$* <I-*&;= P,+&;)& &)&; @8 QMS>001

Clau% P',1%-u'%6.).) QP 6.).) C,54%/%n1% T'a0n0n an- Aa'%n%6.).) HR"##$ Hu5an R%,u'1% Manual 2,' +,& D%1'04/0,n

APPENDIH B. REQUIRED RECORDS

R&+,; &)&; @8 AS9100C $?& @&& )$@*8 ;&7&; & & ,7 -$)$*.

" >9 "



APPENDIH C. TRAINING REQUIREMENTS

QP 1">100 raining

OI 1">001 raining $lan

A>1".5 raining, Qualification : Certification of @ondestructive esting $ersonnel

A>1".9 raining Requirements for Quality $ersonnel

A>1".10 raining Requirements for Mas) Dept' $ersonnel

A>1".11 raining Requirements for Scri#e $ersonnel

A>1".12 raining Requirements for Cem-Mill $ersonnel

A>1".13 raining Requirements for $rocess $ersonnel

A>1".14 raining Requirements for &ngineering Dept' $ersonnel

A>1".15 raining Requirements for 3areouse Dept' $ersonnel

A>1".16 raining Requirements for Contracts $ersonnel

A>1".1 raining Required for Customer Representative $ersonnel

A>1".1" raining Requirements for ransportation $ersonnel

A>1".19 raining Requirements for Manufacturing Outline $lanner

A>1".20 raining Requirements for /a# Cemist

A>1".21 raining Requirements for .nternal Auditors

A>1".23 raining Requirements for !a#rication $ersonnel

A>1".24 raining and +o# Requirements for Supervisor

" >= "



BIBLIOGRAP'Y AS=$## Qual0/( Mana%5%n/ S(/%5 R%u0'%5%n/ 2,' A0a/0,n S4a1% an- D%2%n% O'an0a/0,n

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ISO =### Qual0/( Mana%5%n/ S(/%5 Fun-a5%n/al an- V,1a&ula'(

ISO =##$ Qual0/( Mana%5%n/ S(/%5 R%u0'%5%n/

ISO =##> Mana0n 2,' /3% Su/a0n%- Su11% ,2 an O'an0a/0,n A Qual0/( Mana%5%n/ A44',a13

ISO $###$ Qual0/( Mana%5%n/ Cu/,5%' Sa/02a1/0,n !u0-%l0n% 2,' C,-% ,2 C,n-u1/ 2,' O'an0a/0,n

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ISO $###> Qual0/( Mana%5%n/ Cu/,5%' Sa/02a1/0,n !u0-%l0n% 2,' M,n0/,'0n an- M%au'0n

ISO $###< Qual0/( Mana%5%n/ S(/%5 !u0-%l0n% 2,' Qual0/( Plan

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ISO $##$< Qual0/( Mana%5%n/ !u0-%l0n% 2,' T'a0n0n

ISO $<>9="$ In2,'5a/0,n an- D,1u5%n/a/0,n R%1,'- Mana%5%n/ Pa'/ $: !%n%'al

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DOCUMENT C'ANGE REQUEST FORMINSTRUCTIONS

$. T3% 4'%4a'0n a1/00/( P',1%-u'% P'%4a'%- B(@W'0//%n B(; 5u/ 1,54l%/% &l,1G $ ) an- 9. In &l,1G $ &,/3 /3%-,1u5%n/ nu5&%' an- /3% '%00,n l%//%' 3,ul- &% 0%n.

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I RECOMMEND AC'ANGE

1. DOCUMENTNO.

QMS"##$

2. DOCUMENT DATE <--/;;/8888=#$@$6@)#$)

3. DOCUMENT TITLEQUALITY MANUAL FOR SYSTEMS MANA!EMENT

4. NATURE OF C'ANGE<I;&78 $$%$ )-@& $; +*);& ,,&; &?,# 7 ,@*&. A$+ &$ && $ &&;&;.=

5. REASON FOR RECOMMENDATION

6. SUBMITTER$. PRINT NAME @. DEPARTMENT

+. CONTACT INFORMATION . DATE SUBMITTED <--/;;/8888=

". PREPARING ACTIVITY $. NAME

QA DEPARTMENT +,3n D. S/%%n C30%2 Au-0/,'@. TELEP'ONE EHT.

>$9+. DEPARTMENT

QAIF YOU DO NOT RECEIVE A REPLY IT'IN 45 DAYS# CONTACT( T,-- W%&/%' D0'%1/,' ,2 Qual0/( Au'an1% T%l. E?/. #>

FORM QA 1001 <03/29/2011=

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<T'IS PAGE INTENTIONALLY LEFT BLAN FOR FORMATTING PURPOSES=

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