Quality Assurance Plan_Manoranjan

8/12/2019 Quality Assurance Plan_Manoranjan

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Quality Assur ance Process


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ontent

1. Project Rollout Overview2. Purpose of Quality Management & Setting Quality Obj3. Purpose of Quality Plan

3.1 Project KPI & Measurement Criteria4. Quality Organization Structure5. Key Roles & Responsibility6. Quality Resource Plan7. Six Key Points8. Quality Assurance Vs Quality Control9. Quality Assurance Activities10. Quality Control Activities

. me nes o comp e e au ac v es10.2 Schedule of Project Quality Review10.3 Reports

11. Document & Record Control12. Performance Ranking Criteria13. Penalty Clauses & WCC Signoff Timelines14. Subcon Management

15. H&S Management & Monitoring15.1 Health & Safety with tools requirement

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ectives

ZTE Corporation. All rights reserved.


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urpose of Quality Management and Sett

Quality management ensures that an organization, productplanning, quality control, quality assurance and quality improvemequality, but also the means to achieve it. Quality management theproducts to achieve more consistent quality.

Quality is seven attributes : Portability, Reliability, Efficiency, Usability,

Quality is conformance to requirements : Discuss, Confirm & Record t

Quality is fitness to use.

Core of Pro ect Qualit Mana ement is revention : Do the ri ht in first

problem reoccurrence.The performance standard of project quality management is ZERO def

Quality is an attitude (State of Mind)

The measurement of quality is the Price Of Non Conformance (PONC) :things (i.e. rework/rectification , frequent up-gradation of system & tro

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ing Quality Objectives

or service is consistent. It has four main components: qualityt. Quality management is focused not only on product and serviceefore uses quality assurance and control of processes as well as

estability, Understandability & Modifiability.

e customer requirement before the activity start.

time & Conduct root cause anal sis kee in backtrackin to avoid


cts : Do the right in first time with out ignoring defects & minor faults.

PONC includes the quality-related costs incurred in making certain bleshooting etc.


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urpose of the Project Quality Plan

To provide an instrument which can contribute to qubuilt-up process/guidelines/specifications in systematicGuideline & reference are given which can be used to s

Quality can be defined to meet customers expectationsway of deliverables and/ or activities performed .

Objective of the Project Quality plan :

Control Project KPI within specified limit & Implementation LeaReduction of Material wastages.Implementation of proper Installation procedure , results cost rEnhance the relationship between Customer & ZTE.Enhance Management & Improvement.

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lity level & control of telecom implementation / Infradetailed description.

et-up & control the process.

or exceeding the customer expectations achieved by


.

d time as set by ZTE.

ductions & time efficient.


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roject KPI Target & Measurement Crit

SLNo Description Target

MeasurementCycle

1 COQ (Penalty) Equal to 0 Monthly

2 SITR/ITR Rate >=80% Monthly

3 Self Check AcceptancePercentage >=70% Monthly

4 Sample Check Rate >=15% Monthly

5 Last Month Min >=100% Monthly

O

Calfor

6 Site Engg. CoverageRate >=70% Monthly

7 Sample CheckAcceptance Percentage >=90% Monthly

8Training CoverageRate >=90% Monthly

9 Model Site CoverageRate >=90% Monthly

10 ATC Rate >=70% Monthly11 OTP Rate >=80% Monthly

12 Circle Index >=.7 Monthly

SccritOwStacolMeUni

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riaKPI Quality Management Coefficient

jective To evaluate the performance of project on delivery quality point ofview

culationula

KPIQ= -(Q1*15%)+(Q2*15%)+(Q3*20%)+(Q4*10%)+(Q5*5%)+(Q6*5%)(Q7*10%)+(Q8*5%)+(Q9*15%)+(Q10*15%)

KPIQ: Indicates key performance indicator coefficientQ1 - Indicates the score of Critical of Quality

Q2 - Indicate the score of Site Issue Till Resolution/ Issue TillResolutionQ3 - Indicate the score of Self Check Acceptance RateQ4 - Indicate the score of Self Check Rate


n on -Q6 - Indicate the score of Sample Check Acceptance RateQ7 - Indicate the score of Training Coverage Rate

Q8 - Indicate the score of Model Site Coverage Rate

Q9 - Indicate the score of Acceptance Test Coverage Rate

Q10 - Indicate the score of One Time Pass Rate

ringeria Project Quality Score (PQS)=KPIQ

ner fortisticsection

Quality Department

suringt

100 points


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uality Assurance Vs Quality Control

uality Assurance: QA is fault prevention throughprocess design & auditing

Creating process , procedure , tools etc to prevent faults

Examples: Templates, Checklists, Procedure and Guideline

uality Assurance Activities:

ey quality assurance activities are very important for assuringuality through out the project .

