“Life is not measured by

the breathes you take,

but by the moments that

take your breathe away.”

George Carlin

What will

you do?

KEEP CLIMBING THE NQF

By

Leonie Hall

KEEP CLIMBING THE NQF

What will

you do?

‘Quality’ is a key concept in education and training.

Learners in a system know that the inherent

requirement from them is

effort – and they want to

know it’s worth it.

QUALITY LANDSCAPE

Assurance activities

assuring the quality of

products and services at

the time of production or

delivery.

(Paraphrased from Quality Management Systems for ETQA’s, pages 6 and 7)

Audits activities

undertaken to measure

the quality of products or

services already made or

delivered.

Control undertaken by

the person(s) who make

the product, or deliver the

service, for internal

purposes.

An outline of processes and procedures

that foster the implementation of quality

management within organisations

QUALITY MANAGEMENT SYSTEMS

Quality Management System Guide by Leonie Hall

FOCUS

Quality Management System Guide by Leonie Hall

“The combination of

processes used to

ensure that the

degree of excellence

specified is

achieved.”

The ETQA Regulation (R1127)

Meet the Criteria

Leadership, commitment and the active involvement of management

are essential for developing and maintaining an effective and efficient

quality management system.

Enhance learning in South Africa by increasing the number of learners, the frequency of learning, and the relevance and durability of what is

learned

Establish a framework of

qualifications and standards that are relevant, credible

and accessible

‘QUALITY’ in the TQM,

SAQA and NQF sense

MANAGEMENT COMMITMENT

Quality Management System Guide by Leonie Hall

BUSINESS PLAN

Vision

Mission

Core business

activities

Objectives

Values and

Organisational Culture

Success indicators - efficiency

and effectiveness

A marketing strategy/plan

(Products/Price/Place/Promotion)

A three-to-five year financial

projection.

Human resources required

Equity Plan

Capital resources required

Sustainability and growth

plan using SWOT

Research and

Development

Quality Management System Guide by Leonie Hall

BUSINESS SYSTEM POLICIES

Quality Management System Guide by Leonie Hall

Reporting

Client and

MarketingFinance

Adminis-

tration

Human

Resources

Business

Systems

FINANCIAL MANAGEMENT POLICY

FINANCIAL PROCEDURES

BUDGET

Quality Management System Guide by Leonie Hall

STAFF PERFORMANCE

PROCEDURE

STAFF RECRUITMENT & SELECTION

PROCEDURES

HUMAN RESOURCES

POLICY AND PROCEDURE

LIST

HUMAN RESOURCE MANAGEMENT

STAFF TRAINING & DEVELOPMENT

PROCEDURE

STAFF GRIEVANCE & DISCIPLINARY

PROCEDURE

Quality Management System Guide by Leonie Hall

ADMINISTRATION

POLICY

Day-to-day administrative procedures –

Stationery - Knowledge and

Information Management manual and

electronic - Provision of Physical

Resources - Documentation and Record

keeping - Filing systems - Occupational

Health and Safety - Security of

information - Copyright - Stock control -

Control of staff records

Quality Management System Guide by Leonie Hall

Stock purchase, issue and control - Tenders

- Training materials purchase - Training

equipment bookings - Manual filing system -

Electronic filing system - Back up of

computer data - Access of computer data -

Outgoing mail and courier services -

Control of staff records - Booking training

venues - Emergency procedures

ADMINISTRATION

PROCEDURE

Quality Management System Guide by Leonie Hall

MARKETING POLICY

1. Relate Lr needs to current and future labour market needs, demographics,

business and further skills development opportunities.

2. Promotion and effective communication of Products and Services, including

clear, accurate information about content, delivery, assessment, guidance

and learner support.

3. Continual review of Products and Services offered for sustained suitability

and applicability.

4. Maintenance of, and access to, a comprehensive and current data base,

including education and training and relevant labour market information, for

use by all Lrs.

5. Synergy with other education and training organisations, and local

employment organisations.

