QualityQuality

Quality: definitionQuality: definition (ISO 8402/ISO 9000(ISO 8402/ISO 9000))

““Quality is the totality of features and Quality is the totality of features and characteristics of a product or service characteristics of a product or service that bear on its ability to satisfy stated that bear on its ability to satisfy stated or implied needs”or implied needs”

Quality means ....Quality means ....

freedom from deficienciesfreedom from deficiencies ‘‘doing it right the first time’doing it right the first time’ client satisfactionclient satisfaction satisfaction of all employees (all project satisfaction of all employees (all project

stakeholders)stakeholders) continously improving performancecontinously improving performance

reduce costsreduce costs

repeat businessrepeat business

staying competitivestaying competitive

Quality & GradeQuality & Grade

QualityQuality

− − The degree to which a set of inherent The degree to which a set of inherent characteristics fulfill requirementscharacteristics fulfill requirements

− − Stated and implied needs are the Stated and implied needs are the inputs to developing project inputs to developing project requirementsrequirements

− − Turn stakeholder needs, wants, and Turn stakeholder needs, wants, and expectations into requirements expectations into requirements (stakeholder analysis – project scope (stakeholder analysis – project scope management)management)

Quality & GradeQuality & Grade

GradeGrade − − A category assigned to A category assigned to

products or services products or services having the same having the same functional use by different functional use by different technical characteristics technical characteristics (low quality is always a (low quality is always a problem, low grade may problem, low grade may not be)not be)

QualityQuality & Grade & Grade

Must not be confused with Must not be confused with gradegrade (class) (class)

Grade is a category or rank given to entities Grade is a category or rank given to entities having the same functional use but different having the same functional use but different technical characteristicstechnical characteristics

SuccessSuccess

GlobalisationGlobalisation

CompetitionCompetition

Customer requirementsCustomer requirements

Constant changeConstant change

The global business environment

continous continous improvement !improvement !

Quality Control: Inputs, Tools & Quality Control: Inputs, Tools & Techniques, and OutputsTechniques, and Outputs

Quality Assurance: Inputs, Tools & Quality Assurance: Inputs, Tools & Techniques, and OutputsTechniques, and Outputs

QC & QAQC & QA Quality Control (QC):Quality Control (QC): A set of activities or techniques whose purpose A set of activities or techniques whose purpose

is to is to ensureensure that all quality requirements are being met by monitoring that all quality requirements are being met by monitoring of processes and solving performance problemsof processes and solving performance problems Monitoring work resultsMonitoring work results Inspections and testsInspections and tests

Quality Assurance (QA):Quality Assurance (QA): A set of activities or techniques whose A set of activities or techniques whose purpose is to purpose is to demonstratedemonstrate that quality requirements are met. QA should that quality requirements are met. QA should give confidence that quality requirements are being metgive confidence that quality requirements are being met Prepare quality plansPrepare quality plans AuditsAudits TrainingTraining etc.etc.

QC ~ detecting errors

QC ~ detecting errors

QA ~ eliminating errors

QA ~ eliminating errors

““Getting it right first time”

Getting it right first time”

Quality hieraQuality hierarrchychy

TOTALQUALITY

MANAGEMENT

QUALITYASSURANCE

QUALITY CONTROL

INSPECTION AND TESTING = Data collection, creation of = Data collection, creation of records ...records ...

= Detection of defects according = Detection of defects according to quality plan, categorisation, to quality plan, categorisation, statistical techniques ...statistical techniques ...

= Prevention of defects through = Prevention of defects through management and procedures to management and procedures to ‘build in’ quality into the production ‘build in’ quality into the production system system make make quality systemquality system

= ensuring continous improvement of the = ensuring continous improvement of the performance of all activities, for benefit of performance of all activities, for benefit of all customers and employeesall customers and employees

DEFECTS DETECTIONDEFECTS DETECTION

DEFECTSDEFECTS

PREVENTIONPREVENTION

CONTINOUSCONTINOUS

IMPROVEMENTIMPROVEMENT

Continous improvementContinous improvement

Quality systemsQuality systems

A quality system is the organisational structure, A quality system is the organisational structure, responsibilities, procedures, responsibilities, procedures, processprocesses and es and resources for implementing quality resources for implementing quality managementmanagement

It prescribes processes, not product or technical It prescribes processes, not product or technical detailsdetails

The system is controlled through a The system is controlled through a documentation hierarchydocumentation hierarchy

Quality systemsQuality systems

The purpose is to ensure every time a process is performed, the same information, methods, skills and controls are used in a consistent manner

• A quality system specifies how something has to be done, then verify it has been achieved

• M.Ravishankar• Oxygen024@gmail.com• MBA [ Final ] 2008 - 2010• Nift-tea college of fashion• Tirupur, Tamil nadu.• India.