Confirm project acceptance procedure, Quality expectation &agreed with customer.Validation of project quality standard which meets customer

quality expectation.Review & Publish of site design documents.Built model site.Training & Competence development and certification / worklicense to team lead of subcon.(skill card & certificates)Adheres of Installation Procedure in Project as per guideline.

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uality Control- QC is fault/failure detection throughstatic & /dynamic testing artifacts

Examining the artifacts against pre-determined criteria tomeasure conformance.

Examples: Audit & Problem analysis through quality tools.

uality Control Activities:


ey quality control activities are very important for controlling quality.

100% Self Check after site completion by the Subcon.Spot Check / Sample Audit must be performed by ZTE SE, CL,IM, Infra Lead , Quality Lead & CH/CPD.

Summarize , analyze & Review the project quality .Evaluate Subcon/Vendor Analysis quality performance.Site DocumentsOrganize routine meetings with Project ,Sub cons & Key teammembers


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Quality AssuranceSix Key Activities Fl

Key point 1

Key point 2

Key point 3

Confirm project q

Training to subcon atea

Model Sit

Key point 4

Key point 5

Key point 6

Subcontractor perfor

ZTE site engineer/cluste

performs qualit

Summarize, analyzedefe

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uality standard

nd ZTE Site Impl

Building


. . .

s 100% self-check

leads/ infra leads/QL

spot-check

nd correct qualityts


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onfirm project acceptance procedure a

onfirm project acceptance procedure , Quality expecta

Project clarification meeting to be done with account/sales team b

Build team & define the deliverable/ownership of quality activities.

CH/CPD & PD should ensure that the site acceptance scheme, Q

Acceptance scheme must be signed by both ZTE & Customer.

s ou ensure t at customer s u y aware o agre

alidation of Project Quality Standard

CH/CPD/PD should communicate with customer and collect custoQuality Assurance Plan need to be concurred by PD and time to tim

Customer concurrence need to be taken on all standards /specific

The final project quality standards/spec, must be shared with all pr

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d Validation of Quality standard

tion as agreed with customer.

CH/CPD/PD prior to discussion with customer.

ality expectation, documentation are agreed with customer.


t e n ra requ rements pr or to pro ect start.

ers installation specification and project quality requirement. information shared with PQM.

tion through built up Model Sites as part of record .

ject staffs & subcon.


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odel Site Process

Build model site in three levels (Project level, Circle Level & Vendo

Customer concurrence is mandatory for Model Site .

Deviations to agreed specs/guidelines, if any, must be recorded an

After the model site is accepted by customer , On site Training to oQuality teams ,it helps to understand the project quality expectatio

Photo Album need to be made neatly in capturing all specification .

Circle QL need to communicate the Model site photo album to resEach team of each subcon builds its first installed site as Model Sit

1

1. 2. 3. .

2

1. 2. 3. .

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r Level)

d signed by both ZTE & Customer.

ther subcons need to be arranged by respective circle projectand installation quality requirements.


ective subcon teams and project implementation teams . e.

,

3

1. 2. , 3. .


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raining and Competence Development

Training to all project staff / sub-cons team lead/ Engineers/CPD m

Subcon trainings need to continue in every Quarter.

Issue of skill card, certificates /work licenses to subcon team whileModel site installation .Details may be referred to Training Regulati

Trainers could be QL/ IM/ PQM/ H&S Manager.

Module -1 (Prior to work start) Expectation of customer, Knowledgimplementation safety.

Module -2 (During project phase) Special training on installation dviolation implementation safety.

If any Subcon introduced during implementation period then separ

Only trained & certified team leader/engineers will be allowed to w

Assessment along with Training report must be in place after every

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ust be conducted prior to project start & should continue in quarter.

fulfilling preconditions of Test evaluation and becoming part ofns .

on equipment installation process/project quality standard and


eviation, new products if any, improvement plan, Health & Safety /

te training Module 1 shall be arranged before work allocation.

rk at site.

training and uploaded in requisite servers.


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, .

. .