Quality Management System Guide by Leonie Hall

PURPOSE OF MARKETING

PROCEDURESMarketing procedures are established to:

1. Keep the Customer central to business activities.

2. Drive the potential of existing Customer-base to its fullest extent

3. Support skills development needs based upon industry-related Workplace

Skills Plans published by Sector Education and Training Authorities

4. Identify market sectors where Marketing efforts can be most effective

5. Establish and pre-empt competitor activity

6. Out-perform our competitors in our particular fields of expertise

7. Underpin the Company Vision, Mission and Business Philosophy

Quality Management System Guide by Leonie Hall

CLIENT AND MARKETING POLICY

1. Explains how providers communicate with Customers

2. Explains how providers manage verbal and written Customer enquiries and

complaints

3. Explains all the endeavours the provider will undertake to ensure Customer

satisfaction

4. Explains how Customer Surveys will be conducted and what will be done

with the outcomes of this survey

5. Describes how the business will communicate with its stakeholders

6. Describes marketing tools the business will use, the target market it is

intended to reach, and when each tool will be used

7. Explains how the business is to be branded

Quality Management System Guide by Leonie Hall

REPORTING

POLICY

REPORTING

PROCEDURES

Quality Management System Guide by Leonie Hall

TRAINING SYSTEM POLICIES

Quality Management System Guide by Leonie Hall

Monitoring,

Reporting &

Remediation

AssessmentsWorkplace

Management

Learner

Management

Learning

Programs

Training

Systems

Purpose?

ELEMENTS OF THE

TRAINING SYSTEMElement Role it plays

Programme

Development,

Delivery and

Evaluation

• Sets the framework to be used when designing training programmes

• Shows the alignment of training to NQF principles

• How to design learning programme strategies, clearly outlining learning and assessment

methodologies

Learner

Management

• Provides the ability to trace the learner from entry - through training - assessment – exit point.

• Manages learner progress during the learning by the use of feedback and reporting.

• How the organization addresses learners with special needs

Workplace

Management

• Roles and responsibilities of the provider in the workplace.

• It clarifies the mentoring and coaching of learners ensuring that workplace learning is

structured

Assessment

Management

• The framework for ways in which assessments will be conducted, by whom and when.

• Details the assessment process, the assessment instruments, the requirements of the role-

players in the assessment, the evaluation of the evidence provided, feedback to learners and

assessment appeals.

• The organizations approach to RPL

ELEMENTS OF THE

TRAINING SYSTEMElement Key elements

Programme

Development,

Delivery and

Evaluation

• Need for the programme is established, becomes demand driven

• Designing a curriculum

• Designing learning materials

• Networking with industry employers

Learner

Management

Workplace

Management

• Roles and responsibilities of employer, provider and learner

• Matching of learner and mentor

• Guiding the mentoring process and feedback

Assessment

Management

• Assessment strategy

• Assessment process

• Assessment procedures

• Instruments

• Feedback

• Registration of assessors and moderators and verifiers

• Learner recruitment

• Learner selection

• Learner induction

• Learner feedback

• Learner records

• Learner Progress reports

• Learner exit

MONITORING AND EVALUATING THE QMS

Objectives Quality

Indicators

Measures Targets

FEEDBACK

LOOPefficiency

and effectiveness

How improvements are

operationalised

Learning Programme Delivery Guide by Leonie Hall22

Entrench Life-long Learning Prnciples

Describing Aims, Objectives and Purpose

Core Criterion 4

ProgrammeDelivery

CONTEXTUALISING LEARNING PROGRAMMES

special language,

literacy and numeracy

requirements

learning styles

workplacedisabilities

learners who are unable to access

the planned environment

age groups and levels of

experience

The process of modifying a learning program and making it meaningful to individual learners.

DEVELOPMENT STAGES OF A LEARNING PROGRAMME

• Purpose

• Target group, needs & characteristics

• Outcomes /benchmarks to be achieved

• Activities

• Learning styles

• Assessment methods

• Delivery modes

• Existing resources

• Learning resources to be developed

• Work-based tasks

• On-the-job-training

The

following

should be

included in

the learning

program:

LEARNER MANAGEMENT SYSTEMS

Learner Policies

Policies and procedures for the

selection of learners are outlined,

and how they are given guidance

and support.

