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WELCOME

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LETS KNOW EACHOTHER

ICE BREAKER

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Title : Quality InductionDuration : Minimum 1 hr.

Presenter : Mr. ..

PROGRAM DETAILS

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PROGRAM OBJECTIVE

The objective of this course is

to provide basic awareness,

knowledge and understanding

about Quality Management

System and its aspects.

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OUR JOB 1

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We committed to create and maintain such an

environment in which, one can develop skills andknowledge for Quality. We believe that everyone is

equally important in this process of continual

improvement.

MANAGEMENT COMMITMENT

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QUALITY POLICY

We are committed to provide quality services

and products to its customers by complying

with their requirements and continually

improving the effectiveness of its Quality

Management Systems

We will strive to achieve this by focusing on

Customer Satisfaction

Continual support to skill development

Continual review of Quality Management

System

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QUALITY OBJECTIVES

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A conceptual benchmark intended to judge

anything for its

Fitness to purpose and

Degree of satisfaction achieved

QUALITY?

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=TgNqWFHecoAGBM&tbnid=kxrcay0NRFwnIM:&ved=0CAUQjRw&url=http://theoplife.com/a-super-balance/&ei=lR4LUs_LJeuiige31IHgAw&bvm=bv.50723672,d.aGc&psig=AFQjCNHXh9fISuKOOW8fiZg6fy0K_CeQLA&ust=1376546726745448

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ASPECTS OF QUALITY

Quality Control

Quality Assurance

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=heBqNX7VE8mDyM&tbnid=CmPpoDgbJj385M:&ved=0CAUQjRw&url=http://njgdjs.en.made-in-china.com/product/jqenxAMugKht/China-Bridge-and-Road-Testing.html&ei=lSELUpfXNIP1iQeFnIHoCQ&psig=AFQjCNFFg8sXazPpyBxqqUeCo2Y6SMIUbg&ust=1376547565616295

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QUALITY ASSURANCE ?

Demonstration of planned and systematicactions to ensure that the finished product

meet Customer requirements.

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QUALITY CONTROL ?

Inspection and test activities performed at thepreset checkpoints to ensure that the

completed work conforms to the requirements.

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=heBqNX7VE8mDyM&tbnid=CmPpoDgbJj385M:&ved=0CAUQjRw&url=http://njgdjs.en.made-in-china.com/product/jqenxAMugKht/China-Bridge-and-Road-Testing.html&ei=lSELUpfXNIP1iQeFnIHoCQ&psig=AFQjCNFFg8sXazPpyBxqqUeCo2Y6SMIUbg&ust=1376547565616295

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DIFFERENCEQA QC

Process Product

Proactive Reactive

Staff Function Line FunctionPrevent Defects Find & Correct Defects

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=heBqNX7VE8mDyM&tbnid=CmPpoDgbJj385M:&ved=0CAUQjRw&url=http://njgdjs.en.made-in-china.com/product/jqenxAMugKht/China-Bridge-and-Road-Testing.html&ei=lSELUpfXNIP1iQeFnIHoCQ&psig=AFQjCNFFg8sXazPpyBxqqUeCo2Y6SMIUbg&ust=1376547565616295

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QMS ?

A System which is developed, maintained and

improved by the Organization to ensure that all

the processes are defined and controlled.

QUALITY MANAGEMENT SYSTEM

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MODEL OF A PROCESS BASED

QUALITY MANAGEMENT SYSTEM

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WHY QUALITY

MANAGEMENT SYSTEM?

To Direct and Control Functional Operations

Demonstrate Companys ability to provide

consistent product

To enhance Customer Satisfaction

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=Woh4QKrBAi-LJM&tbnid=jRBMyB_QeDGnOM:&ved=0CAUQjRw&url=http://askforit.org/ask-us/&ei=gSULUvjIFeeTiAf_64CQAQ&bvm=bv.50723672,d.aGc&psig=AFQjCNEGqi3CxTWIMOLNT4Q7xB5r-oRmzw&ust=1376548602091014

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QMS STRUCTURE

Corrective & Preventive Action

Management Commitment

Management Representative

Process Identification Procedure Development Training Programs Internal Audit

Continual Improvement

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QMS CERTIFICATION

ISO 9001: 2008

International Standard for Quality

Management System Requirements

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CERTIFICATION DETAILS

Received in:

Renewed in:

Certified by:

Accreditation

Logo

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QMS DOCUMENTATION

LEVEL 3

LEVEL 1

LEVEL 2

LEVEL 4

4 Levels of Documentation

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Define CompanysQuality & HSE Policies

Define QHSEMS and its Scope

Outlines Top Management Commitment

Level - 1

QHSE MANUAL

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Documented Procedures to control functionaloperations

Demonstrate the flow of processes in the

Organization

Level - 2

MANAGEMENT SYSTEM PROCEDURES

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PROJECT QUALITY PLANLevel - 3

Documented Plan for QMS implementation

at the project

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QUALITY ASSURANCE PROCEDURES

Level - 3

Process Defining Procedures

Proactive in Nature

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QA PROCEDURES (Examples)

Level - 3

Control of Documents

Control of Records

Control of Shop Drawings etc.

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QUALITY CONTROL PROCEDURES

Level - 3

Activity based procedures Reactive in nature

Define technical requirements of the productwith preset checkpoints

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QC PROCEDURES (Examples)

Level - 3

Roads

Excavation

Filling & Backfilling

Concreting etc.

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QUALITY CONTROL PLAN

Outlines the Inspection & Test Points of an

activity

Outlines the type of Inspection & Test

required for an Activity

Outlines the Technical Requirements of anactivity

Level - 3

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CHECKLISTS / FORMATS

Level - 4

Standard Information & Record Sheets

Track & Trace Product / Service Activities

after completion

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OUR AIM

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=FWOtcp4sHwo4NM&tbnid=OyfrQkHlQn_S_M:&ved=0CAUQjRw&url=http://www.nsafs.co.uk/productsandservices/online-products/right-first-time/&ei=_V0LUou6GML-iAfNn4DQBg&bvm=bv.50723672,d.dGI&psig=AFQjCNF2uaPYlJ92FCiXpD4CBjNSEM6wWw&ust=1376563059273499

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SPREAD THE WORD

APPLY AND DISSEMINATE WHAT YOU HAVELEARNT IN THIS COURSE WHEN YOU GO TO

YOUR PLACE OF WORK

IT WILL HELP TO IMPROVE THE SYSTEM ANDENHANCE THE SKILLS OF INDIVIDUALS.

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THANK

YOU