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University What you need for where you’re going Quality Academic Advising: Key to Retention CAEL Conference, November 2011
Saint Leo UniversityWhat you need for where you’re
going
Quality Academic Advising: Key to Retention
CAEL Conference, November 2011
Presenters
Dr. Edward DadezVice President of Continuing Education and Student Services
Dr. Beth CarterAssociate Vice President of Continuing Education
Saint Leo University
What you need for where you’re going
Agenda
I.Opening and Introduction
II.Saint Leo University
III.Division of Continuing Education
IV.Student Retention
V.Academic Advising Program
VI.Case Study
VII.Closing
Saint Leo University
What you need for where you’re going
Saint Leo University • Founded in 1889 by the Order of Saint Benedict of Florida.
• A Catholic, coeducational liberal arts based university.
• Located in West Central Florida, 30 miles north of Tampa.
• Accredited by the Southern Association of College and Schools.
• Largest School of Business at a Catholic institution.
• Offers Associate’s, Bachelor’s, Master’s, Educational Specialist Degrees.
Saint Leo University
What you need for where you’re going
Saint Leo University • One of the largest providers of higher education to military personnel in the United States.
•We have been teaching on military bases for 38 years.
•We have been teaching on Florida Community College campuses for 18 years.
• One of the largest not-for-profit providers of online education.
• Significantly serve more adults at our education centers.
Saint Leo University
What you need for where you’re going
Division of Continuing Education
• Seventeen Education Centers, located in Florida, Georgia, South Carolina, Texas, Virginia, California, and Mississippi, as well as the Center for Online Learning.
• Located on military bases, community colleges, state colleges and stand alone centers.
• Current enrollment is over 15,000 students with 2,500 undergraduate and graduates at the main university campus
• Over 7,500 students are currently taking courses this fall term.
Saint Leo University
What you need for where you’re going
Division of Continuing Education
• Offer six 8 week terms a year.
• Delivery methods include: classroom, VTT, iCC, CD ROM, online, and blended.
• Key Partnerships with: eArmy, NCPACE, NCPDLP, AU-ABC, and OCICU.
Saint Leo University
What you need for where you’re going
Student Retention
Fit with Institution
• Important for staff to be honest about enrollment and academic affairs policies
• Clearly state expectations and norms for students
• Discuss institutional core values
Saint Leo University
What you need for where you’re going
Student Retention
Faculty and Staff
• Customer service training that develops raving fans
• Professional and personable
• Ensure active engagement and learning in the classroom
Saint Leo University
What you need for where you’re going
Student Retention
Focus of Students
• Ensure proper student engagement in his/her own learning
• Determine individual motivation
• Discuss current and future life/career plans
Saint Leo University
What you need for where you’re going
Student Retention
Facilities and Programs
• All facilities are clean and in excellent shape
• Full time faculty conduct class observations of all adjunct faculty
• All degree and student services programs are regularly reviewed to ensure proper execution
Saint Leo University
What you need for where you’re going
Academic Advising Program A quality academic advising program is critical to the success of our education students at 17 centers in 7 states and online through our distance learning program.
Saint Leo University
What you need for where you’re going
Academic Advising
A strong advising program includes the following:
•Hiring Passionate Advisors
• Developing a Comprehensive Academic Advisor Training Program
• Developing Clear and Consistent Communication Plans
• Assessment of Advising at each location
Saint Leo University
What you need for where you’re going
Academic Advising
Hiring passionate advisors:
• Embody the Saint Leo University Core Values
• Student centered
• Excellent customer service skills
Saint Leo University
What you need for where you’re going
Academic Advising
Embody the Saint Leo University Core Values
• Excellence• Community • Respect• Personal Development• Responsible Stewardship• Integrity
Saint Leo University
What you need for where you’re going
Academic Advising
Student Centered
• Focus on the students
• Build a relationship with each advisee
• Inspire, motivate, and guide advisees
Saint Leo University
What you need for where you’re going
Academic Advising
Excellent Customer Service Skills
• Deliver on our promises
• Student satisfaction
• Raving fans
Saint Leo University
What you need for where you’re going
Academic Advising
Comprehensive Academic Advisor Training Program:
•Mindleaders Modules
• Academic Advisor Manual
• In person training
• Advising tools
Saint Leo University
What you need for where you’re going
Academic Advising
Mindleaders Modules:
• Student management system
• Transcript evaluation
• Evaluation and audit
• Retention alert
Saint Leo University
What you need for where you’re going
Academic Advising
Academic Advisor manual
• Training tool
• Resource guide
• Revised annually
Saint Leo University
What you need for where you’re going
Academic Advising
In person training
• Observe experienced advisor
• Question and answer sessions
• Observation and feedback
• Case studies
Saint Leo University
What you need for where you’re going
Academic Advising
Advising Tools
• Student program evaluation
• Advisor checklist
• University catalog
• Key people as resources
• Academic Advisor Manual
Saint Leo University
What you need for where you’re going
Academic Advising
Clear and consistent communication
• Continuing Education weekly newsletter
• Quarterly academic advisor meetings
• Annual meeting with Registrar
Saint Leo University
What you need for where you’re going
Academic Advising
Continuing Education Weekly Newsletter
• Changes in CE policies and procedures
• Updates from other departments
• Professional development opportunities
•Motivation and Positive Reinforcement
Saint Leo University
What you need for where you’re going
Academic Advising
Quarterly Academic Advisor Meetings
• Connect all sites
• Changes in policies and procedures
• Open discussion
Saint Leo University
What you need for where you’re going
Academic Advising
Annual meeting with Registrar
•New courses
•New programs
•New course numbers
• Course substitutions
Saint Leo University
What you need for where you’re going
Academic Advising
Assessment of Advising
• Quarterly Student Survey
•National Survey of Student Engagement
• Student Graduation Survey
Saint Leo University
What you need for where you’re going
Academic Advising
Quarterly Student Surveys
• Student Experience Survey
• Academic Experience Survey
• Tools and Resources for Student Success
Saint Leo University
What you need for where you’re going
Academic Advising
National Survey of Student Engagement
• Full report
• Responses by location
•What our students are saying
Saint Leo University
What you need for where you’re going
Academic Advising
Student Graduation Survey
• All graduates
• End of year report
• Execution priorities for following year
Saint Leo University
What you need for where you’re going
Case Study Handout
What you need for where you’re going
Saint Leo University
“According to Tinto (1987), academic advising is the very core of successful instituional efforts to educate and retain students. For this reason, academic advising, as described by Wes Habley, should be viewed as the “hub of the wheel” and not just one of the various isolated services provided for students. Academic advisors offer students the personal connection to the institution that the research indicates is vital to student retention and student success” (Nutt 2003)
What you need for where you’re going
Saint Leo University
Contact PersonDr. Edward DadezVice President of Continuing Education and Student ServicesUniversity Campus – MC 2277Post Office Box 6665Saint Leo, Florida [email protected]
Dr. Beth CarterAssociate Vice President of Continuing Education University Campus – MC 2277Post Office Box 6665Saint Leo, Florida [email protected]
Saint Leo University
What you need for where you’re going
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