FOCUS

• How do you ensure Learner and

client satisfaction?

• What principles will you entrench in

staff and Learners?

• How will you create and ensure

value for all stakeholders?

• What can you do to compete

against established organisations?

Create a Policy

Framework

emphasizing

Quality and

Value

“The value chain identifies where the value is added

in an organisation and links the process with the

main functional parts of the organisation”.

Lynch [2006]

Who defines

value?

POLICY ON MANAGING WORKPLACE LEARNING INCLUDING MENTORING

• Role of the Workplace Training

Committee/Manager

• Internal and external mentors

• Induction of the learner into the

workplace

• Learner records in the

workplace

Learner Management System & Policy Guide by Leonie Hall

PROCEDURE TO MENTOR

LEARNERS

1. Appointment of mentors

2. Matching of mentor to learner

3. Prepare a Mentor Guide

4. Mentor meetings and feedback

5. Monitoring the learner’s progress

These slides were extracted from the QMS, Programme delivery and Learner management systems presentation by

Leonie Hall

Quality Management System Guide by Leonie Hall

More Information

Articles about the overarching

approach to accreditation:• Quality Management Systems and value in learning

environments

• SAQA’s policy guide on Quality Management Systems

• Begin the SETA Accreditation Process

• Compiling Evidence for SETA Accreditation

• SETA Monitoring and Evaluation Tool for Full

Accreditation

• Qualifications, Fraud and Disputed Credits

• SETA Websites list

Articles about programme delivery and

learner management• Designing Specific Outcome Aligned Activities

• RPL Policy, Evidence Analysis and Assessor Roles

• RPL is the Recognition of Prior Learning

• http://www.slideshare.net/LeonieHall1/rpl-recognition-

of-prior-learning-process

• http://www.slideshare.net/LeonieHall1/nqf-qualification-

levels

• How to Recruit Unemployed Candidates for

Learnerships

QMS, Programme delivery and Learner Management Guide by Leonie Hall Version 2

SETA Trends 2016

• All SETAs Bursary allocations for 2016

• AGRISETA learning programme allocations

• SERVICESSETA learning program allocations

• BANK SETA, FASSET and INSETA learning

program allocations

• CHIETA Learning Allocations for 2016

• Construction Education and Training Authority

(CETA) Apprenticeships

• HOT LIST! Current SETA Learnership Priorities

• Limited SETA Skills Program Allocations for

2016

• Learning programs prioritised by the

CATHSSETA for 2016

• MICT SETA Learning Program Allocations for

2016

• Mining Qualification Training Allocations for

2016 "lol"

• W&RSETA Biggest Training Allocation for 2016

Quality Management System Guide by Leonie Hall

Products and

Services

ETQA CoachingCoaching sessions are offered via skype

or google hangouts.• Accreditation coaching

Weekly, fortnightly or monthly coaching sessions

focussing on your accreditation strategy ensuring

project goals are met.

• Management Coaching for accredited organisations

For teams or indivuduals steering training delivery

goals. We talk strategy, performance and business

evelopment.

Team workshop and

coaching sessions can be

arranged on-site upon

request.

Customised policy, procedure and

strategy tools are available from R200

QMS, Programme delivery and Learner Management Guide by Leonie Hall Version 2

Mock accreditation desktop

evaluation & reportWant fresh eyes to evaluate if your policy &

procedure framework is in order?

With an experienced moderator and HR

practitioner, we review your systems providing a

robust evaluation experience.

We cannot guarantee accreditation, but we can

prepare you so that potential problems are spotted

and your opportunities strengthened.

Workshops

covering any

aspect of

accreditation can

be

Tailored to

organisations.

R6 000Desktop review

includes• 1 ½ hr skype

consult.

• Report turnaround time: 48

hours.