Adobe Acrobat

Document

Adobe AcrobaDocument

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& ,

/


. . .

t


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ubcontractor performs 100% self-check

Subcon have to carry out self check after completion of each site..

The assessment has to as per agreed specs/drawing/ guidelines &Use correct checklist for the assessment..

Self check list need to be filled with punch points and due deligen

Documentation of Self check list need to be submitted to QL /PQM

The site assessment should be done by a qualified engineer/teamName ,Contact no ,Designation etc to be put .

IM, Infra Lead, Cluster Lead & SE has to ensure that this assessm

Penalty need to be imposed for non compliances .

Review of Self Check to be made as main agenda in Weekly /Fort

Appreciation /Reward /Recognition to be made for deserved Subc

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as per their deliverable in project.

e need to be taken for rectification

with in 4 days of time after completion of site .

lead from Subcon QC team.and duly Signature with details e.g


ent process is being followed by each subcon.

ightly/Monthly meetings .

n teams , need to be recorded as part of process .


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Control Process of Project Quality .

Process need to be in sequential manner as Summarize , Analyz

To Avoid occurrence of quality defects through preventive actions

Provide stack holder visibility w,r.t overall quality management pro

Circle QL collect quality defects , analyze the cause of common pro

share the project quality analysis report with concern stake holder

Suggest the process/guidelines/procedures/tools required to be u

Review the project quality as per schedule enclosed with all conce

Scheduled meeting to be held in presence of all stake holders an

Recognition of good workmanship need to be done and shared a

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& Review.

Keeping track of recurrence of past quality defects

ess .

blems & Quality KPI involved in project

eriodically.

ed to avoid the occurrence & communicate to PQM/HQ


n..

action plan /timeline to be agreed upon in forum,

ong all subcons and project implementation teams


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uality Control Activities:imelines to complete the QC activities

Activity

Subcon performs 100% self check andsubmission of reports as per timeline Withi

Site Engineers performs the sample audit andvalidate self inspection report

Withicomp

QL performs quality audit on sample basis Sam

Lead time of closing punch points observed duringaudit

CritiMajoMino

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Timeline

4 days after the completion of hardware installation work

the time duration starting from 48hrs to 72hrs afterletion of hardware installation work


le check of previous month installation work completed

al problem must be closed with 48hrs problem must be closed within 72hrsproblem must be closed within a week


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eneration of Report

Project

Report Prepared by

Project Circle Weekly Report QL

Pro ect Circle Qualit Monthl Re ort QL

Project Weekly Report PQM

Project Quality Monthly Report PQM

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Report

Frequency Submit to

Weekly PQM

Monthl PQM


Weekly CPD/PD/IM/Infra Lead/CL/QH

Monthly CPD/PD/IM/Infra Lead/CL/QH/HQ


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ocument and Record control

uality documents need to be handled only by authorized Quality DThese documents includes Site Checklists, ATP checklist & Qualityo be made thru Notice with copy of documents /manuals/copies with

QM & PM are responsible person to publish required quality docum

ll documents to be uploaded in the server as per the below docume

ocuments Control

. . .

ecord Control

lassification of records need to be made and kept back up documeong records need to be kept in server till further order of deletion /nssessment / HQ requirement

xpired record should be destroyed according to specific requiremen

# .

11 001

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partment officials and confidentiality of data to be maintainedtandards. Amendment on records to be done and proper publishingduly approved by Approver .

ents & procedure among the implementation team.

nt identification table.


ts in requisite server ,PQM need to preserve same in safe /custodyeed to be produced while any requirement of submission of maturit

t. Record Control table is as shown below


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erformance Ranking Criteria

PQM will evaluate subcon engineering service quality and index b

Feedback Report w.r.t supplier performance on quality to be shar

Evaluate the site engineer performance through sample visit ..

Feedback of site engineers performance (Competency & process

Evaluate of subcons to be done on competency , capability & proc

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sed as per the measurement criteria.

d with CPD, PD and OSD.


.

dherence). to be shared with IM, CL, Infra Lead , CPD

ss adherence.


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enalty Clauses & WCC Signoff Timelin

Regulation on punishment for ZTE Site engineer

f QA Engineer finds quality problems e.g weak supervision and timelssues to be intimated with out delay to CPD/CH keeping in loop to Phe PQM and CPD/CH must consult with PD to make a decision on

o be made )Regulation on punishment for Vendor

roject team/PQM can take action against concern subcon after conFor submission of fake reports.

egulation on punishment/ penalty clauses are as per below:

.

