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QUALITY ASSURANCE FRAMEWORK Forum , Malta Friday 23rd November 2012
QUALITY ASSURANCE FRAMEWORK
Forum , Malta
Friday 23rd November 2012
EXCELLENCE IN THE AWARD MODEL
• The Award has previously developed a quality assurance
framework but this was designed as an aide to national
operators and was not specifically built in to any business
processes.
• The new quality assurance process is built in to the licence
standards based on 6 thematic areas and is a 6 step
process.
• Each NAA will have to go through this process in order to
attain their Full licence and Full membership status
November 12
THEMES OF AWARD EXCELLENCE N
ATI
ON
AL
OP
ERA
TOR
BEF
OR
E
NA
TIO
NA
L O
PER
ATO
R A
FTER
ASSESSMENT & IMPROVEMENT PLANNING (led by appointed ‘validators’)
IMPLEMENTATION & REVIEW (supported by appointed IF staff)
Policy & Strategy
Partnerships, infrastructure &
resources
People Management
LEA
DER
SHIP
PR
OG
RA
MM
E D
ELIV
ERY
A
ND
PR
OC
ESSE
S
RESULTS
CONTINOUS IMPROVEMENT
November 12
The basic concept of continuous improvement is that, you need to:
• Clearly establish what you are trying to achieve - NAA Vision
• Establish what causes success - The six themes of Award Excellence
• Identify and measure your current progress - Self assessment
• Take actions to continually improve towards achievement of your goals - Improvement plan
• Go back to step one and carry on - Repeated every three years
QUALITY ASSURANCE PROCESS
November 12
Self Assessment (descriptor-based,
supported by evidence)
Improvement & Development
Planning
Validation
Implementation of improvement plan
Monitoring
Annual and Triennial
Reporting
QA Framework (principles,
rationale, policy, and process)
Info
rme
d b
y R
ese
arch
Info
rmin
g R
ese
arch
SELF ASSESSMENT AND VALIDATION
November 12
Before self assessment
• Briefing the organisation.
• Establishing the scope.
• Establishing the self-assessment methods.
• Define the process, responsibility and timelines for
completing the process.
• Plans for reviewing progress against the improvement
plan.
• Set date for next assessment.
November 12
Self Assessment Activity
Leadership – The organisation has key decision-makers who shape the future and make it happen, acting as role models for its values, ambition and vision, generating trust and good performance from staff, volunteers and stakeholders.
1.1 Leaders develop, monitor and maintain the vision, mission, and values of the organisation
Leaders set and develop a clear strategic direction for the organisation
November 12
Theme
Criteria
Descriptor
Self Assessment Activity
Development – not yet started or no evidence
Basic – there is awareness and a very basic level of delivery
Good – the descriptor / criterion is being deployed
Excellent – deployment is systematic and providing measurable results and improvements
November 12
SELF ASSESSMENT
The outcomes help identify :
• strength and opportunities for improvement
• Different people’s interpretations of the organisation’s position in each element and in the seven
themes
• Provide a basis for discussions with managers, staff and other stakeholders about the way
forward for the organisation
• Set a benchmark to be used for subsequent discussions about how or where service delivery has
improved
• Set a benchmark that can be used for in-depth comparisons with other organisations
November 12
VALIDATION PROCESS
• Independent review
• challenge of the organisation understands of the process
• All stakeholders part of the process
• Check the evidence provided
• Give a final plan
Overall this feeds into :
•Links to the licensing process
•Implementation of the Self Improvement Plan
November 12
PILOTING PROCESS
November 12
PILOT COUNTRIES
November 12
Key
Licensing and
Standards
Visual Identity
Online Record Book
Online Award Leader Training
QUALITY ASSURANCE
Pilot countries: Gibraltar, Korea, Kenya, South Africa, Uganda , Brazil
Development assistance: Germany, The Netherlands, United Kingdom
Key steps during the pilot process ;
1. Development of the QA framework with key NAAs
2. Testing (of tool /system) and feedback on the QA process through pre-accreditation visits
3. Tool /system re- design /development on the QA process using feedback from testing
4. Re design of International Foundation materials for Forum launch
November 12
QUALITY ASSURANCE – PILOT FEEDBACK
November 12
“The quality assurance framework is a comprehensive guide that seeks to emphasize
improvement in delivery standards and streamline the relationship between key stake
holders with a view of increasing growth and sustainability through shared good
practice and improvement of internal quality assurance processes of NAAs.”
Katende Mukiibii , Programme Manager ,
Source of the Nile , Uganda
“ On the national scale, the model gave us a better understanding of our role as a
service agency which must enable through the Operating Authorities and Award Units
the positive outcome of the individual development processes of the Award
participants. We recognised, that our approach for securing quality was too much
input-oriented and we should also have a stronger focus on the output.”
Klaus Vogel , National Director ,
Das Internationale Jugendprogramme in Deutschland
November 12
QUALITY ASSURANCE – PILOT FEEDBACK
ACTION PLANNING
The next steps ...
November 12
ACTION PLANNING
THE NEXT STEPS
• Informing delivery partners and key stakeholders– December 2012
• Validation and Accreditation visits – January 2013
• Licensing – April 2013
• Collation of data to inform research – Ongoing
• Liaising with IAF for services and support – Ongoing
November 12
Please contact : Your Regional Director and [email protected] or [email protected] for more information and support.
Questions and Comments