For not meeting Red line requirementFor not taking corrective action after getting the site quality problFor not giving proper response to project team.For damaging of material and for wasting of materials.For violation of implementation safety etc

CC Signoff Timelines:

. Submission of signed off documents in after the SLA e.g Hardwahe document to QL and the QC can give the sign off the same, so thhile sign off by Project Impl team /CH /CPD.

. if the site is having punch point, the QL cant give the sign off on th

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s

y rectification problems /issues having inadequate reasons All theseQM.unishment (Warning letter or Criticism letter or Penalty notice need

ulting with Outsourcing Manager in the following cases.


m .

e Installation /Self Inspection documents. The subcon can submitat on the online system PQM can approve the document accordingl

document until the sites get rectified.


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ubcon Management

ollowing needs to be understand prior to work starts/w

Understand the deliverables which are incorporate in Subcon SO

Kick-off meeting with Subcon , prior to work starts.----Owner CPD/

Understand the deliverable capability /Skill set of each resource n

Make them aware the Quality Plan of the project & requirements.--

Documentation required to be produced at different stages of proje

Understand the Project & Quality organization of subcon. ----Owne

Communication & problem resolution methods. ----Owner-PQM/ C

Invoice & Financial status. ----Owner-CPD/CH

Technical performance of subcon team. ----Owner-IM/CL/Infra Lea

Define Reward & penalization scheme in contract ----Owner-OSD /

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ork allotment to Subcon

as per Contract /Agreement --Owner CPD/CH

H/PQM .

ed to be identified .----Owner-CPD/CH/PQM

--Owner-PQM

ct. ----Owner-CPD/CH/PQM


r- PQM /CPD/CH

D/CH

/PQM

Project Technical Team /PD


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&S Management and Monitoring

D ev el o

pH

& S a s s

K e y c on

t r ol

A n

al y z e

pr o

j e c

m an a g em

en

t r e

q

D ev el o

p s u b c on

t r

m an

a g em

en

t a g

Or g

ani z e

t r ai ni n

g an

a c t i v i t i e s

E v al u

a t e pr o

j e c t

EstablishprojectPlan projectAnalyze project

r a

n c e pl an

c t i vi t i e

s

t H

& S

i r em en

t s

c t or H

& S

r e em en

t

d p u b l i c i t y

Smooth channel for comsu

Customer

H & S r i s k

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P er f or m

an

c em

an

C u s t om

er

s a t i sf

s u c c e s sf ul d

H

& S S p o t - c h e c k

a

I m pr ov e

aw

ar d

s a

s c h em

e

Hand overproject Close project

S umm

ar i z e

pr o

j e

H & S m

an

a g em

en

Implementproject


g em

en

t

c t i on

an

d

el i v er y

d

s el f - c h

e c k

n d

p en

al t y

unication with the customer andcontractor

SubcontractorTE

t

t


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ealth & Safety with tools requirement.It is ZTE prime objective that all operations are to be carried out in

e taken to prevent personal injuries to our staff, contracts, customerave legitimate interaction with our work operations.

Few Key Points in Project H&S Management

Make H&S assurance plan

Record the H&S management regulations in the subcontractsAssess general risksTraining ( Preventive and Responsive )Self-check and spot-checkRewarding, punishment, and improvement

Hazard Prevention and ControlStart by determining that a hazard or potential hazard exists,If the hazard cannot be eliminated, use hazard controlsEliminate or control hazards in a timely mannerControlling the Hazards

Engineering controlsAdministrative controlsPersonal protective equipmentSafe work practices communicated via training, positive reinforcement , correAdditional Worksite AnalysisCollect near miss / Major and Minor ,Promotion of adherence of Safety Measure s on Sites .Building Safety as a Culture

Personal Safety and Site Safety

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a safe manner, and that every measure is toand members of the general public who


tion of unsafe performance, and enforcement

PPE for Work at Height& Electrical Works


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. a e y wareincluding Vendors

2. Road Safety

3. Electrical Sa

ess o a ec n c ans& Customers

Defensive Driving Trainings

fety & Work at Height Demos


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PREVENTIVE

Defensive Driving Training Electrical Safety

Training Safe Height Work Training

RE

Tr

Fir

Re

PONSIVE

ining on Fire Fighting

t-Aid Training

scue Operations


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Date post:	03-Jun-2018
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